Mon.Jun 23, 2025

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Travel Industry’s AI Talent Wars Are Heating Up

Skift Blog

Skift Take: A job-posts deep-dive shows how cruise lines, hotels, theme parks, and OTAs are staffing up for an AI future.

OTA 296
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CoStar: U.S. Hotel Industry Reports Mostly Negative Weekly Comparisons

Lodging

ARLINGTON, Virginia—The U.S. hotel industry reported mostly negative year-over-year comparisons, according to CoStar’s latest data through June 14. U.S. Hotel PerformanceJune 8 – June 14, 2025Percentage change from comparable week in 2024Occupancy: 68.6 percent (down 2.4 percent)ADR: $163.43 (up 0.6 percent)RevPAR: $112.11 (down 1.8 percent) Among the Top 25 Markets, St.

Occupancy 162
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Hyatt Cuts 30% of its U.S. Customer Service Staff

Skift Blog

Skift Take: Hyatt didn't say if AI tools would be used to replace the employees, but hotels are increasingly turning to AI to handle customer service and back-office tasks.

Services 187
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Courtyard by Marriott Hotel Opens in Loma Linda, California

Lodging

LOMA LINDA, California—Sagemont Hotels announced that the 125-room Courtyard by Marriott San Bernardino Loma Linda is now open for business, and it will operate the property. Situated near I-10 and three miles from San Bernardino International Airport, the Courtyard by Marriott San Bernardino Loma Linda offers guests access to Loma Linda University Health, Loma Linda University School of Public Health, Jerry L.

Hotels 162
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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India’s Tourism Market Set to Hit $38 Billion by 2033: What’s Fueling the Surge?

Skift Blog

Skift Take: India's travel market is no longer a story waiting to be, it is booming now and the strong growth is expected to sustain. Global brands are aware of it as they race to make the most of this opportunity.

Marketing 213
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Hunter Hotel Advisors Brokers Sale of Hampton Inn Shelton

Lodging

ATLANTA, Georgia—Hunter Hotel Advisors (Hunter) announced the successful sale of the 125-key Hampton Inn Shelton. V2 Capital Management (V2) purchased the property from Alpental Capital on June 12, 2025. Hunter’s Spencer Davidson, senior vice president, facilitated the transaction. Located in one of Shelton’s key business districts, the Hampton Inn Shelton provides access to Enterprise Corporate Park, home to major employers like Subway, CDW, and Airshare.

Sales 162

More Trending

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Lead Clearly: Top 5 Communication Habits for Hotels

eHotelier

In hospitality, communication isn’t just a soft skill—it’s a strategic advantage. Whether you’re managing a bustling front desk, coordinating a kitchen brigade, or leading a cross-functional team, your ability to communicate effectively can make or break the guest experience. Drawing from the Lead Communication in the Workplace course, here are five practical strategies that I’ve.

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Best Western Parent CEO Pushes Global Growth to Challenge Bigger Rivals

Skift Blog

Skift Take: BWH Hotels, the folks who run Best Western and 17 other brands, added nearly 100 hotels in the first half of 2025. CEO Larry Cuculic argues that not being a public company gives the group an edge.

Branding 144
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Duetto Announces Leadership Transition, David Woolenberg Steps Down as CEO

Lodging

SAN FRANCISCO, California—Duetto announced a strategic leadership transition, as David Woolenberg has stepped down as chief executive officer. Woolenberg will remain with Duetto during a transitional period to ensure continuity and support the handover. The Board of Directors extends its sincere gratitude to David for his significant contributions to the company.

Scale 173
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AI Is Changing the Game for Travel Startups — Here’s What Excites Amex Ventures Most

Skift Blog

Skift Take: The managing director of Amex Ventures explains investments in Mindtrip, Boom Supersonic, and how he thinks about investing in the travel space.

