Thu.Jan 23, 2025

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The Impact of AI on Scaling Personalized Guest Experiences

Social Hospitality

AI isnt just for the tech industry. Its important in multiple sectors, including finance, retail, and education. In the hospitality industry, AI is changing how businesses cater to their guests, enabling smarter and more personalized interactions. Todays travelers expect experiences tailored to their preferences, like custom room settings and thoughtful recommendations for the area.

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Qantas makes major changes to Frequent Flyer program

Hotel Management

Qantas Frequent Flyers will soon have access to more premium cabin reward seats and partner airlines, the lowest Economy reward seat fares in Australia and the ability to earn more points when flying, in a series of changes to the airlines loyalty program. The changes will also see the first increase to Classic Reward seat fares in six years, according to the Flying Kangaroo.

Travel 130
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Lodging Econometrics: U.S. Hotel Construction Pipeline Reaches Historic Levels

Lodging

Hotel construction in the United States hit historic levels in the fourth quarter of 2024, according to Lodging Econometrics‘ (LE) latest Hotel Construction Pipeline Trend Report. The total pipeline reached 6,378 projects, a new project record, with 746,986 rooms, showing year-over-year (YOY) growth of 7 percent in projects and 8 percent in rooms.

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Hilton’s Cairns team honoured for bravery by CEO Nassetta

Hotel Management

Hiltons Cairns Emergency Response Team, consisting of team members from Hilton Cairns and DoubleTree by Hilton Cairns who demonstrated extraordinary bravery by protecting and evacuating guests during a rooftop helicopter crash, have been honoured in the companys 2024 CEO Light and Warmth Awards. The CEO Light and Warmth Award is the companys highest honor celebrating Hilton team members around the world who exemplify Hiltons values and honor Hiltons purpose to fill the earth with the light and w

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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SiteMinder: Hotel Websites Outpaced Other Booking Sources in 2024

Lodging

DALLAS, TexasA new report by SiteMinder found that hotel websites outperformed all other booking sources in driving revenue per booking in 2024 by as much as 60 percent. The report, SiteMinders Hotel Booking Trends, is based on more than 125 million reservations and showed that hotel websites produced an average of $519 per booking for hotels last year.

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First look: Ritz-Carlton makes striking debut in Bangkok

Hotel Management

Marriott International has celebrated the highly anticipated debut of The Ritz-Carlton, Bangkok, introducing a world-class hotel in one of the worlds most exciting destinations. The hotel is set in an alluring 216-meter-high tower at One Bangkok, the largest holistically integrated district and a world-class business and lifestyle destination in the heart of Bangkok.

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Conrad set to debut in Los Cabos, Mexico in 2027 with all-new beachfront project

Hotel Management

Hilton has signed an agreement with Parks Hospitality Holdings for a Conrad Hotels and Resorts property in Los Cabos, Mexico. Expected to open in 2027, Conrad Los Cabos will usher in a new era of luxury hospitality and resort living to Mexicos state of Baja California Sur, a stunning coastal destination known for its dramatic desert landscapes, pristine beaches and scenic mountain ranges.

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CoStar: U.S. ADR and RevPAR Growth Slowed to 2020 Rate in 2024

Lodging

WASHINGTONThe U.S. hotel industry reported record-high average daily rate (ADR) and revenue per available room (RevPAR), but the countrys growth rate was its lowest since the declines of 2020, according to CoStars 2024 year-end data. U.S. Hotel Performance 2024 (Percentage change from 2023): Occupancy: 63 percent (flat) ADR: $158.67 (up 1.7 percent) RevPAR: $99.94 (up 1.8 percent) Among the Top 25 Markets, New York City experienced the highest occupancy level (up 3.3 percent to 84.3 […] Th

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Lenders focus on sponsor’s experience and track record

Hotel Business

Real estate investment banking firm RobertDouglas 11th Annual Lender Survey, just released, found borrowing conditions are expected to improve due to a growing but cautious optimism. Lenders in the hotel sector remain engaged and, while wary of ongoing economic uncertainties such as inflationary pressures and geopolitical tensions, expect to build on last years momentum and increase their hospitality exposure in 2025.

