Fri.May 16, 2025

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The Hotelier’s Guide to Not Getting Cancelled Online

BCV

The silent killer of bookings? Your message inbox. You might have the infinity pool. The bespoke spa treatments. The rooftop views that scream luxury. But if your social inbox sits unanswered for hours—or worse, days—you’re telling your next-gen guests exactly what to expect from their stay: delay, disconnection, and a brand that’s asleep at the wheel.

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CBRE forecasts modest 2025 RevPAR Growth

Hotel Business

CBRE forecasts a 1.3% increase in RevPAR for 2025, driven by the continued outperformance of urban locations benefiting from increased group and business travel, as well as a projected rise in demand for drive-to and regional leisure destinations. Occupancy and ADR are predicted to rise by 14 bps and 1.2% year-over-year, respectively. This represents slightly softer growth than had been anticipated in CBREs February forecast, which projected 2% RevPAR growth, based on a 21-bps boost in occupancy

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15 Hours Nonstop: Charlotte Gets Its First Ultra Long-Haul Route

Skift Blog

Skift Take: Etihads bet on Charlotte underscores a broader strategy: using Abu Dhabis growing hub status, and its unique U.S. Pre-Clearance advantage, to build traffic beyond traditional gateways.

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Gaylord Hotels Expands With the Opening of Gaylord Pacific Resort & Convention Center

Lodging

BETHESDA, MarylandGaylord Hotels and Marriott International announced the opening of Gaylord Pacific Resort & Convention Center, the first-ever Gaylord Hotels property in California and the sixth in the brands portfolio. Developed in partnership with RIDA Development Corporation, this $1.3B project includes 1,600 guestrooms, including 89 suites, a range of 12 food and beverage concepts, a 4.25-acre waterpark with multiple pools, and more than 477,000 square feet of meeting and event space.

Resorts 162
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Loyalty Fatigue? Why European Travelers Are Rethinking Travel Reward Programs

Skift Blog

Skift Take: In Europe, loyalty is no longer about status it's about savings, simplicity, and smart choices.

Travel 214
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CBRE Forecasts Modest RevPAR Growth in 2025

Lodging

DALLAS, TexasCBRE forecasted that revenue per available room (RevPAR) will grow modestly in 2025, driven by the continued outperformance of urban locations benefiting from increased group and business travel, as well as a projected rise in demand for drive-to and regional leisure destinations. CBRE projected a 1.3 percent increase in RevPAR for 2025, with occupancy and average daily rate (ADR) rising by 14 basis points (bps) and 1.2 percent year-over-year, respectively.

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CBRE Forecasts Modest Growth in Hotel Revenue for 2025, Driven by Urban Centers

Hotel News Resource

Article - CBRE Forecasts Modest Growth in Hotel Revenue for 2025, Driven by Urban Centers - CBRE projects modest growth in hotel revenue per available room (RevPAR) for 2025, led largely by urban markets and regional leisure destinations.

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AHLA members lobby on Capitol Hill

Hotel Business

Members of the American Hotel & Lodging Association (AHLA) traveled from across the country to meet with congressional leaders and discuss pressing legislative priorities vital for the hospitality sector. During the ongoing budget reconciliation and tax negotiations, more than 250 AHLA members held meetings with lawmakers across the U.S. Senate and House of Representatives.

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April 2025 U.S. Travel Agencies Air Ticket Sales Total $8.8 Billion

Hotel News Resource

Article - April 2025 U.S. Travel Agencies Air Ticket Sales Total $8.

Sales 59
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Remington Hospitality Appoints Ben Perelmuter as Chief Executive Officer

Lodging

DALLAS, TexasRemington Hospitality announced the appointment of Ben Perelmuter as its new chief executive officer, effective June 2, 2025. Perelmuter brings nearly three decades of industry experience to the role. Perelmuter joins Remington Hospitality from TPG Hotels & Resorts, where he served as president and chief operating officer. His career also includes a tenure at Aimbridge Hospitality, where he advanced from general manager to division president.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Lakeview Events

Webrezpro

Looking for the perfect place to tie the knot? Located in Barrhead, Alberta, Lakeview Events is excellent for weddings and retreats. Your guests can stroll the woods, enjoy the lake views, and stay in one of the lodges cozy rooms. Glamping and camping options are also available. Lakeview Events has chosen our cloud-based WebRezPro Property […] The post Lakeview Events appeared first on WebRezPro.

