Sat.Mar 16, 2024 - Fri.Mar 22, 2024

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Achieving Sales Team Excellence – The Will to Manage

Anthony Cole Training

It's difficult to choose what the toughest part of any sales manager’s job is and it can vary by company, industry or geography. Undoubtedly, it will be about people – finding the right salespeople, hiring and onboarding, coaching them on important deals and for skill development. And don’t forget about holding them accountable to the goals established and their activity to achieve those.

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Former JetBlue CEO Took Home $10.8 Million in 2023

Skift Blog

Skift Take: Robin Hayes raked in some of his highest compensation during his 8-year tenure as JetBlue CEO while the carrier struggled to reach profitability in 2023.

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HUNTER Conference Kicks Off With Market Report and Forecast

Lodging

The Hunter Hotel Investment Conference (HUNTER) is underway at the Atlanta Marriott Marquis. Celebrating its 35th milestone year, event attendees number over 2,100 from 950 companies across 48 states, including 100 college students. Event programming and speakers include underrepresented groups within the hospitality industry and new programming aimed at engaging attendees.

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‘It’s going to be outstanding’: Hilton boss reveals strong First Nations influence for Australia’s first Waldorf Astoria

Hotel Management

Hilton is gearing up to launch new brands into the region including urban micro-hotel brand Motto by Hilton, Hilton Area Vice President and Head of Australasia, Paul Hutton, told a small group of media at a roundtable on Thursday. The company’s focus on strategic and organic growth has resulted in 32 hotels operating across the region, with more on the way, the Australasia boss confirmed.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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AI is here and it’s impacting hotel operations, starting with Housekeeping

eHotelier

AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages.

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Q&A: Why Vrbo’s New Brand Campaign Is Spotlighting Trust, Transparency, and Consistency

Skift Blog

Skift Take: Do vacation rental travelers prefer consistent experiences over quirky stays? Vrbo is betting they do, with a new brand campaign that aims to outshine the competition by highlighting traditional properties, price transparency, and loyalty rewards.

More Trending

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Bleisure travel boosts Wyndham’s growth in Asia Pacific

Hotel Management

Wyndham Hotels and Resorts is gearing up for further growth in Asia Pacific following a strong 2023 which saw 222 hotels signed and 158 new properties opened. During a short visit to the region from March 4-7, 2024, Wyndham President and CEO, Geoff Ballotti, participated in 27 signing ceremonies for new hotels – including properties in Greater China, Thailand, Cambodia – while also meeting with more than 30 owners across the region.

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The domino effect of training and development for hospitality employees

eHotelier

Recognizing the importance of education and utilizing different styles of teaching will eventually motivate the employees to higher performance and will lead to higher customer satisfaction and loyalty.

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U.S. to Review How Airlines Handle Passengers’ Personal Information

Skift Blog

Skift Take: The review into passenger data protections is the first of many the Department of Transportation plans to periodically conduct.

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Procell InSite: Revolutionizing Hospitality With Operational Efficiencies, Sustainability, and Customer Satisfaction

Lodging

In the rapidly evolving landscape of the hospitality industry, businesses continuously strive for innovation to enhance operational efficiencies, customer satisfaction, and ESG goals. Procell InSite emerges as a pioneering solution, integrating cutting-edge technology to meet these demands. This comprehensive system offers a seamless approach to managing operational tasks, promoting environmental sustainability, and elevating the guest experience, making it a game-changer for hotels, resorts, en

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Hilton’s US$210 million Graduate acquisition could result in over 500 new hotels, CEO Nassetta says

Hotel Management

Hilton is acquiring popular United States brand Graduate Hotels from Adventurous Journeys Capital Partners for US$210 million and the global chain’s CEO Chris Nassetta says the acquisition provides a significant growth opportunity across the globe and could result in the opening of over 500 new properties. The acquisition, which includes all rights to the Graduate brand worldwide, was the talk of this week’s (20 Mar) Hunter Hotel Investment Conference in Atlanta – an event which attracts a large

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FAA Steps Up Oversight of United Airlines Following Safety Incidents

Skift Blog

Skift Take: The FAA will be reviewing United’s work processes, manuals and procedures after a string of safety incidents the carrier experienced in March.

