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Australia’s hotel sector is set to see a boom in business thanks to new international flight routes, with CBRE anticipating demand for up to 1.9 million room nights annually by the end of 2026. CBRE’s From Runway to Room Nights report found that 56 new routes have added 10,500 annual flights into key Australian cities, which could lift Australia’s hotel occupancy by an average of 3.4% by the end of next year.
By Mike Putman The travel industry has become an expert in customer profiling, and for years hotel chains have used loyalty programs to retain frequent travelers. A recent survey revealed that the global loyalty management market in travel is projected to reach $59.52 billion by 2029, driven by the shift to digital platforms and mobile apps, which are transforming how loyalty programs operate.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form How AI Connects Customer Data to Deliver Personalized, Cross-Channel Service in Hospitality Interacting with modern guests requires centralized, intelligent system that can unify, interpret, and act on customer data in real time.
ATLANTA – July 17, 2025 – Actabl , the leading hospitality software company dedicated to empowering hotels with actionable insights to drive profit, today announced the launch of HotelData.com , a new free data resource hub for the hospitality industry. Powered by Actabl’s proprietary hospitality data, HotelData.com is designed to provide hoteliers with benchmarks based on real performance data and practical planning tools to inform operational and financial decisions.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
You’re Not Losing Bookings Because of Bad Campaigns Your rates are competitive. Your social is firing. But you’re still missing revenue goals. Why? Because your guest is getting conflicting messages across channels , and that’s not a marketing problem. It’s a coordination problem. The Data Behind the Disconnect 67% of hotel revenue managers say they can’t consolidate data across platforms 90% of distribution leaders struggle with fragmented vendor systems Most marketing, revenue, and d
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Insights New behavioral framework exposes the real threats to hotel rate integrity Ryan Haynes Posted on Today
Asia Pacific is experiencing a surge in tourism, and technology is at the heart of making the most of this opportunity. By embracing technology, hoteliers can turn one‑off visitors into loyal, repeat guests that boost revenue. With Asia Pacific tourism forecast to surge to 813.7 million visitors by 2027 , the region is set to become a hub for global travel.
Asia Pacific is experiencing a surge in tourism, and technology is at the heart of making the most of this opportunity. By embracing technology, hoteliers can turn one‑off visitors into loyal, repeat guests that boost revenue. With Asia Pacific tourism forecast to surge to 813.7 million visitors by 2027 , the region is set to become a hub for global travel.
Actabl has launched HotelData.com , a free data resource hub for the hospitality industry. Powered by Actabl’s proprietary hospitality data, it is designed to provide hoteliers with benchmarks based on real performance data and practical planning tools to inform operational and financial decisions. HotelData.com’s inaugural report, the 2025–2026 Budget Planning Guide, provides critical insights into labor costs, revenue performance and profit margins to help hotel owners, operators and inv
Hotels rely on OTAs like Booking.com, Agoda, and Expedia to stay visible and fill rooms. But while these platforms drive bookings, they can also cause unintended revenue loss — not because the platforms are flawed, but because of avoidable mistakes in how hotels manage them. From hidden discount stacking to overlooked map pins, these common missteps can quietly erode your profit margins, hurt your rankings, and lead to guest dissatisfaction.
Think revenue management is just for the big hotel chains or that it’s all about jacking up prices? Believe me when I say, as the COO of a revenue management consulting firm, that at least one of the below misconceptions is draining your hotel’s profits faster than a leaky faucet. Let’s debunk some of these myths and set the record straight.
Tune in to the most recent Suite Spot: Independent Hotel Show Series episode to hear from the founder of Salt Hotels, David Bowd, as he discusses the origins of Salt Hotels, founding the Salt School, hospitality industry trends, and the next generation of hotel professionals. Be sure to follow and subscribe to the Suite Spot so you never miss an episode, and be sure to check out our Travel Media Group YouTube channel as well.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry understandably had questions. On the latest episode of Back of House Banter , GuestRevu’s Amy Branford sat down with Rodica Buzescu, Group Product Marketing Manager at Booking.com , and Lee-Anne Singer, Marketing Director of the Singer Group and Chairperson of FEDH
Australia’s hospitality sector has experienced a significant rebound in hotel investment volumes in 2025, according to JLL’s latest Australian Hotel Investment Dynamics report. A resurgence in cross-border capital is driving the recovery, following one of the lowest annual totals in over a decade in 2024. “Hotel transaction volumes have increased 56% year-to-date June, compared to the same period in 2024, with offshore capital accounting for 45 % of total investment,” JLL reports.
An overwhelming majority (95%) of travelers say personalized offers or recommendations based on their interests would make them more likely to book a stay at an independent hotel, according to TakeUp ‘s “ The Voice of the Boutique Travel Guest 2025 ” report. The report is based on a survey of 350 travelers who regularly stay at independent properties and reveals key insights into guest expectations, booking behaviors and technology acceptance. “While our previous research
Hotel management challenged by seasonality in the mountains When Ana Sánchez joined Snö Hotels as Revenue Manager over five years ago, she encountered an exciting challenge; helping to build a hotel chain from scratch that specialised in snow and mountain destinations – using the right technology from day one. “We had seen in other hotels the problems that arise from not having the right tools: manual availability updates, lack of communication between systems, overbookings… W
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Stop Trying to Impress Them with Square Footage A bigger suite. A complimentary bottle. An ocean view. Sounds luxe, right? But for today’s ultra-high-value guest, those touches aren’t impressive, they’re expected. If you’re leading with amenities instead of meaning, you’re missing what truly drives high-ADR decisions: emotional exclusivity, story-driven service, and memorable differentiation.
