May, 2025

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4 Best Practices for Building a Successful Sales Culture

Anthony Cole Training

We know that there are four things that separate high-performing banks from their peers in terms of their sales and revenue growth. Banks that embrace these four things will almost always outperform the competition. These activities are validated by the Objective Management Groups 30-year history of sales skills assessments across the country.

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United Airlines Cancels Some Newark Flights After FAA Staff Walkout

Skift Blog

Skift Take: The cuts show the strain on the aviation system due to staffing and outdated technology.

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ForWard Conference Focuses on Individual and Collective Power for Women in Hospitality

Lodging

The future of hospitality relies on diverse leadership, and women are increasingly stepping into those roles. Championing women in the hospitality industry is the AHLA Foundations ForWard Conference, now in its sixth year. Nearly one thousand hospitality professionals convened at the Hyatt Regency Atlanta earlier this month for this years conference, which centered around the concept of power, both individual and collective power, Kevin Carey, president and CEO, AHLA Foundation, shared with LODG

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Australian travellers drive RevPAR increase across The Tasman, Howarth HTL reports

Hotel Management

An uptick in Australian visitors to New Zealand has helped drive a 2.9% RevPAR increase across the nations hotels during the month of April, according to Horwath HTL and Hotel Council Aotearoa data. The latest report, New Zealand Hotel Performance Focus, shows that this growth was achieved despite ongoing declines in key urban markets such as Auckland and Wellington.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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How Custom CRMs Improve Workflow, Sales, and Retention

Social Hospitality

In an industry where follow-ups make or break bookings and where client experience isnt just a buzzword but the whole business model, the tools you use matter. Yet, many in-house marketers in the hospitality industry are still forcing generic systems to do a very specific job. Thats where niche CRMs (Customer Relationship Management Systems) are stepping in and changing the game.

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Beyond RevPAR: Judi Blakeburn (CCO) at Another Place & Watergate Bay on a Guest-Centric Revenue Revolution

Hotel Speak

We recently had the pleasure of chatting with Judi Blakeburn, Chief Commercial Officer at Another Place and Watergate Bay, who shared the benefits and transformative effects of a guest-centric philosophy that extends far beyond traditional RevPAR metrics. Read on to discover Blakeburn’s journey in fostering a ‘ This is our guest. Everything we do must connect to them ‘ ethos and how this approach has not only revolutionised the guest experience but has also become the driving f

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Qatar Airways CEO: Boeing Win Over Airbus was a ‘Very Close Call’

Skift Blog

Skift Take: Al-Meers comments herald a bold new chapter anchored around U.S.-built aircraft, but they're also a reaffirmation of Qatar Airways pragmatic and often opportunistic fleet strategy.

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Remington Hospitality Appoints Ben Perelmuter as Chief Executive Officer

Lodging

DALLAS, TexasRemington Hospitality announced the appointment of Ben Perelmuter as its new chief executive officer, effective June 2, 2025. Perelmuter brings nearly three decades of industry experience to the role. Perelmuter joins Remington Hospitality from TPG Hotels & Resorts, where he served as president and chief operating officer. His career also includes a tenure at Aimbridge Hospitality, where he advanced from general manager to division president.

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iVvy selected as listed Sales & Catering Software vendor for Accor

Hotel Management

After a rigorous evaluation process, leading Sales and Catering Software, iVvy, has been selected as one of the listed Sales & Catering Software vendors by global hospitality giant, Accor. Accors global presence spans across 5,600 hotels in more than 110 countries, operating across 45 brands. This announcement reflects Accor’s commitment to partner with world-class providers to enhance consistency, efficiency, uphold brand standards, and connectivity across their portfolio.

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2025 Hotel Marketing: Top Hospitality Digital Marketing Trends

Social Hospitality

The world of hotel digital marketing is evolving rapidly. To remain competitive, hotels must adapt to the evolving expectations of tech-savvy travelers, who are increasingly demanding personalized guest experiences. The key to success lies in leveraging new technologies, data insights, and creative strategies that make guests feel seen, valued, and understood.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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From paper to profit: business planning is an underrated asset

eHotelier

As hotel owners and commercial leaders, we can no longer afford to treat business planning as a compliance exercise, or a dusty document filed away after budget season. A strategic business plan is your profit blueprintand when done right, it becomes your most valuable commercial asset.

