Trending Articles

article thumbnail

It’s Not Just About The Room: Curating Experience-First Itineraries for Affluent Guests

Lodging

Let’s face it, five-star hotel rooms are reliably excellent, but largely the same. Luxurious beds? Check. Marble bathrooms? Of course. A television you won’t watch and a phone in the bathroom that no one ever touches? Naturally. Some even throw in flashy tech like turning on the shower via iPad to show they’re “keeping up.” But across the board, these rooms offer a consistently elevated baseline.

Hotels 283
article thumbnail

Inside Hyatt’s All-Inclusive Bet: 9 Brands, Billions Spent

Skift Blog

Skift Take: Hyatt has wagered billions on all-inclusive resorts, hoping that its nine luxury brands crack a market dominated by specialist operators.

Branding 258
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Steve Case's Top Travel Bets: Costa Rica, Luxury Rentals, and Real Communities

Skift Blog

Skift Take: AOL co-founder Steve Case says his new Waldorf Astoria resort reflects more than just a real estate play. His hope is that the future of high-end tourism lies in community connections rather than resorts that are literally walled gardens.

article thumbnail

Exclusive: trio of firsts for Marriott as Courtyard brand debuts in Darwin

Hotel Management

Marriott International has introduced its Courtyard by Marriott brand to Darwin for the first time, representing several significant milestones for the global hospitality giant in the region. Courtyard by Marriott Darwin, at 81 Smith Street, is Marriott International’s inaugural property in the Northern Territory and expands its presence to every state and territory in Australia.

Branding 162
article thumbnail

Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

article thumbnail

The Future Just Knocked on Your Door: How Top Hotels Are Reinventing Room Service with AI

Are Morch

Picture this: a guest checks into your hotel after a long flight, orders a warm meal, and within minutes, a sleek robot glides silently to their room—no tip expected, just a cheerful chime and a glowing screen saying, “Your comfort has arrived.” This isn’t sci-fi. This is now. Across the globe, AI is not just […] The post The Future Just Knocked on Your Door: How Top Hotels Are Reinventing Room Service with AI appeared first on Are Morch, Digital Transformation Coach.

Services 130
article thumbnail

Improving the Customer Experience in Banking

Anthony Cole Training

Focus on the customer experience is not new. Secret shoppers and client surveys with NPS (net promoter scores) have helped build an entire industry because all banks, like all companies, want to continually improve the customer experience and ratings. Research validates that high ratings on the customer experience in banking correlate to more repeat business, more profitable and longer-lasting relationships, as well as recommendations to others.

Business 197

More Trending

article thumbnail

Exclusive: Trilogy Hotels CEO talks hurdles and opportunities amid ‘choppy’ market

Hotel Management

In HM’s 2025 Australasian Development Outlook, Trilogy Hotels Chief Executive Officer, Scott Boyes, shares key opportunities and insights into Australasia’s evolving hotel development landscape. There are exciting times ahead as we navigate through 2025. Australia’s hotel sector, whilst choppy, continues to demonstrate remarkable resilience with national occupancy rates at 71% and RevPAR up 3.8% to $171.

Market 130
article thumbnail

Barham Bridge Motor Inn: A Fresh New Look Backed by Smarter Booking Tech

STAAH

Newly refurbished New South Wales property simplified OTA management and grew direct bookings using STAAH’s powerful platform. Set in the heart of Barham, New South Wales, Barham Bridge Motor Inn is a welcoming, 23-room motel that recently underwent a full refurbishment and emerged as a modern 4-star property. With King, Twin, Family, and even Pet-Friendly rooms, it’s built to suit every kind of traveller — from road trippers and business guests to families and weekenders.

Motels 89
article thumbnail

Marriott to Open Three New Hotels in Calgary, Alberta

Hotel News Resource

Truman and Marriott International have announced plans to open three new hotels in Calgary, including W Calgary, JW Marriott Calgary, and an Autograph Collection Hotel, with openings scheduled between 2028 and 2030.

