Sat.Jun 01, 2024 - Fri.Jun 07, 2024

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3 Keys to Increase Customer Acquisition & Deposit Growth

Anthony Cole Training

Working with community banks across the country, we understand that now is an important time to have the right people in the right place, asking the right questions, to address the flow of deposits. In this high interest rate environment, consumers are moving excess amounts from checking accounts to higher yielding CDs and alternative products. This presents problems and opportunities for every bank.

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2024 Emerging Video Trends on Social Media

BCV

Pending TikTok legislation, the growing audiences for Instagram Reels and YouTube Shorts, and ever-changing algorithms—the world of social video content never stops evolving. With that in mind, it’s important to stay on top of emerging trends to keep your content fresh, engaging, and appealing to new audiences. Whether you’re a thought leader in the hospitality industry, a social media manager, or a content creator, here are six trends to help your social feed grab people’s attention in 2024 and

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American CEO Offers Flight Attendants 17% Pay Increase as Union Considers Strike

Skift Blog

Skift Take: American CEO Robert Isom told flight attendants they could receive immediate pay raises as negotiations for a new contract become increasingly more tense.

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3 Tips for Hotel Emergency Planning Using Key Control

Lodging

No matter how stunning the views from a resort hotel or how convenient a location, all hotels are vulnerable to fire, power outages, weather-related natural disasters, and active intruder incidents. Preparing for disasters and emergency situations is crucial for hotel security teams. Having a solid emergency and disaster recovery plan helps to minimize operational disruptions with the aim of saving lives.

Hotels 317
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Hybrid hotel brand Drifter unveils its first location in Christchurch

Hotel Management

Leisure Accommodation Collective (LA Co) has opened the doors of its first Drifter property – a hybrid hotel offering with a mix of private and shared suites, communal spaces, and a program of free events. The 95-room Drifter Christchurch, located in a heritage building at 96 Litchfield St on the southern side of the city’s CBD, welcomed its first guests over the weekend.

Branding 264
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The Rise of Influencer Marketing in the Hospitality Industry

Social Hospitality

Marketing 130

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A Lens on Labor: Growing Costs Remain a Setback for the U.S. Hotel Industry

Lodging

Although we are well into the new year, the global hotel industry is still facing many of the same struggles from years past, including staffing shortages. Those shortages are pushing hotels to increase pay and benefits to compete for available labor. When looking at the United States, average hourly earnings for employees in the leisure and hospitality sector are the highest they have ever been—averaging $23.37 in 2023 and hitting $23.86 in January 2024, according […] The post A Lens on L

Hotels 289
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Major growth: Hilton to double lifestyle portfolio to 700 hotels in next four years

Hotel Management

Hilton is expecting to double the company’s lifestyle portfolio to 700 properties within the next four years in a major expansion of the company’s fast-growing category. The recent addition of Graduate Hotels and NoMad to Hilton’s portfolio, coupled with increasing guest and owner demand, has positioned the company to further accelerate lifestyle category growth, according to Hilton Chief Financial Officer and President of Global Development, Kevin Jacobs.

Branding 262
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How AI and Digital Transformation Can Enhance the Timeless Charm of Hotels

Are Morch

This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateway. __ Hotels often lag in implementing Digital Transformation and AI due to a combination of factors. Key among these is the perception of high costs and […] The post How AI and Digital Transformation Can Enhance the Timeless Charm of Hotels appeared first on Are Morch, Digital Transformation

Hotels 130
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Airbnb Thinks Its Edge Over Vrbo and Booking Is Individual Hosts

Skift Blog

Skift Take: The easier route for platforms to scale listings is to contract with property managers. But Airbnb thinks that the secret sauce is individual hosts.

