August, 2023

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8 practical tips to increase your hotel’s occupancy rates

eHotelier

8 practical tips to increase your hotel’s occupancy rates - Insights With a little creativity and lots of data and insights, low occupancy periods can be more efficiently managed.

Occupancy 105
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Generative AI Could Be the End of OTAs

Hospitality Tech

In the months since ChatGPT was released, average monthly searches for top OTA brands have dropped in half, demonstrating a declining interest in their brands and presenting hoteliers with an unprecedented opportunity to capitalize on a new direct bo

OTA 98
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TikTok for Hotels: Top 9 Strategies | Mews

MEWS

When people hear about TikTok, the first thing that comes to mind is teenagers dancing to the newest trending choreography. This type of content is loved and hated in equal parts (don't ask me which side I'm on).

Hotels 98
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Building an Effective Sales Coaching Program in a High-Tech World

Anthony Cole Training

To compete in the marketplace today, companies must first, identify the sales coaching needs of their managers and the strengths and weaknesses of the salespeople they coach. We know that in order to differentiate in business today, salespeople must be consultative, have great interactions with clients, provide solutions that solve their problems, and also create revenue for the company.

Sales 312
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Washington D.C. to Spend $20 Million to Close Global Tourism Recovery Gap

Skift Blog

Skift Take: The new hotel tax funds will be a big boost for Destination DC's marketing efforts.

Closing 306
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Key appointments: EVT, Sofitel, Salter Brothers, Crystalbrook, and more

Hotel Management

Jodi Brown takes the lead as GM of QT Wellington HM Awards 2022 General Manager of the Year Jodi Brown returns to EVT to take up the position of General Manager of QT Wellington and Museum Apartment Hotel. Brown has over 14 years of experience in the luxury hotel and hospitality industry under her belt including positions such as General Manager of Atura Hotel Albury – where she led the property through a 12-month full refurbishment and rebrand – General Manager of QT Sydney, and most recently a

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Speculation Blooms After KSL/Hersha Deal: Top Stories in Hotels

Skift Blog

Skift Take: The biggest story in hotel deals and development this week was that KSL Capital Partners said on Monday it wants to take Hersha Hospitality Trust private. But it was just one of many that the Daily Lodging Report newsletter covered.

Hotels 299
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Elevate Your Bank's Performance with One-on-One Sales Coaching

Anthony Cole Training

In the fast-paced world of banking sales, staying ahead of the competition requires continuous improvement. While group training sessions have many benefits, there's no denying the unique benefits of personalized one-on-one sales coaching. With over 30 years of experience working with banks, we have found that tailored coaching can be the key to unlocking your team's full potential.

Sales 294
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7 Activities for Your Sales Team Success

Anthony Cole Training

In analyzing those salespeople who are successful year after year, we have found significant consistencies in behavior, sales skills, and practice management. We call these The 7 Activities for Sales Success. If your sales team can adopt these 7 habits, you will be amazed at how your sales will improve.

Sales 294
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Exclusive: Minor Hotels to debut NH and NH Collection in Australia

Hotel Management

Minor Hotels is taking its European-born premium lifestyle brand NH Hotels and boutique NH Collection to Australia for the first time with the launch of two hotels over the next three years. The first NH hotel in Australia will be a AU$55 million new-build airport hotel located at 102-106 Robey Street, Mascot in Sydney, set for completion in 2026. Meanwhile, boutique upper upscale brand NH Collection will debut in 2025 at Wentworth Street in Sydney.

Hotels 279
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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New Zealand’s top hotel leaders to be honoured at inaugural Aotearoa Hotel Industry Leadership Awards

Hotel Management

HM Magazine in partnership with Hotel Council Aotearoa is set to recognise top performers in New Zealand’s hotel industry with the launch of the inaugural Aotearoa Hotel Industry Leadership Awards this October. The leadership awards will be celebrated at the second Aotearoa Hotel Industry Conference and Exhibition (AHICE) which takes place in Wellington on October 10-11, 2023.

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Exclusive video: STR President Amanda Hite’s global performance expectations

Hotel Management

It’s a mixed bag at present when it comes to global hotel performance, with key segments booming and others now lagging, but the outlook overall is positive. That’s the outlook from STR President Amanda Hite, who exclusively spoke on camera to Wayfarer Host and HM Editor-In-Chief, James Wilkinson, at the Hotel Data Conference in Nashville recently. In the exclusive video interview below, she says thanks to economic uncertainty, it’s challenging to forecast the key metrics of RevPAR, rate and occ

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Business Travel Survey: Costly Mistakes to Avoid and More ‘Blended Travel’

Skift Blog

Skift Take: Companies looking to reduce the rising costs of business travel would do well to evaluate their reporting systems, to avoid the risks associated with paper-based processes.

