Sat.Oct 14, 2023 - Fri.Oct 20, 2023

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How to turn negative reviews into booking opportunities in the digital era

eHotelier

By understanding the motivations behind reviews and actively seeking guest feedback, you can motivate your guests to share their positive experiences online, ultimately boosting your bookings.

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10 Tips for a Comprehensive Hotel Key Control Policy

Lodging

While today’s hotel guests largely use electronic access cards to enter assigned guestrooms, hundreds to thousands of mechanical keys are essentially used daily on hotel properties. Housekeeping staff use keys for access to guestrooms to perform job duties. Hotel security, maintenance staff, and hired contractors also use keys for access to equipment, maintenance, supply rooms, fleet vehicles, and guestroom emergencies.

Hiring 333
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U.S. Travel Caution FAQ: What the State Department Advice Means for Travelers

Skift Blog

Skift Take: This worldwide caution for Americans to stay alert in tourist spots, even often safe European capitals, is quite notable.

Travel 329
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Key appointments: The Star, Four Seasons, Mindil Beach Resort

Hotel Management

Jessica Mellor named CEO of The Star Gold Coast The Star Entertainment Group has promoted The Star Gold Coast Chief Operating Officer Jessica Mellor to the position of CEO at the Gold Coast operation. The move is part of an organisational restructure that will see the creation of property-based Operational Business Units in Brisbane, the Gold Coast and Sydney, each of which will be led by a property-based CEO who will report directly to Group CEO and Managing Director, Robbie Cooke.

Resorts 264
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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5 Keys to Fixing Prospect Indifference

Anthony Cole Training

Every time we onboard a new client, we have a kickoff event where we lay the foundation of the sales process we teach at Anthony Cole Training Group.Inevitably, at some point during that kickoff event we talk about dealing with the competition, specifically how to differentiate yourself from the competition you will face.

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Knowland and Amadeus Report Q3 2023 Hospitality Group and Business Performance Index

Lodging

ARLINGTON, Virginia—Knowland and Amadeus presented the metrics from the companies’ Hospitality Group and Business Performance Index. The third quarter of this year shows the top 25 U.S. markets have recovered 99.1 percent for group business compared to the same time in 2019. Group bookings are calculated using occupancy and average daily rate (ADR).

More Trending

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Bumper quarter for BWH as 45 properties open globally

Hotel Management

BWH Hotels has opened 45 new properties globally in the third quarter, expanding its portfolio throughout key markets in Asia, Europe, North America and South America. The group’s expansive growth of its 19 distinctive brands sees the addition of a range of offerings from luxury to premium economy accommodations, with its Best Western brand continuing to grow from strength to strength.

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The Prosperous Hotelier Book Interview with Bruce Jordan

Hotel Financial Coach Blog

The Prosperous Hotelier Book Interview with Bruce Jordan Bruce Jordan AKA “The Michael Jordan of Hotels” – In This No Holds Barred Interview Purchase on Amazon in paperback, hardcover or Kindle format Complimentary Discovery Call – [link] Video Course Links: [link] [link] Be sure to check out my other services on the links below. On-line […] The post The Prosperous Hotelier Book Interview with Bruce Jordan first appeared on Hotel Financial Coach.

Services 147
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Four New Sonesta Simply Suites Locations Open

Lodging

NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the grand openings of four new Sonesta Simply Suites locations: “The addition of four new Sonesta Simply Suites hotels in four new destinations underscores the demand for extended stay hotel options,” said Keith Pierce, EVP and president franchise and development, Sonesta. “With these hotels, Sonesta has opened over 20 hotels this year.

Hotels 286
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Choice-Wyndham Faces Long Odds. The Skift Travel 200 May Reveal Choice’s Thinking

Skift Blog

Skift Take: The market is skeptical that Choice's hostile takeover bid for Wyndham will be successful. The Skift Travel 200 sheds light on the hotel sector and the thinking behind this offer.

