Tue.Sep 24, 2024

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First Flights, Now the Travalyst Climate Coalition Turns to Hospitality Data

Skift Blog

Skift Take: Travalyst's challenge in hospitality will be in trying to make itself a leader in sustainability measurement. This will be a tougher sell than flights.

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AHICE Aotearoa draws top hotel executives to Christchurch

Hotel Management

Over 500 hotel industry leaders have gathered at the Te Pae Christchurch Convention Centre for the third annual AHICE Aotearoa, hosted by HM Magazine and Hotel Council Aotearoa. Taking place over two days, Wednesday 25 and Thursday 26 September, AHICE Aotearoa will delve into New Zealand’s hotel landscape in a host of informative presentations, panel discussions and Q&A sessions with key leaders.

Events 147
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GetYourGuide Faces Animal Rights Activists Over Travel Activities Listings

Skift Blog

Skift Take: GetYourGuide faces ongoing protests from World Animal Protection over alleged animal exploitation in its listed activities, such as elephant rides. The online travel agency maintains it enforces its responsible tourism guidelines.

Travel 329
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Exclusive: inside the luxurious Anantara Veli, one of the best resorts in the Maldives

Hotel Management

In recent years, the makeover of the Anantara Veli Maldives Resort has been so magnificent, you could be mistaken for thinking you’ve arrived at a brand-new hotel. Here, the hospitality, style and experience are so good, you’ll want to book your next trip before you depart. To find out why, James Wilkinson checks in and catches up with Anantara Veli Maldives Resort and Complex General Manager, Michael Parker.

Resorts 147
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Juneau’s Cruise Line Fight: Locals to Vote on ‘Ship-Free Saturday’

Skift Blog

Skift Take: Regardless of the ballot initiative's outcome, relations between locals and the cruise line industry in Juneau won't be the same.

Tourism 301
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CoStar: U.S. Hotel Industry Showed Mixed Performance During August

Lodging

WASHINGTON—The U.S. hotel industry reported lower performance results from the previous month but positive comparisons year over year, according to August 2024 data from CoStar. U.S. Hotel PerformanceAugust 2024 Percentage change from August 2023: Occupancy: 66.9 percent (up 1.5 percent)ADR: $157.84 (up 2.3 percent)RevPAR: $105.67 (up 3.9 percent) Among the Top 25 Markets, New York City experienced the highest occupancy level (up 5.2 percent to 87.3 percent).

Occupancy 147

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Rockbride Celebrates 25th Anniversary With Brand Refresh

Lodging

COLUMBUS, Ohio—Rockbridge celebrated its 25th year in business and introduced an updated expression of its brand language and visual identity. Rockbridge began in 1999 with four partners who led the company in becoming a national platform for hotel investments built on industry relations, cycle-tested strategies, and outcome consistency. Since Jim Merkel was appointed CEO in 2008, the company has evolved into the vertically integrated hospitality-centered investment firm it is today.

Branding 147
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The Return of Chinese Outbound Travel: October Golden Week Signals a Strong Comeback

Skift Blog

Skift Take: As Golden Week approaches, China’s travel rebound is set to lift global tourism. Destinations that cater to confident Chinese travelers seeking diverse, immersive experiences will win big.

Travel 284
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CooperWynn Capital Modifies Doubletree Suites Fort Shelby Loan

Lodging

Park City, UT, September 24, 2024 —CooperWynn Capital announced the loan modification for the Doubletree Suites Fort Shelby on behalf of the ownership group. The Doubletree Suites is located in downtown Detroit, Michigan, and has 203 suites, over 18,000 square feet of meeting space, three food and beverage outlets, and a fitness center. The modification allows ownership to maintain their current loan while replacing covenants while property fundamentals improve.

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‘Shaandaar Saudi’: Saudi Arabia’s New Campaign to Attract Indian Tourists

Skift Blog

Skift Take: With a goal of attracting 150 million tourists by 2030, where else would Saudi Arabia look if not to the world’s most populous country?

Tourism 273
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Exclusive: Hilton’s development strategy drives growth in Asia Pacific

Hotel Management

Hilton SVP for Development – APAC, Clarence Tan, discusses key opportunities in the Asia Pacific market amid a strong demand for leisure travel. How have you seen the APAC hotel development landscape change over the last 12 months? The APAC hotel development landscape has seen significant growth over the past year, reflecting the region’s dynamic and resilient tourism and hospitality market.

Pipeline 130
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What Leela’s IPO Signals About the Future of Luxury Tourism in India

Skift Blog

Skift Take: India’s travel scene is witnessing rapid growth. With Leela Palaces' $599 million IPO, smart acquisitions, and growing aviation, things are taking off. Visa relaxations just sweeten the deal.

Tourism 273
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Cathay rolls-out free WiFi in First and Business Class

Hotel Management

Customers travelling in First or Business class onboard connected Cathay Pacific aircraft can now enjoy complimentary WiFi service on their flight, the latest enhancement the airline is making to the inflight customer experience. Cathay Pacific has been providing complimentary WiFi services to First class customers since 2022 and following successful trials on selected flights, the airline has now extended complimentary WiFi to Business class customers on all connected aircraft.

Business 130
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Elliott to Call for Special Meeting at Southwest as It Continues Activist Campaign

Skift Blog

Skift Take: In a letter to shareholders, Elliott said it still doesn’t support Southwest’s current course and would continue to push for new leadership.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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An unpredictable market with silver linings: hotel performance in 2024

eHotelier

Rising costs, changing booking trends, good leaders, and even the weather…are just some of the things that have influenced the performance of hotels so far this year. So what are hoteliers doing to remain competitive in this climate, and what opportunities and challenges are they facing in the road ahead?