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AI in Hotel Events: Reinventing Guest Experiences & Revenue Opportunities

Are Morch

The Core Challenge: “Overwhelmed, Underbooked, and Underdifferentiated” Independent, boutique, and luxury hotels are sitting on a goldmine of event potentialyet often struggle to activate it. Heres why: Overwhelmed by logistics: The operational complexity of eventsfrom guest lists to lighting, food to flowoften overwhelms lean teams. Errors creep in, personalization suffers, and staff burnout rises. […] The post AI in Hotel Events: Reinventing Guest Experiences & Revenue

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United Airlines CEO Shuts Down Talk of a JetBlue Merger

Skift Blog

Skift Take: United CEO Scott Kirby has experience with airline mergers, and knows they come with a lot of hassles.

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Booking.com Names the Top Trending Travel Destinations and Stays for Summer 2025

Lodging

AMSTERDAMTravel remains a constant on people’s minds, and as the seasons shift toward summer, enthusiasm for exploration endureseven amidst macroeconomic uncertainties.New data from Booking.com shows that this summer is shaping up to be a season of big travel plans, longer trips, and meaningful escapes. Optimism is high: 77 percent of global leisure travelers feel excited about exploring the world in the months ahead, and nearly half (48 percent) expect to spend more on travel than […

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Wellness to the fore at JW Marriott’s first New Zealand hotel

Hotel Management

New Zealands first JW Marriott has opened in Auckland, following a multi-million-dollar property transformation. The new JW Marriott Auckland, located in downtown Auckland, features 271 guest rooms and 15 suites, an array of wellness offerings, local art and references to landscape and culture in its design. Marriott International Area Vice President – Australia, New Zealand and Pacific, Jason Nuell, highlighted the brands belief that a connection to the natural environment is an important

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From Gemm to Glow: the story behind Luma Mirrors

Hotel Designs

Hotel Designs From Gemm to Glow: the story behind Luma Mirrors From Gemm to Glow: the story behind Luma Mirrors Family values have always been at the heart of Luma Mirrors, fostering a culture of collaboration, trust, and attention to detail service Hotel Designs caught up with the team to find out more… In 2010, Laura Martinez McGregor founded what would become the foundation of what is now Luma Mirrors, starting with high-quality glass splashbacks for residential clients.

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What Google’s new AI tools mean for Hotel Marketing

eHotelier

Google has long made it clear that it doesnt want to just help users search it wants to help them find answers.

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AI Leadership: Pioneering the Future of Hospitality

Are Morch

The hospitality industry is at a crossroads. Traditional models, built on standardization and predictable service, are being challenged by a new breed of traveler who demands personalized experiences and seamless technology integration. In this rapidly evolving landscape, AI Leadership is no longer a futuristic concept; it’s a present-day imperative.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Hotels' Biggest Challenges, Luxury's Evolution: Ask Skift's Most Popular Questions

Skift Blog

Skift Take: We have answers to some of Ask Skift's most popular questions, including what are the biggest challenges hospitality faces and how travel brands are using social media to attract younger audiences Read the Complete Story On Skift

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Accor Develops Digital Meetings and Events Ecosystem

Lodging

Accor announced the development of a new digital meetings and events ecosystem to maximize the ongoing expansion and support of its meetings and events business. The new platform will unite over 5,600 Accor hotels and resorts worldwide, featuring an inventory of 2.5 million square meters of event space and 800,000+ guestrooms, providing a self-serve option for clients to view and book event space, guestrooms, and sales and catering services, while augmenting the support of on-site […] The

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Review: Tempo by Hilton Times Square is an affordable New York standout

Hotel Management

The 661-room Tempo by Hilton Times Square , the first hotel from Hiltons newest stylish and contemporary lifestyle brand, has been firmly creating abuzz in New York City since the property debuted in mid-2023. Located in TSX Broadway, new-build 46-story tower featuring experiential retail, cutting-edge entertainment spaces and the historic Palace Theatre, the hotel matches the ever-evolving needs of the traveller.

