Tue.Aug 13, 2024

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Delta’s Free Wi-Fi Goes Global — How Do Other Airlines Compare?

Skift Blog

Skift Take: Once considered an overpriced gimmick, onboard Wi-Fi is quickly becoming a cabin commodity.

Business 321
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Sourcing for Sustainability: The ROI Justifies Staying Abreast of a Rapidly Evolving Marketplace

Lodging

The starting point for sustainability in the hotel industry is the goals set by owners, brands, and management companies. The objectives can be fairly specific, such as reducing waste or energy consumption by a certain percentage within a certain timeframe, shifting to eco-friendly housekeeping products, or meeting the requirements of a program such as LEED or Green Key.

ROI 290
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Skift IDEA Awards 2024: Meet the Winners

Skift Blog

Skift Take: The travel industry’s most coveted award for excellence in design, creativity, and innovation once again celebrates the brands and businesses that are redefining the future of travel. Discover the final results and meet the 2024 winners.

Travel 313
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Aperture Hotels Names Patrick Short Chief Operating Officer

Lodging

ATLANTA, Georgia—Officials of Aperture Hotels announced that Patrick Short has been named chief operating operator. In his new role, Short will provide cross-disciplinary leadership and direct operational execution and commercial strategy for Aperture’s portfolio of 27 managed hotels. “With more than thirty years of hospitality operations experience, Patrick is the perfect fit for Aperture’s growing portfolio to continue improving operations performance metrics across the board,” sai

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Inspirato Gets New CEO and $10 Million in Financing, Lays Off 15% of Employees

Skift Blog

Skift Take: With Brad Handler out as chairman and his brother Brent Handler having given up the CEO role nearly a year ago, this deal represents a changing of the guard at Inspirato.

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Empowering Consumers with Co-Creation and User-Generated Content

Social Hospitality

Marketing has evolved dramatically from traditional, one-way communication methods to consumer-centric approaches. Past strategies relied heavily on top-down messaging, where brands controlled the narrative, and consumers were passive recipients. However, today’s marketing strategies are shifting towards more interactive, dialogue-based ones. Brands focus more on building relationships with their audience and valuing consumer input to foster community.

Consumer 235

More Trending

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Sonesta Essential Augusta Opens

Lodging

NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the opening of Sonesta Essential Augusta on Washington Road in Augusta, Georgia. The recently renovated 57-room hotel is joining the growing portfolio of Sonesta Essential. “We are excited to expand our portfolio with the addition of the Sonesta Essential Augusta,” said Keith Pierce, EVP and president franchise and development, Sonesta.

Hotels 162
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GetYourGuide Partners With Eurowings to Pair Experiences with Airline Booking

Skift Blog

Skift Take: GetYourGuide seeks to strengthen its airline collaborations with Eurowings integration, boosting customer experience.

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HM Awards winner Ginni Post: ‘quiet achievers can also take home the accolades’

Hotel Management

The countdown is on to the 2024 HM Awards for Hotel and Accommodation Excellence, presented by Sealy Posturepedic, with nominations now open to determine the top properties, people and projects in the region. HM caught up with the winner of the 2023 HM Award for Marketing and Communications Associate (NZ/SP), GP Communications Founder, Ginni Post, to talk about her experience of the Awards.

Marketing 147
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How the Indian Diaspora Is Supporting India’s Inbound Travel Growth – India Report

Skift Blog

Skift Take: Trevolution Group's data on international travel to India highlights the country's growing popularity as a tourist destination.

Travel 274
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Hilton Plans Three Hotels to Open in 2025-26 in Portugal

Lodging

LONDON—Hilton announced plans to open three new hotels in Portugal in 2025 and 2026 under three brands—Canopy by Hilton, Tapestry Collection by Hilton, and DoubleTree by Hilton—as part of the company’s plans to continue expanding its presence in the country. Patrick Fitzgibbon, senior vice president, development EMEA, Hilton said, “Last year tourist numbers soared to record highs in Portugal and with demand expected to continue, it’s an incredibly attractive hotel investment market.

Hotels 147
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RedDoorz Eyes IPO to Build Southeast Asia’s Largest Hospitality Firm

Skift Blog

Skift Take: While the Indian IPO market is strong right now, global markets aren't as friendly, as a result RedDoorz is taking a measured approach with its IPO plans.

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Green Key Global Names First Board Members and Chair

Lodging

WASHINGTON—Green Key Global announced its first-ever slate of board members and the appointment of Heather McCrory, a hospitality expert with 40 years of experience in the industry, as chair. McCrory recently served as CEO of Accor’s North American and Central American operations and currently advises the hospitality industry as principal of Heather J.

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Paris Luxury Hotels Rake in Olympics Tourist Bump

Skift Blog

Skift Take: Paris saw a boost in domestic and international tourism for the the weeks of the Olympics Games. When taking into account the tourists that avoided the city this past summer, growth was flat compared to last year.

Tourism 261
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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LA Co reopens The Village Bondi Beach with fresh focus on activities

Hotel Management

Australian hospitality group Leisure Accommodation Collective (LA Co) has introduced the new-look The Village Bondi Beach following a complete remodelling of the property. The hostel, which reopened on Wednesday after a three-month renovation, is the second of eight The Village properties in Australia to undergo an extensive refurbishment as LA Co seeks to redefine the hostel experience for Gen Z and millennial travellers.

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IndiGo’s Fierce Pricing Squeeze Forces Yatra’s Revenue Decline, CEO Points to Job Cuts

Skift Blog

Skift Take: After grappling with setbacks in the consumer segment, Yatra is doubling down on its core strength — corporate travel.

