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With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.
AI in Hotel CRM: Personalization at Scale In the era of one-size-fits-none marketing, AI-enabled hotel CRM systems are a game changer. This personalization extends to real-time pricing, relevant upsells, and even dynamic content layouts. It’s the key to staying competitive in a digital-first world.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
For hotel chains and resorts managing high service volumes across multiple properties, the pressure to respond faster — without sacrificing quality — has made automated customer service not just an operational upgrade, but a financial necessity.
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This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. âTogether, weâre bringing ancillary revenue into the digital core of hotel operations â where it belongs.
Begin by identifying pain points and operational inefficiencies that impact different departments. For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? CDPs make personalisation at scale not only feasible but highly efficient.
Upsell & Promo Tools : Drive more revenue per booking with add-ons, promo codes, and package deals. Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate. The right offer can tip the scales and turn hesitation into confirmation. Make your first impression count.
As guest expectations rise and operational demands grow, properties are turning to smart solutions like VAIA®, a next-generation conversational AI assistant developed by VSR. Furthermore, it elevates the guest experience while reducing costs and simplifying operations. The result?
Partnering with IRIS allows us to give our shared customers a guest experience that puts them in control, while hotel teams can drive more operational efficiency in the background. AskAI â A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. âThis launch marks a turning point.
Running a hotel today involves managing a complex network of systems from reservations, sales operations, communication channels , marketing tools, and distribution. But when these parts dont talk to each other, the result is a fragmented operation that drains productivity and inflates costs. Whats hotel integration?
For hotel operators, this presents a clear opportunity and challenge: how to deliver efficient, personalized service around the clock without overloading staff. Beyond a tech upgrade, AI is a strategic driver for enhancing guest satisfaction, boosting operational efficiency, and increasing direct booking conversions. AI agents (a.k.a.
is managed and monitored from a unified inbox that provides powerful insights to boost conversions, increase website engagements , and streamline operations – saving time and cost. This solution boosts operational efficiency while delivering fast, personalized service over the phone. Concierge.AI SynXis Concierge.AI
AskAI â A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. Optional Add-On: UAT Environment â For enterprise-scale testing and validation. And itâs built to work across the platform, layered directly over the companyâs Workforce Management and Hotel Operations pillars.
AskAI â A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. Optional Add-On: UAT Environment â For enterprise-scale testing and validation. And itâs built to work across the platform, layered directly over the companyâs Workforce Management and Hotel Operations pillars.
Move Beyond Syncing, Start Scaling 1) The New Age of Hotel Distribution The hotel distribution landscape has changed. With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). So, dont just sync.
âhotels can now offer the speed, personalization, and polish of enterprise-scale operationsâon their own terms.â As guest expectations rise and staffing challenges persist, this collaboration empowers hotels using the Visual Matrix PMS, a premium, high-touch service without expanding their teams.
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Action items : Consider integrating a mobile app and digital key system into your hotel operations. From helping hotels scale their marketing capabilities to assisting guests in planning their trips, AI is changing the way hotels communicate with and serve their customers.
Mobile tech helps hotels of all sizes deliver standout service, streamline operations and differentiate themselves in competitive markets. What’s one piece of advice you give hotel operators when they’re thinking about investing in mobile technology? Start with the guest, not the gadget.
This unique and much lauded feature provides instantly lower operational costs, while âinstant power-upâ via remote control ensures minimal downtime during presentation. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.
With a highly selective approach focused on AAA destinations, Emblems seeks intimate, human-scale properties with a residential flair. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex These include emblematic suites and villas, and personalized service tailored to aesthetic-minded travellers and locals alike.
AIâs ability to process vast amounts of data can lead to more dynamic pricing strategies, resulting in meaningful improvements to net operating income but independent hoteliers have long struggled with black-box pricing models that leave them guessing about the logic behind rate changes.
