Skift Blog
JULY 19, 2024
Skift Take: Computer problems are nothing new for airlines and airports, but the scale of Friday's outage is without recent parallel, with Delta and United among those badly affected.
Anthony Cole Training
JULY 19, 2024
The concept of cross-selling tends to evoke skepticism and wariness. Over time, this skepticism has arisen due to some individuals with good intentions although accompanied by undesirable practices. Pushing product is often another term used for cross-selling & up-selling strategies. Let’s explore why this skepticism about cross-selling exists.
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Skift Blog
JULY 19, 2024
Skift Take: An IT outage early Friday morning sent the world reeling as it affected banks, healthcare and airlines. The airline industry is currently experiencing thousands of disruptions, and it could take days for carriers to bounce back.
Lodging
JULY 19, 2024
When it comes to hoteliers adopting e-tipping, 2023 saw “lots of potential energy, but very little kinetic energy,” as Russ Lemmer, CEO of Austin, Texas-based fintech startup Grazzy, put it. This year, however, Lemmer’s company has seen “considerably more interest in terms of actually buying the software.” As a result, “we are seeing more of what we call ‘flow’ among our client hotels—more dollars being tipped per room digitally than ever before,” said Lemmer, whose […] The post 6 Advantag
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Skift Blog
JULY 19, 2024
North Korea plans to open its much-talked about Wonsan-Kalma Coastal Tourist Zone in less than a year, with an inauguration set for May 2025.
Lodging
JULY 19, 2024
GHENT, Belgium—Lighthouse announced the release of Channel Manager, an AI-powered solution that impacts pricing, promotion, and distribution for independent hotels. Building on the recent acquisition and integration of Stardekk into the Lighthouse platform, this announcement updates channel management for independent hotels by addressing the long-standing limitations of static pricing, promotion, and distribution technologies.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
Lodging
JULY 19, 2024
JACKSON HOLE, Wyoming—SpringHill Suites Jackson Hole, a 121 all-suite property centrally located in downtown Jackson, Wyoming, has announced the completion of its property-wide redesign and transformation. Inspired by the nature of the surrounding area and Teton Range, the renovations encompass enhancements across the property including a refresh to all suites; a new arrival experience with the redesign of the lobby and added business center; updated touches to the fitness center; and upgrades t
Skift Blog
JULY 19, 2024
Skift Take: Negotiations between American and its flight attendants became so tense that their union told members to be prepared to strike this summer. The tentative deal now makes it unlikely that flight attendants could stage a summer strike.
Lodging
JULY 19, 2024
NORTH BETHESDA, Maryland—Choice Hotels International, Inc., announced it signed an agreement with Entegra. Choice branded hotel owners will have access to over 3,000 suppliers worldwide on Entegra’s digital group purchasing organization platform. This agreement will help hotel owners make food-purchasing decisions. “Entegra is proud to partner with Choice Hotels, one of the largest and most successful lodging companies in the world,” said Entegra Global CEO Damien Calderini.
Skift Blog
JULY 19, 2024
Skift Take: Despite facing backlash due to the housing crunch in many cities, Europe's short-term rental market is booming this summer.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Hotel Designs
JULY 19, 2024
Hotel Designs Tarkett Atelier – colour coded for design success Tarkett Atelier – colour coded for design success Tarkett Atelier was a well-trodden destination for visitors looking to explore the transformative power of colour and experience the latest specification tech at this year’s Clerkenwell Design Week. We revisited the showroom to take a closer look at its colourful collaboration… The three-day CDW design fest featured an action-packed programme in the Tarkett London showroom , ce
Skift Blog
JULY 19, 2024
Skift Take: As more people in India are seeking upscale living options that blend luxury with convenience, IHCL is leveraging its strong brand and hospitality expertise, to step into this space to meet these evolving demands.
Hotel Business
JULY 19, 2024
Kimpton Hotels & Restaurants , part of IHG Hotels & Resorts ‘ luxury and lifestyle portfolio, has revealed that the Kimpton Claret Hotel has opened in Denver’s Belleview Station neighborhood. It is the brand’s second hotel in Denver. “We are excited to open our doors as the first lifestyle boutique hotel in this area,” said Kimpton Claret GM Keith Siebenaler.
Skift Blog
JULY 19, 2024
Skift Take: Air France-KLM said revenue will come in below what it was expecting due to the Paris Olympics, but CEO Ben Smith sees value in the global exposure.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hotel Speak
JULY 19, 2024
Whether you accept transient or group business to your hotel is more than just a revenue management question. It’s also a risk management question. How much are you willing to risk? And what is the philosophy of the hotel, the ownership, the general manager, and other stakeholders? Do they want to take a high risk and get a high return, or do they want to minimize the risk for a more reliable income?
Skift Blog
JULY 19, 2024
Skift Take: Today's podcast looks at the chances of a new deal for Hyatt, United's latest reactions to the low-cost carrier model, and destinations' methods for calculating visitor numbers.
Hospitality Tech
JULY 19, 2024
Although the July 19 incident was not a cyber attack, there are useful precautions that hotels and restaurants must take to prevent future disruption.
