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This partnership enables hotels to deliver a faster, more efficient service while freeing up staff to focus on high-value, guest-centric interactions that enhance service quality and guest satisfaction. Together, we can help hotels deliver smarter service and better engagement at every touchpoint."
Among 2,000 American travelers surveyed, 70% say theyâd prefer to use a hotel app or self-service kiosk over a traditional front desk. Analysis: What This Means for Hotel IT Roadmaps This data validates a growing imperative: self-service is not a luxury featureâitâs the new baseline. A Demo of VAIA can be viewed here.
. “In 2024, we also successfully relaunched four brands, substantially expanded our partnerships business, significantly increased our international footprint, achieved record organic rewards program growth and unlocked new value through additional ancillaryrevenue opportunities. Increased domestic RevPAR by 4.5% Repurchased 3.1
âs scale, such as accelerating the Companyâs digital and technology transformation through initiatives like the establishment of Byte by Yum!, âTogether, weâre bringing ancillaryrevenue into the digital core of hotel operations â where it belongs.
âRoomKey has been part of our journey from the ground up,â said Jeannette Clarke , Regional Operations Manager for Tech Support, HR, Loyalty Programs, and Reservations Services at Lakeview Hotels & Resorts. âBack in 2005, we were looking for a front desk and call center solution that was simple, affordable, and fast to train on.
Through a partnership with ZINIO , one of the worldâs largest digital reading services platforms, HCN is expanding its no-cost services to hotels and resorts. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.
at our customersâ fingertips through the Community Portal to enable effortless self-service. This solution boosts operational efficiency while delivering fast, personalized service over the phone. This solution boosts operational efficiency while delivering fast, personalized service over the phone. SynXis Concierge.AI
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. A Demo of VAIA can be viewed here.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. A Demo of VAIA can be viewed here.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels.
Itâs a platform for entertainment and for delivering integrated services that reduce operating costs, simplify installations, and increase staff effectiveness. Once approved by LG, these services operate independently but harmoniously, unlocking new opportunities for cost savings, guest engagement, and streamlined operations.
UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale. LAN service providers are enabled to provide more customized solutions to their hospitality clients.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. âTogether, weâre bringing ancillaryrevenue into the digital core of hotel operations â where it belongs.
Todd Johnstone, Allbridgeâs CEO said, âSkyway with Allbridge Intelligence is the only platform that provides the foundation for the seamless connected technology required to deliver the highest standard of digital service. LAN service providers are enabled to provide more customized solutions to their hospitality clients.
Whether in the guestroom, residence, spa, fitness center, restaurant, pool or on demand, adding wellness features can augment nightly rates or ancillaryrevenues for hotels as well as unit price per square foot for apartments or houses. It’s a societal shift with profound implications on hotel and multifamily development.
By surfacing in-stay feedback in real time within the PMS, hotel staff can take immediate action on service issues, enhancing operational efficiency and delivering a more seamless, personalized guest experience across both branded and independent hotels. To meet with Sojern during the event, book a meeting.
Unveiled at HITEC 2025 (June 16â19, Booth #3805), Pro:Centric+ enables easy and seamless integration of third-party services and dramatically simplifies installation and management â requiring far less technical expertise. âWith Pro:Centric+ the TV becomes more than a piece of glass.
Dingee has driven significant revenue growth across the hospitality industry, serving as both the former Vice President of Sales Operations at WorldVue and Vice President of Sales at Gigpro. He joins Enseo with a record of scaling high-performing sales organizations. RoomKey checked every box, and it still does today.
Powered by automation, advanced algorithms, artificial intelligence (AI) and both hotel booking and third-party data, the new platform brings together every part of hotel revenue and operations—pricing, forecasting, reporting, group optimization, loyalty and profit insight—under one roof. Agilysys launches Agilysys Book with S.P.E.N.D.
When strategically implemented, entertainment becomes more than just a guest delight tool — it’s a driver of brand loyalty , ancillaryrevenue, and five-star reviews. In-Room Entertainment Technologies Smart TVs with Streaming Services Gone are the days of limited channel selections.
Together with the staffing crisis that the industry is grappling with, one theme has dominated discussions over the last few months – what are hotels doing to service the post-Covid traveller? Consumers expect their behaviours and preferences to be recognised and serviced at every stage of the guest journey.
A recent Knight Frank report supports this idea, revealing that ancillaryrevenues have increased in 2022 with the contribution to total revenue rising by 1.5 Expect loyalty programs to be reimagined in line with this trend, and for brand activation companies such as Way to quickly scale. percentage points. CRM spotlight.
Focus on scaling this through the help of your staff, letting them become that one person guests can go to for anything, just like a concierge. Empower and train staff to offer that extra level of service. Click here to see which Hotel Management & Consulting Services we provide to turn your hotel´s performance around.
provider of hotel franchise services in the chainscales that serve middle-income guests—economy and midscale—with more than 55% market share in each, resulting in significant uncertainty as to whether the FTC or courts would ever clear the transaction. Choice’s offer would create the largest U.S.
Customers are buying both the physical product (the building, the design, the beds) as well as the service experience of hospitality. Hospitality is both an experience of a physical product and a service experience. Both use AI to provide their services, and both serve as examples of what the future of AI in hospitality will look like.
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