December, 2022

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Sales Commandment #8: Thou Shalt Always Remember to Add Value

Anthony Cole Training

Are you following the Ten Commandments of Sales Success? Find out by watching our new series with Chief Growth Officer Mark Trinkle. Today, Mark will discuss Commandment #8: Thou Shalt Always Remember to Add Value.

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9 Insider Tips on Improving Customer Service and Relations in Your Business

Are Morch

For every business to grow and be successful, it needs to have good customer service. Without it, the business might suffer from high customer churn and negative reviews. With good customer service, your business’s public image will increase through word of mouth. This gives you a competitive edge and in turn, increases your business profits. […].

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The 10 Best Holiday Office Party Games & How to Play Them

Social Tables

Planning an office party for the holidays is no easy feat. The event planner or planning team is in charge of organizing an event that is fun, festive, and affordable. You’re responsible for planning a party your coworkers will want to attend and, even more importantly, a party they’ll enjoy. Luckily, choosing the right office holiday party games can help guarantee that your seasonal shindig is a smashing success.

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2023 hotel and travel trends

Boutique Hotel News

BHN editor Eloise Hanson outlines six hotel and travel trends expected to shape the industry in 2023. Hotel e-tail. With inflation on the rise globally, consumers are likely to be more mindful when it comes to spending their money. Pent-up demand and revenge travel have helped major cities recover post-Covid, resulting in strong and resilient ADRs. In fact, research from HVS shows that over the past 50 years, daily rates across London hotels have grown 0.75 per cent on average above inflation pe

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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How sustainability in hotels can help save the planet?

eHotelier

There’s just one Earth, and it is currently in a triple emergency according to the United Nations. Here’s the part your hotel can play in bringing a change.

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Bed Bugs Are Mobile – Stop Them in Their Tracks with Prevention

Hotel Business

Bed bugs are one of the most difficult and expensive pests to treat once they decide to make your hotel their home. They may enter by hitchhiking onto guest luggage, the clothes of hotel employees or even via service or delivery vehicles that visit daily. Once a bed bug enters, it will have ample food and hiding places to survive and thrive within a single occupied room.

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Celebrate Your Child’s Birthday in a Hotel: How to Make It a Fun Event

Are Morch

The birthday of a child is an extraordinary occasion. It’s a moment when kids may celebrate their birth and all of the fantastic things that have transpired in the year afterward. It may also be stressful for parents as they strive to devise methods to make the celebration memorable. But there are different settings where […]. The post Celebrate Your Child’s Birthday in a Hotel: How to Make It a Fun Event appeared first on Are Morch, Digital Transformation Coach.

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Top 5 Hospitality Blogs From 2022 You Shouldn’t Miss Out

STAAH

It has been an interesting year, where the markets are back in action, Clearly, the tourism and hospitality industry got to see some positive growth. Bringing together some of the most trending articles, Here’s a mix of hospitality industry blogs from 2022 that our readers enjoyed the most. Revenge Travel, Sustainability, Direct Bookings & Unique Experiences were clearly a thing in 2022.

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Too Busy? How to Say No Politely

STEINHART & ASSOCIATES

Hotel salespeople can be distracted by allowing others to steal their time Salespeople in the hospitality industry are high-energy. We’re all highly motivated, deeply involved with our customers, constantly responding to inquiries, and real go-getters. Moving a million miles per hour, handling so many finite details, uber enthusiastic – are we taking on too much?

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Are you going to miss the best time to sell hotel rooms in 2023?

eHotelier

Start off the new year on the right foot with this lesser-known hotel marketing strategy.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Why hotels should consider IAQ to enhance guest experience

Hotel Business

By Bhavesh Gupta. The pandemic has changed the world’s perception on many things, including how people think about, interact with and what they expect from the buildings they visit. Humans spend 90% of their lives indoors ; however, they don’t always think about the air they breathe inside. It might actually be surprising to some that indoor air can be more seriously polluted than outdoor air.

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Coaching for Success – Great Sales Growth Results Require Great Coaching

Anthony Cole Training

In an economic environment that is like the one we are in heading into 2023, your growth strategy may not be so much about sales growth, but rather more about holding on to what you have!

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How Startups Can Generate Leads in A Competitive Market

Are Morch

Generating leads is a top priority for businesses of all sizes, scales, and domains, and startups are no exception. Lead generation is all the more crucial during the early stages of business as it opens the revenue potential for survival and growth. Moreover, such businesses need quality along with the numbers because only qualified leads […].

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Thoughtful Thursday: Important Update for Malaysian Hoteliers on Tourism Tax Regulations

STAAH

In compliance with the Tourism Tax Act 2017 and the Tourism Tax Regulations 2017 to the local tax regulations, starting on January 1st 2023, Hotel Operators now need to collect, report, and remit the Tourism Tax of MYR10 per room per night from all foreign guests and/or tourists. We have made this easy for STAAH Customers in Malaysia. Hotel operators can insert the notice into their STAAH Booking Engine.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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How to Avoid Interruptions

STEINHART & ASSOCIATES

Interruptions plague hospitality salespeople because of who and what they are. When it comes to the sales personnel at a hotel, as a general rule salespeople have the following wonderful qualities: They are smart. They are well-groomed. They are well-educated. They are attractive. They have excellent anticipatory skills. They are terrific fun. Unfortunately these qualities can lead directly to interruptions.

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What Gen Z guests want in their hotel stay

eHotelier

Appealing to Gen Z is essential for your long-term success. But, how do you do it? How can you slightly shift your marketing strategy to go from Gen X and millennials to a younger audience wanting to see the world?

