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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. But automation in hospitality isn’t just about speed. What Is Automated Customer Service in Hospitality? Let’s check it out!

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Booking.Yeehaw! Riding the Booking.com Ranking Reshuffle Rodeo

Hotel Speak

The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry understandably had questions. Do stricter cancellation policies impact revenue? It depends.

KPI 58
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Contactless guest experience: How integrated technology makes it possible

Cloudbeds

Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,

Upsell 98
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Booking smart in the age of hype

Hospitality Today

Hospitality.today™ Topics Subscribe Topics › Hospitality › Direct Bookings Booking smart in the age of hype How to avoid overrated hotels, fake reviews, and influencer traps when Planning your stay Jul 4, 2025 Booking a hotel was once straightforward—read a few reviews, find a deal, and youre set. weve got you covered.

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How SiteMinder and Blueground unlock extended-stay revenue for hotels

SiteMinder

Extended stays are transforming the way that travellers and travel companies view the hospitality landscape. With remote work here to stay for many, corporate relocations surging, and travellers seeking more flexible accommodation arrangements, demand for stays lasting 30+ days is growing.

Revenue 52
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Booking.yeehaw! riding the Booking.com ranking reshuffle rodeo

eHotelier

riding the Booking.com ranking reshuffle rodeo Images by GuestRevu The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry understandably had questions.

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Research: Affordability, flexibility, local experiences key leisure travel drivers

Hotel Business

Nearly a third (28%) of respondents said they were actively seeking more affordable accommodations., while 72% cited generous cancellation policies as critical to reducing booking uncertainty. Earlier this month, the U.S Utilize personalization for higher conversions.

Travel 64