Market 115
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Mumbai Hotels Ready to Profit From Coldplay’s India Concerts – India Report

Skift Blog

Skift Take: The Coldplay concerts have fans from all over India scrambling to get tickets - reselling is rampant and at exorbitant prices. And now, booking hotels is getting more expensive for the fans, as well.

Hotels 261
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How to Boost Your Google & TripAdvisor Reviews: 6 Essential Tips for Hoteliers

STAAH

Online reviews on platforms like Google and TripAdvisor play a critical role in your hotel’s success. They are more than just feedback—they impact your reputation, ranking, and bottom line. Positive reviews translate into more bookings, higher occupancy rates, and long-term guest loyalty. So how can you improve your hotel’s Google and TripAdvisor reviews?

Occupancy 115
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11 Travel Tech Acquisitions in 3 Months — See the List

Skift Blog

Skift Take: With backing from private equity and venture capital, multiple travel tech companies have said this year that more acquisitions are coming.

Travel 246
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Hospitality America to manage Hotel Avail

Hotel Business

Hospitality America has been selected by Windsor Aughtry Company to manage the Hotel Avail, Tapestry Collection by Hilton in Rogers, AR. Scheduled to open in the second quarter of 2025, the 170-room hotel will feature a rooftop restaurant (Oak Steakhouse concept by Indigo Road Hospitality ), café and lobby bar, meeting space and fitness center. This deal marks the 16th Windsor Aughtry development project awarded to Hospitality America, expanding the third-party management company’s portfolio in

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Ship-Free Saturdays, Southwest’s Special Meeting and Etihad’s New Routes

Skift Blog

Skift Take: Today's podcast looks at Juneau's new cruise ban attempt, Elliot Investment's new reveal for Southwest, and Etihad Airway's new routes.

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Fisherman’s Cove Inn

Webrezpro

Treat yourself to a cozy stay at Fisherman’s Cove Inn. Located in Monterey, California, the inn is only a short drive from the beach and the Monterey Bay Aquarium. You can also sample the shopping–and the seafood–along Fisherman’s Wharf. There’s free Wi-Fi and free parking at the inn along with pet-friendly rooms.

Shopping 109
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Hotel Belmar invites guests to commune with nature

Hotel Designs

Hotel Designs Hotel Belmar invites guests to commune with nature Hotel Belmar invites guests to commune with nature Carbon-neutral Hotel Belmar in Costa Rica has unveiled its thoughtful room renovations completed this summer. We stepped inside for a closer look… The redesigned Hotel Belmar rooms harmonise the property’s focus on its unique natural setting while providing guests with the modern comforts they desire.

Hotels 106
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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HB Exclusive: HEI assumes management of DC’s Beacon Hotel

Hotel Business

HEI Hotels & Resorts has added the Beacon Hotel & Corporate Quarters in Washington, DC, to its growing portfolio of luxury, upper-upscale and upscale independent and branded hotels and resorts throughout the U.S. The hotel is located close to the White House, Embassy Row and the National Mall, as well as 38 million sq. ft. of commercial office real estate.

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Product watch: Tambour and Avenue from Crosswater

Hotel Designs

Hotel Designs Product watch: Tambour and Avenue from Crosswater Product watch: Tambour and Avenue from Crosswater The new Tambour and Avenue vanity units from Crosswater fuse high quality, conscious materials and contemporary design… Designed in-house with modern living in mind, Crosswater has introduced two unique vanity units to its comprehensive bathroom collection: Tambour and Avenue.

Closing 105
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Nazaret Carbonari appointed as General Manager of Waldorf Astoria Cancun

eHotelier

Today, Hilton proudly announces the appointment of Nazaret Carbonari as the new general manager of Waldorf Astoria Cancun.

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Hotel interview questions and answers for managers

Little Hotelier

What are hotel interview questions? Hotel interview questions are designed to see if candidates can handle the daily demands of hospitality work and provide great guest experiences. Whether it’s a front desk, housekeeping, or management role, questions often revolve around customer service, problem-solving, and teamwork. You might be asked things like, “How would you handle an upset guest?

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Hyatt grows luxury and lifestyle brand footprint across the Americas region

eHotelier

Hyatt Hotels Corporation continues the strategic expansion of luxury and lifestyle hotels with a significant development pipeline of more than 20 recent and planned openings across the U.S., Canada, Mexico, Latin America and the Caribbean through 2025.

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Humber Partners with Hilton Toronto Airport Hotel & Suites

Hotelier Magazine

TORONTO — At Humber Institute of Technology & Advanced Learning, program coordinator and professor Kristy Adams, is leading a partnership with Hilton Toronto Hotel & Suites, to help students gain essential skills and pathways to successful careers. “The unwavering support from Natasha Melanson and her dedicated team provides invaluable mentorship and real-world experience,” says Adams.

Hiring 86
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Asset Management & Hotel Service Optimization takes center stage at HVMG’s first engineering conference

eHotelier

This month chief engineers representing 56 hotels owned and operated by Hospitality Ventures Management Group (HVMG) met for the first time at the company’s inaugural Engineering Conference in St. Augustine, Fla.

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Creating a Luxury Hospitality Brand in a Competitive Market

Hotel News Resource

A growing number of independent hotels and hotel chains are challenging traditional luxury brands, such as Ritz&Carlton, Aman, Four Seasons, and Mandarin Oriental. One of the biggest challenges for these new entrants is creating a luxury brand strategy that can cut through the noise and help them disrupt the market.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!