Travel 329
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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A new standard in sustainable luxury

Hotel Management

Discover a new level of luxury with Interior Images and their latest brand partner, Urban Rituelle – creators of exquisite, sustainable Australian-made amenities crafted to elevate your guest experience. In the world of luxury guest amenities, Interior Images is a name synonymous with sophistication, quality, and expert consultation. One of the cornerstones of Interior Images’ success lies in its partnerships with superior brands – both from around the world, and closer to home.

Branding 264
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Guest Post by: Alicia Rother, 5 Strategies for Navigating Financial Challenges in the Hospitality Industry

Hotel Financial Coach Blog

5 Strategies for Navigating Financial Challenges in the Hospitality Industry The hospitality industry has long been a cornerstone of the global economy, providing millions of jobs and contributing significantly to local economies. However, recent times have put this industry to the test like never before. The COVID-19 pandemic, economic downturns, and shifting consumer preferences have […] The post Guest Post by: Alicia Rother, 5 Strategies for Navigating Financial Challenges in the Hospit

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Three Key Practices for a Strong Loyalty Program

Lodging

Today’s traveler has an abundance of lodging choices. With customer loyalty playing an integral role in a hotel’s operations, getting it right can mean all the difference, especially for smaller, boutique brands. When successful, a loyalty program can bring a steady source of referrals, continued stays, and increased spending at the property over time, among other advantages.

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Australian Adventure Tourism Operator Sees Chinese Tourist Revival

Skift Blog

Skift Take: The Chinese traveler's slow return continues to impact global travel. But adventure tourism operators are optimistic they'll be parachuting into newly opened group travel countries like Australia.

Tourism 313
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Competition heats up amongst APAC hotel investors, CBRE reports

Hotel Management

Asia Pacific’s hotel market is capturing the attention of institutional investors with competition heating up for prime hotel assets in tier one markets including Australia, Japan and Singapore, according to a new report from CBRE. Despite constraints on airline seat availability and current economic headwinds, the strong performance of hotels over the past 12 months relative to other asset classes, is ensuring that investor appetite continues to strengthen.

Hotels 162
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How Employers in the Hospitality Industry Can Build More Efficient Health Plans

Are Morch

The hospitality industry, characterized by its round-the-clock operations, often faces unique challenges when it comes to the health and wellness of its employees. Crafting an efficient health plan is not just an obligation but a crucial investment in the well-being and satisfaction of the staff. Let’s uncover five strategic ways employers in this sector can […] The post How Employers in the Hospitality Industry Can Build More Efficient Health Plans appeared first on Are Morch, Digit

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F&B Trends Since COVID: Changes in Service Have Influenced Hotel Financial Performance

Lodging

The 2020 COVID-influenced lodging industry recession resulted in some noticeable changes to the way hotels provide food and beverage (F&B) service. Social distancing regulations forced operators to be creative in the way they served F&B to guests. Rising wage rates and sharp increases in F&B product costs compelled hotel managers to find ways to control costs.

Services 263
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Anyplace Raises $10.3 Million for Remote Worker Rentals: Startup Funding Roundup

Skift Blog

Skift Take: Two startups in corporate travel raised money this week, along with another in short-term rentals.

Travel 313
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Wyndham rejects US$7.8 billion takeover bid from rival Choice Hotels

Hotel Management

Choice Hotels International Inc. has made a public proposal to acquire all the outstanding shares of Wyndham Hotels and Resorts Inc at a price of US$90 per share – an offer that has been “unanimously rejected” by Wyndham’s board of directors. On Tuesday, Choice Hotels went public with its offer to buy Wyndham following six months of negotiations, but the latest US$7.8 billion cash-and-stock acquisition offer has been described by Wyndham as “highly conditional, unsolicited” and “underwhelming”.

Hotels 162
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The psychology of colour in hotel spaces

eHotelier

The psychology of colour significantly impacts how guests perceive the world of hotel design. Each colour, when skillfully blended, can evoke strong feelings, create moods, and leave an enduring impression.

