Mon.Jul 14, 2025

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Report: Independent hotel guests want personalization over price

Hotel Business

An overwhelming majority (95%) of travelers say personalized offers or recommendations based on their interests would make them more likely to book a stay at an independent hotel, according to TakeUp ‘s “ The Voice of the Boutique Travel Guest 2025 ” report. The report is based on a survey of 350 travelers who regularly stay at independent properties and reveals key insights into guest expectations, booking behaviors and technology acceptance. “While our previous research

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SiteMinder and RevenYou perfect the art of hotel business optimisation

SiteMinder

RevenYou , led by CEO and Founder Tamie Matthews , has a knack for turning around the fortunes of hotel businesses, even under the most dire circumstances. Unlocking profit for its clients has become synonymous with the brand over the years. Established in 2016, RevenYou is a specialist consultancy firm supporting accommodation businesses across Australia, New Zealand, and the Pacific with revenue management, sales, marketing, and systems integration.

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Why Hotels Use White Sheets: The Secret Behind the Crisp, Clean Look

Hotels by Day

Hotels use white sheets because they instantly signal cleanliness to guests. White linens can’t hide stains or dirt, so their pristine appearance communicates that everything has been thoroughly laundered. Additionally, white sheets are practical for housekeeping (easy to bleach and wash in bulk), create a luxurious aesthetic, and offer versatility that complements any room design.

Hotels 52
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Fads vs. trends: Why good design is good business

Hotel Business

By Stacy Garcia In May at HD Expo in Las Vegas, I had the chance to walk the show floor and connect with so many hotel designers, operators and brand leaders—all of us sharing one common goal: crafting experiences that not only look beautiful but perform better. A recurring theme in those conversations? Owners are hungry for differentiation, yet many are overlooking one of their most powerful levers: design.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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The Old Rules of Revenue Management Are Dead

Demand Calendar

The way we view revenue management is outdated and actively costs hotels money. The traditional definitions we've learned have led to widespread misconceptions. These myths lead hoteliers into destructive price wars, cause them to target the wrong customers, and create a false sense of inadequacy for smaller, independent properties. It's time for a fundamental shift.

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Smarter rosters, stronger teams, happier guests

eHotelier

In hospitality, timing is everything. From check-in to check-out, the guest experience hinges on having the right people in the right place at the right time. That’s why strategic rostering isn’t just an admin task—it’s a leadership responsibility. Over the years, I’ve learned that a well-crafted roster is one of the most powerful tools a.

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Start-Up Spotlight: How ForteSG Blends Innovation with Real-World Practicality

Hospitality Tech

ForteSG connects and simplifies multi-location operator’s tech stacks, providing operators visibility into sales and labor data, flagging potential compliance issues and automating reconciliation across POS, delivery and accounting systems.

Sales 59
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Perth Hotel Industry Sees Record June Performance

Hotel News Resource

Perth's hotel industry recorded its highest June average daily rate (ADR) and revenue per available room (RevPAR) on record, as per preliminary data from CoStar.

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Balancing AI’s Promise and Practicality in Hospitality

Hospitality Tech

At HITEC 2025, Peregrine Hospitality leaders Kristie Goshow and Jeff Knowlton discussed the measured path to AI adoption, emphasizing thoughtful data architecture, change management, and the human side of hospitality.

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Hotel Equities, Springboard promote two key leaders

Hotel Business

As part of the strategic integration following the merger of Springboard Hospitality and Hotel Equities , the combined hospitality management company has made two key leadership appointments. Albert Smith has been promoted to Hotel Equities COO and Rob Robinson was promoted to Springboard Hospitality president. “These leadership appointments reflect our commitment to operational excellence and strategic expansion as we continue to unify our platform,” said Ben Rafter, CEO, Hotel Equities.

Hotels 59
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Wyndham Announces Partnership With Cygnett

Lodging

DELHI—Wyndham Hotels & Resorts announced a new strategic alliance with Cygnett Hotels & Resorts that will not only introduce its La Quinta by Wyndham and Registry Collection Hotels brands to the country but is expected to add more than 60 hotels across India, Bangladesh, Sri Lanka, and Nepal over the next 10 years. The partnership with Cygnett is the latest in a series of development deals by Wyndham to meet India’s increasing travel demand. “This […] The post Wyndham Announc

Resorts 246
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Dreamscape adds three Houston hotels

Hotel Business

Dreamscape Hospitality , a Dallas-based third-party hotel management company has assumed management of three hotels in Houston, all owned by New Horizons Hospitality. “We are excited to deepen our presence in Texas through this strategic portfolio addition in Houston,” said Adam Patenaude, president, Dreamscape Hospitality. “Each of these hotels serves a distinct traveler segment, from extended-stay to upscale business travel, and we look forward to delivering exceptional performance for our par

Dining 59
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Six hotels where design steals the show

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Global News Six hotels where design steals the show Posted on Yesterday at 10:56 am Home Global News Six hotel

Hotels 52
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AI’s Hotel California: You Can Check-In Anytime, But Can You Ever Check-Out?

Hotel Marketer

There’s a moment every traveller dreads: your flight is delayed, the app crashes mid-scroll, and the chatbot cheerfully informs you it “understands your frustration” before suggesting a FAQ about baggage allowance. Welcome to the uncanny valley of AI in travel - where the welcome is warm, the promises are big, and the exit sometimes feels.

