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In the hospitality industry, AI is changing how businesses cater to their guests, enabling smarter and more personalized interactions. Understanding AIs Role in Hospitality AI tools have become a valuable resource in hospitality, helping businesses deliver more personalized experiences to their guests.
Mackintosh has previously scaled multiple SaaS companies. Hospitality Solutions also announced that it has appointed Teresa Mackintosh as chief executive officer.
Curator members can now access SevenRooms at preferred pricing, ensuring that each property can leverage the cutting-edge technology to capture valuable guest data, drive repeat business through advanced marketing tools, and optimize their operations.
Australias first and largest Pan Pacific hotel, Pan Pacific Perth, is reenergised to capture a growing leisure and corporate travel market with the completion of a large-scale renovation project and a new General Manager at the helm. That means that everything from A to Z will be under the microscope from the perspective of experience.
Today, the discipline is increasingly interwoven with other vital go-to-market motions — including sales and customer support — and is responsible for all business elements associated with marketing, including the tech stack.
Headquartered in Hangzhou, Zhejiang Province, SSAW Hotels and Resorts is recognised as a leader in the upscale business hotel and resort segment in China, and a pioneer in sophisticated boutique hotel and lifestyle hotel sector. Zhu also highlighted the importance of the Chinese hotel market and the potential business opportunities it offers.
These increases not only push up prices but could potentially worsen the customer experience, leaving independent businesses struggling to survive after years of rising interest rates and the cost of living crisis. When asked what support they need from the government, 79 per cent of hoteliers called for a reduction in VAT on hospitality.
Skift Take: The travel business has unparalleled access to customer data, and AI offers ample avenues to apply it and improve the traveler experience. Read the Complete Story On Skift
Executives from CBRE, Kalibri and more forecast how hotels will perform for the rest of year, while owners and operators provide their thoughts on how each chain scale will do. The 2025 Hotel Industry Outlook originally ran as a supplement to the July 2025 issue of Hotel Business.
Nurturing leads through your sales funnel is a daunting task for many business development teams, especially at the scale required to achieve lofty growth goals. But personalized prospecting is possible at scale with the right resources in place. At ZoomInfo, we’ve found that a rock-solid go-to-market playbook is key.
In an industry where follow-ups make or break bookings and where client experience isnt just a buzzword but the whole business model, the tools you use matter. The Problem with a One-Size-Fits-All Software If youve ever tried to make a general CRM work for a hospitality business, you know the drill. Manual workarounds.
With Covid, I ended up coming back to Australia, and I was exploring third-party management as a business proposition in Australia separately when I was introduced to these guys. And it’s not necessarily reasonable to expect someone to add that if they don’t feel like that’s their core business.
Hotels can now deliver individualized guest experiences at scale by tapping into rich data sets, including booking patterns, past stay preferences, loyalty behaviors, and even social media engagement.
The company’s scale, ambition, and commitment to excellence – from delivering outstanding guest experiences to its support for people, and its clear focus on performance – is genuinely impressive,” she said. I’ve been struck by the passion, calibre of leadership, and the depth of talent across the business.
1834 Hotels has been appointed to manage two well-known resorts on K’gari, on behalf of Kelsian Group and its SeaLink business. On August 1, 2025, 1834 Hotels will assume full operational management of Kingfisher Bay Resort and K’gari Beach Resort, taking its national portfolio to more than 4,000 keys open or under construction.
The full-scale renovation includes plans for redesigned guest rooms and function spaces, innovative dining experiences, and the development of a new grand ballroom to host 880 guests with a large dance floor. The Hills region is one of Sydneys most dynamic business and lifestyle hubs, Hanna said.
Built to help businesses keep pace with rapid advancements in AI, Agent Hub enables hoteliers and tech developers to build , discover , adopt and share AI-powered solutions that streamline operations, enhance guest experiences and boost profitability. Businesses can customise and deploy agents without vendor lock-in.
A unified customer profile allows hospitality businesses to understand who their guests really are, not just as a reservation number, but as a person with a history, preferences, and patterns. Delivering relevance at scale Personalization used to mean a handwritten note or a staff member remembering your name.
Fraser is confident Choice Hotels Asia-Pac’s suite of services will help drive scale and profitability for the business. Choice makes that happen on a global scale,” Chris added. “Chris and Olivia have already seen success with First Light Mooloolaba, and we’re pleased they’ve chosen to expand within the Choice network.”
Queenstowns Nugget Point Hotel is set to relaunch as Coronet Ridge Resort, a five-star luxury alpine retreat, following a NZ$30 million full-scale redevelopment. The 40-room property, managed by Capstone Hotel Management, is accepting stays from early Q4, 2025.
Urban Rest Melbourne CBD isn’t just about scale, it’s about setting a new benchmark for premium, digitally enabled corporate accommodation in one of the most dynamic cities in the world.” This project represents a massive milestone in our expansion strategy,” said Urban Rest Founder and CEO, David Whelan.
Full-scale construction has commenced on the development of Radisson Blu Mirage Resort Fiji, scheduled to open in 2026, with the project now funded by both the Fiji National Provident Fund (FNPF) and BSP Financial Group (Fiji) Pte Limited (BSP).
