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According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. But automation in hospitality isn’t just about speed. What Is Automated Customer Service in Hospitality? Let’s check it out!
The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry understandably had questions. Do stricter cancellation policies impact revenue? It depends.
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Direct Bookings Booking smart in the age of hype How to avoid overrated hotels, fake reviews, and influencer traps when Planning your stay Jul 4, 2025 Booking a hotel was once straightforwardâread a few reviews, find a deal, and youre set. weve got you covered.
Extended stays are transforming the way that travellers and travel companies view the hospitality landscape. With remote work here to stay for many, corporate relocations surging, and travellers seeking more flexible accommodation arrangements, demand for stays lasting 30+ days is growing.
riding the Booking.com ranking reshuffle rodeo Images by GuestRevu The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry understandably had questions.
Nearly a third (28%) of respondents said they were actively seeking more affordable accommodations., while 72% cited generous cancellation policies as critical to reducing booking uncertainty. Earlier this month, the U.S Utilize personalization for higher conversions.
The future of AI in hospitality is no longer a distant realityit’s starting now, transforming how hotels communicate with travelers, drive direct bookings, and streamline key functions in daily operations. According to Global Market Insights, the AI market in the hospitality sector is projected to exceed $1.2 billion by 2026.
Join us for an exclusive press conference on June 17 at 9:00 AM at Booth #3400 to witness the official launch of Compass and discover how itâs redefining the future of connected hospitality. âWith the launch of WorldVue Compass, weâre taking a bold step forward in shaping the future of connected hospitality.
While luxury travel remains relatively stable, budget and mid-range accommodations are feeling the pinch â a sign that inflation fears and political uncertainty may be tempering consumer confidence. Economists warn this shift could be an early indicator of a broader economic cooling. weve got you covered.
Early adopters include luxury resorts, casinos, and lifestyle hospitality groups. âIn todayâs environment, visibility, accountability, and adaptability arenât optional, theyâre essential,â said Steven Steelfox, LBA Hospitality Director of Engineering & Asset Protection. âItâs a real game-changer.
Cvent IQ combines powerful AI capabilities with deep industry expertise, proprietary insights and analytics, a smart platform, and intelligent infrastructure to help marketers, event planners, and hospitality professionals move faster and smarter, collaborate better, and deliver more engaging, high-return experiences.
Join us for an exclusive press conference on June 17 at 9:00 AM at Booth #3400 to witness the official launch of Compass and discover how itâs redefining the future of connected hospitality. âWith the launch of WorldVue Compass, weâre taking a bold step forward in shaping the future of connected hospitality.
Join us for an exclusive press conference on June 17 at 9:00 AM at Booth #3400 to witness the official launch of Compass and discover how itâs redefining the future of connected hospitality. âWith the launch of WorldVue Compass, weâre taking a bold step forward in shaping the future of connected hospitality.
AI handles booking changes and cancellations quickly, making the process smooth. Prefabricated and Temporary Hotels Some hotels are using modular construction for faster and flexible accommodation options. As digital solutions shape hospitality, Hotelogix helps hotels run smoothly and lets staff focus on guest satisfaction.
Early adopters include luxury resorts, casinos, and lifestyle hospitality groups. âIn todayâs environment, visibility, accountability, and adaptability arenât optional, theyâre essential,â said Steven Steelfox, LBA Hospitality Director of Engineering & Asset Protection. For more information, visit [link].
The Hotel cancellation policy allows guests to cancel reservations up to a specified time before check-in. After this period is crossed, hotels may apply a cancellation fee, a percentage of the booking amount, or the entire booking cost. Why Should Hotels Have Clear Cancellation Policies?
The world of travel and hospitality has always been at the mercy of change. Meanwhile, AI-powered bots are helping travelers navigate complex processes like flight cancellations and refunds with ease. Technology and Personalization Technology is taking center stage in hospitality, creating a more personalized experience for travelers.
By Randy Peyton Health & wellness have become increasingly important in recent years, shaping our personal lives and how we travel and experience hospitality. The question is: What is wellness, and why is it trending in hospitality? One notable upgrade is the use of linear drains.
This isn’t sci-fi; it’s the future of hospitality. Safety remains paramount, and highlighting your hygiene protocols and flexible cancellation policies builds trust. And competition intensifies – vacation rentals and alternative accommodations nibble at your market share.
Modern travellers are redefining what hospitality looks like in 2023 and beyond. Kids and multi-generational travel hold a strong place in the future of hospitality. Align your accommodation to meet the needs of everyone in the family – accessibility for seniors, creche or bunk beds for kids, etc. Hello “culture shock”.
In the grand theater of economic sectors, the hospitality industry has consistently played a lead role. Over the past years, we’ve seen dramatic shifts in the way the hospitality industry operates. Artificial Intelligence (AI) Artificial Intelligence is no longer a novelty but a necessity in the hospitality sector.
HotelRunner, a leading hospitality technology provider, has announced a strategic partnership with trivago, the renowned metasearch platform. This partnership resonates not only with accommodation properties but also sends ripples across the tech sphere. HotelRunner has thousands of accommodation and travel agency partners globally.
