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During her time at Accor, Couton has held several senior roles across loyalty, digitalmarketing, distribution and commercial B2B, most recently serving as Managing Director, Asia Pacific, at D-EDGE, a distribution, technology and digitalmarketing platform for the hotel industry. “I’m
From conversations with generalmanagers to PR professionals and restauranteurs – we’ve compiled a list of the top hospitality podcasts today to help hoteliers boost their industry knowledge and take away practical tips for success. No matter what role or interest you have in hospitality, there’s a podcast for you. Who’s it for?
They benefit from increased bookings, lower operating costs, and higher property valuation. Our core offering, the eco rating program, assesses and certifies hotel properties operational processes and practices. It contributes to the ongoing well-being of our planet and our communities. That becomes very important.
By surfacing in-stay feedback in real time within the PMS, hotel staff can take immediate action on service issues, enhancing operational efficiency and delivering a more seamless, personalized guest experience across both branded and independent hotels.
Once vetted by LG, services can operate independently but harmoniously, opening new possibilities for operational efficiency, guest engagement and cost savings. Demand360 currently captures the most comprehensive view of the hospitality market to inform hotel strategies.
Both my parents, were both generalmanagers. Both of them started in the hospitality industry, line level, housekeepers, bellman, and then, you know, the typical hospitality love story fell in love, one became a front office manager. I started off in operations with Hilton. You’re now a generalmanager.
Franchising was a hot topic, with many key operators including Accor, Hilton and Ascott embracing this option to expand in South East Asia and Asia Pacific more broadly. Asset management strategies were also discussed, stressing the importance of collaboration with partners, including GeneralManagers.
Ovolo Hotels restructures marketingoperations Ovolo Hotels has announced a new marketing and communications structure that will see a number of leadership changes across the region. As previously reported by HM , Alexander Barnett has been appointed Marketing Communications Director for Australia.
Hotel management company Springboard Hospitality has hired five new executives. The new leaders will focus on continuing to elevate and enhance the guest experience across all properties and strengthening the company’s marketing and revenue operations. Dan Olsen is the new director of digitalmarketing, a newly created role.
Not only can legacy systems create obstacles in data analysis, but stand-alone systems operating in silos further complicate efforts. Poor integration hinders staff from understanding complex pricing strategies, navigating the latest digitalmarketing tools, and effectively cross-selling the hotel's complete services.
In all of our AHICE planning meetings, hotel owners, investors and operators have all said they wanted more technology content and thats exactly what we have delivered with INN Tech.
This announcement follows the recent release of “Demystifying the DigitalMarket & Guide to Commercial Strategy,” published in partnership with Hotel Business , a market leader in delivering insights to owners and operators. Officials of Kalibri Labs, AAHOA, HFTP and HSMAI gathered for a group photo.
With applied AI built into the system, each hotel can present targeted offers via its mobile app or digitalmarketing channels with relevant and targeted options to have the highest probability of conversion. Individual franchisee results may vary. “At
2021 also brought about many exciting developments in hospitality technology, digitalmarketing, hotel services, and changes in travel trends. Many hospitality conferences and conventions were virtual or hybrid events , while others were forced to cancel altogether. The Hotel Show. May 24-26 | Dubai World Trade Centre | Dubai.
It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations. It’s a vital tool for any hotel owner or operator, whether you’re starting a new hotel, expanding an existing business, or improving your current operations.
Commenting on the data and the market’s recovery, SiteMinder’s market vice president – Asia Pacific, Bradley Haines says, “With a strong reliance on international travel, Indonesia’s accommodation sector has certainly felt the repercussions of restricted global movement more than most in recent years. Media enquiries.
The Suite Spot: Spotlight series is back with another one-of-a-kind episode that welcomes special guest, Christopher Calabrese, GeneralManager & VP of the Marriott Cancun Collection! I then became a regional director of operations in Mid-Atlantic. I wanted to see international, I wanted to be a generalmanager.
Whether you’re in marketing, sales, or operations, it’s imperative to continuously learn about best practices for operating more efficiently and meeting new guest demands. BITAC Operations 2024 Date: April 14 – 16 Location: Savannah, Georgia, USA. Why attend hospitality events? Who should attend?
GeneralManager of the hotel, Henry Martinez joins the podcast to give travelers an insightful look into the guest experience and what makes the property one-of-a-kind for travelers. Transcripts are generated using speech recognition software and human editing and may contain errors.
Uh, so you’ll hear some of the things happening across their scope of their operations in our environment representing the industry. And they’ve operated the Green Key business, uh, in North America for over 20 years. And so it doesn’t create an onerous burden, create complexity in our operating environment.
As a result, Airbnb decided to shut down its domestic operations in China in 2022, leaving a gap in the market for both travellers and accommodation providers. While Airbnb still operates in regions like Hong Kong and the East China Sea, its presence in mainland China has effectively ended. Is there Airbnb in China?
If you are interested in learning more about Travel Media Group’s hotel digitalmarketing solutions, you can reach us by calling or texting us at 407-984-7455 or email us at info@travelmediagroup.com. This episode is an exciting sneak peek into a new innovative initiative produced by the Travel Media Group team.
