Fri.Nov 15, 2024

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How decision intelligence unlocks hotel data for better insights

Cloudbeds

For years, the gold standard guiding business strategies for hotels has relied heavily on historical data, analyzed a few times a year (at best), making it difficult to swiftly respond to changing market conditions. While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. Thankfully, things are changing, and with the introduction of decision intelligence powered by next-generation AI , hotels will be equipped with the information the

Upsell 105
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CBRE: U.S. hotel performance impacted by moderate summer demand

Hotel Business

Despite facing challenges from subdued summer demand and a sluggish third quarter, U.S. hotel performance is expected to reaccelerate in the fourth quarter and extend into 2025, according to CBRE ’s latest forecast. CBRE now forecasts a 0.5% increase in revenue per available room (RevPAR) growth for 2024, down from the previously estimated 1.2% in August.

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CoStar: U.S. Hotel Industry Reports Negative Year-Over-Year Performance

Lodging

WASHINGTON—As projected for election week, the U.S. hotel industry reported negative year-over-year performance comparisons, according to CoStar’s latest data through Nov. 9, 2024. U.S. Hotel PerformanceNovember 3-9, 2024Percentage change from comparable week in 2023:Occupancy: 62.6 percent (down 3.5 percent)ADR: $156.11 (down 0.1 percent)RevPAR: $97.73 (down 3.5 percent) Among the Top 25 Markets, Las Vegas saw the largest increases across each of the three key performance metrics: occupan

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Hotels Embrace the Shift Toward Cultural Experiences

Skift Blog

Skift Take: Today’s travelers seek out cultural experiences, often choosing destinations that spark their curiosity. Hotel brands that empower guests to imagine themselves as locals will be well on their way to providing truly authentic cultural immersion.

Hotels 283
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Atrium Hospitality Shares Graduates of Inaugural WomenRISE Class

Lodging

ALPHARETTA, Georgia—In celebration of National Career Development Month in November, Atrium Hospitality announced the graduation of the inaugural class of WomenRISE, the company’s female hotel general manager development program. WomenRISE kicked off in February 2024 and wrapped up in October of this year. Work is underway to select the next group of future GMs for career development in 2025.

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Kalibri Labs names Kristen Clark president/COO

Hotel Business

Kalibri Labs has appointed Kristen Clark as its new president/COO. With more than 20 years of experience scaling tech companies and transforming big data into efficient, actionable growth strategies, Clark’s leadership marks a new chapter as Kalibri Labs focuses on delivering innovative commercial strategies and profitability optimization for the hospitality industry, according to the company. “Kalibri Labs has built an incredibly unique dataset, and I’m excited to leverage this powe

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Four Seasons Hotel New York reopens

Hotel Business

Four Seasons Hotel New York in Midtown Manhattan has reopened. The hotel, housed in a 52-story, Art Deco building designed by famed architect IM Pei, had been closed since March 2020 at the onset of the pandemic, with renovations cited for the delay of the opening. “As the iconic Four Seasons Hotel New York makes its highly anticipated return, we are excited to celebrate alongside loyal guests and those who will enter its doors for the first time,” said Rainer Stampfer, president, gl

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Choice Hotels Details Cambria Brand Growth With Three Openings

Lodging

NORTH BETHESDA, Maryland—Choice Hotels International, Inc. continued growth in the upscale segment with three new Cambria Hotel openings and two groundbreakings this fall. The recently opened properties, located in Imperial, California; Pigeon Forge, Tennessee; and Spokane, Washington, and upcoming groundbreakings in O’Fallon, Missouri and Bend, Oregon, introduce Cambria into new markets.

Branding 162
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Palette Hotels hires Greg Presnol as VP, operations

Hotel Business

Management company Palette Hotels has appointed Greg Presnol as VP, operations. In this role, he leads operational strategies for the company. He brings decades of hospitality experience to Palette, most recently serving as VP, operations at Aimbridge Hospitality, where he managed a portfolio of more than 110 hotels across multiple brands. In addition to Presnol, the company has added Jason Allan and Chris Torres as regional directors of operations.

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This Plane is About to Change the Industry — Are Passengers Ready?

Skift Blog

Skift Take: The Airbus A321XLR looks set to reshape the economics of international flying for airlines and provide greater point-to-point connectivity.

Business 299
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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U.S. hotel results for week ending Nov. 9

Hotel Business

As projected for election week, the U.S. hotel industry reported negative year-over-year (YOY) performance comparisons, according to CoStar’s latest data through Nov. 9. Nov. 3-9 (percentage change from comparable week in 2023): Occupancy: 62.6% (-3.5%) ADR: $156.11 (-0.1%) RevPAR: $97.73 (-3.5%) Among the top 25 markets, Las Vegas saw the largest increases across each of the three key performance metrics: occupancy (+6.8% to 85.4%), ADR (+28.2% to $256.38) and RevPAR (+36.9% to $219.07).

