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Travellers are willing to spend money to have a good experience and service. Therefore, we want to build a hotel that emphasises peace and serves the best service like home. After stepping into the hotel business, Siri Village Chiang Mai, Khun Mai was looking for a solution to help with onlinesales promotion and marketing.
STAAH solves online distribution management woes Apart from providing the best service possible, hotels must not neglect the need to maximise their sales channels to boost revenue. However, IDEAS was struggling to achieve this with constant connection issues with multiple online travel agents ( OTAs ).
Another common strategy utilised in hotel revenue management consulting is to identify other potential revenue streams, from value-adding services, to new target markets, to opportunities to upsell and cross-sell. An investment in hotel revenue management services is therefore one that can quickly deliver an attributable return.
Prior to STAAH, The Smith House team had to manually manage room availability, rate adjustments, and limit onlinesales channels. Freeing up staff time to re-establish The Smith House’s stellar guest service was important. Being accurately represented across more online channels was also important for increased bookings.
80 DAYS Hall 10.1 | Stand 109 80 DAYS is an award-winning, full service creative and digital marketing agency that specialises in hospitality, working with some of the world’s most respected hotel and travel brands.
The remarkable service and awe-inspiring ocean views leave a lasting impression on both local and global travellers, making it a coveted destination on their must-visit lists. Our goal is to provide exceptional service to our guests from the moment they book until their departure.
Commenting on this development, Brijesh Surendran, President of Sales at Hotelogix, said, “Royale Paragon is poised to grow and it is the right time for them to fuel that growth momentum with our cloud-based multi-property management system.
Whenever they have questions, support is quickly offered by the STAAH customer service team. The team quickly learned to navigate the new system and today they are operating seamlessly. During the onboarding process, Breakas was made aware of many of STAAH’s smart marketing features , including WatchMyRate and Get Google.
In particular, the business underlines STAAH’s dynamic rates system as key to optimising onlinesales. STAAH excels in customer service, knowing its success comes when its customers succeed. What sets a platform apart from the rest is the people behind it.
Whenever they have questions, support is quickly offered by the STAAH customer service team. The team quickly learned to navigate the new system and today they are operating seamlessly. During the onboarding process, Breakas was made aware of many of STAAH’s smart marketing features , including WatchMyRate and Get Google.
With only 24 rooms it is one of the few family-owned hotels in town that has earned a reputation for personal and attentive service. They told us about how SiteMinder has improved their day-to-day business and even helped them to increase their onlinesales. We recently spoke to owner Matthias Gerber and his son Tom.
Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. A great guest experience is marked by personalised service, attention to detail, and a commitment to exceeding expectations.” Our dedicated staff are not just employees but ambassadors of hospitality.
The advent of Online Travel Agencies (OTAs) has revolutionized the hospitality sector. It allows travellers to compare rates and services of multiple properties. Understanding OTAs OTAs refer to Online Travel Agencies, which are online hotel booking websites for travelers and onlinesales channels for hotels.
Selling a $100 online voucher for $75 to spend inside the property could be quite a revenue churner (if sold at the right time). Having experienced your brand and service hand, your biggest advocates are in-house guests or those who have stayed with you in the past. Avoiding the mistakes above is bound to help boost your onlinesales.
Table of contents An unforgettable guest experience This is not just a beautiful place but the services from the hotel will impress you even more. Therefore, we strive to provide the best service from the moment our guests make their booking to the very end, when they check out.” It has also significantly reduced our labor costs.
Thanks to the two-way connection between their PMS, SiteMinder and onlinesales channels, managing reservations has become a breeze. But with PetsPyjamas we get guests that deliberately spend time at the hotel and use more of our services. It’s enough to enter them once and the system pushes them to our distribution channels.
Onlinesales are expected to account for 76% of total revenue in the travel and tourism sector by 2028, by which time, revenue is set to reach £746.4bn ( Statista ). But he says it’s worth remembering the central goal of loyalty schemes and subscription services. This ultimately drives prices down and improves customer service.”
Consider your target audience and what they appreciate the most about your services. Contemplate your agency’s values and the one-of-a-kind pain points your services strive to solve. According to travel resource Dream Big Travel Far, onlinesales will account for 73 percent of tourism and travel revenue by 2026.
Luxury brands are embracing this trend by launching their own resale platforms that guarantee authenticity and offering authentication services for third-party platforms. This seamless blend of the digital and physical realms elevates onlinesales and enriches the luxury shopping experience.
Guests often filter hotels based on reviews , giving preference to properties with consistently positive feedback regarding service quality, cleanliness, hospitality, and amenities. It’s crucial for hoteliers to actively monitor online reputation across OTAs , Google, TripAdvisor, and social media.