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World Cup Fans Could Face Long Wait Times For U.S. Visas

Skift Blog

Skift Take: The U.S. better get the visa wait time issue and others resolved before the 2026 FIFA World Cup – a massive tourism event.

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2 Rideshare Startups Raise $250 Million from Uber and Others

Skift Blog

Skift Take: Four startups raised nearly $280 million this week alone for services that help consumers travel without owning personal vehicles.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Booking and Expedia: The Easy Money Is Over, What Comes Next?

Skift Blog

Skift Take: Booking and Expedia now face slower growth, stiffer competition and increased pressure on profit margins.

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Ryanair CEO Shares Social Media Strategy – And Two Topics Even He Won’t Touch

Skift Blog

Skift Take: In a sitdown interview with Skift, Michael O'Leary reveals some of the secrets to Ryanair's viral success, and tells us the two subjects that are absolutely off-limits.

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Sonder Delays 2023 Earnings Report, Needs to Restate Financials for Past 2 Years

Skift Blog

Skift Take: The expectation is for an increase in Sonder's overall net loss for 2022 and 2023.

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CEO of Oyo: ‘We Don’t Need Access to Capital’

Skift Blog

Skift Take: Oyo has been focused on hyper-growth. Its CEO wants to keep going, but he's happy to take a pause first if needed.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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China’s Weak Economy Won’t Stop ‘100 Million’ Tourists

Skift Blog

Skift Take: Let's hope a weak economy doesn't stop 100 million Chinese tourists from turning out globally this year.

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LaLiT Hotels: Meet the Brand Supporting LGBTQ Travel in India

Skift Blog

Skift Take: Keshav Suri is on a mission to use his hotel chain to boost inclusion and pride in India.

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Agoda CEO: Customer Support in India Needs Work

Skift Blog

Skift Take: Omri Morgenshtern says India has a problem when it comes to partners overbooking hotels.

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Eric Garcetti on India Travel: Visa Wait Times, Growing Tourism, and Cricket

Skift Blog

Skift Take: A lot of Indians are waiting a long time to visit the U.S. Eric Garcetti wants to generate the same excitement in U.S. travelers about visiting India.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Dubai Tourism CEO on the Power of Bollywood, Indian Visas and Cricket

Skift Blog

Skift Take: India is one of Dubai's most important markets both culturally and touristically. Issam Kazim wants to bring the two closer in any way he can.

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The Risks of Short-Term Rental Arbitrage

Skift Blog

Skift Take: Industry veteran Carl Shepherd voices skepticism about short-term rental arbitrage.

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United Airlines Now Allows Family and Friends to Pool Miles for Booking Trips

Skift Blog

Skift Take: United is one of the biggest U.S. airlines to allow friends and family to combine miles — at no extra fee — to redeem award tickets.

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Oberoi Chief Plans New Ultra-Luxury Hotel Brand

Skift Blog

Skift Take: Oberoi Group's CEO wants to introduce more luxurious, boutique-style hotels in India, and he disclosed the company is working on a new ultra-luxury brand with a "nature" theme.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Play Airlines Shake-Up Sees Largest Shareholder Become New CEO

Skift Blog

Skift Take: The Icelandic airline's biggest shareholder has secured his place in the captain's seat, but will the direction of travel change?

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Hoshino Resorts: How This CEO Built an Iconic Japanese Hotel Brand

Skift Blog

Skift Take: Yoshiharu Hoshino, the CEO of Hoshino Resorts, is one of the world's most remarkable hotel executives. He's built a group of brands now intimately associated with Japan's tourism development and distinctive approach to hospitality.

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Abu Dhabi’s Nurai Island Resort Shuts Down Temporarily

Skift Blog

Skift Take: Nurai Island's website states all villas are "sold out" indefinitely.

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Korean Air Seals Deal With Airbus to Replace Long-Haul Jets

Skift Blog

Skift Take: Despite Boeing having its new 777X and 787 Dreamliner on offer, Airbus' best-selling widebody jet has clinched the deal.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i