5 Reasons Your Response Time Matters in Hospitality
BCV
JULY 20, 2021
You may be surprised to learn that only 56% of travel and tourism brands respond to customer messages on social media. These stats, which come from Sprout Social, don’t get any better when you consider that 40% of consumers expect a response within the first hour, and 79% expect that answer in the first 24 hours. In other words, if your hotel isn’t responding to messages on social media within the first day, you’re disappointing 79% of customers.
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