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Let’s face it, five-star hotel rooms are reliably excellent, but largely the same. Luxurious beds? Check. Marble bathrooms? Of course. A television you won’t watch and a phone in the bathroom that no one ever touches? Naturally. Some even throw in flashy tech like turning on the shower via iPad to show they’re “keeping up.” But across the board, these rooms offer a consistently elevated baseline.
Marriott International has introduced its Courtyard by Marriott brand to Darwin for the first time, representing several significant milestones for the global hospitality giant in the region. Courtyard by Marriott Darwin, at 81 Smith Street, is Marriott International’s inaugural property in the Northern Territory and expands its presence to every state and territory in Australia.
Picture this: a guest checks into your hotel after a long flight, orders a warm meal, and within minutes, a sleek robot glides silently to their room—no tip expected, just a cheerful chime and a glowing screen saying, “Your comfort has arrived.” This isn’t sci-fi. This is now. Across the globe, AI is not just […] The post The Future Just Knocked on Your Door: How Top Hotels Are Reinventing Room Service with AI appeared first on Are Morch, Digital Transformation Coach.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Focus on the customer experience is not new. Secret shoppers and client surveys with NPS (net promoter scores) have helped build an entire industry because all banks, like all companies, want to continually improve the customer experience and ratings. Research validates that high ratings on the customer experience in banking correlate to more repeat business, more profitable and longer-lasting relationships, as well as recommendations to others.
WASHINGTON—The American Hotel & Lodging Association (AHLA) issued the following statement from President and Chief Executive Officer Rosanna Maietta on the inclusion of key tax provisions in the U.S. House and Senate-passed Budget Reconciliation package that are critical to the hospitality industry. “We applaud Speaker Johnson, Chairman Jason Smith, and members of Congress for providing small business hotel owners across America the certainty they need to invest more and create more jo
Skift Take: AOL co-founder Steve Case says his new Waldorf Astoria resort reflects more than just a real estate play. His hope is that the future of high-end tourism lies in community connections rather than resorts that are literally walled gardens.
Skift Take: AOL co-founder Steve Case says his new Waldorf Astoria resort reflects more than just a real estate play. His hope is that the future of high-end tourism lies in community connections rather than resorts that are literally walled gardens.
In HM’s 2025 Australasian Development Outlook, Trilogy Hotels Chief Executive Officer, Scott Boyes, shares key opportunities and insights into Australasia’s evolving hotel development landscape. There are exciting times ahead as we navigate through 2025. Australia’s hotel sector, whilst choppy, continues to demonstrate remarkable resilience with national occupancy rates at 71% and RevPAR up 3.8% to $171.
Newly refurbished New South Wales property simplified OTA management and grew direct bookings using STAAH’s powerful platform. Set in the heart of Barham, New South Wales, Barham Bridge Motor Inn is a welcoming, 23-room motel that recently underwent a full refurbishment and emerged as a modern 4-star property. With King, Twin, Family, and even Pet-Friendly rooms, it’s built to suit every kind of traveller — from road trippers and business guests to families and weekenders.
Truman and Marriott International have announced plans to open three new hotels in Calgary, including W Calgary, JW Marriott Calgary, and an Autograph Collection Hotel, with openings scheduled between 2028 and 2030.
TULLAHOMA, Tennessee, and McLean, Virginia—Hilton opened the first hotel of its new extended-stay brand, LivSmart Studios by Hilton. LivSmart Studios by Hilton Tullahoma, an 89-room property in Middle Tennessee, will soon be joined by the brand’s second hotel in Kokomo, Indiana, which is on track to open later this summer. “Hilton has a long track record of building innovative, category-leading brands that meet the evolving needs of guests and deliver strong value for owners,” said [
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Sofitel Sydney Darling Harbour has appointed experienced hotelier Sam Panetta as General Manager, taking the reins from Greg Brady who recently retired. With more than 30 years in the hospitality industry under his belt – 20 of which have been spent in luxury hospitality – Panetta is recognised for strong leadership and a passion for guest experience.
23 ideas to optimize your hotel marketing strategy A hotel marketing strategy should be dynamic, changing depending on the season, the year and the market trends. Below, you’ll find a list of some of the most up-to-date marketing strategies.
Festival tourism plays a crucial role in driving hotel bookings, boosting occupancy rates, and generating powerful ripple effects across the tourism industry.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Refining energy management technology to help reduce usage and expenses will always be a priority for the hospitality industry, and the impetus is especially strong given the surge in North American energy costs. The increase has been about 20 percent over the last five years or so, and the latest year-over-year increase is trending at 3.5 percent, according to the U.S.
