Fri.Feb 21, 2025

article thumbnail

AHLA: 65% of surveyed hotels report staffing shortages

Hotel Business

Hotels efforts including higher pay and a broadening range of benefits have improved staffing levels over the past year, but nearly two-thirds (65%) of surveyed hotels continue to report shortages, according to the recent Front Desk Feedback survey conducted by the American Hotel & Lodging Association (AHLA) and Hireology , an AHLA Gold Partner.

Hotels 59
article thumbnail

Checklist for an Effective Sales Pitch

Anthony Cole Training

"Every journey starts with the first step." When it comes to building the confident and trusting relationship associated with a strong seller/buyer relationship, the beginning is especially important. An effective sales pitch should begin with the early "bonding and rapport" part of selling. Finding commonality and relating to a prospect is an important first step.

Sales 215
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CBRE: Steady growth in 2025 as urban locations continue to outperform

Hotel Business

CBRE forecasts that RevPAR will continue to grow steadily in 2025, as urban locations continue to outperform due to improved group and business travel and continued recovery of inbound international travel. The company forecasts a 2% increase in RevPAR growth in 2025, with occupancy improving by 23 basis points (bps) and ADR increasing by 1.6%. This projected growth indicates the continued recovery of the lodging industry, with RevPAR expected to be 16.6% higher in 2025 compared with pre-pandemi

article thumbnail

AHLA: Nearly Two-Thirds of Hotels Report Staffing Shortages

Lodging

WASHINGTONHotels efforts including higher pay and a broadening range of benefits have improved staffing levels over the past year, but nearly two-thirds (65 percent) of surveyed hotels continue to report shortages, according to a recent survey conducted by the American Hotel & Lodging Association (AHLA) and AHLA Gold Partner Hireology. While American hotels have largely recovered from the pandemic, hotel employment is still nearly 10 percent below pre-pandemic staffing levels, said AHLA Pres

Hotels 274
article thumbnail

Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

article thumbnail

Radisson Collection Hotel, Berlin opens as a new icon in the German capital

Hotel Designs

Hotel Designs Radisson Collection Hotel, Berlin opens as a new icon in the German capital Radisson Collection Hotel, Berlin opens as a new icon in the German capital Radisson Collection Hotel, Berlin has opened, offering a new landmark in the heart of the vibrant Mitte district… Enjoying an unparalleled location in Berlins historic centre, Radisson Collection Hotel, Berlin provides guests with prime access to Berlin’s top attractions, including the Berlin Cathedral and the Humboldt F

Hotels 72
article thumbnail

CBRE Forecast Shows RevPAR to Increase in 2025

Lodging

DALLAS, TexasCBRE forecasted that revenue per available room (RevPAR) will continue to grow in 2025, as urban locations continue to outperform due to improved group and business travel and continued recovery of inbound international travel. CBRE forecasts a 2.0 percent increase in RevPAR growth in 2025, with occupancy improving by 23 basis points and average daily rate (ADR) increasing by 1.6 percent.

More Trending

article thumbnail

Concord Hospitality Celebrates 40th Anniversary

Lodging

RALEIGH, North CarolinaConcord Hospitality celebrated its 40th anniversary, commemorating four decades of contributions to the hospitality industry. Since its inception in 1985 in Ohio, Concord Hospitality has relocated to North Carolina and transformed into a company with a portfolio spanning dozens of brands such as Hilton, Hyatt, Marriott, and IHG.

article thumbnail

Vector Hospitality unveils inaugural hotel opening

Hotel Business

Vector Hospitality Inc. , in partnership with Eraa Hospitality, has opened the 91-room Home2 Suites by Hilton Conyers Atlanta in Conyers, GA. The hotel marks Vectors inaugural hotel opening and entry into the Conyers market. “We are thrilled to bring Home2 Suites by Hilton to the vibrant Conyers community and to officially open the doors of Vector Hospitalitys inaugural hotel, said Aman Patel, president, Vector Hospitality Inc.

article thumbnail

DiamondRock Hospitality Completes Sale of Westin Washington, D.C. City Center

Lodging

BETHESDA, MarylandDiamondRock Hospitality Company announced that on Feb. 19, 2025, it completed the sale of the 410-room Westin Washington, D.C. City Center for a contract price of $92.0 million. The sales price represents an 11.2x multiple on 2024 hotel EBITDA and a 7.5 percent capitalization rate on 2024 hotel net operating income, or a capitalization rate of 5.6 percent inclusive of the company’s projected capital expenditures.

article thumbnail

Courtyard Tucson Airport sold

Hotel Business

Marcus & Millichap has arranged the sale of the 149-room Courtyard Tucson Airport in Tucson, AZ. This transaction highlights the continued investor demand for well-positioned hospitality assets in strong airport submarkets like Tucson, said Ebrahim Valliani, SVP, investments, Marcus & Millichap. The propertys recent renovations and proximity to Tucson International Airport made it a particularly attractive opportunity for both the buyer and seller.

Sales 59
article thumbnail

How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

article thumbnail

New additions to the CLEANET collection by LAUFEN

Hotel Designs

Hotel Designs New additions to the CLEANET collection by LAUFEN New additions to the CLEANET collection by LAUFEN LAUFEN is expanding its technically innovative, design-led, holistic approach CLEANET shower toilet collection… Elegant bathroom solutions brand LAUFEN is balancing form and function beautifully with its growing CLEANET range of high-quality shower toilets that cater for both public and private sectors.

article thumbnail

Accor CEO: Opening Hotels in Mykonos Too Risky due to Climate Change

Skift Blog

Skift Take: When a major hotel group like Accor decides not to build in Mykonos because of climate risks, it's a sign that climate change is reshaping business decisions.

