STAAH
APRIL 23, 2024
From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams. Hotels can increase revenue per guest by adjusting prices according to demand, seasonality, and consumer preferences , achieved through upselling and cross-selling additional services and products.
Intelity
JULY 11, 2023
This means it’s imperative to woo consumers by leaning into what they want and finding ways to make those things happen seamlessly. Hotels that invest in delivering on consumer expectations will see an increase in brand loyalty, which leads to an increase in revenue.
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Intelity
APRIL 18, 2023
Consider the following ideas to enhance the hotel guest experience at your property In a world largely driven by customized technology, today’s consumers don’t just crave personalization, they expect it — and they expect it from their hotel stay, too. Ask your staff to recommend your best bottle during their next dining interaction.
Boutique Hotel News
NOVEMBER 2, 2022
Consumer expectations have changed; luxury guests demand experiences that incorporate more than high thread count and 24-hour room service. Just like Netflix recommends programmes to watch, hotel upsells can now be driven by real-time data decisions. Shoppable content taps into consumer desires.
SiteMinder
SEPTEMBER 4, 2023
From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Collecting data, prioritising attention to detail, and optimising personalisation are all keys to perfecting upsells and ancillary services. Pawarisa said the key to this is creating authentic connections. “Our
Hotel Business
NOVEMBER 27, 2023
Voice-enabled smart speakers allow hotel operators to upsell services to generate new revenue. Or for properties with in-house dining, the device could be set up to recommend the daily dinner special or happy hour options in the lobby bar. It makes the entire experience feel personalized and unique—perfect for #influencer culture.
Little Hotelier
MARCH 20, 2023
We can also see that chatbots are becoming more popular in general, given 88% of consumers had an interaction with one in the previous year. Hotels can take the same approach to selling rooms, upselling guests, and selling extras. Hotels can often be slow adopters of new technology, leaving some guests frustrated.
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