This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
The impacts of Cyclone Alfred have been far reaching with the hospitality industry significantly affected by mass cancellations, according to the latest CoStar STR data. Brisbane is showing signs of resilience with potential recovery demand with occupancy across the start of this week down less than 10% in Brisbane Centre, he added.
Nicole Nguyen from CBRE pointed to a key challenge: “the battle of supply versus demand,” adding with 470,000 hotel rooms and peak national occupancy hovering at 66 per cent, the industry needs to unlock new off-season demand. Despite shortened booking windows, “overall occupancy on the books is right where it should be.” this summer.
By analyzing booking patterns, guest behavior, and local events, hotels can anticipate occupancy rates and adjust strategies accordingly. Inventory Management: Adjust inventory levels and maintenance cycles to meet expected occupancy, reducing wear and reactive fixes. The richer the data, the more accurate the future planning.
Lift occupancy on slow dates Mid-week lulls and shoulder seasons often hurt RevPAR. Keep rooms selling year-round When a conference cancels or a storm rolls in, you need a fast outlet for distressed inventory. Learn more How do hotel bidding sites work?
Pattern recognition: Machine learning algorithms can identify guest behavior trends (such as when and how guests are most likely to book or cancel) and recommend actions automatically—adjusting rates, triggering follow-up messages, or flagging leads for the sales team.
Pattern recognition: Machine learning algorithms can identify guest behavior trends (such as when and how guests are most likely to book or cancel) and recommend actions automatically—adjusting rates, triggering follow-up messages, or flagging leads for the sales team.
UN Tourism reported at the close of May of this year that over 300 million tourists travelled internationally in the first three months of 2025, three percent above the same period in 2019. Torres adds that relying too heavily on room revenue, particularly when occupancy is moderate, limits a hotel’s potential. “If
Accessibility, fire safety and clear guest pricing are all closely monitored, and hotels must display their lodging license publicly at the property. Examples include: Hotel refund laws While some states have mandatory refund rules for specific situations, your stated cancellation policy will generally take precedence.
For example, a PMS might classify early check-in fees, late check-outs, or cancellation charges as “room revenue.” Thats because vendors arent required to follow USALI guidelines, meaning the responsibility to align reporting often falls on your hotels finance team. This misalignment creates friction.
Ability to leverage occupancy information through the property management system (PMS) and can optionally be expanded to deliver additional services. 55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues.
Ability to leverage occupancy information through the property management system (PMS) and can optionally be expanded to deliver additional services. 55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues.
Um, so the attendee survey feedback from the prior conference goes out literally the day, uh, the conference closes. Um, our inception story was born out of Covid and was born out of, um, unfortunately having to cancel the conference in 2020. Um, one of the things that we value here at Hunter is the feedback that we get.
The Hotel cancellation policy allows guests to cancel reservations up to a specified time before check-in. After this period is crossed, hotels may apply a cancellation fee, a percentage of the booking amount, or the entire booking cost. Why Should Hotels Have Clear Cancellation Policies?
What drives more value to the business, ADR, average daily rate, or occupancy? Owners that are closely watching the P&L statement are especially keen to understand how they can drive the bottom line of their hospitality business. So what is it, Occupancy or Average Room Rate (ARR)? How can I make more profit with my hotel?’
That being said, this blog explores some best practices for avoiding overbooking in the hotel industry as well as how to accurately track occupancy rates and manage inventory across multiple channels. However, when guests don’t cancel as expected, it can lead to overbooking. The question yet remains: is it the right thing to do?
What drives more value to the business, ADR, average daily rate, or occupancy? Owners that are closely watching the P&L statement are especially keen to understand how they can drive the bottom line of their hospitality business. Occupancy or ADR? So what is it, Occupancy or Average Room Rate (ARR)?
Let’s examine some of them more closely. High occupancy rate during the shoulder season and low season The shoulder season is typically the period between the high and low seasons, and it can be difficult to attract guests during this time. Can you generate more profit with midterm bookings compared to short term rentals?
Some hoteliers love using this strategy to boost their revenue and protect their property from losing out due to last-minute cancellations. Many hotels do this deliberately to offset last-minute cancellations or no-shows and avoid losing revenue and occupancy. Cancellations are part of doing business.
Reservation cancellation fees These are charged when guests cancel their bookings, especially if done at the last minute. Extra person fees For rooms exceeding the standard occupancy, an extra person fee is charged to cover the additional costs of amenities and services.
The report also covers cancellations, no-shows, and temporary reservations for the day. Additionally, it includes reports on no-shows, occupancy, market analysis, company contributions, business analysis, MIS, and a manager flash report with budget details for comprehensive analysis.
Learn more Yield management vs revenue management The goal of yield management is not merely to increase room rates or occupancy; rather, it’s to maximise your hotel’s revenue by forecasting your room supply and demand across a variety of key factors. This strategy aims to ensure maximum occupancy.
By drawing in more visitors, raising occupancy rates and enhancing profitability, a thoughtful pricing strategy can help hotels maximize their revenue. Even if occupancy rates do not rise, this can help hotels raise their profit margins. A Rise in Profitability: Effective pricing strategies can also boost a hotel’s profitability.