Hotel Business
JULY 19, 2024
Following 30 years of executive leadership for the Hospitality Sales and Marketing Association International (HSMAI) Americas, HSMAI Foundation and HSMAI Global , Bob Gilbert has retired as president/CEO of HSMAI. He has accelerated his retirement plan as a result of a serious health issue. “It is with the utmost respect that we announce today the retirement of Bob Gilbert from his role of president and CEO of HSMAI,” said Andrew Rubinacci, HSMAI Americas chair and chief advisory officer at FLYR
Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
The Hotels Network Blog
JULY 19, 2024
Located in the heart of Estoril, Portugal, the Palacio Estoril Hotel stands as a testament to timeless elegance and modern luxury. Just 20 minutes from Lisbon's international airport and a short stroll from the Atlantic Ocean, this five-star hotel masterfully blends historical charm with contemporary amenities. Renowned for its rich history, the hotel once hosted European royals in exile during World War II and even featured in the James Bond movie "On Her Majesty’s Secret Service.
Hotel Business
JULY 19, 2024
Actabl has launched new bundled offerings designed to streamline the delivery of innovation to the hospitality industry that the company said enhances operational efficiency, profitability and workflow management. The bundles are crafted to meet the diverse needs of hotels, from small properties to large enterprises. By packaging key features in ProfitSword, Hotel Effectiveness, Alice and Transcendent, these bundles provide comprehensive solutions for business intelligence (BI), labor management
SiteMinder
JULY 19, 2024
Located in Niagara Falls, Ontario, Canada, The Sterling Inn and Spa is housed in a charmingly refurbished factory, offering a romantic atmosphere appealing primarily to couples seeking a retreat. In contrast, The Cannery Lofts feature spacious modern rooms designed for extended stays and families, characterized by industrial-chic aesthetics such as exposed pipes and high ceilings.
Hotel Business
JULY 19, 2024
The U.S. hotel industry reported higher performance results than the previous week but lower comparisons year-over-year (YOY), according to CoStar’s latest data through July 13. July 7-13 (percentage change from comparable week in 2023): Occupancy: 69.2% (-3.7%) ADR: $158.21 (-1.5%) RevPAR: $109.51 (-5.2%) Among the top 25 markets, Houston saw the highest YOY increases in each of the three key performance metrics: occupancy (+13.4% to 72.2%), ADR (+22.4% to $137.17) and RevPAR (+38.8% to $98.97)
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Hotel Business
JULY 19, 2024
Choice Hotels International has signed an agreement with food group purchasing organization Entegra. Choice-branded hotel owners will now have access to more than 3,000 suppliers worldwide on Entegra’s digital platform. This agreement will help hotel owners make food purchasing decisions with confidence, all while potentially saving money and improving their overall business performance, according to the companies.
Experience Hotel
JULY 19, 2024
Chaque client satisfait représente une future réservation potentielle et un potentiel ambassadeur de votre établissement à travers ses avis en ligne et ses recommandations. Parallèlement, une bonne e-réputation permet d’attirer de nouveaux clients. Assurer une excellente satisfaction client nécessite des efforts constants pour offrir des expériences personnalisées et mémorables.
Hotel Business
JULY 19, 2024
LRGC Gaming Investors LLC, an affiliate of The Cordish Companies , marked a significant milestone in the construction of the first land-based casino in the Shreveport-Bossier market during the topping-off ceremony for the more than $270-million Live! Casino & Hotel Louisiana. The Cordish Companies and general contractor AnderCorp were joined by Kyle Ardoin, State of Louisiana director of intergovernmental affairs and former secretary of state; Chris Hebert, Louisiana Gaming Control Board cha
Speaker: Brendan Sweeney, VP of Sales at Allego
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
Hotelier Magazine
JULY 19, 2024
TORONTO — Days Inns – Canada has re-united with Food Banks Canada for its second annual Food for All initiative. This contribution helps replenish stock, distribute substantial donations and deliver perishable items to Food Banks Canada’s network across the country. Days Inns – Canada’s #FeedSummer campaign in support of local food banks runs through some of Canada’s busiest travel months until Aug. 31, 2024.
Hotel Business
JULY 19, 2024
Actabl has launched new bundled offerings designed to streamline the delivery of innovation to the hospitality industry that the company said enhances operational efficiency, profitability and workflow management. The bundles are crafted to meet the diverse needs of hotels, from small properties to large enterprises. By packaging key features in ProfitSword, Hotel Effectiveness, Alice and Transcendent, these bundles provide comprehensive solutions for business intelligence (BI), labor management
Hotel Designs
JULY 19, 2024
Hotel Designs BLOK – a SpaceInvader transformation BLOK – a SpaceInvader transformation SpaceInvader recently completed the transformation of a formerly under-used restaurant at luxury boutique hotel and spa Lanelay Hall in South Wales, creating in its place a vibrant, exciting, new offering… The re-branded BLOK restaurant features a new interior from the Manchester-based designers SpaceInvader , with an open, theatrical kitchen and a rich, textured and layered treatment.
Hotel News Resource
JULY 19, 2024
While the impact travel deals made on Prime Day results is unclear, the handful of offerings from big name brands including Carnival Cruise Line, Tripadvisor's Viator and Southwest Airlines begs a slew of questions.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
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