Marriott International is set to bring its AC Hotels brand to Queensland for the first time following an extensive renovation of a Gold Coast hotel. Vibe Gold Coast, which was recently acquired by KS Hotels and Resorts, is set to undergo a full renovation, commencing later this year, before opening as AC Hotel Gold Coast in mid-2026. On completion, the upscale lifestyle hotel, located in the heart of Surfers Paradise, will feature 202 guest rooms, an all-day dining restaurant, AC Store, AC Loung
Imagine this: a guest spots your hotel, loves what they see, and books right away. Sounds easy, right? Those days are long gone. Today, booking feels more like navigating a pinball machine. Guests hop from your Instagram page to online travel agents (OTAs) , skim through Google reviews, and might finally land on your website to book. Behind every step is a complex web of platforms quietly doing the heavy lifting.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Pull off the road and enjoy a stay at Hôtellerie Puamun Aguanish. Located in Natashquan, Quebec, it’s where modern comfort meets indigenous cultural richness. Fat bikes and canoes are both available for rental so you can get outside and explore. Hôtellerie Puamun Aguanish has chosen our cloud-based WebRezPro Property Management System to help run their […] The post Hôtellerie Puamun Aguanish appeared first on WebRezPro.
Fast, reliable, and secure WiFi connectivity is essential to guest satisfaction at hotels of all types and chain scales, and there are many aspects to achieving a high service quality. Richard Wagner, director of certification and compliance at Nomadix, an ASSA ABLOY company, shares six tips for hotel operators looking to optimize this crucial aspect of the guest experience.
Skift Take: Destinations investing early and comprehensively in halal-friendly travel are likely to gain long-term competitive advantage as this sector continues to grow.
In HM’s 2025 Australasian Development Outlook, Choice Hotels Asia-Pac Head of Investments and Portfolio Growth, Trent Conroy, reveals the key strategies for scalable growth in a challenging environment. Trent Conroy, Choice Hotels The Australasian greenfield development market continues to witness feasibility challenges, with elevated construction costs, inflation, and tighter lending conditions dampening new supply pipelines.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
New international flight routes are set to supercharge Australia’s hotel sector, creating demand for potentially 1.9 million room nights annually, according to a new CBRE analysis.
Your hotel’s reputation isn’t just part of your business — it’s the foundation of your success. In an industry where guests rely on reviews, social proof, and online buzz to choose where they stay, managing how your hotel is perceived can mean the difference between empty rooms and steady bookings. Hotel reputation management is the practice of monitoring, influencing, and improving how guests and the public perceive your hotel across online and offline channels.
SAN FRANCISCO & FORT WORTH, Texas—Hospitality Solutions announced the completion of its previously announced acquisition by TPG. The completion of the transaction marks the next chapter for Hospitality Solutions as a standalone company. Hospitality Solutions also announced that it has appointed Teresa Mackintosh as chief executive officer. Mackintosh has previously scaled multiple SaaS companies. “The hospitality industry is embarking on a long-overdue digital transformation, driven by
Skift Take: Accor has doubled its premium hotel volume since 2019 and premium now accounts for half its fees from new signings. Yet to grow further in developing markets, it may need to get creative by adding local brands and training local talent.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
A collection of New Zealand’s most influential hotel and tourism leaders will take to the stage at the upcoming Aotearoa Hotel Industry Conference and Exhibition (AHICE), hosted by HM Magazine and Hotel Council Aotearoa. Taking place from August 12-13, 2025, at Te Pae Convention Centre, Christchurch, AHICE Aotearoa will once again bring together the region’s top hospitality executives with leaders from Accor, EVT, TFE Hotels, Travel and Leisure Co, Hilton, Panache Hotel Group, Radisson Hotel Gro
After three decades in hospitality technology, we've watched countless operational trends come and go. But AI concierge tools represent something different, they're not about replacing the human touch that makes hospitality special. Instead, they're about freeing your team to deliver more of it.
Strategic deal brings Amadeus’ iHotelier ® Suite to one of Thailand’s fastest-growing hotel chains July 9, 2025 – B2 Boutique and Budget Hotels , part of GPCM Group, announces it will adopt the iHotelier® Suite from transformative travel technology provider Amadeus as part of a new strategic relationship. The suite of solutions will enhance the booking flow for B2 Hotels’ guests, enabling the company to offer a seamless, personalized experience.
NEW YORK—Hawkins Way Capital announced its acquisition of the former 492-key Holiday Inn by IHG, located in Manhattan’s Financial District. The property will be managed by FCL Management. “This acquisition reflects Hawkins Way’s focus on investing in out-of-favor assets feeling post-COVID-19 effects with strong potential,” said Joshua Bird, partner at Hawkins Way Capital. “Located in the heart of Manhattan’s Financial District, the property offers substantial
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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