Hotel statistics may include occupancy rates, revenue figures, guest statistics, cancellation rates, booking channel statistics and more. Hotel occupancy will increase 2.5% The average cancellation rate is 20%. Average US occupancy rate is just under 65%. Hotel market revenue is worth close to $22 billion.
One of the rising innovations taking off in hotel revenue management is the growing sophistication of overbooking controls, which provides hotels control over excess bookings and cancellations to fly as close as possible to 100 percent occupancy consistently.
Prioritising your investments correctly will ensure your budget spend is contributing towards increased revenue and occupancy rates. The minute you close your guest’s door after showing them their room, you can almost guarantee they will be jumping on the bed to test it out. Your occupancy rates? Your direct bookings?
This is exciting for your business because it presents an opportunity to push the limits of your occupancy and cash-in on increased revenue. Strategies to prepare for peak season in the hotel industry When peak season is just around the corner, it’s exciting – you’re looking forward to welcoming guests and having full occupancy.
Specifically, the night audit process evaluates and closes daily cash flow into and out of the hotel's account. The most convenient time to perform them is between the late evening and early morning—just after the business day closes. The night audit process aims to collate revenue against various revenue heads.
TORONTO — As 2023 draws to a close, regional HVS leaders across the globe have taken a look back at how the global hotel industry fared this year and opine on the outlook for 2024 in its latest report. While the U.S. In Canada, the year 2023 set new benchmarks for the hotel industry.
For example, in the morning you may have lower rates because your occupancy is low and demand is not strong. Dynamic pricing can be an important strategy for a hotel that’s looking to optimise occupancy and maximise profit. This will allow them to capitalise on opportunities to boost occupancy and/or maximise revenue.
price freeze, cancel for any reason) that have seen record success across Hopper verticals. Our current PMCs have got access to new users, increased occupancy and got high quality bookings (ADR – $268, AOV – $946, LOS 3.5 price freeze, cancel for any reason) that have seen record success across Hopper verticals.
And when you receive a new booking from an OTA, it will show up in your Channel Manager (and PMS /CRS), and that room’s availability will be closed automatically across all distribution channels. The same happens with a cancellation. In the case of one-way sync, reservations or cancellations will not be imported.
Key factors considered in market segmentation include length of stay , day-of-week stays, total revenue per room , total revenue per client, booking lead time, cancellation percentage, and no-show ratio. The graph considers cancellations and identifies peak or slow booking days.
We are entering the time of year when the likelihood of wildfires, lightning, heavy rain, tornadoes and tropical storms significantly increases, and so does hotel and resort occupancy. Keeping a close eye on outdoor amenities for any hidden dangers. Even so, hotels can go from sold out to empty in just a few days.
Offering Closed User Group (CUG) promo codes, building packages from your direct booking site or including unique value-adds are among the best ways to offer value to your guests who book direct without it affecting your OTA rate parity How does the hotel revenue management process work?
It would help you sell more rooms and boost your occupancy. Additionally, at low demand seasons, when your occupancy is low, you can charge less for your room to attract bookings. #2 This would give you an idea on how the occupancy might look on a given date. Ultimately, this leads to increased profitability.
This company, along with others like VRBO , keeps hoteliers on their toes as they continue to compete for occupancy in both top destinations and less-traveled locations. Increase mid-week occupancy by offering a deep discount or convincing deal. Remember to pay close attention to your reputation on and offline.
Take time to reexamine your cancellation policy, rates, and fees. By leveraging data and analytics, owners can optimize their pricing strategies to capture more bookings during peak periods and incentivize occupancy during off-peak times. Analyze occupancy rates, revenue trends, guest reviews, and market competition on a regular basis.
Your front desk staff can use a Hotel PMS to accept, cancel, and modify reservations based on your guests’ requirements. Hotel night audit evaluates and closes daily cash flow into and out of the hotel’s account and it ensures the rollover from one business day to the next day.
With continued demand for leisure travel and the reopening of China to tourism after several years, global hotel occupancy is on the upswing in 2023, with many markets surpassing pre-pandemic occupancy levels according to Amadeus Demand360 ® data.
Independent hoteliers and other small management groups should pay close attention to the competition and work to engage potential guests – or risk leaving money on the table. Considering offering an early check-in, and / or free cancellation to guests that book direct. What do the best hotel rewards programs have in common?
decrease in occupancy during December. Almost one in five hotel rooms booked online are cancelled prior to travel. James Liang, CEO of Chinese OTA Ctrip, finds the idea of an entry into the US market ‘ very interesting ‘ In 2022, one in every five hotel bookings ended up being cancelled, a 33% increase on 2019 figures.
This means that, in case of cancellation, no commission is due to Google. “What became clear as the COVID crisis unfolded,” Michael Trauttmansdorff, Google’s Group Product Manager for Travel Ads, stated, “was that cancellations especially were a major factor.
Working closely with the team was not just like a software provider and a client but as a team. Increased Bookings and Revenue: eZee’s reservation management system eliminated the chaos of overbookings and cancellations, leading to increased bookings and improved revenue.
Unlike the basic WhatsApp Business app, the API is designed for larger operations, offering features that cater specifically to the hospitality industry: Automated Responses: Quickly address common guest inquiries, such as check-in times, cancellation policies, or directions to the property.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content