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How to use your hotel’s reviews to train and motivate staff

Hotel Speak

In the world of hospitality, your staff are your reputation. Every interaction, whether its a warm smile or a simple Good afternoon, maam, how are you today? can leave a lasting impression and lead to a positive review. Thats why a well-trained, motivated team is essential for any hospitality business. But in a tough hiring market, how do you keep your team inspired and improving daily?

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Kenyan hospitality group’s smart switch to STAAH

STAAH

From rate updates to reviews, STAAH gave Sentrim Hotels & Lodges the tools to work smarter, not harder. From the vast plains of the Maasai Mara to the shimmering shores of Lake Elementaita, Sentrim Hotels & Lodges is a proudly Kenyan hospitality brand with a diverse collection of properties in some of the country’s most iconic locations.Whether it’s a lodge nestled in one of Kenya’s great National Parks or a Hotel in the Historic City of Mombasa, each Sentrim property d

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Boost Your Hotel’s Online Presence: Harnessing AI, Social Media, and Creative Content Management

Are Morch

In todays hyper-competitive hospitality industry, standing out online is no longer a luxury; its a necessity. As travelers increasingly turn to digital platforms to book their stays, hotels must leverage every tool at their disposal to capture attention, engage guests, and drive bookings. Enter AI-powered social media management and creative content managementa dynamic duo transforming […] The post Boost Your Hotel’s Online Presence: Harnessing AI, Social Media, and Creative Content

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IndiGo CEO on India-Pakistan Crisis, UK Trade Deal, and New Partnerships

Skift Blog

Skift Take: Theres rarely a quiet moment for IndiGos energetic chief executive, but Pieter Elbers has even more on his plate than usual.

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Hilton New York Fashion District Unveils Renovation Inspired by Designer Studios

Lodging

NEW YORKThe Hilton New York Fashion District has unveiled a new look as part of extensive property-wide renovations. Located in the heart of Manhattans Fashion District, the redesign of this 280-room hotel drew inspiration from the creative energy of a designers working studio. “We designed every detail of this renovation with our guests in mind those who come to New York to be inspired, energized, and connected to the citys cultural pulse, said Joseph […] The post Hilton New York F

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Hilton celebrates milestone 50 years in Australasia at the new-look Hilton Sydney

Hotel Management

Global hospitality brand Hilton is celebrating a successful 50 years in business in Australasia, marking the occasion with a grand function at the brands longest standing hotel in the region, Hilton Sydney, revealing a AU$40 million makeover. Hiltons journey in Australasia dates back to 1975 with the opening of this landmark hotel, which set the standard for international hospitality in the region.

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AI-Powered Hotel Seasonal & Holiday Visuals: No New Photoshoots, Just New Vibes

Hotel Speak

You dont need new photoshoots to keep up with seasonal campaigns. Just use what you already have, and let AI do the rest. With generative AI tools, your existing hotel images (guest rooms, lobbies, restaurants, pools, and more) can be instantly adapted for any occasion. Add festive decor for Christmas, summer vibes for the holidays, romantic touches for Valentines Day, or custom setups for weddings, birthdays, or local events.

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In conversation with: Emma Loane, Corporate and Hospitality Business Manager, ARRAN

Hotel Designs

Hotel Designs In conversation with: Emma Loane, Corporate and Hospitality Business Manager, ARRAN In conversation with: Emma Loane, Corporate and Hospitality Business Manager, ARRAN ARRAN’s Hospitality and Corporate Business Manager, Emma Loane, tells Hotel Designs how she found herself at the proudly Scottish produced cosmetics company and explains what makes ARRAN products so stand-out in the hospitality industry… Following a career in the hospitality industry, getting to know hote

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Bookings rise beyond expectations for boutique UK property

STAAH

Lackford Lakes Barns invested in new tech with STAAH SwiftBook, and it paid off in a big way. Historic charm, modern appeal Lackford Lakes Barns feature the best of both worlds, all the character of an old building and all the comfort of modern living. They are in a unique location surrounded on all sides by Suffolk Wildlife Trust’s Lackford Lakes Nature Reserve while only 5 miles outside historic Bury St Edmunds.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!