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Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
How Will Digital Marketing Evolve in the Hospitality Industry? Digital marketing in the hospitality business is becoming more guest-focused than ever. Hyper-Personalization Powered by AI Did you know that the AI market in hospitality and tourism is projected to grow from $15.69 billion in 2024 to $20.47
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. But automation in hospitality isn’t just about speed. What Is Automated Customer Service in Hospitality? Let’s check it out!
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
Be it luxurious accommodations, exclusive dining, or wellness experiences, Songkran visitors crave it all. ” Offer irresistible packages that blend accommodation with local experiencesthink water fights, Thai New Year rituals, and cultural excursions. During Songkran, travelers dont just stay longer; they spend more.
A CDP is the tool that makes all this dynamic possible and eliminates headaches for hospitality teams. For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
After years of recovery, the industry is not just reboundingit is entering a new phase of expansion, marked by evolving traveller expectations and a stronger dedication to personalisation and experience-driven hospitality. Leveraging Revenue Beyond the Room The shift from RevPAR to RevPAG is more than just a trendit is a necessity.
Restaurants typically do this by providing a kiddies’ menu and colouring-in kits to keep children entertained and fed while parents enjoy a meal, but this principle can be extended to most aspects of hospitality. For example, I recently visited a spa hotel with my children.
Today, creating Instagram-worthy settings isn’t just nice to look at—it’s necessary for your hospitality business. Flexible spaces allow your property to accommodate a wide range of events and activities, appealing to diverse guest preferences and unlocking multiple revenue streams. Versatility is both practical and profitable.
– CTA: [Book Your Midsummer Getaway] Why we love this: It leverages the nature-rich traditions of Midsummer while offering experiences perfect for upselling. – CTA: [Reserve Your Table + Stay] Why we love this: Combines F&B and accommodation in one appealing offer. Here are more reasons why.
Motorised height adjustment To accommodate all possibilities and room types â including sloping environments or areas with rising seating, such as cinema rooms or conference centres â the Philips 135HDL6015IA features a motorised trolley enabling smooth and safe electric lifting, also supporting its portability. We took this on board.
The future of AI in hospitality is no longer a distant realityit’s starting now, transforming how hotels communicate with travelers, drive direct bookings, and streamline key functions in daily operations. According to Global Market Insights, the AI market in the hospitality sector is projected to exceed $1.2 billion by 2026.
Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services. - Expand internationally by accommodating various languages and currencies —this allows your hotel's hospitality to extend further.
AI is transforming the hospitality industry by boosting efficiencies and guest personalization however, there continues to be a steep learning curve and general misunderstanding of how and why recommendations are made. These models often lack the context and transparency revenue managers need to understand pricing decisions.
– CTA: [Book Your Midsummer Getaway] Why we love this: It leverages the nature-rich traditions of Midsummer while offering experiences perfect for upselling. – CTA: [Reserve Your Table + Stay] Why we love this: Combines F&B and accommodation in one appealing offer. Here are more reasons why.
What is the role of GDS in hospitality? Well, first and foremost, travel agents generally need to book accommodation alongside flights, so hotels are wise to have a presence wherever flights are being booked. The GDS was originally created as a way for airlines to simplify and speed up their booking processes.
Join us for an exclusive press conference on June 17 at 9:00 AM at Booth #3400 to witness the official launch of Compass and discover how itâs redefining the future of connected hospitality. âWith the launch of WorldVue Compass, weâre taking a bold step forward in shaping the future of connected hospitality.
The rebrand reflects the companyâs evolution over the last 22 years and its expanded focus across multiple industries, including hospitality, multifamily, senior living, student housing, healthcare and more. Vingcardâs solution portfolio now features several distinct categories that are each tailored to specific hotel operational needs.
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Guest Experience Airbnb expands its reachâwill hotels keep up? While some hotel executives appear unfazed, seeing operational challenges in Airbnbâs model, others warn the hospitality industry risks missing out on loyalty-building and ancillary revenue opportunities.
More upsell opportunities : Digital check-in forms can include early check-in, room upgrades, or other add-ons, giving you extra revenue before the guest even arrives. With the right tools, your staff can accommodate both preferencesstreamlining operations without losing the human touch. Why it matters for hotels 1.
Let’s be honest, the hospitality industry has come a long way in recent years, but there’s still room for improvement when it comes to accessibility. We’ve all heard stories of travelers struggling to find suitable accommodations that cater to their unique needs. While the ADA sets the bar in the U.S.,
Intelligent upselling A hotels mobile ordering costs can be far outweighed by the extra revenue that such a system can generate. The best systems can upsell automatically, by suggesting relevant extras like drinks, desserts or meal upgrades during the order process. Weve loved being able to reduce manual processes.