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CoStar: Calendar Shift Leads to Positive Yearly Comparisons for U.S. Hotel Industry

Lodging

WASHINGTONOn the positive side of the Martin Luther King Jr. Day calendar shift, the U.S. hotel industry reported positive year-over-year comparisons, according to CoStars latest data through Jan. 18, 2025. U.S. Hotel Performance January 12-18, 2025 Percentage change from comparable week in 2024 Occupancy: 55.8 percent (up 6.7 percent) ADR: $155.81 (up 10 percent) RevPAR: $86.93 (up 17.4 percent) Among the Top 25 Markets, San Francisco reported the largest gains in each of the three […] Th

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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6 Bidders, 1 Last Week: New Details about the Tripadvisor Deal

Skift Blog

Skift Take: With a bid coming across the table as late as last week, will Tripadvisor's proposed acquisition of Liberty Tripadvisor close as scheduled by June? If it gets that far, there could be all kinds of deal possibilities in Tripadvisor's future.

Closing 246
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LE: Dallas pipeline tops 200 projects

Hotel Business

The latest U.S. Construction Pipeline Trend Report from Lodging Econometrics (LE) has revealed that Dallas is leading the nation’s hotel construction pipeline with a record-breaking 204 projects totaling 23,669 rooms. Atlanta follows with its own record of 168 projects (19,431 rooms), while Nashville (130 projects/17,029 rooms), Phoenix (record 130 projects/16,824 rooms) and the Inland Empire (122 projects/12,234 rooms) complete the top five markets.

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Crystalbrook appoints four new General Managers across boutique portfolio

Hotel Management

Crystalbrook Collection has appointed four General Managers across its hotel portfolio around Australia. According to the company, these strategic appointments result from a series of internal promotions, underscoring the company’s commitment to nurturing talent and maintaining excellence in luxury hospitality. The appointments include Scott Ratcliffe as General Manager, Crystalbrook Byron, Byron Bay; Carl Taranto as Area General Manager for Cairns; Emma Alcorn as General Manager, Crystalb

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Procure Impact Co-Founders to Receive Leadership Award

Lodging

WASHINGTONThe American Hotel & Lodging Association (AHLA), the AHLA Foundation, and the BHN Group/Northstar Travel Group announced that the co-founders of Procure Impact have been named this years recipients of the Arne Sorenson Social Impact Leadership Award. CEO Lauren McCann and President Jen Collins co-founded Procure Impact, which works with suppliers that employ trafficking survivors, veterans, refugees, people with disabilities, and people who face barriers to work such as poverty, ho

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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The Battle of PMS: eZee Absolute vs Hotelogix – Bring it ON!

eZee Absolute

Lets be honest: choosing the best hotel PMS (Property Management System) is like picking a soulmate. You need someone reliable, adaptable, and who understands your unique quirks (were talking about your hotel, of course!). Two popular contenders that hoteliers often go head-to-head with are eZee Absolute and Hotelogix. So, what if we told you theres a way to know whos the better fit for your propertywithout swiping left or right?

OTA 52
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Choice Hotels and Westgate Resorts Join Partnership for Hotel Booking

Lodging

NORTH BETHESDA, MarylandChoice Hotels International, Inc. and Westgate Resorts announced that 21 Westgate properties are now available to book on Choice Hotels’ website. In addition, they can also be reserved with points on Choice Privileges. The hotels will join Choice’s upscale offerings, which include the Radisson, Cambria, and Ascend Hotel Collection brands.

Resorts 147
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TPI Hospitality secures $70.4M seven-hotel portfolio refi

Hotel Business

RobertDouglas represented, as exclusive advisor, TPI Hospitality on the $70.4-million refinancing of a 770-key, seven-hotel portfolio of premium-branded hotels in the greater Twin Cities submarkets of Maple Grove/Arbor Lakes and North Metro in Minnesota. RobertDouglas secured the attractively priced floating-rate debt with an institutional balance sheet lender for the portfolio.

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This Week’s Comings & Goings

Lodging

The Kessler Collection has appointed Phil Wade as chief investment officer. In his new role, Wade will draw upon his prior experience working in private equity and public REITS to guide strategic leadership decisions and more. Sonder Holdings Inc. announced the appointment of Michael Hughes as chief financial officer. Hughes was most recently the chief financial officer of Spirit Realty Capital, Inc., a real estate investment trust.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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U.S. Aviation Agencies Remove DEI Pages, Airlines Say They ‘Hire on Merit’

Skift Blog

Skift Take: The FAA and DOT deleted webpages concerning diversity and inclusion following President Trumps executive orders to halt DEI hiring. So far, major airline executives have not said they would roll back DEI hiring.

