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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!

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RoomRaccoon Introduces RaccoonRev Plus: AI-Powered Pricing To Make Independent Hotels More Profitable

Hospitality Tech

6/5/2025 One Bad Click Could Cost You the Booking Conviva’s 2025 State of Digital Experience Report highlights how widespread poor digital experiences are driving significant consumer frustration and revenue loss across industries. 55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues.

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In times of uncertainty, hotels have a reason to lean in

SiteMinder

“We certainly felt the impact, especially going into March,” says Christopher Ellison, Vice President of Revenue at Brittain Resorts and Hotels, a full-service hospitality management company based in the Southeast region. Much of this is being buoyed by a continuation of consumer prioritisation of travel.”

Revenue 59
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Gen AI Becoming Top Source For Travel Discovery

Hospitality Tech

A year ago, Accenture’s Consumer Pulse Survey found that travelers felt booking a hotel was harder than buying a car and that choosing a flight was almost as hard as choosing a mortgage. Further testing of hypotheses was conducted via AI-moderated interviews with 300 consumers across 12 countries between January 20 and February 4, 2025.

Travel 52
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Enseo Celebrates 25th Anniversary in 2025

Hospitality Tech

An original equipment manufacturer for the hospitality industry’s top hotels, consumer digital signage, and airline seatback video players, Enseo became a full-service hospitality integrator in 2013, delivering brand customization. 55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues.

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Nomadix Launches Energy Management Solution to Reduce Properties’ Operational Expenses and Enhance Sustainability

Hospitality Tech

Early adopters include luxury resorts, casinos, and lifestyle hospitality groups. 6/5/2025 One Bad Click Could Cost You the Booking Conviva’s 2025 State of Digital Experience Report highlights how widespread poor digital experiences are driving significant consumer frustration and revenue loss across industries.

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Hotel laws & regulations: How to stay compliant for hotel owners

SiteMinder

Hotel laws in Texas Texas hotel laws prioritise property rights, public safety and consumer transparency. Hotels must clearly disclose resort fees and can face heavy fines for misleading pricing or advertising. Lets take a look at how three of the largest states in the US differ in terms of hotel laws.

Hotels 52