Overview Mews POS Tap into the power of a fully integrated, complete,purpose-built point-of-sale for hotel restaurants Capabilities ePOS Online Ordering Inventory Management POS Data and Reporting Overview Mews Marketplace 1000+ hospitality integrations, no connection fee,endless opportunities to optimize. hs-email_input[type=email]]:!max-w-[calc(100%_-_140px)]
Cvent IQ combines powerful AI capabilities with deep industry expertise, proprietary insights and analytics, a smart platform, and intelligent infrastructure to help marketers, event planners, and hospitality professionals move faster and smarter, collaborate better, and deliver more engaging, high-return experiences.
As an industry analyst who spends a great deal of time evaluating hospitality technology, I can confidently say that hotels ignoring these signals are at risk of falling behind. Hospitality may be a human business, but todays guests increasingly prefer to communicate digitally via a hotel text messaging system.
👉 Read Also - Hotel Upsell Deals: Win Guests & Boost Revenue Travel Trends Adaptation Travel trends change with time. If they read good reviews, informative blog posts, or even fun posts on social media, guests feel confident that they are choosing a reliable accommodation service.
Join us for an exclusive press conference on June 17 at 9:00 AM at Booth #3400 to witness the official launch of Compass and discover how itâs redefining the future of connected hospitality. âWith the launch of WorldVue Compass, weâre taking a bold step forward in shaping the future of connected hospitality.
Join us for an exclusive press conference on June 17 at 9:00 AM at Booth #3400 to witness the official launch of Compass and discover how itâs redefining the future of connected hospitality. âWith the launch of WorldVue Compass, weâre taking a bold step forward in shaping the future of connected hospitality.
Later this year, brands will also gain AI-powered tools like chatbots for data insights for loyalty, ordering, and developer support, personalized upselling and offers, plus new app-less loyalty and payment features, including wallet passes, QR codes, and auto-reloading gift cards.
Later this year, brands will also gain AI-powered tools like chatbots for data insights for loyalty, ordering, and developer support, personalized upselling and offers, plus new app-less loyalty and payment features, including wallet passes, QR codes, and auto-reloading gift cards.
Later this year, brands will also gain AI-powered tools like chatbots for data insights for loyalty, ordering, and developer support, personalized upselling and offers, plus new app-less loyalty and payment features, including wallet passes, QR codes, and auto-reloading gift cards.
Let's be honest and take a real close look at how the Indian hospitality industry is evolving at breakneck speed. This comprehensive guide is your roadmap to success in India's thriving hospitality sector. " Remember that technology should enhance, not replace, the human element of hospitality.
An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling? Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue.
Modern travellers are redefining what hospitality looks like in 2023 and beyond. Kids and multi-generational travel hold a strong place in the future of hospitality. Align your accommodation to meet the needs of everyone in the family – accessibility for seniors, creche or bunk beds for kids, etc. Hello “culture shock”.
80 DAYS Stand 1318 80 DAYS is an award-winning, full service creative and digital marketing agency that specialises in hospitality, working with some of the world’s most respected hotel and travel brands. Little Hotelier Stand 2270 Little Hotelier is an all-in-one booking system designed specifically for small accommodations.
With rising costs, evolving guest behaviours and the varying types of accommodation businesses that have emerged, revenue management now means different things to different properties. I define revenue management as a way for accommodation properties to earn more,” says De Ponga.
Mews , the industry-leading hospitality cloud, today released the Mews Data Dive , a real-time measure of hospitality’s performance in 2023. of guests added an upgrade to their reservation while checking in, with an average upsell value of $48. About Mews Mews is the leading platform for the new era of hospitality.
Hospitality marketers are particularly well-positioned to take advantage of emergent technology. If you’re new to AI, start with simple, profit-boosting automation strategies like: Targeted Emails : Personalization is king in the hospitality marketing game. VR headsets can also help desk agents upsell rooms when guests do arrive.
Hospitality is a competitive industry and maximising revenue isn’t solely the responsibility of a select few , but rather, it’s a collective effort that involves every member of the team, from frontline staff to back-office personnel.
For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. It has also improved overall customer service and increased upselling opportunities.
In today’s fast-paced hospitality landscape, staying ahead of the curve is paramount for maximizing revenue potential. Hotels can increase revenue per guest by adjusting prices according to demand, seasonality, and consumer preferences , achieved through upselling and cross-selling additional services and products.
SHR’s 2,000 hotel customers will join Guestline’s 3,000 properties, with all clients of the enlarged Access Hospitality division benefitting from improved ability to boost efficiency and profitability, with a complete digital guest journey. The company already has a strong presence in Europe and APAC.
The hospitality industry is at such a stage where technology is no more an associate, it’s the leading aspect. Read on as we explore WhatsApp for Business and its impact on the hospitality industry. Impact of WhatsApp on the Hospitality Industry. Better upselling. Impact of WhatsApp on the Hospitality Industry.
Here are 8 smart pricing strategies for hotels to boost revenue and drive more bookings during the holiday season The holiday season marks a period of increased travel, festive cheer, and heightened demand in the hospitality industry.
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