Reviews and ratings are pivotal in determining a hotel's reputation and visibility on hotel metasearch platforms like Google and TripAdvisor. These elements are key indicators for search engines and potential customers, influencing rankings and booking decisions. Here's why they matter: The bottom of the sales funnel Metasearch is positioned at the bottom of the sales funnel, meaning it’s often the final step before a guest makes a booking.
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Global News Mews Digital Key partners with Salto smart access, unlocking next-level guest experiences Posted o
In HM’s 2025 Australasian Development Outlook, Trilogy Hotels Chief Executive Officer, Scott Boyes, shares key opportunities and insights into Australasia’s evolving hotel development landscape. There are exciting times ahead as we navigate through 2025. Australia’s hotel sector, whilst choppy, continues to demonstrate remarkable resilience with national occupancy rates at 71% and RevPAR up 3.8% to $171.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hilton Worldwide Holdings Inc. reported a record development pipeline in its second quarter 2025 results, as well as a.5% decline in RevPAR. Highlights include: Diluted EPS was $1.84 for the second quarter, and diluted EPS, adjusted for special items, was $2.20 Net income was $442 million for the second quarter Adjusted EBITDA was $1 billion for the second quarter System-wide comparable RevPAR declined 0.5%, on a currency neutral basis, for the second quarter compared to the same period in 2024
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Distribution Beyond bookings: How OTAs became strategic partners for hotels From data insights to AI-powered personalization, hoteliers are rethinking their relationship with online travel agencies Jul 4, 2025 For years, hoteliers have focused on driving direct bookings, but industry experts now emphasize the strategic importance of optimizing presence on online travel agency (OTA) platforms.
Your hotel’s reputation isn’t just part of your business — it’s the foundation of your success. In an industry where guests rely on reviews, social proof, and online buzz to choose where they stay, managing how your hotel is perceived can mean the difference between empty rooms and steady bookings. Hotel reputation management is the practice of monitoring, influencing, and improving how guests and the public perceive your hotel across online and offline channels.
This is a guest post from 80 DAYS’ trusted website accessibility partner User Vision ; the experts in user research, UX strategy, accessibility and experience evaluation. So, you care about accessibility. You’ve got the wheelchair ramps, the hearing loops, the elevator access… Everything a disabled guest might need at your hotel. But let’s take a step back, before said guest even steps foot into your lobby.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Corporate accommodation provider Urban Rest has secured a management agreement for the Tory Hotel in downtown Wellington, with plans to transform the property into a premium boutique apartment hotel. Following an extensive refurbishment aimed at delivering a high-quality corporate accommodation experience, the property will relaunch as Urban Rest Wellington later this year.
Although the ADR for a U.S. hotel room climbed to a record high of $158.67 in 2024, hotel guests in every segment from economy to luxury feel they are getting better value for their travel dollar. According to the J.D. Power 2025 North America Hotel Guest Satisfaction Index (NAGSI) Study , key drivers of that improved perception of value are higher satisfaction with guestrooms, including condition, cleanliness and room amenities such as in-room smart TVs.
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Distribution How Googleâs AI is rewriting the rules of hotel discovery AI-driven travel predictions are replacing traditional searchâhotels that fail to adapt risk losing visibility and bookings Jul 2, 2025 Googleâs AI-driven travel predictions are transforming the way travelers discover destinationsâand the properties they ultimately book.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
Hotelier, is your team still switching between multiple tabs to reply to Expedia messages? Asksuite has taken another step in centralizing and automating hotel communication. Now, your team can reply to Expedia guest messages directly within Asksuite’s Live Chat 2.0. Expedia joins other major platforms already integrated into Asksuite, such as WhatsApp, Booking.com, Instagram, Facebook, and website chat.
The Blind Spot: You’re Marketing to Just Half the Guest Let’s talk about a quiet killer of luxury hotel conversion rates: single-track marketing. You’re either romancing the meticulous trip planner with long-form inspiration and trip guides… Or you’re chasing the impulsive, high-intent booker with flash sales and urgency banners. But here’s the truth: today’s luxury guest is both.
At Up Hotel Agency, we specialise in building hotel websites that deliver exceptional user experiences and drive direct bookings. As a web developer on our team, I’m excited to share the tools and technologies we use to build modern, high-performing websites tailored to the hospitality industry and more. From AI-driven personalisation to robust security measures, here’s how we ensure your hotel’s online presence stands out.
Marriott International has signed an agreement with Ventive Hospitality to open seven hotels, as part of a portfolio deal comprising 1,548-keys across five brands. This includes multiple brand debuts with a Ritz-Carlton Reserve in Sri Lanka, Marriott Hotels & Resorts in Varanasi, Courtyard by Marriott in Mundra (Gujarat) and Moxy in Pune. Additionally, it will mark the third JW Marriott and second Moxy to open as part of a dual-branded property in Mumbai.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
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