Events 93
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Robots, AI Employees and Dynamic Travel: What Gilad Berenstein Is Bringing to Skift Data + AI Summit

Skift Blog

Skift Take: As the travel industry stands at the edge of an AI-driven transformation, Gilad Berenstein, Founder of Brook Bay Capital, emerges as one of the most future-forward voices in the space.

Travel 257
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CoStar: U.S. Hotel Industry Reports Negative Weekly Comparisons

Lodging

ARLINGTON, VirginiaThe U.S. hotel industry reported negative year-over-year comparisons, according toCoStars latest data through May 10. U.S. Hotel PerformanceMay 4 – May 10, 2025Percentage change from comparable week in 2024Occupancy: 64.6 percent (down 2.3 percent)ADR: $162.57 (down 0.7 percent)RevPAR: $105.08 (down 3.0 percent) Among the Top 25 Markets, Philadelphia saw the highest gains in occupancy (up 10.9 percent to 73.0 percent) and RevPAR (up 18.5 percent to $119.68).

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Africa’s Hotel Pipeline Hits Record as Marriott, Hilton, and Radisson Expand

Skift Blog

Skift Take: While the development pipeline is impressive in key markets, successful delivery of hotel projects will depend on overcoming nagging financing challenges and uneven infrastructure.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Hunter Hotel Advisors Facilitates Sale of Hampton Inn & Suites Bridgewater

Lodging

ATLANTA, GeorgiaHunter Hotel Advisors (Hunter) announced the sale of the Hampton Inn & Suites Bridgewater. Innzen Hospitality purchased the property from FSG Bridgewater Hotel LLC on May 6, 2025. Hunters Spencer Davidson, senior vice president, facilitated the transaction. Situated in Raritan Valley, the Hampton Inn & Suites Bridgewater is positioned amidst a business hub that is the home to Fortune 500 and pharmaceutical companies such as MetLife, Johnson & Johnson and Philips-Van H

Sales 162
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Multi-Orbit 101: Inside the Tech Powering Smarter In-Flight Wi-Fi

Skift Blog

Skift Take: As demand for high-speed connectivity soars, in-flight Wi-Fi is no longer a perk its a loyalty driver. With its hybrid, multi-orbit approach, Viasat is delivering what the future requires: smarter, faster, more reliable in-flight internet that scales globally and sustainably. Heres how it works.

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CBRE Hotels Forecasts Modest RevPAR Growth in 2025

Lodging

DALLAS, TexasCBRE forecasted that revenue per available room (RevPAR) will grow modestly in 2025, driven by the continued outperformance of urban locations benefiting from increased group and business travel, as well as a projected rise in demand for drive-to and regional leisure destinations. CBRE projected a 1.3 percent increase in RevPAR for 2025, with occupancy and average daily rate (ADR) rising by 14 basis points (bps) and 1.2 percent year-over-year, respectively.

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Electric Planes and Travel Advisor Tech: 10 Startups Raise $245 Million

Skift Blog

Skift Take: There hasn't been as much travel startup funding this year. But there are certain areas, particularly hotel tech and business travel, continuing to see investor interest.

Travel 184
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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SMARTLINEN Announces Launch of Reporting App

Lodging

MIAMI, FloridaSMARTLINEN announced the launch of its reporting app for Android and iOS. Designed specifically for the hospitality sector, the platform offers hotel operators visibility and control over their linen operations, driving cost savings, operational efficiency, and enhanced guest satisfaction. SMARTLINENs new app provides real-time linen inventory tracking, historical usage insights, and predictive forecasting, enabling hotels to proactively manage their linen flow, prevent shortages,

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Inside Palantir’s Opinionated Approach to Travel Tech – Skift Travel Podcast

Skift Blog

Skift Take: Palantir's Breno Helfstein Moura has no shortage of thoughts about what travel brands really need, which he discussed in this episode of the Skift Travel Podcast.

Travel 175
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Kimpton Hotel Monaco Seattle Announces Property-Wide Renovation

Lodging

SEATTLE, WashingtonKimpton Hotel Monaco Seattle, part of IHG Hotels & Resorts, announced it is undergoing a property-wide renovation, which will introduce contemporary upgrades and reimagine the Hotel Monaco experience. Hotel Monaco Seattle, owned and operated by InnVest Hotels, is set to upgrade its 189 guestrooms, including 45 junior suites and an Ambassador suite, lobby, public spaces, and outer facade.