Its mobile-friendly interface and intuitive setup empower lean teams to automate pricing decisions and scaleoperations effectively. GameTime has not only streamlined our operations but also had a direct, measurable impact on our performance. Whether general or front desk managers, our staff use it with ease and confidence.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels. Ive been very impressed by how intuitive RUCKUS One is!
On-site energy upgrades and waste reduction projects also cut operating costs and keep properties ahead of emerging disclosure rules, protecting both margin and reputation. The system can also attach upsells like farm-to-table dining or carbon-offset packages during the booking flow.
Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. The answer you are searching for is, Yes.
Itâs a platform for entertainment and for delivering integrated services that reduce operating costs, simplify installations, and increase staff effectiveness. Once approved by LG, these services operate independently but harmoniously, unlocking new opportunities for cost savings, guest engagement, and streamlined operations.
The future of AI in hospitality is no longer a distant realityit’s starting now, transforming how hotels communicate with travelers, drive direct bookings, and streamline key functions in daily operations. Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. billion by 2026.
âThrough intelligent, enterprise-grade solutions, weâre helping hotels run smarter, deliver faster service and create more personalized guest experiences at scale. Modern UX and functionality : Includes support for multi-property search, voice input, upsells, and voucher useâall within a sleek, uninterrupted interface.
The enhanced version of the âSkywayâ application provides hospitality, multifamily and senior living property managers with an easier way to monitor and maintain their propertyâs technology from a single portal, driving operational efficiency and improved guest experience.
These systems enable hotels to deliver personalized experiences at scale, ensuring every guest feels seen and valued without requiring additional work from employees. Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget.
Attendees can also preview powerful updates to the Front Desk and Sales & Catering systems, designed to boost operational speed, improve data visibility, and simplify complex workflows for staff.
Short-term rental operators have never had more tools at their disposal—or more competition. Shift from reactive to proactive Saturated markets favor operators who move quickly and strategically. You should also be asking: Are your internal operations efficient? In a maturing market, the old rules often don’t apply.
âs scale, such as accelerating the Companyâs digital and technology transformation through initiatives like the establishment of Byte by Yum!, Gibbs also successfully navigated the Company through the COVID-19 pandemic and an increasingly complex operating environment, making Yum! a top performer in the restaurant industry.
Now operating as a standalone company, Hospitality Solutions aims to deliver more focused, agile innovation in hotel software and services. MCR, one of the largest hotel owner-operators in the U.S., MCR, one of the largest hotel owner-operators in the U.S., TPG also named Teresa Mackintosh as CEO.
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What AI-powered products has Canary Technologies recently introduced for hotel operations? The platform by San Francisco-based Canary includes products for mobile check-in and checkout, upselling, guest messaging, and digital tipping. It’s a type of add-on tech often integrated into a hotel’s property management system.
to bring the City Express by Marriott brand to Brazil,” said Federico Greppi, Chief Operations, Marriott International, Caribbean and Latin America (CALA). Advertisements “We’re excited to continue our collaboration with FÁBRICA DE HOTÉIS.
Digital Key is a win-win because itâs as much about operational efficiency as it is about improving guest satisfaction.â The Salto Space integration is already live at YUST, a Belgian hospitality brand that combines short and long stays in a unique hybrid model. MCR, one of the largest hotel owner-operators in the U.S.,
By surfacing in-stay feedback in real time within the PMS, hotel staff can take immediate action on service issues, enhancing operational efficiency and delivering a more seamless, personalized guest experience across both branded and independent hotels.
Once vetted by LG, services can operate independently but harmoniously, opening new possibilities for operational efficiency, guest engagement and cost savings. âAnd TraknProtectâs safety buttons provide a new level of safety for hotel employees who are working alone.
AI-Driven Content Creation: Automatically generate compelling, on-brand content for emails, speaker bios, and event pages to streamline and scale event marketing efforts. Personalization at Scale: Deliver personalized session and networking suggestions to attendees, enhancing engagement and overall satisfaction.
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