Business 247
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Capstone takes over management of Marlborough Sounds’ Portage Resort

Hotel Management

New Zealand’s Capstone Hotel Management has been appointed as the new management company for Marlborough Sounds property Portage Resort, formerly known as The Portage Hotel. Established in the early 1900’s, the 42-room Portage Resort features a restaurant and bar, an outdoor pool and a range of on-site activities. “We are absolutely thrilled to be joining the owners of Portage Resort to commence an exciting new chapter for the property,” said Capstone Managing Director, Clare Davies.

Resorts 246
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Exclusive video: Minor Hotels CEO Dillip Rajakarier talks global expansion across the brand portfolio

Hotel Management

Minor Hotels have rapidly taken the accommodation world by storm in recent years and are now the tenth largest operator on the planet. The group, led by popular CEO Dillip Rajakarier, have had major growth and interest across the portfolio that includes Anantara, NH Hotels, NH Collection, Oaks, Avani, Tivoli and more. In an exclusive video interview with Wayfarer Host and HM Editor-In-Chief, James Wilkinson, Rajakarier looks at the hot brands, key markets and his global expectations for growth.

Branding 246
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Ask Skift: Does Extreme Weather Deter Tourism?

Skift Blog

Skift Take: Destinations across the globe have experienced searing heat this summer, and are those soaring temperatures putting people off from traveling? Ask Skift looks into the impact of the blistering heat on tourism.

Tourism 247
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Bhutan Slashes Sustainable Fee by Half to Jumpstart Tourism Recovery

Skift Blog

Skift Take: Bhutan's $200 sustainable development fee brought more harm than help to its post-pandemic tourism recovery.

Tourism 246
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FAA Issues Safety Warnings to Airlines to Prevent Ground Staff Injuries

Skift Blog

Skift Take: “Separation” is the aviation safety watchword — whether in the skies or on the ground — to avoid terrifying runway mishaps.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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SkyWest’s Solution to U.S. Pilot Shortage Has Turned Into a Debate Over Safety

Skift Blog

Skift Take: Get ready for a war of words over what constitutes a safe airline.

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American Airlines’ Lawsuit Against Ticket Consolidator Reveals Details About Hidden Practices

Skift Blog

Skift Take: The whole airline consolidator business model lends itself to cutting corners and difficulties in enforcing contractual rules.

Business 246
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U.S. and China in Talks to Boost Tourism Ties

Skift Blog

Skift Take: The U.S. can't have a full tourism recovery until Chinese tourists return at their pre-pandemic levels. U.S. Commerce Secretary Gina Raimondo hopefully comes back from her meetings in Beijing with progress on the flight capacity problem.

Tourism 246
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JetBlue Would Raise Spirit Airfares by as Much as 40%: Report

Skift Blog

Skift Take: An admission by JetBlue that it would raise Spirit airfares could doom their proposed merger.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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American Airlines Sues Skiplagged, Alleging False Savings Promises and Deceptive Practices

Skift Blog

Skift Take: How long will it be before American Airlines' flight content gets removed from Skiplagged? Hint: Southwest sued and its flights are gone.

Travel 246
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Marriott Launches India’s First-Ever Co-Branded Hotel Credit Card

Skift Blog

Skift Take: Marriott is poised to gain a significant early advantage in a nation where credit card payments enjoy widespread popularity. This strategic move is set to provide added momentum to the hotel chain's ambitious target of expanding to 250 hotels by 2025.

Branding 246
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Taiwan to Allow Return of Chinese Tourists and Business People

Skift Blog

Skift Take: Not only is Taiwan's decision to allow Chinese tourists and businessmen to visit again a big step in trying to improve its relations with China, it will surely boost the country's efforts to attract 6 million tourist arrivals this year.

Business 246
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North Korea’s State Airline Permitted to Resume Flights to China

Skift Blog

Skift Take: Beijing allowing Air Koryo to resume flights to China is another big step in the country easing its enormously strict Covid measures and a major boon for one of its largest trading partners.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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U.S. Air Traffic Control Safety Risks Mount as FAA Hits Hiring Quota

Skift Blog

Skift Take: Staffing issues for the U.S. Federal Aviation Administration have moved into a dangerous phase since the need for training and experience further waylays insufficient air traffic controller numbers.

Hiring 246
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Hotel Brand Selina’s Wild Ride as a Penny Stock: Here’s What We Know

Skift Blog

Skift Take: Selina's stock price stabilized on Monday after a sharp drop to an all-time low on Friday. The chain of premium hostels and coworking spots is taking steps to escape penny-stock status.

Branding 246
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Ask Skift: Are Low-Cost Carriers Always Cheaper?

Skift Blog

Skift Take: Travelers have increasingly turned to low-cost airlines in recent years in the hopes of finding less expensive ways to fly, but are they really saving money? Here's what we found on the matter.

Travel 246
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European Summer Travel Hit by Strike-Related Disruption

Skift Blog

Skift Take: The industry is jittery, but there isn't actually any strike action set for the remaining weeks of summer.

Travel 246
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.