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ARLINGTON, VirginiaThe U.S. hotel industry reported mixed year-over-year comparisons,according toCoStars latest data through April 5, 2025. U.S. Hotel PerformanceMarch 30 – April 5, 2025Percentage change from comparable week in 2024Occupancy: 63.8 percent (down 0.6 percent)ADR: $160.18 (up 1.4 percent)RevPAR: $102.21 (up 0.8 percent) Among the Top 25 Markets,San Franciscosaw the largest occupancy increase (up 13.2 percent to 67.5 percent).
Despite floods in northern Queensland and Tropical Cyclone Alfred in south-east Queensland, Accors hotels in Queensland are recording a 30% increase in Easter long weekend bookings, when compared to the same time leading up to Easter in 2024. Accor is Australias largest hotel operator with more than 350 hotels, resorts and apartments nationally and over 100 in Queensland.
In todays competitive hospitality landscape, staying ahead means embracing change. The partnership between BeSafe Group and SiteMinder offers innovative insurance solutions that help hoteliers boost revenue, streamline operations, and enhance guest satisfaction. With technology and personalised insurance products, this collaboration simplifies the hotelier’s role in managing bookings and cancellations while giving guests more flexibility and peace of mind.
Every hotelier dreams of high occupancy, steady revenue, and a thriving business year-round. And if you ask, theyll all agree demand generation is the key to success. But heres the catch: while its easy to talk about, not everyone truly understands what it means, let alone how to do it right. Some mistake it for just another buzzword, while others misuse it completely, focusing on short-term wins instead of building sustainable demand.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Manual updates are a thing of the past for Vivatel Kuala Lumpur whose investment in a tech boost has paid off in a big way. Vivatel Kuala Lumpur , strategically nestled in the vibrant heart of the city, offers a seamless blend of convenience and comfort for travellers. As a modern city hotel, Vivatel Kuala Lumpur enjoys an enviable location, providing quick and easy access to all corners of the Klang Valley.
Queenstowns Nugget Point Hotel is set to relaunch as Coronet Ridge Resort, a five-star luxury alpine retreat, following a NZ$30 million full-scale redevelopment. The 40-room property, managed by Capstone Hotel Management, is accepting stays from early Q4, 2025. Capstone Founder and Managing Director, Clare Davies, applauded owners New Bay Group on the investment in Nugget Points redevelopment.
In todays competitive hospitality landscape, driving revenue beyond the traditional room rate is no longer a luxuryits a necessity. Thats where Pablo Torres, hospitality consultant and SiteMinder Expert Partner , comes in. With over two decades of experience, Pablos expertise is helping hotels unlock hidden revenue potential. SiteMinder is proud to partner with Pablo, a true pioneer in hospitality revenue strategies, to help properties thrive in this ever-evolving market.
In todays competitive hospitality landscape, driving revenue beyond the traditional room rate is no longer a luxuryits a necessity. Thats where Pablo Torres, hospitality consultant and SiteMinder Expert Partner , comes in. With over two decades of experience, Pablos expertise is helping hotels unlock hidden revenue potential. SiteMinder is proud to partner with Pablo, a true pioneer in hospitality revenue strategies, to help properties thrive in this ever-evolving market.
Digital registration cards are at the heart of a faster, more modern check-in experience. By collecting guest information before arrival, they help properties eliminate paperwork, reduce wait times, minimize fraud, and start each stay off on the right foot. In this article, well break down what digital registration cards are, why they matter, and how they can make life easier for both your team and your guests.
Let’s be honest, the hospitality industry has come a long way in recent years, but there’s still room for improvement when it comes to accessibility. We’ve all heard stories of travelers struggling to find suitable accommodations that cater to their unique needs. It’s time we take a real close look at how accessible hotel rooms are revolutionizing the travel experience for everyone.
Taplin Group and 1834 Hotels have opened a new 60-key coastal property in South Australia. Located at 1 Colley Terrace, The George Glenelg aims to deliver a refined and sophisticated stay close to Glenelg Beach and the Jetty Road precinct. Its the latest venture from Taplin Group, a South Australian family-owned company with a heritage dating back to 1932.