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Differentiation Through Data: How Leveraging Key Insights Helps Hotels Stand Out from the Crowd

Hospitality Tech

In an industry rich with lodging options and heightened guest expectations, success hinges on making smarter, faster, and well-informed decisions.

Hotels 88
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Gulph Creek Hotels Assumes Management of Home2 Suites by Hilton

Lodging

WAYNE, PennsylvaniaGulph Creek Hotels announced its assumption of the management of the 95-room Home2 Suites by Hilton in Middletown, New York. This addition expands Gulph Creek Hotels’ management presence in Middletown, which commenced with the development and opening of the 125-room Residence Inn by Marriott in July 2020. “With the addition of the Home2 Suites to our managed hotel portfolio, we are able to leverage sales and operating efficiencies with the nearby Residence Inn,R

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Spark by Hilton to Launch in Middle East and Africa with Saudi Arabian Debut

Hotel News Resource

Hilton has partnered with Al Musbah Group to open its first Spark by Hilton hotel in Saudi Arabia, marking the hospitality company's entry into the Middle East and Africa's premium economy category.

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Airbnb Moves Beyond Stays, Aiming to Redefine the Future of Travel

Hospitality Tech

With new in-app services and immersive experiences, Airbnb challenges hotels and OTAs aliketapping into travelers growing demand for personalization, local connection, and seamless planning.

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Case study: Hypnos at voco Zeal – IHG’s first branded net zero carbon hotel

Hotel Designs

Hotel Designs Case study: Hypnos at voco Zeal – IHG’s first branded net zero carbon hotel Case study: Hypnos at voco Zeal – IHG’s first branded net zero carbon hotel The newly opened voco Zeal Exeter Science Park, IHGs first net zero carbon hotel, sets a new standard for sustainable hospitality – so it should be no surprise that the mattresses would come from carbon-neutral brand Hypnos Contract Beds… To achieve such a feat as carbon neutrality, every element

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Ben Perelmuter named Remington Hospitality CEO

Hotel Business

Remington Hospitality has appointed Ben Perelmuter as its new CEO, effective June 2. Perelmuter joins the company from TPG Hotels & Resorts, where he served as president/COO. His career also includes a tenure at Aimbridge Hospitality, where he advanced from GM to division president. This transition marks an exciting new chapter for Remington Hospitality, said Monty Bennett, CEO/chairman of the board, Ashford Inc., the parent company of Remington Hospitality.

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Treehouse Hotel Silicon Valley – the newest disruptor in the heart of tech country

Hotel Designs

Hotel Designs Treehouse Hotel Silicon Valley the newest disruptor in the heart of tech country Treehouse Hotel Silicon Valley the newest disruptor in the heart of tech country Treehouse Hotels has officially landed Stateside with its first U.S. outpost Treehouse Hotel Silicon Valley, a happiness-inducing hotel thats part of the playful lifestyle brand… Now open in Sunnyvale, California, the new Treehouse Hotel Silicon Valley brings Treehouse Hotels trademark blend of whimsy and warmth t

Hotels 59
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First Hospitality opens investment arm to outside capital

Hotel Business

First Hospitality has opened First Investors, its dedicated hotel real estate investment platform, to qualified outside investors. Concurrently, the firm also unveils First Investors GP Fund, which expects to supply sponsor capital for a targeted $400 million in U.S. hotel investment over the next 12 to 36 months. The platform is led by CEO David Duncan and governed by a seasoned ownership group: Sam Schwartz, executive chairman; Stephen Schwartz, founder/chairman emeritus.

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If AI Can’t Find You, No One Can: Why PR Is Your Brand Visibility Superpower

Hotel Speak

How we find, trust, and choose hospitality brands is changing fast. Not long ago, getting seen online meant a solid SEO strategy, a keyword-optimized blog, and maybe some backlinks for good measure. Today? Thats just table stakes. In the age of AI-driven search, the real decision-makers arent just consumers or your hotel guests. Theyre large language models (LLMs) like ChatGPT, Googles AI Overviews, and Perplexity.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!