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According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!
In this blog, well explore how hoteliers in India, especially in nearby cities like Varanasi, Gorakhpur, Chitrakoot, Lucknow, and Ayodhya, can prepare to accommodate the surge in travelers and capitalize on this once-in-a-lifetime event. For 2025, the scale is even grander.
This blog will tell you all you need to know about hotel POS software, including how the right system can help you optimise operations and scale your business. It centralises transactions across all aspects of your hotel business, from the front desk to any restaurants, bars, spas and other services you might offer.
From checking in online to ordering room service off a mobile app or messaging housekeeping to request extra towels. detect if a digital key is not working) AI will support hotels in delivering hyper-personalized services at scale , to enhance the guest experience and streamline operations.
More than just a marketplace, Agent Hub fosters industry-wide collaboration, bringing hoteliers, developers and service providers together to accelerate AI adoption and innovation. From marketing automation and sales insights to AI-powered guest services, the agents function as on-demand staff, handling tasks with speed and precision.
Pioneering a new wave of design-driven hospitality, offering unpretentious service, and infusing a playful yet sophisticated vibe, the resort quickly became a leader in the regions luxury scene. Guests can enjoy a selection of bold, flavour-driven dishes paired with signature cocktails, all set against the backdrop of stunning sunset views.
Outsourcing valet services frees hotels from operational stress, enhances guest experience, reduces claims, and unlocks commercial opportunities, supporting premium pricing and increased occupancy through seamless, professional, and a trusted service delivery by experts. Q: Tell us about the services you offer hotels.
It combines the excitement and passion of sports with the personalized, service-driven approach of hospitality, offering packages that include event tickets, exclusive access, themed amenities and more. These efforts help turn a simple overnight stay into a memorable and engaging experience.
With a growing footprint across West Bengal, The Citi Residenci Hotels has emerged as a leading name in regional hospitality, offering modern comforts, efficient service and local charm across its properties. Catering to both business and leisure travellers, the group offers a blend of modern amenities and personalised services.
The platform should accommodate additional properties, larger data volumes, and evolving needs, ensuring it remains a valuable asset as your operations become more complex. CDPs make personalisation at scale not only feasible but highly efficient. Also, evaluate whether the pricing model aligns with your growth.
âRoomKey has been part of our journey from the ground up,â said Jeannette Clarke , Regional Operations Manager for Tech Support, HR, Loyalty Programs, and Reservations Services at Lakeview Hotels & Resorts. âBack in 2005, we were looking for a front desk and call center solution that was simple, affordable, and fast to train on.
Sabre uses the global distribution system (GDS) a key hotel distribution channel to connect travel agents with travel service providers such as airlines, hotels, or car rental companies. Sabre allows GDS users real-time access to travel inventory, so they can efficiently search, compare and book travel services for their clients.
Advice: Booking directly can lead to better upgrades, room selection, and smoother customer service for cancellations or problems. Their service is usually free (commission-paid), and they may secure upgrades or perks. Book directly with the hotel: Often, third-party sites (Expedia, Booking.com, etc.)
âs scale, such as accelerating the Companyâs digital and technology transformation through initiatives like the establishment of Byte by Yum!, The rebrand is being revealed at HITEC 2025 in Indianapolis at Booth 1400, where the company is debuting its new name and visual identity. We took this on board.
Whether you’re an independent hotel owner looking to scale or a medium-sized chain operator exploring franchising, this guide will help you understand the key benefits, costs, and opportunities in hotel franchising. It’s ideal for owners looking to attract a steady stream of guests without the need for extensive amenities or services.
We grew rates in our upscale select-service and upscale extended-stay business by 3x the pace of inflation. This is all just select-service and upscale extended-stay—whatever wind we’re in.” Shah laid out his vision for branded long-term accommodations—a term he prefers over what he called the outdated “midscale extended-stay.”
The Corten facade is a nod to the industrial character of Fitzroy, with a scale and character that sits well in its context – whilst its bold colouring has made it an icon in the skyline. For the F&B offerings the designers thoughtfully added features to ensure that the venues work well for both day and night service.
Through a partnership with ZINIO , one of the worldâs largest digital reading services platforms, HCN is expanding its no-cost services to hotels and resorts. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.
These systems enable hotels to deliver personalized experiences at scale, ensuring every guest feels seen and valued without requiring additional work from employees. In 2025, the hospitality industry is shifting toward health, flexibility, and smarter service. How Can Hotels Enhance Guest Experience with Innovative Marketing?
Motorised height adjustment To accommodate all possibilities and room types â including sloping environments or areas with rising seating, such as cinema rooms or conference centres â the Philips 135HDL6015IA features a motorised trolley enabling smooth and safe electric lifting, also supporting its portability. We took this on board.
Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services. This method lets you see who's staying where all quick and easy.
FreedomPays solution ensuring payment acceptance is consistently available and operational, a critical factor for success in the fast-paced quick service restaurant (QSR) industry. Their platform facilitates seamless guest interactions, from room service orders to spa bookings, enhancing the overall guest experience.