Hotel Designs Il Sereno, Lake Como merges music and design in the Listening Suite Il Sereno, Lake Como merges music and design in the Listening Suite Inspired by Japans revered listening rooms exclusive spaces where vinyl records are appreciated with quiet reverence the groundbreaking Listening Suite at Il Sereno elevates the art of listening… New this season at Il Sereno, the Listening Suite has been conceived under the artistic direction of Patricia Urquiola , reflecting a significant
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Most travelers dont book a hotel on their first visit to a website. Instead, they bounce between tabs, compare rates, and disappear without a trace. Failing to stay top-of-mind means you risk losing them to online travel agencies (OTAs) or competitors. A key component of a hotels digital strategy, retargeting ads, re-engage high-intent travelers who have already expressed interest in your property.
Running a hotel in todays competitive market involves more than just offering comfortable rooms and great service. With the hospitality industry adapting to evolving guest expectations and the rapid growth of online booking platforms, managing hotel operations become increasingly complex. Hoteliers face several challenges that include juggling between online travel agents (OTAs) to maintain rate parity and ensure smooth operations without overbookings or missed opportunities.
United Airlines is set to become the only United States airline to offer flights to Bangkok, Thailand, and Ho Chi Minh City, Vietnam, with new daily service from Hong Kong planned to start on October 26, 2025. The new flights will provide a major tourism boost and will further increase Uniteds presence across Asia Pacific. In addition, United is also adding a second daily flight between San Francisco and Manila from October 25 and travellers from both cities will have the option of a daytime or
Skift Take: Mandarin Oriental is about to unveil its first major change to its marketing since 1985. Expect a revamped logo and the debut of a mobile app as the luxury hotel brand charges toward doubling its portfolio by 2033.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Hotel Designs A by Adina is set to redefine the Viennese hotel landscape A by Adina is set to redefine the Viennese hotel landscape A by Adina has chosen a stunning location for its first Austrian aparthotel on the banks of the Danube River, within Austrias tallest and most prestigious residential tower… From Australian born TFE Hotels , A by Adina represents premium travel experiences with a collection of architecturally striking and thoughtfully curated apartment-hotels in prime Austral
In today's rapidly evolving hospitality landscape, integrating technology into hotel operations has become essential. However, relying solely on technological advancements without emphasizing human interaction and operational excellence can lead to impersonal guest experiences. This blog explores the balance between technology and human touch, highlighting the importance of operational excellence and showcasing how Hotelogix's features can bridge this gap effectively.
Thailand-based company ONYX Hospitality has an extensive history in hotel management and development going back more than half a century and its four key brands, Amari, Shama, OZO and Oriental Residence are growing at a steady pace. Here, ONYX Hospitality Vice President of Global Sales, Sunny Kimat, discusses the South East Asia market and the unique selling points of its four key brands at the recently renovated and rebranded Amari Hotel in Bangkok.
Hotel Business caught up with Sara Masterson , president, Olympia Hospitality , to discuss her career journey, her role at the company and her thoughts on being a female leader in a male-dominated industry. Have you always been interested in hospitality? I grew up on Cape Cod, an area deeply tied and dependent on tourism to support the local economy.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hospitality stands at a crossroads. Hotels worldwide are grappling with a labor crisis, facing vacancies, high turnover rates , and fierce competition to recruit new employees. While the COVID-19 pandemic didnt cause this conflict, it certainly accelerated it and has only exacerbated the situation in the post-pandemic era. So, whats next for the hospitality workforce?
In today’s rapidly evolving hospitality landscape, choosing the right Point of Sale (POS) system is more crucial than ever for hotels. Recent market research indicates that the global hotel POS terminal market is set to reach a staggering $4.8 billion by 2028 , growing at a CAGR of 8.1% from 2023 to 2028. This growth underscores the increasing importance of robust POS solutions in the hotel industry.