Scale 332
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Chatham Lodging Trust Acquires Home2 Suites by Hilton Phoenix Downtown

Lodging

WEST PALM BEACH, Florida—Chatham Lodging Trust announced that the company has acquired the recently opened, 148-room Home2 Suites by Hilton Phoenix Downtown for $43.3 million or approximately $293,000 per room. The institutional quality, six-story hotel sits in downtown Phoenix and includes the Fuller Paint Company Building that houses the hotel’s public spaces, including a food and beverage outlet.

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AHICE Aotearoa gears up for another stellar event as conference heads to Christchurch for first time

Hotel Management

The Aotearoa Hotel Industry Conference and Exhibition (AHICE) is back in 2024 for another unmissable two-day event and on the South Island for the first time. Taking place in Christchurch, New Zealand on September 25-26, 2024, AHICE Aotearoa will again provide a unique conference and networking opportunity for the hotel industry. After a two hugely successful events in Auckland in 2022 and Wellington 2023, the 2024 conference promises another stellar line-up of speakers from across New Zealand,

Events 261
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Klook Joins STAAH Platform to Expand Its Travel Network Amidst High Demand from Asia

STAAH

STAAH bridges its growing base of 20,000+ customers to travelers across Asia, thanks to the company’s latest partnership and integration with Klook, Asia’s leading platform for experiences and travel services. Asia’s travel recovery is back on track, with the travel market expected to grow over 5% resulting in a market volume projection of US$402 billion by 2028, a majority of which will be hotel transactions.

Travel 117
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Skift Travel Health Index Shows Strength Heading into Summer 

Skift Blog

Skift Take: The spring travel surge and strong consumer sentiment boosted the Skift Travel Health Index in April 2024. The momentum is expected to continue.

Travel 326
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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STR, Tourism Economics Downgrade 2024-2025 U.S. Hotel Forecast

Lodging

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The Hotel Britomart takes guests on sensory journey in New Zealand’s native bush

Hotel Management

The Hotel Britomart in Auckland has launched a regenerative travel experience that will see guests plant trees, learn about local culture, herbs and plants, and discover how to forage native foods. The sensory experience is offered in partnership with Velskov, a regenerative New Zealand native forest farm located in Parau, 25km west of Auckland’s CBD, and caters to the growing number of travellers considering the environmental and social impacts of their trip.

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Accor & Amadeus Announce a New Collaboration

Amadeus Hospitality

This partnership will empower hotels to deliver inspiring and customized experiences across Accor’s extensive global portfolio thanks to Amadeus’ market-leading Central Reservation System June 5, 2024 – Amadeus and Accor expand their strategic partnership, with Accor implementing Amadeus’ Central Reservation System (ACRS) for its extensive portfolio of properties globally.

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Marriott’s Not Selling Just Rooms Anymore – Inside Its Bet on AI

Skift Blog

Skift Take: Marriott is looking to tap AI to reinvent itself as a travel retailer, letting customers create bespoke experiences much the way they do today when booking an airline ticket.

Retail 326
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Aimbridge Hospitality Names William Davenport Chief Financial Officer

Lodging

PLANO, Texas—Aimbridge Hospitality announced William Davenport as its new chief financial officer, effective July 8. Davenport will sit on the organization’s executive leadership team and report directly to Craig S. Smith, CEO. As chief financial officer, Davenport will oversee the financial management of the company and have direct responsibility for accounting, financial planning and analysis, compliance, tax, treasury, and procurement.

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Wayfarer TV: Fiji Airways to become 15th full member of oneworld alliance

Hotel Management

Fiji Airways is to become the 15th full-member airline of the oneworld alliance, building on its previous status as a oneworld connect partner. Fiji Airways has been a valuable presence in the oneworld alliance for the past five years as a oneworld connect partner. During this time, the airline has developed cooperative links with all oneworld member airlines, paving its way to a more seamless integration as a full oneworld member.