Travel 61
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Raymond Habibe appointed Hotel Manager at Aruba Marriott Resort & Stellaris Casino in Palm Beach

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In People Raymond Habibe appointed Hotel Manager at Aruba Marriott Resort & Stellaris Casino in Palm Beach Po

Casinos 52
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Hilton Announces Plans to Debut Spark by Hilton in Puerto Rico

Lodging

PONCE, Puerto Rico, and MIAMI, Florida—Hilton announced the signing of Spark by Hilton Ponce, marking the upcoming debut of the brand in the Caribbean and Latin America. Slated to open in late 2025 in Ponce, Spark by Hilton Ponce will represent another market first for the fastest launch-to-open brand in Hilton’s history. Spark by Hilton Ponce is owned by Ponce Resorts Inc. and will be managed by HI Development P.R.Corp. “We are proud to launch […] The post Hilton Announces Plans to

Branding 222
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SiR Hotels opens bookings for first UK property: SiR Devonshire Square, London

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Properties SiR Hotels opens bookings for first UK property: SiR Devonshire Square, London Posted on Yesterday

Hotels 52
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EVEN Hotel Orlando International Airport debuts

Hotel Business

EVEN Hotels by IHG has opened EVEN Hotel Orlando International Airport, marking the brand’s second Florida opening this year, alongside EVEN Hotel Miami – Doral Area. Located about two miles from Orlando International Airport, the 98-room hotel is owned and operated by Conway Wave LLC. Nearby attractions include Walt Disney World Resort, SeaWorld Orlando, LEGOLAND, Universal Studios and Universal Epic Universe.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Wellness in Hotels: An ROI Reality Check

Skift Blog

Skift Take: Despite commanding premium rates, hotels with spas often struggle with labor costs and other fixed expenses, according to an analysis of 11,000 hotels worldwide.

ROI 241
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Sachin Mylavarapu appointed General Manager at JW Marriott Mumbai Sahar

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In People Sachin Mylavarapu appointed General Manager at JW Marriott Mumbai Sahar Posted on Yesterday at 10:42 am

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Why hotel infrastructure matters for security and scale

MEWS

Great hospitality experiences are built on a thousand seamless micro moments from check-in to check-out and every interaction in between. When it all works, it feels effortless. But behind that effortlessness is a well–built hospitality infrastructure: fast, stable, secure – and at its best, invisible.

Scale 52
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Four Seasons Resort Hualālai Announces the Appointment of Renson Madarang As Cultural Manager

Hotel News Resource

Four Seasons Resort Hualālai announced the appointment of Renson Madarang as Cultural Manager. In this role, Madarang will lead and oversee the Resort’s in&depth cultural operations and programming, assisting guests in understanding Hawaiian traditions and introducing them to the true aloha spirit.

Resorts 40
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Hyatt Bets on Luxury in Asia Pacific With 90 New Hotels Planned

Skift Blog

Skift Take: Hyatt’s putting its money on a traveler who’s still willing to pay for more than just a bed for the night. It’s a bit of a left turn, especially when most others are chasing the mid-range market, but that’s where Hyatt sees the opportunity.

Marketing 236
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AI Ate My Clicks. Here's How to Bite Back.

Hospitality Tech

One year in, Google’s AI Overviews are rerouting your web traffic. Here’s the new SEO roadmap for keeping your travel business on the map.

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Eco Excellence: Secret retreats expands travelife-certified portfolio

eHotelier

Secret Retreats proudly announces that six of its boutique member properties have now achieved Travelife certification, a globally respected sustainability

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Qu Adds Sales-Driven Features

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 7/14/2025 Qu Adds Sales-Driven Features Qu introduced new platform innovations to help operators boost average check sizes, improve guest experiences, and make faster, more informed decisions amid todays challenging economic landscape

Sales 92
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Barbados to Host CTO’s 2025 State of the Tourism Industry Conference (SOTIC)

Hotel News Resource

The Caribbean Tourism Organization (CTO) has announced that Barbados will host the 2025 edition of its flagship State of the Tourism Industry Conference (SOTIC), taking place from September 30 to October 3, 2025, at Hilton Barbados Resort.

Tourism 40
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Start-Up Spotlight: How ForteAG Blends Innovation with Real-World Practicality

Hospitality Tech

ForteSG connects and simplifies multi-location operator’s tech stacks, providing operators visibility into sales and labor data, flagging potential compliance issues and automating reconciliation across POS, delivery and accounting systems.

Sales 52
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How climate change is rewriting Europe’s summer

Hospitality Today

Hospitality.today™ Topics Subscribe Topics › Travel › Trends How climate change is rewriting Europe’s summer Once idyllic getaways are now scenes of heatwaves, floods, and vanishing beaches — leaving locals and tourists searching for cooler ground Jul 15, 2025 Europe’s iconic summer destinations — from Spain to Italy and Greece — are becoming less idyllic and more unbearable as climate change reshapes the continent’s vacation season.

Tourism 40
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OpenTable Launches Gen-AI Powered Concierge

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 7/14/2025 OpenTable Launches Gen-AI Powered Concierge OpenTable introduces Concierge, a generative AI-powered assistant designed to give diners instant insights into more than 60,000 restaurants on its network.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!