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Practical applications include: Demand optimization In hotel revenue management , pricing strategies rely on many different factors, including room rates, upsell opportunities, market and seasonal trends, and competitor pricing. DI can also be more proactive and suggest upsells tailored to guest profiles and booking patterns.
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
Themed dining events, branded F&B products or package deals can encourage guests to dine in-house. Research by CBRE shows hotel revenue derived from F&B can contribute from 11% to 29% of total revenue , depending on your offering.
Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.
Digitalizing the journey: Mobile keys, on-the-go check-in, and seamless check-out “ At Salto, we believe access to technology should be so convenient that guests actually enjoy using it,” said Nora Urquiza, Hospitality Solutions Business Lead at Salto Systems. “
Be it luxurious accommodations, exclusive dining, or wellness experiences, Songkran visitors crave it all. Upsell with Mobile Solutions Leverage YCSs Mobile App for easy upselling and guest engagement. During Songkran, travelers dont just stay longer; they spend more. Tips to Boost Songkran Bookings and Delight Guests 1.
Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in. Cross-Sell Other Services: Offer guests extra services like spa treatments, dining experiences, or local tours. The more personalized the experience, the more likely they are to come back.
The 5 most popular answers were: Specific room attributes (43%) Upselling of room types and value-add amenities (40%) Personalized onsite experiences (39%) Personalized offers for returning guests (34%) Last-minute promotions on rooms (34%) Hoteliers are considering adding car hire services and travel insurance to the booking process.
VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk.
VAIA identifies upsell opportunities based on guest behavior and delivers timely offers for upgrades, dining, spa services and more. These data-driven insights enable hotels to make timely adjustments to further ensure professional guest service. The key distinction of VAIA is that it doesn’t just answer questions—it anticipates needs.
IRIS , a provider of mobile F&B and guest experience platforms for the hospitality sector, has partnered with hospitality management company Coury Hospitality to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.
Some seek hotels with spa facilities, fitness centres, healthy dining options, and opportunities for meditation or yoga. Exclusive experiences, such as private dining with renowned chefs, wellness retreats, and tailored cultural excursions, add significant value.
VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk.
VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk.
Verified green certification and locally sourced, plant-forward dining provide hard evidence that helps hotels win corporate RFPs. Sustainable dining Menus that champion local, plant-forward dishes resonate with corporate wellness policies. Corporate buyers look for quick wins they can show on their own sustainability scorecards.
7) Drive More Revenue with Upsell Tools Why stop at the room? Integration with upsell tools allows you to offer guests added services like late check-outs, room upgrades, spa packages, or dining experiences at the right time, and through the right channel.
– CTA: [Book Your Midsummer Getaway] Why we love this: It leverages the nature-rich traditions of Midsummer while offering experiences perfect for upselling. Our experience gift vouchers let him choose, from relaxing spa treatments to weekend stays or dining experiences. A thoughtful gift, without the guesswork.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
Luxury lodges offer curated, holistic experiences, exceptional dining and wellbeing offerings. Prominent examples include Bedarra Island on the Great Barrier Reef, Saffire Freycinet in Tasmania, Longitude 131° in the Uluṟu-Kata Tjuṯa National Park and Huka Lodge in New Zealand.
” When it opens later this year, voco Al Mouj Muscat will offer 251 elegantly designed rooms and suites, along with five distinct dining experiences including an all-day dining venue, speciality restaurant and lobby lounge.
Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. AI-powered personal assistants : Voice-activated systems that control room settings and offer personalized suggestions for activities, dining, and events.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
Modern UX and functionality : Includes support for multi-property search, voice input, upsells, and voucher useâall within a sleek, uninterrupted interface. In tandem, Simphony Cloud POS is helping optimize in-room dining service and restaurant operations, helping improve efficiency and modernize the ordering process.
Targeted Upselling The PMS identifies guest preferences, helping staff upsell upgrades or services like spa treatments and dining packages. Increase Hotel Revenue Dynamic Pricing AI-driven pricing tools within your hotel software analyze market trends and adjust rates to maximize yield.
These are guests looking for elevated experiences, and they tend to spend moreâon suites, spa treatments, dining, and excursions. Corporate crossover : The Frosch acquisition brought in a large portfolio of managed corporate travel.
This enables your team to provide more relevant and valuable upsells. AI can play a significant role in enhancing personalisation. By analysing guest data, AI can predict preferences and tailor offerings accordingly.
Alessia Meli brings to the role over two decades of expertise in the global hospitality and luxury dining industries, with a background shaped by both European and American influences. She holds a law degree. Receive daily leadership insights and stay ahead of the competition.
– CTA: [Book Your Midsummer Getaway] Why we love this: It leverages the nature-rich traditions of Midsummer while offering experiences perfect for upselling. Our experience gift vouchers let him choose, from relaxing spa treatments to weekend stays or dining experiences. A thoughtful gift, without the guesswork.
Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. Whether its the moment a guest browses your booking engine, walks through your lobby, dines at your restaurant, or checks out your spa offerings the retail mindset says: this is a moment to create value for them and for us.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
Guests can relax at The Cabin, an all-day dining venue inspired by the luxury of first-class travel, where bold Thai flavors and international favorites are prepared using locally sourced ingredients. Whether planning a conference or an intimate event, the second-floor meeting space accommodates up to 129 guests.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
Personalized Guest Experiences: Leverage data-driven insights to tailor service and create memorable dining experiences. Increased Check Averages: Identify opportunities to drive guest spend and enhance the dining experience.
Efficient upselling opportunities A GDS grants your hotel the opportunity to upsell without needing to put much effort in at all. You can offer travel agents (and their clients) value-added options like premium rooms, spa packages or in-house dining, to both personalise the experiences you deliver and boost your revenue.
Hoteliers can unlock this potential by diversifying their revenue streams and leveraging guest data to create targeted upsell opportunities. For example, automated systems can suggest dining packages, spa treatments, or exclusive experiences based on previous guest behaviour.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
Whether its a seamless check-in process, personalized dining recommendations, or proactive problem-solving, customer satisfaction is at the heart of every hotel, resort, and travel business. Personalized upselling and cross-selling opportunities help maximize guest spend.
The tablets also drive revenue by upsellingdining, spa services, and experiences. Replacing printed directories, menus, and brochures with Voloâs digital solution has significantly reduced paper waste and printing costs, supporting Wildingâs eco-conscious mission while maintaining convenience and luxury.
Hotels can leverage CRM data to drive repeat bookings, upsell experiences, and build stronger guest relationships. Automated Upselling & Ancillary Revenue Tools Have no clue on how to make extra revenue for your hotel? What Are Revenue Management Tools? And not just from your hotel rooms?
Personalized Guest Experiences: Leverage data-driven insights to tailor service and create memorable dining experiences. Increased Check Averages: Identify opportunities to drive guest spend and enhance the dining experience.
This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). âTravel is an $11 trillion market,â Bidner said.
They are a great option in dining areas, bars and event spaces. Upselling opportunities Front desk POS systems can prompt you and your staff to suggest relevant add-ons and upgrades to guests during the ordering process. Theyre ideal for quick, on-the-go transactions, such as for staff working poolside or for in-room spa treatments.
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