The conversation centred around the challenges and opportunities facing the hospitality industry post-pandemic and Harji emphasized the importance of creating a singular vision for restaurant concepts, sourcing local ingredients, and balancing digitalmarketing efforts with genuine hospitality. We don’t want to take a seat away.
So we’ll talk about a little bit more about that being that, that this is a digitalmarketing podcast. So what we would do is we would send customized and personalized emails to our guests from the generalmanager before, during, and after the stay. We also have a back of house digitaloperations team.
And, you know, every morning the generalmanager would come down and he’d read the PNL cause I do the daily report overnight. While we were hiring a chief technology officer, I worked in our global operations center where I really got to travel the world. And I thought, how cool I’ll do this.
And then one of my former generalmanagers called me up and asked me to take on a generalmanager position for a bank foreclosed property in Sevierville, Tennessee that Gibson Hotel had been asked to manage. Uh, so IO over the next few years, I, I grew from my regional position to vice president of operations.
The Suite Spot is spotlighting the beautiful and newly renovated Regent Santa Monica Beach with special guest and GeneralManager of the property, Younes Atallah! With me today is my guest, Younes Atallah, GeneralManager of the Regent Santa Monica Beach. Now, all that to say we are a digitalmarketing podcast.
From hotel management tips for generalmanagers to the best way to polish a glass at the bar, when you solicit tips for hospitality from experts in the field, you skip over the time-consuming trial and error phase and go straight to a better way of doing things. Enter hotel tips.
Generally, reviews also contribute to transparency and accountability within the industry, fostering a culture of improvement as software developers can leverage on feedback to refine and upgrade their tech products. I highly recommend it for the revenue manager and generalmanager of small to mid sized properties.
It can be rewarding, but it is a totally different business than operating a hotel. There may still be opportunities to increase occupancy, average daily rate, corporate or group sales, and decrease labor as well as cost of goods through efficiencies and with skilled management, either with a generalmanager or management company.
Customer service, sales, marketing, and reservation teams hold significant roles in a hotel’s success. In this article, you’ll discover how understanding each sector from an operational and revenue standpoint can aid hotel owners and managers in setting up holistic management that might just avert trouble.
I started working for a small owner operator, a gentleman named John Willie, who still remains close to my heart. He was an engineer by trade and decided to use his money, because he was tired of some of the bureaucracy in General Electric. So I joined him and he was the owner and operator. We need you at OCI Hospitality.
And, at one point, when I was six years old, we stayed, we lived in a hotel for, for three months, and that hotel was my playground and the generalmanager of that hotel was like a god for me. So, as you know, this is a, a digitalmarketing podcast at Travel Media Group. Still remember very well. Ryan Embree: Absolutely.
It was an integrated travel company, an airline, hotel company in a tour operator. Is it on the guest and experienced consumer side, or is it on the professional side, operations side to help maybe with combat staffing challenges and things? We’ve expanded our generalmanager or our GM awards.
And so we operate, two resorts in the Cayman Islands. So, I got to know some other luxury hotel generalmanagers. And so in the deep side, we have scuba diving snorkeling, and, and that’s our company in the Cayman Islands is has the largest dive operation in the Cayman Islands.
A partnership with Vitruvian, Ovolo Hotels, Australia Rydges Sydney Airport Hotel, New South Wales, Australia Sheraton Makes Community Connections to Share Stories of How Sugar Helped Shape Port Douglas, Queensland, Australia Tesla Traverse, The Tasman, Tasmania, Australia The Langham Gold Coast x BVLGARI, Queensland, Australia The Champagne Parlour (..)
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BWH Hotels operates 10 hotels in the region, and a growing pipeline of properties, under 19 brands. President of WorldHotels and International Operations for BWH Hotels, Ron Pohl, welcomed Dong to the new position. Prior to this, Parkins was Guest Services Manager at Kaiteriteri Reserve, managed by Capstone.
As one of the most iconic and historic hotels in the nation, the generalmanager for the property, Jennifer Curtin, gives travelers an inside look at why this hotel should be their next destination. I attended Johnson Wales University, majoring in hotel management, and that’s actually located just steps from the Beatrice Hotel.
In this installment, viewers will get a clear breakdown of what makes Aperture Hotels so unique and a one-of-a-kind hotel brand, along with a plethora of information covering some of the most pressing topics in hospitality and hotel digitalmarketing. Tune in now! Episode Transcript Our podcast is produced as an audio resource.
My next mentor later on in my career, I was a generalmanager of a Homewood Suites in Houston, and this gentleman’s name was Mark Boulevard. He was the district manager for Reson Hospitality. And we didn’t even know how to operate them to book our flight. And then, you know, the rest is history.
But when Harris Rosen so generously offered dollars to create the Rosen School, they were looking for a lodging professor. And every place I opened a hotel or I would babysit a gm, a generalmanager or whatever the case was, I would teach while I was living in that community. And I see it in our students and our alumni.
New GeneralManager for Moxy Sydney Airport Sid Bhatia has been appointed GeneralManager of Moxy Sydney Airport, effective 28 April 2025. In 2022, he was a finalist in Hotel Management magazines GeneralManager of the Year award.
Hotel leadership has always demanded a unique blend of soft skills and operational know-how, but in todays fast-moving hospitality environment, it takes more than charm and experience to run a successful property. Guests expect more, competition is fierce, and every operational decision impacts the bottom line.
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