November, 2020

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4 Rules to Help Salespeople Maximize Initial Prospect Meetings

Anthony Cole Training

How important is it that you or your sales team close more business, more quickly at higher margins?

Closing 315
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Evènement Masterclass Hôtelière

Experience Hotel

Chers hôteliers, Non, je ne vais pas vous proposer d’échanger autour du contexte actuel et des difficultés que l’on rencontre dans le secteur hôtelier. Tout a déjà été dit, il me semble. Vous avez sans doute déjà étudié la question de votre reprise d’activité et mis en place les mesures nécessaires dans vos établissements. Je vous propose plutôt de profiter de cette période creuse pour vous concentrer sur l’avenir et pour vous former sur un enjeu capital de notre secteur,

OTA 52
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52 Hospitality Companies to Follow in 2021

Savvy Hotelier

This is a list of companies in various categories of the hospitality industry that I recommend you follow to stay informed. It covers hotels, OTAs, apartment rentals, airlines, travel magazines, and industry research. It is NOT the one and only full list of companies to follow, there are many more companies out there and there are plenty more local and regional companies to where you are.

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Here’s Why Independent Hotels Are Investing in PMS

Clock Software Hospitality

Independent hotels have seen significant growth since online travel agencies transformed the hospitality market place. Independents, for the most part, can exclusively rely on distribution channels to build up their brand, as unlike hotel chains, most independent properties do not have a large marketing budget to build up their brand in the general public’s eye.

Upsell 52
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Is Your Hotel Ready for Christmas and NYE? Here’s a Checklist for 2020

eTourism

Christmas and New Year's Eve are right around the corner and it can be one of the busiest times of the year if you're a hotelier looking to make the most out of the end-of-year peak period.

Hotels 52
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62 – Capturing Leisure Travel This Winter

Travel Media Group

In this episode of the Suite Spot, host Ryan Embree helps hoteliers prepare for the upcoming 2020 winter season and shares his thoughts on what to expect. Ryan takes a look at two major factors impacting travelers' booking decisions this winter: the weather and area-specific COVID-19 restrictions. He walks through multiple examples of social posts and marketing strategies that properties can implement to give them the best opportunity to attract and capture leisure travelers.

Travel 52

More Trending

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Tout savoir sur la ligne de production d’un E-mailing hôtelier

Experience Hotel

Comme vous le savez, il est très rare qu’un projet débouche sur les résultats escomptés sans une préparation attentive. Dans toutes les stratégies, un plan minutieux vaut bien mieux qu’un plan tiré sur la comète. La marketing par mail n’échappe pas à cette vérité. Pour toucher votre cible et générer le trafic espéré, dans votre ou vos établissement(s), il faut donc définir et maîtriser toutes les étapes qui constituent la ligne de production d’un e-mailing.

ROI 52
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The 6 Hospitality Podcasts for Hospitality Students

Savvy Hotelier

Podcasts became the perfect partner for my walks in April this year during the first lockdown. I was trying to find a new way to consume industry information and to distract myself in the new world that 2020 was becoming. As a hospitality student, you’ve got to stay informed with what is going on in the industry today. Because it ultimately impacts you, if not today, it will eventually when you enter the working world.

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6 Cost-Cutting and Environmentally-Friendly Tips for Budding Green Hotels

Clock Software Hospitality

Hoteliers are always on the lookout to amend their practices according to guest demand, and in recent years an increasing number of guest prospects are choosing to make environmentally conscious choices. Hoteliers see many benefits to going green, the two biggest ones being budget-saving on utilities, and of course the chance to label yourself as a green hotel.

