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Hotelier, have you ever considered how much revenue you might be losing from inefficient customer service to travelers interested in your hotel? Maybe youre still not following up because your team cant handle the high demand. You should know that adopting specialized hospitality technologiessuch as Asksuites AI Reservation Agent and AskFlowcould be the ideal solution to boost direct reservations.
Data is a pivotal point in digital marketing. It's the driving force behind tailoring campaigns, honing targeting precision, and ultimately achieving results. For a digital marketing agency like ours specializing in luxury hotels and resorts, data holds the key to success. Among the various data types, three stand out: first, second, and third-party data.
Hotel Designs The Royal Portfolio opens the doors to Franschhoek House The Royal Portfolio opens the doors to Franschhoek House Located within the La Residence estate, Franschoek House has been designed as an exclusive-use villa with the meticulous attention to detail and thoughtful design that is the hallmark of The Royal Portfolio… Joining properties like The Silo Hotel and Birkenhead House in The Royal Portfolio collection, Franschhoek House offers guests an experience that combines be
TORONTO Days Inns Canada has announced the recipients of its Presidents Award for 2024. This annual award celebrates the milestones of top-performing properties that consistently deliver unparalleled customer service and ensure guest satisfaction. The winners are selected through a comprehensive evaluation of key metrics, including brand standards, operational requirements and guest feedback.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Hotel Designs International Women’s Day: redesigning the future International Women’s Day: redesigning the future For the final installation of Hotel Designs ‘ three-part International Women’s Day series, Meghan Taylor is looking at how three 20th-century women shaped today’s design world… Throughout history, female designers and artists have not only challenged conventions but fundamentally reshaped the way we think about design and the spaces we inhabit.
Skift Take: The Gold Coasts swift recovery efforts highlight the regions resilience but the long-term threat of climate change means these disasters may only become more frequent and costly.
Hotel Designs Ennismore announces the signing of Mondrian Maldives Ennismore announces the signing of Mondrian Maldives Ennismore has announced the signing of Mondrian Maldives, set to open on Kuredhivaru Island in 2026. Here’s what we know… On one of the only handful of exclusive islands within the Noonu Atoll, bold design will intersect with island life at the new Mondrian Maldives.
Hotel Designs Ennismore announces the signing of Mondrian Maldives Ennismore announces the signing of Mondrian Maldives Ennismore has announced the signing of Mondrian Maldives, set to open on Kuredhivaru Island in 2026. Here’s what we know… On one of the only handful of exclusive islands within the Noonu Atoll, bold design will intersect with island life at the new Mondrian Maldives.
Skift Take: The big three online travel agencies are generating almost three-quarters of the short-term rental revenue on the planet. The rest of the crowd is seeing their previous foothold diminishing.
My first hospitality job was at a hotel bar in New Zealand where I quickly discovered a passion for the dynamic nature of the industry and the human connections it fosters. The post Variety of Leadership Roles appeared first on LODGING Magazine.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
An effective sales coach knows and demonstrates a stage-based sales process and selling system with their team, and they utilize this system regularly to coach their people. They know the sales process so well that they demonstrate and inspect it regularly. The sales leader exhibits the sales skills expected of the sales team in everything they do. They ask open-ended questions.
Remington Hospitality President and CEO Sloan Dean is another accidental hotelier, one whose love of travel prompted him to choose a position with InterContinental Hotel Group over one with Home Depot early in his career as a financial analyst. I didnt know much about the industry besides having a love of travel, but hotels sounded like a lot more fun, he recalled.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
COLORADO SPRINGS, ColoradoThe Mining Exchange Hotel, a reimagined boutique hotel in downtown Colorado Springs, announced plans for Oro, opening in spring 2025. The new dining concept will feature the artistry of Italian cooking while paying homage to Colorado’s heritage. Chef Aaron Barnett will develop the restaurant’s menu, which was conceptualized by Giant Squid Ink.