VAIA conversational AI assistant enables hotels to provide 24/7 service, enabling guests to receive immediate answers to their questions, make reservations, request housekeeping or maintenance, and access concierge services through the communication channel of their choice. A Demo of VAIA can be viewed here.
Sites can use storytelling through videos and blog posts to highlight green initiatives, local community involvement, and ethical sourcing of materials and services. UP Hotel Agency Specialises in helping hotels to drive onlinesales and increase profitability through direct channels.
The same strategic thinking and revenue management principles applied to these core hotel services should also be directed toward parking facilities. When viewed from this lens, parking is not just an ancillary service or an amenity offered for convenience, but a dynamic asset with serious revenue potential.
For guests, they are like the ultimate platform to look at multiple options, compare rates, read reviews, see hotels’ online scores, etc., Importance of OTAs for hotel booking As onlinesales channels, OTAs generate about 50% to 55% of hotel bookings. before making the reservation - everything in one place.
In a 200+ room establishment, manually managing bookings, arrivals, and departures can lead to errors such as booking conflicts or delays in service, immediately impacting guest perceptions and satisfaction. Traditional methods are prone to inaccuracies, resulting in overstocking or shortages that affect service quality and financial health.
Independent hotels stand out in the bustling hospitality industry with their unique charm and personalized service. They cannot increase onlinesales, keep track of guest preferences, and provide better service to their guests. To deal with it, they need user-friendly hotel management software.
More online room sales A cloud-based PMS can easily integrate with other third-party hospitality solutions like a hotel channel manager. The integration allows real-time rates and inventory updates across multiple onlinesales channels, including OTAs and metasearch engines.
Costar ) Onlinesales in the hotel segment will generate 80% of total revenue by 2026. Hotel Management) 47% of hotel guests would prefer to order room service if the hotel has the option of ordering via an app. Services Recommendation. and reach US$ 1.27 Statista ). The types of travel people are betting on at present.
The onlinesales funnel tends to be much longer and more complex than the brick-and-mortar one. Chatbots for Personalized Customer Service Luxury consumers expect immediate and personalized service. This means that the story you tell should be simple enough to be divided into “small bites.”
They’ve had prior experiences with our services, which they’ve found pleasing, leading them to consistently select our establishment for their lodging requirements,” said Jeremy. Although various factors contribute to a hospitality business’s success, such as hotel software, guest experience is also a priority. “To
They’ve had prior experiences with our services, which they’ve found pleasing, leading them to consistently select our establishment for their lodging requirements,” said Jeremy. Although various factors contribute to a hospitality business’s success, such as hotel software, guest experience is also a priority. “To
Taking into consideration the continuing growth of onlinesales and the quick adoption of mobile technology by consumers, we have put together some questions that will need your attention in the upcoming year: Internet Marketing. Contact us for hotel consulting services to help build a solid plan to outperform your competition.
Download Our Latest Whitepaper The Ultimate Guide to Luxury Digital Marketing Receive your FREE copy of “The Ultimate Guide to Digital Marketing for Luxury Brands,” to get insights into marketing your high-end products and services for increased sales. dominate online purchases. Who Is the Target Market for Luxury Watches?
Hotels can improve GEO by creating detailed FAQs about nearby attractions, local experience guides, personalised travel tips, and service descriptions, all backed by statistics, reviews, and citations to boost visibility and relevance in an AI-driven digital world.
Revenue is forecast to have an annual CAGR of 1.85% between now and 2027. 23% of bookings are currently made offline. 91% of total revenue will be generated through onlinesales by 2027, reaching a market volume of US$7.27
including ancillary services), a more expensive room category or a long stay bring more value than a one-night standard room booking. Channel manager: It allows you to push inventory updates and new reservations between all onlinesales channels and your PMS in real-time.
Channel mapping: The software maps room types to each channel’s formatting requirements so that rooms display consistently across all onlinesales channels while also syncing seamlessly back into the PMS. Functionalities Look for simplicity, a product that’s user-friendly, intuitive, and meant for self-service.
It allows you to sell your rooms through: Your own website Your social media pages Metasearch sites like Google Hotel Ads The system can take credit card details and work with an online merchant service or integrate with a payment gateway, or online payment processing software , to process deposits and payments.
However, by focusing on cost-effective, proven hotel sales strategies, you can overcome these challenges, beat the competition, grow your revenue and ultimately grow your business and achieve your goals. Top 10 cost-effective ideas to increase hotel onlinesales 1. It’s crucial to know how to respond to a hotel review !
This means hotels worldwide are actively seeking tech solutions to boost direct booking conversion rates, streamline communication with travelers, and monitor real-time data to enhance customer service. The platform empowers reservation, marketing, and sales teams by converting service requests into direct bookings and revenue.
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