Hotels 52
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Guest Journey Mapping to enhance customer experience

eHotel Management

, Guest Journey Mapping to enhance customer experience. Customer loyalty leads to better profitability since It is cheaper to sell existing customers compare to finding new customers. You can build better loyalty by enhancing the customer experience. Guest Journey mapping is one tool to achieve customer experience . Online Hotel Management Courses and Training.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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61 – TMG OneView Feed 2.0

Travel Media Group

In this episode of the Suite Spot, we highlight the launch of Travel Media Group’s OneView® Feed 2.0. Jason Lee, VP of Product & Technology, joins host Ryan Embree to talk about this exciting update and what it means for TMG’s hotel partners. Jason shares how social media and online reputation have evolved since the initial launch of TMG OneView® back in 2018.

Travel 52
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It's Goal Setting Time, Start Here

Anthony Cole Training

H. Personal Goal Setting from Anthony Cole Training on Vimeo.

Sales 296
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Comment faire une stratégie Metasearch efficace ?

Experience Hotel

Après une discussion très enrichissante à propos des metasearch avec Quentin Lederer, spécialiste dans le domaine et COO de WIHP Hotels , j’ai décidé de vous partager ses conseils. Sujet crucial du monde de l’hôtellerie 2.0, les Metasearch doivent être connus et utilisés par tous les gérants d’établissement. Mais leur utilisation doit être pratiquée en bonne intelligence.

OTA 52
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Innkeeper Q&A Roundup with Video: Tips for Responding to Reviews, Keywords in Google Analytics, Does Changing My Content Ruin My Rankings?

Odysys

Odysys The Odysys customer success team joins the podcast to go over a few questions and topics we hear from customers. In this podcast we discuss: Tips for Responding to Reviews Why there are no Keywords in Google Analytics Does changing your content ruin your rankings? These are just a few of the questions our team gets all the time. We thought we’d share our thoughts.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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The Five Ways in Which Hospitality Technology Can Improve Hotel Efficiency

Clock Software Hospitality

Presenting excellence is the goal of hospitality. Whatever the guest’s needs or wants, hoteliers will try to anticipate and meet at the drop of a hat. Throughout the years this has led to countless innovations in the industry, culminating with the adoption of hotel property management systems (PMS) which now act as the centre of a hotel’s daily operations.

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Growing Balch Hotel From Zero to Hero

Odysys

Odysys Samantha Irwin of Kaizen.Zone joins the podcast to talk about the “Trifecta” for an amazing customer experience that she and her staff focused on to grow the Historic Balch Hotel. The Balch Hotel, in the middle of nowhere, is now a destination unto itself for weddings, group events and quiet getaways. Samantha Irwin , former owner of the Historic Balch Hotel, is now an independent small business coach and passionate supporter of small business.

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Promote Last-Minute Getaway Deals During COVID

Odysys

Odysys Full-time content creator Jennifer Hansen joins the podcast to walk through why last-minute getaway deals are hot for independent lodging properties during the pandemic. We talk about some of the research behind it and things all B&B’s, Inns & Boutique Hotels can be doing right now to take advantage of the trend.

Hotels 40
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Les différences entre des outils comme MailChimp & SendingBlue et un logiciel d’e-mailing 100 % hôtelier ?

Experience Hotel

Parlons d’e-mailing ! D’entrée de jeu, précisons qu’il existe des outils comme MailChimp, SendingBlue ou Sarbacane dont les qualités ne sont plus à démontrer. Avec leur éventail de fonctionnalités, ces logiciels répondent à la plupart des besoins. L’idée-clé de cet article est de comparer l’utilisation de ces solutions génériques avec celle d’un logiciel d’e-mailing 100 % hôtelier, centré sur les besoins spécifiques de notre industrie.

ROI 40
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Man vs. Machine: What is the Best Way to Build Guest Loyalty

Clock Software Hospitality

During 2020 loyal guests have doubled their value to the establishment they frequent. The lifespan of a guest’s loyalty is at the foundation of revenue optimization strategies, which is why during a travel drought such guests increase their value exponentially. What keeps a guest loyal is a topic of debate which never dies down. The circumstances of hospitality change so rapidly and with greater frequency than ever before so keeping track of what appeals to guests and what goes too far can often