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Scott Roby joins Pacifica Hotels as president

Hotel Business

Pacifica Hotels has appointed hospitality veteran Scott Roby as president to oversee all portfolio assets and operations moving forward. Roby most recently served as founder/principal at Storyteller Hospitality, where he provided consulting and advisory services to hospitality companies. Prior to that, he was a cofounder and SVP, operations for Evolution Hospitality, a lifestyle hotel operator.

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Kempinski makes key global executive appointments

Hotel Management

Kempinski Hotels has announced key executive leadership team appointments tasked with developing and repositioning Europes oldest luxury hotel group according to the company. Under the stewardship of Kempinskis Group Chief Executive Officer, Barbara Muckermann, two key senior leadership positions have been appointed, with Gordon Drake as Chief Financial Officer and Rasha Lababidi as Chief Product Officer.

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Resolute Road adds DoubleTree in Spokane, WA

Hotel Business

Hotel management company Resolute Road Hospitality has formed a strategic partnership with JMA Ventures to manage the DoubleTree by Hilton Spokane City Center in Spokane, WA. The addition of this property expands Resolute Road’s footprint to eight states across the U.S. “We are delighted to announce our partnership with JMA Ventures as we welcome the DoubleTree Spokane into the Resolute Road family,” said Gary Horton, president, Resolute Road Hospitality. “The DoubleTree&

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Air New Zealand welcomes 30th ATR aircraft to regional fleet

Hotel Management

Air New Zealand has welcomed its 30th ATR aircraft, an ATR 72-600, into its regional operation. Entering service this week (Jan 16), the aircraft operated its first scheduled flight from Christchurch to Invercargill. Air New Zealands General Manager of Strategy, Networks, and Fleet, Baden Smith, said the arrival of the latest ATR is a valuable addition to the airlines services in the region.

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Schulte Hospitality partners with LOGE Camps

Hotel Business

Outdoor-inspired lodging experiences LOGE Camps and hotel management company Schulte Hospitality Group (SHG), have formed a new partnership focused on the brand and operational growth of LOGE Camps’ existing 18 hotels and its expanding portfolio of properties across the U.S. “We are thrilled to partner with Schulte Hospitality Group to take LOGE to new heights,” said Cale Genenbacher, CEO, LOGE Camps. “By combining our passion for delivering memorable, nature-inspired exp

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Meet the team: Monthip Manthumnusorn, Business Development Manager – Thailand

STAAH

Monthips journey in hospitality and technology reflects her passion for guest excellence and innovation. With experience in hotel operations, sales, and travel tech, she brings a unique expertise to STAAH, helping hoteliers thrive and succeed. A Bit About Monthips Career Journey Monthip began her career in hospitality, gaining hands-on experience during four years in hotel operations, where she managed day-to-day activities and enhanced guest experiences.

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Choice, Westgate Resorts forge strategic partnership

Hotel Business

Choice Hotels International Inc. and Westgate Resorts have formed a strategic partnership that makes 21 Westgate properties available to book on choicehotels.com. In addition, the properties can also be reserved with Choice Privileges points. The hotels will join Choice’s upscale offerings, which include the Radisson, Cambria and Ascend Hotel Collection brands.

Resorts 69
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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ChatGPT Can Now Book Restaurants and Events on Its Own

Skift Blog

Skift Take: OpenAIs new autonomous digital assistant is an early glimpse of what travel leaders have been waiting for and warning against since ChatGPT was first released.

Events 329
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The top online booking channels of 2024 across the globe

eHotelier

Accommodation providers that continue to adopt a more holistic online commerce strategy, consisting of both new and established methods, can expect to connect better with these guests and get ahead of the curve.

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Breeze Airways Reports First Profitable Quarter Since 2021 Launch

Skift Blog

Skift Take: Breeze, one of the newer carriers in the U.S., recorded its first profitable quarter as its ultra-low-cost rivals struggle.

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Newton Fork Ranch

Webrezpro

Book a cabin at Newton Fork Ranch in Hill City, South Dakota. You can head into the city to see the art galleries and gift shops or take a hike up into the mountains. Mount Rushmore is only thirteen miles away!

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!