The countdown is on to the Australian debut of the highly anticipated 1 Hotel Melbourne, with the property now taking reservations for a June opening. The mission-driven luxury lifestyle brand, founded by hospitality visionary Barry Sternlicht, brings its sustainable luxury and nature-inspired design to life at a waterfront Riverlee property on the southwestern edge of Melbournes CBD.
Skift Take: With Indians traveling outbound increasingly, long-haul destinations are trying to capitalize on this growing market segment. Tourism Australia is hopeful that its online visa process will make it a preferred destination, coupled with growing air connectivity and strong bilateral ties.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
CHICAGO Hyatt Hotels Corporation and Princes Gate Hotel Limited Partnership have revealed that Hotel X Toronto will join the Destination by Hyatt brand, marking the brands entrance into Canada. In the last 10 years, Hyatt has quintupled its brand presence in Canada. Hotel X in Toronto features a year-round heated rooftop pool, the first Guerlin Spa in Canada and 10XTO, a 90,000 sq. ft. athletic club with tennis courts, squash courts and fitness studios.
Did you know that hotel taxes contribute billions of dollars annually to local economies, funding everything from infrastructure projects to tourism promotion? For travelers, these taxes can significantly impact the overall cost of a stay, while for hoteliers, understanding and complying with these taxes is critical to avoid penalties. In this comprehensive guide, we will explore hotel taxes in depth, covering their definitions, types, calculations, and regulations worldwide.
Pan Pacific Melbourne welcomes new GM Carl Forrest has been appointed to the position of Hotel Manager at Pan Pacific Melbourne. An accomplished hospitality and tourism professional, Forrest brings over 24 years of experience, having held management roles for luxury hotel brands throughout Australia including the Yarra Valley Lodge, Lindenderry at Red Hill, Dunkelds Royal Mail Hotel and three View Hotels in Sydney, Brisbane and Melbourne.
As operating costs continue to rise, hoteliers are facing economic pressures from all angles. This has led owners everywhere to search for new ways to drive revenuewhile delivering an experience guests will want to return to. The good news? Hotel entertainment technology can provide an unexpected source of income. Here are four ways hotels can drive revenue through their TVs: Monetize Hotel TV Screens When hotels integrate third-party advertising, a guest TV can be an […] The post Four Sur
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Hotel Designs Elevating interiors: Top 5 pieces for hotel design from BoConcept Elevating interiors: Top 5 pieces for hotel design from BoConcept The modern hotel industry demands furniture that seamlessly blends luxury, functionality and durability BoConcept takes us through five statement pieces that exemplify its commitment to flexibility, standout aesthetics and long-lasting quality for hotel interiors… BoConcept, a globally recognised brand with a strong manufacturing backbone and cu
TORONTO Manga Hotel Groups TOOR Hotel, part of JdV by Hyatt, has officially opened its doors in downtown Toronto. This upscale hotel was created by Canadian hotelier Sukhdev Toor, president and CEO of Manga Hotel Group. The 33-storey hotel offers 232 guestrooms and suites, with 181 premium residential rental units, and an array of elevated amenities, including destination dining at the Muse Bistro + Bar, valet parking, a 1,500 sq. ft. fitness centre and yoga studio, a 3,000 sq. ft. southern ter
Hotel Indigo has made its New Zealand debut with the official opening of Hotel Indigo Auckland on Monday. The 225-room Midtown hotel is located on the historic site of a 1912 motor house on Albert Street that once imported Cadillacs into the country. As one of Aucklands tallest buildings, Hotel Indigo Auckland spans 27 floors of a 41-storey tower and features floor-to-ceiling windows offering views of the city skyline and harbour.
Waikiki, HawaiiKa Lai Waikiki Beach, part of LXR Hotels & Resorts, announced that it will begin a multi-million-dollar renovation on June 2, 2025. Led by Bryan O’Sullivan Studio (BOS), this extensive transformation coincides with the property’s 15th anniversary and reflects developer Irongate Group’s commitment to redefining luxury hospitality in Waikiki.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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