Hotels 122
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Booking.com Explores Seven Travel Trends for 2024

Lodging

AMSTERDAM—Booking.com commissioned research among more than 27,000 travelers across 33 countries and territories, combining it with its insights as a digital travel platform to reveal seven predictions for travel in 2024. Where in years past travel has been a means to escape life, Booking.com released research that shows that travel is life in 2024 with more than three quarters (78 percent) revealing that they feel more alive than ever when they are on vacation, and […] The post Booking.co

Travel 263
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Don’t Miss Skift Aviation Forum on November 1 in Fort Worth, TX

Skift Blog

Skift Take: Embrace the future of aviation through insights, innovation, and exploration of future trends during this year's Skift Aviation Forum. You won't want to miss this jam-packed event.

Events 307
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Exclusive: how Lylo is meeting demand for style-led budget accommodation

Hotel Management

Amid an increased cost of living, consumers are seeking out quality accommodation offerings at affordable prices. Hotel development experts share some of their key findings across the budget, economy and midscale segments. EVT’s Lylo Managing Director, Tim Alpe, discusses rising demand for budget accommodation. The irrepressible desire to travel is alive, as strong as ever.

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Tampa, Las Vegas, San Diego leading Q3 U.S. group revenue recovery

Hotel Business

The third quarter of this year shows the top 25 U.S. markets have recovered 99.1% for group business compared to the same time in 2019, according to the Hospitality Group and Business Performance Index from Knowland and Amadeus. Group bookings are calculated using occupancy and average daily rate (ADR.) The index combines event data from Knowland with hotel booking data from Amadeus to give both individual and aggregate views of the key drivers of hotel performance and is updated on a quarterly

Revenue 122
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CoStar: U.S. Hotel Performance Continues to Increase, Comparisons Remain Mixed

Lodging

WASHINGTON—U.S. hotel performance increased from the previous week, and year-over-year comparisons remained mixed, according to CoStar’s latest data through Oct. 14, 2023. U.S. Hotel Performance October 8-14, 2023 Percentage change from comparable week in 2022:Occupancy: 68.5 percent (down 2.3 percent)ADR: $164.25 (up 3.2 percent)RevPAR: $112.51 (up 0.8 percent) Among the Top 25 Markets, Oahu Island saw the largest year-over-year increases in occupancy (up 17.8 percent to 85.2 percent) and RevPA

Occupancy 159
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American Airlines Had a Rough Quarter, but Points to 2024 Tailwinds

Skift Blog

Skift Take: American had a lackluster third quarter. Executives say its on the cusp of big profits ahead.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Hilton Sydney’s Marble Bar marks 130 years with evolved offering for the next gen guest

Hotel Management

Hilton Sydney’s popular nightlife venue Marble Bar marked its 130th anniversary this week with the hotel launching new initiatives to ensure the venue lives on in the local bar scene for many years to come. Since its establishment in 1893, the Victorian-style bar has become a cherished meeting place and live music venue for Sydneysiders as well as a host of famous guests including Liza Minelli, Cold Chisel, The Veronicas and Adam Lambert.

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Choice Hotels goes public with proposal to acquire Wyndham

Hotel Business

Choice Hotels International Inc. has revealed a proposal to acquire all the outstanding shares of Wyndham Hotels & Resorts Inc. at a price of $90 per share, payable in a mix of cash and stock. Wyndham has ended months-long negotiations with the company. Under Choice’s proposal, the $90 per share to be received by Wyndham shareholders would consist of $49.50 in cash and 0.324 shares of Choice common stock for each Wyndham share they own.

Closing 119
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The Ritz-Carlton, Dallas Completes Property-Wide Renovation

Lodging

DALLAS—The Ritz-Carlton, Dallas announced the completion of a multi-million dollar renovation. Led by Texas-based design firm Rottet Studio, the hotel’s reimagination includes updates to all 218 guestrooms and suites, the lobby, public areas, and corridors, as well as to The Ritz-Carlton Club Lounge. The hotel’s renovation pays homage to the city’s journey, blending influences of fashion, art, and botanicals.

Hotels 146
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Mews Buys Hotel AI Startup. Plus: 3 Other Travel Tech Acquisitions

Skift Blog

Mews bought a company that focuses on personalized hotel guest recommendations, one of at least four travel tech acquisitions this month.

Travel 301
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i