Hotels 317
article thumbnail

Hotel Sustainability Claims: A Risk of Greenwashing and Information Overload

Hotel News Resource

A study by Hospitality and Tourism Management found that excessive sustainability information from hotels may lead to customer skepticism and perceptions of 'greenwashing'

Tourism 78
article thumbnail

AI Developments in Travel: Skift Timeline

Skift Blog

Skift Take: Travel has seen numerous advances in artificial intelligence in recent years that have been poised to significantly alter the industry, and here's a rundown of the most notable ones.

Travel 296
article thumbnail

New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

article thumbnail

Volatility in the Social Media Landscape: Why In-App Advertising is the Next Frontier

Hospitality Tech

As social platforms face increasing scrutiny and uncertainty, in-app advertising stands as an alternative that aligns with evolving consumer behaviors, brand safety needs, and digital trends.

article thumbnail

British Airways Overhauls Seattle Lounge — Where’s Next to be Upgraded?

Skift Blog

Skift Take: Once the preserve of the most frequent of flyers, many airport lounges have gone mainstream. BA is working to bring back a sense of elegance with Seattle the latest in a series of new-look lounges.

Business 239
article thumbnail

Urban Hotel Markets Expected to Sustain Growth into 2025, CBRE Hotels Forecasts

Hotel News Resource

Article - Urban Hotel Markets Expected to Sustain Growth into 2025, CBRE Hotels Forecasts - The urban hotel sector is expected to witness steady growth in revenue per available room (RevPAR) in 2025, with a predicted increase of 2.

article thumbnail

Travel Startups Raise $580 Million Over Two Weeks

Skift Blog

Skift Take: The ticket experiences sector has been ripe for modernization, and Klook is among those cashing in.

Travel 232
article thumbnail

Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

article thumbnail

CASE STUDY: AVoIP Transforms Sports Viewing at The DEN

Hospitality Tech

From 19 displays to seamless source switching, The DENs new AVoIP system improves efficiency, enhances guest satisfaction, and paves the way for future tech-driven hospitality solutions.

article thumbnail

Choice Chooses Fancy, Spirit Exits Bankruptcy and Booking Boosts Revenues

Skift Blog

Skift Take: On todays podcast we explain why Choice is looking upscale, Spirit is exiting bankruptcy, and why AI doesnt worry Booking.com.

Revenue 130
article thumbnail

ISHC Honors Ben Weprin with the Pioneer Award at ALIS

Hotel News Resource

Each year, the award recognizes an individual considered a pioneer in their field by making an outstanding contribution, achievement, or improvement in the hospitality industry.

article thumbnail

Growth on Autopilot: Lure Agency Joins Keap’s Elite Certified Partner Program

Lure Agency

FOR IMMEDIATE RELEASE San Diego, California / Boulder, Colorado […] The post Growth on Autopilot: Lure Agency Joins Keaps Elite Certified Partner Program appeared first on Lure Agency.

52
article thumbnail

State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

article thumbnail

AHLA: 65% of Surveyed Hotels Report Staffing Shortages

Hospitality Tech

More than seven in 10 of the hotels surveyed (71%) said they had job openings they were unable to fill despite active searches. On average, hotels are trying to fill six to seven open positions per property.

Hotels 52
article thumbnail

Why Your Nonprofit Needs a Better Newsletter (And How to Fix It)

Lodging Interactive

A well-crafted nonprofit newsletter is one of the most effective tools for keeping supporters engaged, driving donations, and amplifying your mission. However, many organizations struggle with newsletters that are inconsistent, unfocused, or simply not visually engaging enough to capture attention. If your nonprofits newsletter isnt performing as well as youd like, it may be time for an upgrade.

Market 52
article thumbnail

Avvio Founder Announces the Establishment of The roomangel Foundation

Hospitality Tech

The initiative unites booking engine providers and lodging establishments for the first time, creating a fairer market by restoring distribution power to the industry and booking power to travelers.

Market 52
article thumbnail

Sofitel Opens New Hotel in Downtown Cairo

Hotel News Resource

Article - Sofitel Opens New Hotel in Downtown Cairo - Sofitel has recently inaugurated its latest five-star hotel, the Sofitel Cairo Downtown Nile, in the center of Egypt's capital city.

Hotels 45
article thumbnail

Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

article thumbnail

IHG Hotels & Resorts Acquires Ruby

Hospitality Tech

Established in 2013, the Ruby brand currently operates 20 hotels in major cities across Europe and has another 10 pipeline hotels.

article thumbnail

Superbude Grew Direct Bookings By 101% with Cendyn DMP

Hotel News Resource

With advanced automation, Superbude was able to optimize campaign management across Google Hotel Ads, Tripadvisor, and Trivago, improving real&time decision&making and ensuring greater transparency in campaign results to deftly adjust strategies when needed.

article thumbnail

Tariffs and Travel: What Trump’s Trade Moves Could Mean for Airlines

Skift Blog

Skift Take: President Trumps proposed tariffs on aluminum and steel imports could have ripple effects on the aviation industry and eventually result in passengers footing the bill.

Travel 314
article thumbnail

Maximizing Google’s Property Promotion Ads for Hotel Campaigns

Hotel News Resource

Hotels tired of losing direct bookings to OTAs should leverage Googles Property Promotion Ads to improve brand visibility in search results. These PPC ads arent new for hotels, but 2025 will bring updated features marketers should watch for.

OTA 45
article thumbnail

The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!