Revenue 257
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Far East Hospitality scores GSTC certification across all 16 Singapore sites

Hotel Management

Singapore’s Far East Hospitality has achieved the highest number of Global Sustainable Tourism Council (GSTC) certified hotels under one hospitality group in Singapore with all 16 of its hotels in the country granted certification. A global benchmark in sustainability, the GSTC certification recognised the company’s dedication to environmental stewardship including its annual tracking and monitoring of energy, water, waste, and carbon emissions data.

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Disney’s Ambitions, India’s Boom and Timeshares’ Retreat

Skift Blog

Skift Take: Today's podcast looks at Disney's big park and cruise plans, India's booming outbound market, and timeshares' global challenges.

Marketing 130
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Deliver guest satisfaction with SiLANT

Hotel Management

Each touchpoint throughout your property is designed to deliver memorable guest experiences, SiLANT believes in-room guest technology should do the same. Introducing our new interactive platform SORA by SONIFI. A revolutionary entertainment solution designed to elevate your guest’s in-room experience. SiLANT’s technology solutions can deliver the digital experience your guests desire while uniquely reflecting your property’s brand.

Branding 130
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Looking to captivate with TikTok and YouTube shorts? Key video tips for hoteliers

eHotelier

Visual brands like hotels can gain a lot of traction and interest from video content, especially if you use platforms like TikTok and YouTube Shorts. Tailor your content to the platforms’ strengths and you can attract potential guests.

Branding 122
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Grown alchemist elevates Australian hotel amenities in exclusive partnership with vanity group

Hotel Management

VANITY GROUP, a Global Hotel Essentials Provider, is thrilled to announce the exclusive launch of Grown Alchemist Hotel Collection, a pioneering biological beauty brand renowned for its innovative skincare solutions. This collaboration seamlessly blends Grown Alchemist’s commitment to high-performance, clinically proven formulations with VANITY GROUP’S dedication to sophisticated design, superior quality, and sustainable practices.

Retail 130
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The FOMO Effect: Why Your Hotel Can’t Afford to Ignore These Booking Trends

STAAH

Imagine your hotel as the must-book destination everyone’s talking about. That’s the power of the Fear of Missing Out (FOMO)—a crucial driver behind today’s booking behaviors. To capitalize on this trend, you need to be ahead of the game with the latest industry innovations. Here’s how to harness FOMO and keep your hotel at the forefront: 1. From Experience to Transformation: The New Travel Paradigm Today’s travelers aren’t just seeking experiences, they’re looking for transformations.

OTA 114
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Sustainable luxury for today’s travellers

Hotel Management

Integrate sustainable practices to attract travellers looking for luxury with an eco-conscious approach. Discover Interior Images’ indulgent eco-friendly solutions. A COMPETITIVE ADVANTAGE IN HOSPITALITY In the ever-evolving world of hospitality, a commitment to Environmental, Social, and Governance (ESG) principles not only demonstrates responsibility but can also be a powerful competitive advantage.

Travel 130
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Naturalmat unveils The Halstock

Hotel Designs

Hotel Designs Naturalmat unveils The Halstock Naturalmat unveils The Halstock This September, pioneering Devon-based organic bed and mattress makers Naturalmat, will launch The Halstock – the latest in the British B Corp brand’s line-up of award-winning designs… Inspired by the classic curvaceous silhouettes of the 70s and offering a fresh take on the retro aesthetic of Naturalmat ’s best-selling Budleigh bed, The Halstock bed stands out for its exaggerated curves, low-profile FSC-ce

Hotels 106
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Sonesta Hotel Baltimore Inner Harbor opens

Hotel Business

Sonesta International Hotels Corporation has opened the Sonesta Hotel Baltimore Inner Harbor, a 150-room, upscale hotel. The hotel is within walking distance of the Inner Harbor in Downtown Baltimore and provides access to the city’s key attractions, including the National Aquarium, M&T Bank Stadium, the Baltimore Museum of Art and Oriole Park at Camden Yards.

Hotels 105
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Maximising hotel revenue through effective sales channel distribution

Hotel Speak

A robust sales distribution strategy is indispensable for hotels striving to maximise revenue and drive direct bookings. By leveraging a diverse array of channels, hotels can amplify their visibility, target high-value guests, mitigate the impact of seasonality, and foster direct booking growth.In the ever growing online marketplace, the guest has a lot of choices to make.

Revenue 104
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Achieving Data-Driven Excellence in the Hospitality Industry

Demand Calendar

Becoming a data-driven hotel involves moving from the basic data utilization level to advanced strategies. By doing so, hotels can optimize their operations and keep pace with the digitalization trends transforming other industries. This progression requires a shift in perspective: recognizing the inefficiencies and limitations of basic data utilization and embracing more integrated and automated systems.

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Top three reasons a hotel-specific CRM outshines generic solutions

Hotel Speak

Experience is everything in hotels today. And a Customer Relationship Management (CRM) system designed for hospitality has the power to make hotels stand out from the crowd. Positive guest interactions are the starting point for long-term loyalty and stand-out experiences. Good experiences lead to great reviews, and a progressive cycle of bookings and enthusiasm for your brand.

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RevPAR vs ADR: The difference between these two hotel KPIs

MEWS

What is ADR (Average Daily Rate)? ADR , or average daily rate, is a key metric used to calculate a hotel’s profitability. It demonstrates the average rate hoteliers can charge for a room during a certain period on any given day. ADR is an important metric because it can help you evaluate how well your pricing strategies are performing, helps you better practice revenue management and maximize the revenue on each room sold, and serves as a point of performance comparison between your hotel and th

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Aperture Hotels Names Patrick Short Chief Operating Officer

Hospitality Tech

In his new role, Short will provide cross-disciplinary leadership and direct operational execution and commercial strategy for Aperture's expanding portfolio of 27 managed hotels.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!