Hotels 94
article thumbnail

First LivSmart Studios by Hilton Hotel Opens in Tullahoma, Tennessee

Lodging

TULLAHOMA, Tennessee, and McLean, Virginia—Hilton opened the first hotel of its new extended-stay brand, LivSmart Studios by Hilton. LivSmart Studios by Hilton Tullahoma, an 89-room property in Middle Tennessee, will soon be joined by the brand’s second hotel in Kokomo, Indiana, which is on track to open later this summer. “Hilton has a long track record of building innovative, category-leading brands that meet the evolving needs of guests and deliver strong value for owners,” said [

Branding 235
article thumbnail

How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

article thumbnail

Posadas, Mexico's Largest Hotel Firm, Shifts Focus From Cities to Beaches

Skift Blog

Skift Take: Posadas is reshaping its portfolio for a post-pandemic traveler and challenging global players with a tailored, region-first strategy.

Travel 252
article thumbnail

Key appointments: Sofitel Sydney Darling Harbour

Hotel Management

Sofitel Sydney Darling Harbour has appointed experienced hotelier Sam Panetta as General Manager, taking the reins from Greg Brady who recently retired. With more than 30 years in the hospitality industry under his belt – 20 of which have been spent in luxury hospitality – Panetta is recognised for strong leadership and a passion for guest experience.

article thumbnail

23 hotel marketing strategy ideas to boost your bookings

MEWS

23 ideas to optimize your hotel marketing strategy A hotel marketing strategy should be dynamic, changing depending on the season, the year and the market trends. Below, you’ll find a list of some of the most up-to-date marketing strategies.

article thumbnail

B2 Hotels Partners with Amadeus to Transform the Guest Booking Experience in Asia Pacific

Amadeus Hospitality

Strategic deal brings Amadeus’ iHotelier ® Suite to one of Thailand’s fastest-growing hotel chains July 9, 2025 – B2 Boutique and Budget Hotels , part of GPCM Group, announces it will adopt the iHotelier® Suite from transformative travel technology provider Amadeus as part of a new strategic relationship. The suite of solutions will enhance the booking flow for B2 Hotels’ guests, enabling the company to offer a seamless, personalized experience.

article thumbnail

New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

article thumbnail

Powerful Platforms: Energy Management Systems That Offer Robust Analytics While Streamlining Installation

Lodging

Refining energy management technology to help reduce usage and expenses will always be a priority for the hospitality industry, and the impetus is especially strong given the surge in North American energy costs. The increase has been about 20 percent over the last five years or so, and the latest year-over-year increase is trending at 3.5 percent, according to the U.S.

article thumbnail

Vacation Rentals Surge, Hotels Under Pressure

Skift Blog

Skift Take: The Skift Travel Health Index reveals a period of balanced growth in global travel, despite challenges in the hotel sector.

Travel 246
article thumbnail

Gold Coast hotel to open under Marriott’s AC lifestyle brand in 2026

Hotel Management

Marriott International is set to bring its AC Hotels brand to Queensland for the first time following an extensive renovation of a Gold Coast hotel. Vibe Gold Coast, which was recently acquired by KS Hotels and Resorts, is set to undergo a full renovation, commencing later this year, before opening as AC Hotel Gold Coast in mid-2026. On completion, the upscale lifestyle hotel, located in the heart of Surfers Paradise, will feature 202 guest rooms, an all-day dining restaurant, AC Store, AC Loung

Branding 147
article thumbnail

Event Driven Tourism: How Festivals Impact the Hospitality Industry & By Joe Hanly

Hotel News Resource

Festival tourism plays a crucial role in driving hotel bookings, boosting occupancy rates, and generating powerful ripple effects across the tourism industry.

Tourism 75
article thumbnail

Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

article thumbnail

Hotel Booking Ecosystem: How Everything Connects

STAAH

Imagine this: a guest spots your hotel, loves what they see, and books right away. Sounds easy, right? Those days are long gone. Today, booking feels more like navigating a pinball machine. Guests hop from your Instagram page to online travel agents (OTAs) , skim through Google reviews, and might finally land on your website to book. Behind every step is a complex web of platforms quietly doing the heavy lifting.

OTA 66
article thumbnail

6 Best Practices for Efficient and Secure WiFi Service

Lodging

Fast, reliable, and secure WiFi connectivity is essential to guest satisfaction at hotels of all types and chain scales, and there are many aspects to achieving a high service quality. Richard Wagner, director of certification and compliance at Nomadix, an ASSA ABLOY company, shares six tips for hotel operators looking to optimize this crucial aspect of the guest experience.

Services 189
article thumbnail

What Destinations Get Wrong (and Right) About the Muslim Travel Market

Skift Blog

Skift Take: Destinations investing early and comprehensively in halal-friendly travel are likely to gain long-term competitive advantage as this sector continues to grow.