Services 130
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VIP arrivals: hottest hotels opening in June 2024

Hotel Designs

Hotel Designs VIP arrivals: hottest hotels opening in June 2024 VIP arrivals: hottest hotels opening in June 2024 Checking out some of the latest hotels guests will be checking into this summer, Editor Sophie Harper gives us her top picks from June’s hottest hotel openings… Summer is upon us (not that we’ve seen much sunshine here in the UK)! But June does typically signal the beginning of peak season, particularly across the European travel market, and therefore we have seen the usual rise in n

Resorts 111
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Marriott Reveals First Look at Its Newest Hotel Brand

Skift Blog

Skift Take: Marriott has unveiled details about its newest hotel brand, temporarily named Project Mid-T. It is mainly designed for converting existing hotels or reusing office spaces and is aimed at middle-class travelers.

Branding 326
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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NYU Conference Panelists Discuss Why and How to Go Green

Lodging

Among the many topical sessions at the 46th Annual NYU International Hospitality Industry Investment Conference was “Return on Sustainability: What Is the Value of Integrating ESG Into Investment Strategies?” Panelists Anne Becker-Olins, global head of design & technical services luxury, Accor; Benedetta Cassinelli, CEO, Considerate Group; and Paul Stanley, director, Corporate & Investment Banking ESG Solutions, Wells Fargo, raised several useful considerations for owners looking to inve

Services 264
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Inside Byron Bay’s latest boutique hotel, Basq House

Hotel Management

A boutique hotel designed to feel like home has begun welcoming its first guests on Friday June 7. The 32-room hotel, located in the village centre, is the vision of Melbourne-based owners, and friends, Matt Walsh and Shane Wilkinson, to create a “home-away-from-home”. Inspired by the grandeur of Moroccan riads, the design, by StudioFAB, Creative Director and Founder Matt Dalby, and locally based Interior designer, Léo Terrando, on interiors, is much like a house, with a distinct indoor-outdoor

Hotels 130
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Inspirational leaders: who they are and how can you become one?

eHotelier

Great leaders are all around us. They instill trust, motivate others, display honesty and integrity, get results, build relationships, and care about those around them personally and professionally.

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Venice’s Tourism Chief Eyes Higher Entry Fee on Day-Trippers

Skift Blog

Skift Take: Venetians may hike their new entry fee to €10 and expand how often it applies. The goal is to draw a bigger share of travelers who are respectful and want to explore Venice beyond the beaten path.

Tourism 322
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Hyatt Pipeline Grows 85 Percent Since 2017, Reaches 129,000 Rooms

Lodging

CHICAGO—Hyatt Hotels Corporation reported its pipeline has grown by nearly 85 percent since 2017, reaching a record 129,000 rooms. Hyatt’s commitment to creating the preferred portfolio for high-end guests has resulted in doubling luxury rooms, tripling resort rooms, and quintupling lifestyle rooms since 2017. “Hyatt’s ability to lead the industry in net rooms growth for seven years is a result of our unique approach to development,” said Mark Hoplamazian, president and CEO, Hyatt. &

Pipeline 264
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First locations of Wyndham and Sbe’s new Project HQ Hotels revealed as brand takes off

Hotel Management

The first two properties in the Project HQ Hotels and Residences and portfolio, the collaboration between Sbe founder and CEO, Sam Nazarian, and Wyndham Hotels and Resorts, have been announced at this week’s (3 Jun) NYU International Hospitality Industry Investment Conference in New York. Nazarian and Wyndham revealed the first hotels in HQ’s brand portfolio will be based in Montreux, Switzerland and Detroit, Michigan and initial renders show some striking properties are on the way.

Branding 130
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Knowledge is power in the restaurant sector

eHotelier

Publicly disclosing information can have mixed outcomes for catering enterprises, new research shows.

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Behind Delta’s Strength: CEO Ed Bastian Talks Strategy as Competitors Stumble

Skift Blog

Skift Take: Bastian’s drive for simplicity at Delta follows a disastrous week for rival American Airlines, which cut ties with its chief commercial officer and lowered its financial outlook.

Business 322
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i