Travel 164
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Revenue Generation Action Steps To Maximize Transient Segments & By Doug Kennedy

Hotel News Resource

With most hotel markets facing uncertainly, if not a softening in transient demand, now is a perfect time for Revenue Generation Managers to help their hotel’s operations leaders focus on generating even more revenue from the transient segments. Here are some opportunities and corresponding action steps.

Revenue 73
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Turkish Airlines Flights Return to Sabre After 10 Month Absence

Skift Blog

Skift Take: It seems that Turkish Airlines' push for direct bookings isn't exactly going to plan. As American Airlines already learned, travel agents aren't keen on fast change.

Travel 204
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Reassessing your Comp Set -Is it time for a makeover?

HotStats

Hoteliers rely on benchmarking to stay competitive. But what if the numbers you’re using are misleading? What if your comp set—the hotels you compare yourself against—isn’t actually a fair reflection of your market position?

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Why Just 30 Minutes Can Strain the System: Middle East Airspace Crisis Hits Gulf Hubs

Skift Blog

Middle East airspace closures force airlines to reroute flights, exposing vulnerabilities in operations built on speed and tight connections.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How VAIA is transforming the hotel guest experience

Hotel Business

Artificial intelligence is no longer a distant concept—it’s an active, driving force reshaping how we live, work and interact. AI’s impact spans every sector, and the hospitality industry is no different. As guest expectations rise and operational demands grow, properties are turning to smart solutions like VAIA®, a next-generation conversational AI assistant developed by VSR.

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Coury Hospitality to Manage Hard Rock Hotel San Diego, Announces Two New Hotel Openings

Lodging

DALLAS, Texas—Coury Hospitality announced that it has been selected to take over management of the Hard Rock Hotel San Diego, effective July 1, 2025. With the partnership, Coury will bring its blend of operations and experiential programming to one of Southern California’s most well-known hotels. “Our partnership with Hard Rock Hotel San Diego is a natural fit.

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Quorum Hospitality adds three Palm Springs boutique hotels

Hotel Business

Quorum Hospitality has expanded its management portfolio to include three boutique hotels in Palm Springs, CA: La Serena Villas, Del Marcos Hotel and The Three Fifty Hotel. Built in 1933 and recently restored, La Serena Villas features 18 private villas with outdoor clawfoot tubs and personal fireplaces. The property is home to Azúcar restaurant known for its contemporary cuisine, cocktail and culinary program, design and rooftop lounge with unique views of Palm Springs.

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PM Hotel Group and KWC Management Announce Grand Opening of Wolfe’s Hotel

Lodging

MOAB, Utah—PM Hotel Group and KWC Management (KWCM) announced the grand opening of Wolfe’s Hotel. Following a multi-million-dollar reimagination, the adults-only property offers accommodations, locally inspired design, and immersive guest experiences. “As we continue to expand our lifestyle and independent hotel portfolio, Wolfe’s Hotel is a natural addition to the Modus by PM Hotel Group family,” said Paul Sacco, chief growth and development officer, PM Hotel Group. “We are pa

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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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How technology can free hoteliers to deliver one-of-a-kind service in a competitive landscape

Amadeus Hospitality

Originally published to Amadeus Insights By Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus Travel expectations are evolving. As influencers drive new trends and different generations seek their own diverse experiences, travelers’ needs are increasingly multi-dimensional. They want inspiration, reliability, transparency, and trips that are customized to their needs.

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Five summer hiring challenges AI is solving in hospitality

Hotel Business

By Dr. Lindsey Zuloaga Summer is peak season for many hospitality businesses and hiring seasonal workers to meet that demand is critical. But with the pressure to find quality candidates in a short amount of time, summer hiring can be very challenging for talent teams. In the past, they had to muddle through this high-stress process, crossing their fingers that they’d hired the right people.