In the last few years, many in-person meetings, events and conventions worldwide were canceled or postponed. Increased in-person demand certainly impacts the hospitality industry, especially in cities with the largest, most visited convention centers in the U.S. It also has 24 renovation and brand conversion projects.
In the hospitality industry, overbookings can occur for many different reasons. An overbooking strategy is when a property purposefully books its inventory beyond capacity in anticipation that a certain amount of guests will cancel or not show up. The thought behind this tactic is that some cancellations – or “wash” – will happen.
The hospitality and travel industry is experiencing a spending surge, with online travel agencies (OTAs) like Expedia Group, Booking Holdings, Airbnb, and Trip.com Group collectively spending a record $4.08 Airbnb, the accommodation rental platform, also increased its marketing spend by 14.2% to $514 million in Q1.
Here are 8 smart pricing strategies for hotels to boost revenue and drive more bookings during the holiday season The holiday season marks a period of increased travel, festive cheer, and heightened demand in the hospitality industry.
Saudi Arabia's decision to eliminate hotel licensing fees demonstrates its commitment to boosting tourism and reducing operational costs for hospitality providers. By waiving hotel licensing fees, Saudi Arabia is making a strategic move to attract more investors to the hospitality sector.
When it comes to the future of online travel agencies (OTAs) and their role in the hospitality industry, there are a few key trends and factors to consider. As technology continues to advance, the future of online travel agencies looks promising, with several key trends reshaping their role in the hospitality industry.
Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled. Why Do Hotel Overbookings Happen?
Tisch Center of Hospitality. Designed to listen to the key challenges of neurodivergent individuals, the survey is the first step in generating awareness for this growing demographic and how the hospitality industry can better serve them, according to Hyatt. to make the travel experience easier.
The battle for direct bookings has entered a new phase as online travel agents (OTAs) ramp up efforts to establish ownership of hotel guests and their booking journeys, a new report from hospitality technology specialist SHR Group reveals. Rod Jimenez, CEO of SHR Group, said: “This is a turning point for the hospitality industry.
Payments in the hospitality industry are notoriously slow to adapt to market trends, in part due to the nuances and complexities unique to the space. Hotels accommodate various payment methods , including credit cards, debit cards, cash, digital wallets, and more, something Marcus says “is a flexibility not as common in other industries.”
Airbnb host fees come in two forms: Host-only fee: This fee structure is mandatory for what Airbnb calls ‘traditional hospitality listings’, such as hotels, hostels, serviced apartments, etc, and for any other owners that publish and manage listings through a PMS like SiteMinder. Table of contents How much does Airbnb charge hosts?
With the rise of online travel sales and the influence of e-commerce and review sites, accommodation providers must adapt to the evolving distribution landscape. These giants of the hospitality & travel sector inject a level of marketing spend (running into millions may we add!) that individual operators can only dream of.
For example, when a major airline experiences a system issue that results in widespread flight cancellations, hotels must quickly adapt to a flood of changed arrival times, extended stays, activity itinerary adjustments and even surges in new booking requests from stranded travelers.
Booking.com If you’re looking for a user-friendly OTA with a wide array of accommodation options, Booking.com is a top pick. Airbnb For a unique twist on travel accommodations, Airbnb remains a standout choice. Booking Flexibility: Look for options that allow changes or cancellations.
Originally published to PhocusWire Exploring today’s traveler expectations as catalysts for change and how the hospitality industry can adapt in the coming years to deliver more seamless journeys Data paints a positive picture for the year ahead in the global hospitality market.
This aspect of hospitality businesses is measured as the “look-to-book ratio”. That is what travelers do while booking their accommodations. Handle cancellations like a pro. Handle cancellations like a pro. One thing that can’t be overlooked here is when your guests confirm a booking with you and then cancel it.
Hospitality Discussions (part 1) – 2024 Performance is available now to listen. The hospitality industry in 2024 has been marked by unpredictability and a series of challenges. Good weather can lead to a sudden spike in bookings, while poor weather can result in cancellations and slower demand.
Hospitality is one of the industries which can boast itself as both a necessity and a luxury. Travel and accommodation have always gone hand in hand, and in a global economy, it is impossible to imagine what life would be like without either. COVID-19 has made everyone in hospitality throw out the playbook and go with the flow.
Recent hospitality industry trends like digital check-in and contactless payments have only exacerbated the risks. In some cases, the person may pay an advanced deposit and then cancel the reservation, requesting a refund to a different account. Guests expect accommodation operators to keep their personal information secure.
The API integration will enable travel agents and customers see key information such as cancellation policies, whilst allowing Hilton and Amadeus to access details such as credit card information and meal plans and preferences. . Previous connectivity through multiple APIs meant that changes to content could not be easily accommodated.
Hotels, B&Bs, and corporate apartments are popular event accommodation partners. The layout of an event venue plays a prominent role in the transportation vendors required to accommodate attendees. Avoid the headache and unnecessary stress of last-minute cancellations by quickly accessing a network of committed vendors.
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