Alexi Khajavi : So Questex is a medium sized information services company. One is that new exciting concepts like glamping and not necessarily service departs, but like this version of hostels and luxury apartments, branded Rezy, new concepts around popups or that are, you know, for concerts or these Coachellas and things like that.
The properties are known for their French chateau-inspired architecture, full-service spas, fine dining and curated retail. “We The upcoming Beacon location represents what company executives describe as a milestone both in scale and historical significance. Dal Pos, general counsel, The Mirbeau Companies.
Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. Asksuites AI Reservation Agent: Real Impact at Scale With over 5,000 hotels worldwide, Asksuites AI Reservation Agent is helping hotels open more conversations and close more reservations. billion by 2026.
It is under his technical leadership that SiteMinder pioneered a Software-as-a-Service-based distribution platform for hotels in 2006. As their Chief Technology and Data Officer, Tom was responsible for providing the technology and data platforms underpinning REAs products, services and operations.
Offering 168 refined accommodations, timeless design, world-class dining, and a first-of-its-kind rooftop with swimming pool, bar, and restaurant. A large-scale sculptural installation composed entirely of locally significant texts anchors one lobby wall, while a collage of historic photographs on another evokes a strong sense of place.
Important payment method considerations for accommodation providers include: 72% of global hotel payments are made using credit or debit cards at POS terminals. Perhaps most importantly, selecting a system that can scale alongside your hotel ensures you won’t outgrow your technology investment as your business expands.
Today, the award-winning service has expanded to include WhatsApp Integration. Together, Maestro and Silverware empower independent hoteliers to deliver a level of service and sophistication that rivals branded hospitality operators, particularly at critical guest touchpoints in the buying journey.
The HCMI standard for per night emissions includes electricity, gas, refrigerant gases and laundry services, and is used by more than 30,000 hospitality operators including Hyatt, Marriott International and Scandic. Our work with Furthr suggests the true scale of the hotel sectors environmental impact has been vastly underestimated.
âs scale, such as accelerating the Companyâs digital and technology transformation through initiatives like the establishment of Byte by Yum!, UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale. We took this on board.
Hotelier, have you ever considered how much revenue you might be losing from inefficient customer service to travelers interested in your hotel? Manually following up with each request consumed considerable time, preventing the team from also focusing on guest service. What is AskFlow?
This collaboration delivers a deeper integration between Cloudbeds Property Management System (PMS) and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless and efficient solution for managing distribution, reservations, and property operations.
as its Chief Development Officer and President of Method Development, contributing decades of experience orchestrating large-scale urban development projects. Most recently, Nozar was the Managing Partner of East+Main where he provided strategic real estate advisory services to institutions, developers, and landowners nationwide.
This marks a significant step in strengthening our leadership structure as we scale operations across our current operational regions, and prepare for our entry into new and growing cities. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
In your line of work, this could mean collaborating with businesses that complement your services and sharing data for mutual gain, such as partnering with airlines to target travelers seeking luxury accommodations. For instance, a hotel might partner with a travel agency, tour operator, or local attraction.
Ability to leverage occupancy information through the property management system (PMS) and can optionally be expanded to deliver additional services. Staff can also manage bookings directly via the UrVenue Experience Center to deliver more personalized service. âQuore is so intuitive, the training is almost unnecessary.
AI-Driven Content Creation: Automatically generate compelling, on-brand content for emails, speaker bios, and event pages to streamline and scale event marketing efforts. Personalization at Scale: Deliver personalized session and networking suggestions to attendees, enhancing engagement and overall satisfaction.
Uh, we’re seeing a lot of brands really dive into experimental lodging accommodations, like the glamping, obviously we’ve seen leaning heavily into soft brands this past decade. But that energy, that passion that you bring, Gabriel, that you were talking about, it is, it’s, it’s contagious.
He joins Enseo with a record of scaling high-performing sales organizations. By moving it online and inviting guest participation, Great Wolf Lodge is setting a new standard for frontline recognition.â As a result of the rollout, Pack Members feel appreciated, and Great Wolf Lodge guests experience exceptional service.
Staff can also manage bookings directly via the UrVenue Experience Center to deliver more personalized service. Ability to leverage occupancy information through the property management system (PMS) and can optionally be expanded to deliver additional services. âQuore is so intuitive, the training is almost unnecessary.
This partnership highlights the expanding global reach of New Zealands technology-driven service industry, reinforcing its capability to support large-scale hospitality businesses worldwide. The MoU was signed at the iconic Taj Mahal Hotel, Mumbai, in the presence of New Zealand Prime Minister Christopher Luxon.
Harris, a contemporary artist known for her large-scale, high-contrast oil paintings of midcentury figures and landscapes. Accommodating up to eight guests, the vessel features a custom teak deck, a sun pad and a swim platform with a retractable swim ladder. Guestrooms showcase works by T.S.
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