Hiring 52
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JW Marriott Crete Resort & Spa – capturing the spirit of Cretan coastal living through contemporary design

Hotel Designs

Hotel Designs JW Marriott Crete Resort & Spa – capturing the spirit of Cretan coastal living through contemporary design JW Marriott Crete Resort & Spa – capturing the spirit of Cretan coastal living through contemporary design JW Marriott has announced the opening of JW Marriott Crete Resort & Spa, the brand’s first highly anticipated Mediterranean beach resort, with its design by Block722 setting a new benchmark for luxury hospitality on the island… Nestled in Marathi, near

Resorts 65
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Cobblestone hotel opens in Bellefontaine, OH

Hotel Business

Cobblestone Hotels LLC has opened the Cobblestone Hotel & Suites in Bellefontaine, OH. The 80-guestroom hotel is located in Bellefontaine, a city that has a variety of businesses and recreational opportunities, including Clark State College, Daido Metal, the Mary Rutan Health System and the Logan County History Center. Each guestroom comes equipped with luxury linens, blackout curtains, extra charging outlets located by each bedside and in-room desks.

Hotels 59
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Inside the State of Hotel Distribution: New Report Reveals Tech Gaps, Evolving Roles, and AI Ambitions

Hospitality Tech

The 2025 edition of the industry’s largest distribution benchmarking report—from NYU SPS, RateGain, and HEDNA—shows how hotel commercial teams are shifting strategies, streamlining systems, and confronting the limits of tech adoption.

Hotels 52
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Duetto CEO David Woolenberg steps down

Hotel Business

Duetto has revealed that David Woolenberg has decided to step down as CEO. He will remain with the company during a transitional period to ensure continuity and support a seamless handover. Effective immediately, Alex Zoghlin , a Duetto board member, has been appointed CEO. Alex Zoghlin “Serving as CEO of Duetto has been an incredible experience, and I am proud of the strong business we have built—one that is well-positioned for continued growth and innovation,” said Woolenberg.

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Hospitable Helps US Hosts Recover $1.2M in Abandoned Bookings

Hospitality Tech

The bookings — all abandoned at the final step of checkout — were recovered by simply following up with guests who almost booked.

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RoomOne Celebrates Partnership With 1,000th Hotel Property for PTAC Recycling 

Lodging

KNOXVILLE, Tennessee—RoomOne announced its partnership with the 1,000th hotel property for environmentally responsible PTAC unit disposal. With hotel brands and owner-operators, including IHG, Red Roof, Pyramid, Stonebridge Companies, National Hospitality Services, and McNeill Hotel Company, choosing RoomOne, the company is preventing millions of pounds of waste from entering landfills while ensuring compliance with environmental regulations.

Hotels 130
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Element Vancouver Metrotown Unveils Fresh Renovations

Preno

TORONTO — Atlific Hotels has announced that its managed property, Element Vancouver Metrotown, has completed a top-to-bottom transformation of its public spaces and a refresh of its guestrooms as the hotel celebrates its 10-year anniversary. The renovation incorporates clever use of space, smart, fresh thinking and a design reflecting the Element brand’s approach to sustainable, whole living.

Events 52
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AI Adoption in Hospitality: Divided, Yet Accelerating

Hospitality Tech

As AI investments surge across travel and hospitality, a new report from Rackspace Technology reveals a widening gap between early adopters and cautious observers—highlighting both the momentum and the roadblocks shaping hotel IT leaders’ next moves.

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Accor and Community Corporate expand refugee hiring pathways

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Global News Accor and Community Corporate expand refugee hiring pathways Posted on 1 hour ago Home Global News

Hiring 52
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Wellness by design: how materials shape the guest experience – with RAK Ceramics

Hotel Designs

Hotel Designs Wellness by design: how materials shape the guest experience – with RAK Ceramics Wellness by design: how materials shape the guest experience – with RAK Ceramics As wellness continues to redefine the hospitality landscape, Ben Bryden, Sales and Marketing Director at RAK Ceramics UK, discusses how thoughtful material specification is helping designers deliver guest experiences that prioritise both performance and wellbeing… The ‘wellness’ influence on h

Sales 59
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.