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Report: Independent hotels see record-breaking occupancy

Hotel Business

Hotel management system provider RoomRaccoon has unveiled its annual global report, RoomRaccoon Report 2022, “A Year of Impact: What’s Next?” The report analyzed the booking data of thousands of independent properties in 54 countries around the world. The data covers key hotel performance indicators such as occupancy, RevPAR, booking lead time, length of stay, international and domestic travel, direct and OTA bookings, as well as upsell performance to forecast trends shaping the hote

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Sales Commandment #10: Thou Shalt Never Answer the Un-Asked Question

Anthony Cole Training

Has thou been answering the un-asked question? Find out why you should never, ever answer the un-asked question in the final commandment of the 10 Commandments of Sales Success.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Tips To Empower Your Hotel Business with A Compelling Mobile App

Are Morch

The hospitality business is back with a bang in the new normal. Not surprisingly, it is more competitive than ever, with new entrepreneurs foraying into the domain and existing ones giving their best. Keeping pace is the key to survival and growth in the landscape. But having the best ambiance and amenities at your hotel […]. The post Tips To Empower Your Hotel Business with A Compelling Mobile App appeared first on Are Morch, Digital Transformation Coach.

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Top 5 Hospitality Industry Videos of 2022

STAAH

It was a great year where we had amazing webinars, BLAAH BLAAH sessions, and hotel technology-related video blogs. Bringing together some of the most watched videos from this year here are our top 5 videos. Hotel Technology Trends – What To Expect In 2022. Best practices to drive Direct bookings. STAAH Webinar Sell More Rooms with Google Free Listing Indian Sub-Continent & Europe.

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Aimbridge adds boutique and upscale hotels to portfolio

Boutique Hotel News

US: Aimbridge Hospitality has been selected to manage the boutique Coachman Hotel in South Lake Tahoe and the upscale Le Méridien Pasadena Arcadia hotel. CL Hotels recently acquired the newly-renovated Coachman Hotel. CL plans to remodel 22 of the total 104 rooms and increase the property’s meeting space by 900 square feet. A grab-and-go F&B outlet is also in the works.

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Hotel SEO: Top 3 crucial tips to help your hotel rank on Google

eHotelier

SEO, or search engine optimization, improves the visibility and ranking of a website on search engine results pages (SERPs) and it can be a powerful tool for booking traffic and generating leads for hotels.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Peachtree names Rachel Huang VP, hotel analytics & support

Hotel Business

Peachtree Hospitality Management, an affiliate of Peachtree Group, named Rachel Huang as vice president of hotel analytics & support. She will report to Patrick Short, PHM’s president. Huang brings with her 20-plus years of international hospitality analytics and project management experience. She will lead PHM’s business intelligence strategy in providing data-backed decision support across multiple functions in her new role. “Following on a tremendous 2022 that saw Peacht

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The Sales Game: 10 Lessons for Winning & Losing

Anthony Cole Training

It has been almost a month ago, but real fans will remember. It was a game for 45 minutes and then it wasn’t. I am talking about the Michigan, Ohio State rivalry football game played November 26, 2022. Up for grabs was the Big Ten Football Championship Game and a shot at being in the NCAA football playoffs.

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Hotel SEO: Top 3 Crucial Tips to Help Your Hotel Rank On Google

Are Morch

What is SEO for Hotels? SEO, or search engine optimization, improves the visibility and ranking of a website on search engine results pages (SERPs). SEO can be a powerful tool for booking traffic and generating leads for hotels. A variety of strategies can be used to improve a hotel’s SEO, including optimizing website content for […]. The post Hotel SEO: Top 3 Crucial Tips to Help Your Hotel Rank On Google appeared first on Are Morch, Digital Transformation Coach.

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STAAH appoints Amanda Armstrong to its Board of Directors

STAAH

Amanda brings more than 20 years of experience leading sales across Xero, CCH Software and as Chief Revenue Officer at Vend. December 15th, 2022, Auckland : A leading cloud-based hospitality software provider, STAAH has announced Amanda Armstrong as an independent director to its Board of Directors effective 1st September 2022. Amanda joins STAAH to help guide the company’s vision and mission to become the technology partner of choice for hoteliers via its channel manager, website booking engine

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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GHM to launch The Chedi brand in Saudi Arabia

Boutique Hotel News

Saudi Arabia: General Hotel Management (GHM) has signed The Chedi Wadi Safari in Diriyah. The Chedi and 15 other hotel brands have been announced in Diriyah and Wadi Safari. The project is spearheaded by Diriyah Gate Developments Authority (DGDA) in line with the Kingdom’s Vision 2030. Diriyah is currently in its first phase of construction. The 14 kilometre-square project will include hotels, museums, galleries and more, and is expected to attract over 27 million visitors annually.

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How hotels can skip OTA pre-authorizations and go direct

eHotelier

Many hoteliers don’t fully understand the importance of pre-authorizations in their overall revenue management strategy, here's what you need to know.

OTA
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First Cambria opens in Georgia

Hotel Business

Cambria Hotels, an upscale brand franchised by Choice Hotels International has opened the Cambria Hotel Savannah Downtown Historic District—the brand’s newest downtown location and the first Cambria to open in Georgia. The new six-story, 101-room Cambria hotel is in the city’s National Historic Landmark District. It is within walking distance to the Savannah Civic Center, the SCAD Museum and Forsyth Park, and is a short drive to several top area employers, including Georgia Ports Au

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How to Plan a High School Reunion in Ten Easy Steps

Social Tables

In a busy, fast-paced world, many people find it challenging to stay in touch with close friends, see family regularly, and maintain older relationships. When was the last time you saw your old classmates or reconnected with your childhood friends? If you can’t remember the last time, you’re not alone, but it’s been too long. A high school reunion is a fantastic excuse for old friends, acquaintances, and classmates to get together, catch up, and reconnect.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.