This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Hotels can now deliver individualized guest experiences at scale by tapping into rich data sets, including booking patterns, past stay preferences, loyalty behaviors, and even social media engagement. Predictive analytics can forecast demand, helping hotels optimize staffing levels and inventory. Tools like ChatGPT and Jasper.ai
Leverage OTA data: Expedia manages over seven petabytes of data and offers hoteliers actionable insights through tools and support, helping shape pricing, campaign effectiveness, and demand forecasting. Hotels must market based on traveler intent, not just their own priorities.
But doing it at scale is impossible without structured data and hospitality-driven tech tools. Instead of relying on gut feelings or broad averages, hoteliers can finally tie investments to outcomes with precision—and scale what works. How to Start Using Data Analytics in Your Hotel? Is your team still sending every message manually?
But doing it at scale is impossible without structured data and hospitality-driven tech tools. Instead of relying on gut feelings or broad averages, hoteliers can finally tie investments to outcomes with precision—and scale what works. How to Start Using Data Analytics in Your Hotel? Is your team still sending every message manually?
First Hospitality selected Stayntouch PMS to support its independent hotelsâenhancing operational agility, driving mobile-enabled service and delivering a seamless, personalized guest experience. For First Hospitality, the ideal guest experience blends seamless efficiency for the guest with genuine local connection.
First Hospitality selected Stayntouch PMS to support its independent hotelsâenhancing operational agility, driving mobile-enabled service and delivering a seamless, personalized guest experience. For First Hospitality, the ideal guest experience blends seamless efficiency for the guest with genuine local connection.
First Hospitality selected Stayntouch PMS to support its independent hotelsâenhancing operational agility, driving mobile-enabled service and delivering a seamless, personalized guest experience. For First Hospitality, the ideal guest experience blends seamless efficiency for the guest with genuine local connection.
Punchh Loyalty: Punchh® remains the restaurant industryâs gold standard for loyalty and is now even more flexible with deeper integrations into marketing, guest data, and ordering, new membership tier functionality, and AI-driven rule activation to support enterprise-scale retention.
and kitchen operations tech company QSR Automations LLC, announced their intention to merge. The merger will create a restaurant technology company that delivers solutions for the entire food lifecycle at scale. QSRs kitchen display technology is a natural fit with Crunchtimes operations management solutions," said Raguin. "We
Punchh Loyalty: Punchh® remains the restaurant industryâs gold standard for loyalty and is now even more flexible with deeper integrations into marketing, guest data, and ordering, new membership tier functionality, and AI-driven rule activation to support enterprise-scale retention.
Now, fresh 2025 data shows that what began as a simple re-engagement tool has scaled into a high-performing, high-value recovery channel â proving that a well-timed reminder can turn hesitation into confirmed stays. For hotels looking to scale, simplify, and stay ahead, success will depend on more than adoption.
A respected transformation strategist and thought partner, Copeland brings a strong track record of leading complex global transformations, unlocking performance and scaling growth throughout more than 20 years of experience across multiple industries including food service. Copeland reports to CEO Paul Carbone.
McKinney joins Ostromâs team to drive operational excellence and scale execution across the Jack in the Box system. Ryan Ostrom, Jack in the Box chief customer & digital officer, will continue to lead the broader customer experience and strategy. Copeland reports to CEO Paul Carbone.
Read Your Prospects Minds with Intent Data. Intent data can uncover signs that a target account is in the market right now for solutions like yours. In addition, intent vendors such as Bombora , MRP , and The Big Willow can deliver a layer of insight to maximize your findings, depending on your specific solution and targeting criteria.
Episodes are created in partnership with local destination management organisations (DMOs), and itineraries are informed by Tripadvisor’s traveller intent data. . Expect loyalty programs to be reimagined in line with this trend, and for brand activation companies such as Way to quickly scale.
AI Tools Trends and Forecasts 95% of companies have now integrated AI into their marketing strategy, 44% of which indicate they’ve gone all the way. Elai has an extensive range of pre-made templates to churn out professional videos at scale in just three clicks. Mediaboom is here to help.
A recent Statista report forecasts that by 2025, over ten percent of all retail sales in the United States will stem from mobile commerce, underscoring the critical need for luxury brands to innovate their digital marketing strategies. Positive Customer Testimonials Think of it as word-of-mouth marketing on a grand scale.
Forecasting demand is an example. “We’re AI can understand intonation and intent and give feedback on how well an interaction went. AI for training and coaching is a great example of using technology to empower better human interaction at scale. Quantifying relationships between data sets to come up with predictions.
The more business you can generate from existing guests, the more healthy your business will be in the long run, since you’ll be able to spend less on marketing and forecast more accurately. You need to listen to your guests intently and show them you understand. Scores of 4 or higher indicate positive sentiment.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content