Enjoy a sun-kissed getaway at FOUND Hotel Miami. This classic 1930s art deco property blends historic charm with modern amenities, only one block from the beach! You can spend the night or pack your bags for an extended stay. FOUND Hotel Miami has chosen our cloud-based WebRezPro Property Management System to help run their operations. […] The post FOUND Hotel Miami appeared first on WebRezPro.
ARLINGTON, VirginiaThe U.S. hotel industry reported mixed year-over-year comparisons, according to CoStars latest data through March 8, 2025. U.S. Hotel Performance March 2-8, 2025 Percentage change from comparable week in 2024 Occupancy: 62.4 percent (down 1.4 percent) ADR: $160.53 (up 2.1 percent) RevPAR: $100.11 (up 0.6 percent) Among the Top 25 Markets, Chicago saw the highest occupancy lift (up 9.5 percent to 60.7 percent).
TPG Hotels & Resorts has added the Hilton Garden Inn Dallas Market Center to its managed portfolio. The eight-story, 240-room hotel features a fitness center, outdoor pool, on-site dining at the Great American Grill and more than 8,000 sq. ft. of flexible meeting space, including ten meeting rooms, with the largest room spanning 2,100 sq. ft. “We are thrilled to expand our portfolio with the Hilton Garden Inn Dallas Market Center,” said Ben Perelmuter, president, TPG Hotels &
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Performance Max (PMax) is a unique offering that takes full advantage of multiple marketing channels, promoting your hotel across Googles ad inventory. Weve already looked at the basics of this campaign type in What Is Googles Performance Max? and assessed its efficacy and use cases in our Performance Max Performance Analysis , so the only thing left is to get this campaign live!
The U.S. hotel industry reported mixed year-over-year comparisons, according to CoStars latest data through March 8. March 2-8, 2025 (percentage change from comparable week in 2024): Occupancy: 62.4% (-1.4%) Average daily rate (ADR): $160.53 (+2.1%) Revenue per available room (RevPAR): $100.11 (+0.6%) Among the top 25 markets, Chicago saw the highest occupancy lift (+9.5% to 60.7%).
L’industrie htelire exige des outils adapts ses dfis uniques. Dans ce secteur o chaque interaction peut transformer un voyageur en client fidle, la qualit de la relation client constitue un vritable levier de croissance. Un marketing cibl et personnalis devient alors essentiel pour se dmarquer et pour optimiser chaque opportunit de conversion et de fidlisation.
The Woodlark Hotel, located in Portland, ORs West End, has joined the Marriott Tribute portfolio. The Woodlark has always been about thoughtful hospitality and steadfastness in its roots of independence, said Paul Patino, GM, Woodlark Hotel. Joining the Tribute portfolio means we can keep our independent spirit while gaining the resources of a globally recognized brand.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
The March/April 2025 Digital Issue Issue ofHotelieris now Live! As we slowly move into the spring season, the March/April edition of Hotelier is now live and features our annual Buyers Guide, providing readers with a comprehensive directory of the industrys leading suppliers as well as a listing of all their product categories. This edition also features a variety of articles on some of the industrys most important issues and trends.
Kinseth Hospitality Companies has added of the Fairfield Inn & Suites by Marriott Fremont to its portfolio. Located in Fremont, NE, nearby Midland University and Pathfinder Campgrounds, the select-stay hotel is designed for both business and leisure travelers with spacious guest rooms, a complimentary breakfast buffet and 24-hour fitness center.
Skift Take: Extended Stay America's CEO Greg Juceam believes the company's focus on long-term accommodations provides resilience against economic uncertainty, with its diverse customer base of housing transitioners and extended business travelers acting as a buffer.
Pendry Hotels & Resorts has partnered with SomeraRoad , a Nashville and New York-based real estate investment and development firm, and Trestle Studios, to bring Pendry Nashville and Pendry Residences Nashville to the growing Paseo South Gulch district. The hotel is expected to break ground immediately and will open in 2027. The property will be designed by local Nashville architectural firm, ESa (Earl Swensson Associates Inc.), and New York-based interior design studio, Post Company.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
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