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Did you know that 70% of consumers feel safer using digital keys compared to traditional key cards? As we move further into the digital age, the methods we utilize to access secure locations are evolving drastically. Digital keys, such as mobile keys and biometric authentication, are reshaping the way we think about security and guest access. The importance of leveraging advanced digital technology to not just secure locations but also streamline user experience cannot be understated.
LAS VEGAS Choice Hotels International, Inc. hosted its 69th Annual Convention in Las Vegas last month. The convention opened with a keynote by president and CEO Patrick Pacious, setting the tone for three days centred on a single mission under the theme, Powering the Future. The event brought together thousands of owners, operators and industry partners for nearly 100 educational sessions, a trade show to connect owners with qualified vendors and brand sessions to hear from Choice leaders about
Radisson Hotel Group Chief Development Officer, Development, Asia Pacific, Ramzy Fenianos, discusses how the group is capitalising on demand for mixed-use and dual-branded hotel developments. Mixed-use and dual-branded hotel developments are transforming the hospitality landscape across the region, driven by evolving consumer demands, urban density, and the search for operational efficiency.
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AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. Hotel management can often feel like youre spinning plates – online travel agents (OTAs) sending bookings, guests booking directly on your site, and your front desk needing real-time updates to avoid the dreaded overbooking. With all these moving parts, how do you deliver that perfect guest experience ?
The Star Gold Coast is supporting four local charities this May in what its calling Community Month. The month-long campaign feature four immersive interactive windows designed to hero the work of the hotels key charity partners, Surf Life Saving Queensland, Currumbin Wildlife Hospital, GIVIT and RizeUp Australia. Throughout the month of May, diners at The Star Gold Coasts participating restaurants Garden Kitchen & Bar, Harvest Buffet, Uncle Su, Cucina Vivo, Kiyomi and Nineteen at The Star
Flemings Mayfair, whose landmark property occupies one of Londons most elite postcodes, has undertaken a complete renovation and redesign of its three-bedroom townhouse
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Flemings Mayfair, whose landmark property occupies one of Londons most elite postcodes, has undertaken a complete renovation and redesign of its three-bedroom townhouse
Understanding the true cost of a hotel booking isnt as straightforward as it might seem. Between marketing investments, agency fees, and labor costs, even a 'direct' booking isnt always the most profitable. Here are a few key insights from a recent HSMAI Revenue Optimization Advisory Board discussion on distribution, profitability, and smarter benchmarking.
The hotel industry is shifting its focus from revenue per available room (RevPAR) to revenue per available guest (RevPAG), maximizing the use of technology to offer better experiences and increase revenue. The RevPAG measure considers the overall experience and services provided to the guest beyond just room inventory.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
In the hospitality industry, crafting unforgettable experiences is not merely a goal; it is essential for success. Stacy Moscatelli, CEO of Original X Productions, leads her company in creating immersive experiences centered around beloved brands and properties. From the world of television shows to iconic brands like Hershey, Moscatelli offers insights on how exceptional hospitality and experience innovation drive guest engagement and loyalty.
The Golden Guitar isnt the only thing glittering in Tamworth today the NSW town synonymous with country music is now also home to a world-class hospitality winner
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When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
In todays hospitality landscape, every detail shapes the guest experiencefrom the softness of the linens to the quality of the coffee. While hotels often focus on design and in-room comforts, one essential touchpoint is frequently overlooked: the morning cup of coffee for which guests instinctively reach to start their day. This simple ritual can set the tone for their entire stay.
NIAGARA FALLS, Ont. The Brock Niagara Falls Fallsview, Tapestry Collection by Hilton held its grand opening on May 7. This newly re-imagined boutique hotel just steps away from the falls has undergone a $15-million renovation. The hotel features 237 guestrooms and suites; 15,000 sq. ft. of flexible function space including Fallsview and natural lighting; 8,000 sq. ft. of grand ballroom; 11 flexible function rooms; and Prime Steakhouse, which has been rated the number-1 restaurant in Niagara Fa
Mauna Lani, Auberge Resorts Collectionhas appointedMichael Arnotas Culinary Director of its renowned food and beverage programming on the Kohala Coast.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
he company has announced the Hotel Corte Rosada, which is expected to open in the summer of 2025. The 4&star beachfront property is in Alghero, 15 minutes from Riviera del Corallo Airport.
Skift Take: With multigenerational travel on the rise, Beaches Resorts is expanding across the Caribbean and redefining the all-inclusive family vacation through smart design, inclusive programming, and a focus on ease for every age.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
IHG Hotels & Resorts announced its first Middle East EVEN Hotel in Dammam, Saudi Arabia. The 300&room hotel is set to open in January 2029 in collaboration with Marassi Al Bahr Development Company.
Dreamscape Hospitality has appointed hospitality veteran Matt Greene as EVP to oversee the companys new luxury & lifestyle division. With more than 25 years of leadership experience across the luxury, lifestyle and branded residential sectors, Greene brings a wealth of operational, technical services, and business development expertise and insight to Dreamscape, according to the company.
Article - Fairmont Hotels & Resorts Announces Three New Hotels in Saudi Arabia by 2030 - The new hotels include Fairmont Red Sea, opening in 2025, Fairmont Ajdan Al Khobar in 2027, and Fairmont Rua Madinah in 2028.
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Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Article - Jumeirah Announces Three New Developments in Dubai - The projects include Jumeirah Asora Bay and Jumeirah Residences Emirates Towers, strengthening Jumeirah's focus on branded residences.
Huntington Hotel Group has opened a dual&branded Residence Inn by Marriott and SpringHill Suites by Marriott in San Luis Obispo, California. The hotels offer a mix of extended&stay and contemporary suite accommodations.
According to JJL ‘s Q1 2025 U.S. Hotel Investment Trends Report, RevPAR hit a first-quarter record high, driven by robust ADR, signaling continued resilience in hotel performance despite economic headwinds. That said, expect a short-term performance impact from a pullback in international tourism. Other key trends include: U.S. hotel liquidity remained resilient with $4.6 billion in Q1 2025 transaction volume, up 23% relative to Q1 2024.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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