At Q1, the luxury chain scale reached a record high of 132 projects/17,124 rooms, while the upper-upscale chain scale also hit a record high with 281 projects/45,091 rooms. The upscale chain scale stands at 358 projects/55,297 rooms, while the upper-midscale chain scale closed the first quarter with 325 projects/47,738 rooms.
What is sustainable business travel? Sustainable business travel is a hotel’s way of meeting corporate guests’ needs while actively cutting carbon emissions, preserving local resources, and supporting the communities that host those travellers. Global business-travel spending was forecast to reach US $1.48
With all components natively integrated, B2 Hotels can eliminate fragmented systems, reduce vendor complexity, and focus on strategic business growth. Together, we’re setting a new standard for how hotels can deliver personalized, end-to-end experiences at scale.”
THSA Hotel Advisors’ independent, advisory-led model provides insights across hotel contract negotiation, due diligence, deal structuring, site validation, and long-term business planning. Their support allows us to double down on what we do best: delivering superior returns for owners and remarkable experiences for guests.”
Image credit: Luma Mirrors Scaling up for the hospitality market As the business developed, it rebranded to Gemm London and expanded its offerings to include comprehensive services such as surveying, manufacturing, and installation, supported by a skilled team of installers, glaziers, carpenters, and electricians.
. “Hummingbird Market delivers a level of clarity and context that simply hasn’t existed before, giving our customers the confidence to act faster and invest smarter,” said Cindy Estis Green, cofounder/CEO, Kalibri. Key features of Hummingbird Market include: Interactive heat map visualization across all U.S.
Self-check-in isnât just popularâit also drives business results. Optional Add-On: UAT Environment â For enterprise-scale testing and validation. Operators can deliver tailored offers, smarter upselling, and more personalized service at scale, improving both guest loyalty and revenue performance.
The overall satisfaction score among hotel guests who have their hotel’s mobile app downloaded on their mobile devices is 699 (on a 1,000-point scale), 68 points higher than those who do not use their hotel brand’s mobile app.
LE analysts report that the upper-midscale chain scale continues to have the largest project count in the U.S. The upscale chain scale follows with 1,407 projects/174,127 rooms. Together, these two chain scales comprise 60% of all projects in the total pipeline.
Sustainability through Efficiency In the session Sustainability: Saving through Efficiency , Green Key Global’s Anick Levesque reminded the audience that “sustainability is no longer a nice-to-have — it’s a business imperative.” Ben Cadwell of Fairmont Hotels emphasized adjusting the business model. “AI, Kevin Lisso of EnteSavings Inc.
With the right tool, you can build automated segments in minutes instead of hours: – Business travellers vs leisure guests – OTA bookers vs direct bookers – First-time guest vs loyal returners From there, you can create tailored automation workflows for each segment — without repeating manual work every time.
These tools use embedded machine learning algorithms to automate pricing, recognize booking pace anomalies and suggest inventory controls in real time—similar to large-scale systems but tailored to lightweight deployment and usability. This is a contributed piece to Hotel Business , authored by an industry professional.
Patryk Luszcz, UK regional director at Profitroom, said: “This partnership with ResDiary is part of our wider mission to team up with best-in-class providers who help our hotel partners unlock profit from every corner of their business.
Amari is our city and upper upscale resort 5-star hotel brand with MICE and business facilities in the key locations. OZO is our upper mid-scale, fun and colourful lifestyle brand with a strong 4-star-plus rating. But OZO can also cater for business travellers like our Pattaya property.
Manual processes in communication, especially at scale, introduce hidden costs: missed direct booking opportunities, staff overload, and fragmented service experiences. 24/7 Availability Without Overloading Reservation Teams Travelers don’t operate on business hours, but your reservation team might.
Implement a Solid Google Business Profile Strategy Travelers still discover hotels via Google Maps or Google Search, which makes your Google Business Profile critical to visibility. Below are four essential solutions that help hotels grow direct bookings and scale operations—while staying in the driver’s seat.
Chain scales drive pipeline growth LE analysts report that the upper midscale chain scale stands at 2,282 projects/219,875 rooms at Q2 and has the highest project count of all chain scales in the total U.S. The second largest is the upscale chain scale, which has 1,427 projects/177,756 rooms. growth in U.S.
Q1 global rooms revenue on a comparable basis saw business +3%, leisure +2% and groups +5% ADR +2.2% Q1 global rooms revenue on a comparable basis saw business +3%, leisure +2% and groups +5% ADR +2.2% IHG saw a 3.3% growth in global RevPAR for the first quarter of 2025, with 3.5% growth in the Americas. and occupancy +0.6% YOY, +1.5%
This fragmented setup, combined with the use of different connectivity tools, made decision-making difficult and limited their ability to scale efficiently. SiteMinder is part of our business. The group’s boutique hotels operated as independent brands, each in different areas with different investors.
Achieving this at scale requires the right technology. These moments transform a stay into an experienceand drive repeat business. The rise of the experiential traveller makes this more urgent than ever. A robust hospitality platform is the cornerstone.
Social Connect: Enables AI-powered guest engagement across popular social platforms including Facebook, Instagram, Messenger, and WhatsApp Business. helps them scale service, increase conversions, and operate more efficiently – without compromising the guest experience. SynXis Concierge.AI
More than just chatbots, these intelligent systems transform guest engagement, such as answering routine questions, capturing leads outside business hours, and centralizing communication across channels. Travelers don’t follow business hours. Travelers often reach out during non-business hours or in different languages.
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