Travel 276
article thumbnail

Exclusive: quick, cost-saving strategies drive momentum for Choice

Hotel Management

In HM’s 2025 Australasian Development Outlook, Choice Hotels Asia-Pac Head of Investments and Portfolio Growth, Trent Conroy, reveals the key strategies for scalable growth in a challenging environment. Trent Conroy, Choice Hotels The Australasian greenfield development market continues to witness feasibility challenges, with elevated construction costs, inflation, and tighter lending conditions dampening new supply pipelines.

ROI 130
article thumbnail

State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

article thumbnail

Hôtellerie Puamun Aguanish

Webrezpro

Pull off the road and enjoy a stay at Hôtellerie Puamun Aguanish. Located in Natashquan, Quebec, it’s where modern comfort meets indigenous cultural richness. Fat bikes and canoes are both available for rental so you can get outside and explore. Hôtellerie Puamun Aguanish has chosen our cloud-based WebRezPro Property Management System to help run their […] The post Hôtellerie Puamun Aguanish appeared first on WebRezPro.

article thumbnail

Duetto, The Hotels Network form strategic partnership

Hotel Business

Duetto and The Hotels Network (THN), a Lighthouse company and a direct growth platform for hotels, have formed a strategic partnership that enables hoteliers to boost direct bookings and optimize marketing spend. This new integration allows hotels to leverage real-time occupancy data to automate and personalize direct booking campaigns. By connecting Duetto’s Dynamic Rate Engine (DRE) API with THN’s segmentation capabilities, hotels can now create targeted offers based on specific occupancy thre

59
article thumbnail

TPG Completes Acquisition of Sabre’s Hospitality Solutions Business Unit

Lodging

SAN FRANCISCO & FORT WORTH, Texas—Hospitality Solutions announced the completion of its previously announced acquisition by TPG. The completion of the transaction marks the next chapter for Hospitality Solutions as a standalone company. Hospitality Solutions also announced that it has appointed Teresa Mackintosh as chief executive officer. Mackintosh has previously scaled multiple SaaS companies. “The hospitality industry is embarking on a long-overdue digital transformation, driven by

Business 176
article thumbnail

Accor’s Shift to Premium Hotels Now Drives Half of All New Signings

Skift Blog

Skift Take: Accor has doubled its premium hotel volume since 2019 and premium now accounts for half its fees from new signings. Yet to grow further in developing markets, it may need to get creative by adding local brands and training local talent.

Branding 179
article thumbnail

Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

article thumbnail

Key figures in politics, tourism, hospitality and investment to speak at AHICE Aotearoa

Hotel Management

A collection of New Zealand’s most influential hotel and tourism leaders will take to the stage at the upcoming Aotearoa Hotel Industry Conference and Exhibition (AHICE), hosted by HM Magazine and Hotel Council Aotearoa. Taking place from August 12-13, 2025, at Te Pae Convention Centre, Christchurch, AHICE Aotearoa will once again bring together the region’s top hospitality executives with leaders from Accor, EVT, TFE Hotels, Travel and Leisure Co, Hilton, Panache Hotel Group, Radisson Hotel Gro

Tourism 130
article thumbnail

CBRE Report: What 10,500 New Flights Mean for Australian Hotels

Hotel News Resource

New international flight routes are set to supercharge Australia’s hotel sector, creating demand for potentially 1.9 million room nights annually, according to a new CBRE analysis.

Hotels 72
article thumbnail

Is WhatsApp for hotel guest communication worth it?

eHotelier

WhatsApp is present in nearly 3 billion phones, making it one of the most used messaging applications across industries and areas, including hospitality and hotel guest communication.

Hotels 76
article thumbnail

Duetto and The Hotels Network Announce Strategic Partnership

Lodging

SAN FRANCISCO, California—Duetto and The Hotels Network (THN), a Lighthouse company, announced a strategic partnership that enables hoteliers to boost direct bookings and optimize marketing spend. This new integration allows hotels to leverage real-time occupancy data to automate and personalize direct booking campaigns. By connecting Duetto’s Dynamic Rate Engine (DRE) API with THN’s segmentation capabilities, hotels can now create targeted offers based on specific occupancy thresholds, ensuring

Occupancy 157
article thumbnail

The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!