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Need Inspiration For Your Hospitality Brand? Look to Bangkok 

Skift Blog

Skift Take: Bangkok is where some of the most inspiring development is happening. Anyone in the hospitality business should take note.

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The Summer Travel Rally for Hotels Failed to Materialize & CBRE U.S. Hotels State of the Union November 2024 Edition

Hotel News Resource

Q3 performance trends were weaker than expected. ADR continued to lag inflation at 0.6% and occupancy declined 0.8%, resulting in a 0.2% decline in RevPAR. Business centric chain scales and location types outperformed, while leisure and resort locations underperformed.

Scale 74
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Goa’s Tourism Drop: Fewer Foreign Visitors, Rising Complaints, and Tougher Competition

Skift Blog

Skift Take: Goa is trying to be about more than just its beaches. However, with low international tourism numbers, it has a lot of work to do to dig out of its hole.

Tourism 290
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Remembering Bob Gilbert for His Humanity

Hotel News Resource

Ever since I got the news of the passing of Bob Gilbert, HSMAI’s President and CEO for 30 years, I have found both comfort and inspiration in the tributes that others have shared on social media, LinkedIn, and the tribute wall set up in his honor. I have loved reading about all he accomplished in his career, first on the hotel management side, then by rescuing HSMAI and leading it to its enormous successes.

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Crosswater – innovating hotel bathroom design

Hotel Designs

Hotel Designs Crosswater – innovating hotel bathroom design Crosswater – innovating hotel bathroom design Increasingly, hotel bathrooms play a crucial role in shaping a guest’s overall stay, providing both functionality and indulgence through thoughtful, clever design – Crosswater talks us through several exciting trends in bathroom design that not only elevate the guest experience, but also align with sustainability and operational efficiency… As the hospitality industry

Hotels 59
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L’Importance des Newsletters Hôtelières pour Améliorer la Communication et la Fidélisation

Experience Hotel

Les newsletters occupent une place essentielle dans le marketing hôtelier. Elles permettent de créer un lien durable avec les clients tout en offrant un message pour promouvoir divers services et offres. En améliorant à la fois la communication et la fidélisation, les newsletters sont devenues un outil incontournable. Cet article vous guidera à travers les avantages des newsletters, les stratégies de contenu à adopter, leur impact sur la fidélisation et la manière de mesurer leur efficacité. 1.

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Meticulously crafted moments in Sofitel Philadelphia

Hotel Designs

Hotel Designs Meticulously crafted moments in Sofitel Philadelphia Meticulously crafted moments in Sofitel Philadelphia Clearview Hospitality partnered with //3877 to renovate and update the public spaces in Sofitel Philadelphia at Rittenhouse Square, infusing them with rich textures and an enchanting allure… Drawing inspiration from the lively ambiance of the city’s French Quarter as well as French architect Paul Philippe Cret’s work on Rittenhouse Square, the design team sought to encaps

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Exclusive Insights: Cvent CEO Charts Future of Meetings and Events at Cvent CONNECT Europe Conference

Hotel News Resource

Reggie Aggarwal, Cvent CEO, identifies AI advancements, value prioritization, and a resurgence of the experience economy as the three major trends driving the growth of the events industry.

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How Authentic Experiences Shape the New Tourism Economy

Skift Blog

Skift Take: The tours and experiences space is rapidly evolving. Not only is this a major opportunity for tour operators and travel agents, but for other travel sub-sectors as well.

Tourism 308
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Marriott Starts to Lay off Corporate Employees

Hotel News Resource

Marriott International informed employees this week about a widespread restructuring that may result in hundreds of employees exiting the company, sources within the company told Skift.

Hotels 40
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New Research: How Asia’s Middle Class Is Shaping Global Travel

Skift Blog

Skift Take: A recent survey from Expedia Group highlights the travel preferences and potential of Asia’s emerging middle class, presenting a significant opportunity for travel brands to create new experiences tailored to this growing demographic.

Travel 290
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Four Seasons Hotel New York Reopens in Midtown Manhattan

Hotel News Resource

Strategically located at 57 East 57th Street, the hotel is near famous landmarks like Central Park, Fifth Avenue, and Rockefeller Plaza. The hotel's concierge team offers exclusive access to the city's most coveted events and undiscovered gems customized to the guests' preferences.

Events 40
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Inn 31 @ The Goose Kitchen & Bar

Webrezpro

Looking for a boutique stay? Try Inn 31 @ The Goose Kitchen & Bar. Situated in an original 1880 Kingston, Ontario homestead, their three suites blend historic charm with modern amenities (yes, there’s Wi-Fi!). Guests can borrow a bike to go exploring or nip downstairs for farm to table seasonal cuisine.

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Cloud Procurement: Benefits and Best Practices for Your Business

Hotel News Resource

In a rapidly evolving technological landscape, businesses are constantly on the lookout for new and innovative ways to streamline their operations and gain a competitive edge. Cloud procurement has emerged as a real game&changer, offering a transformative approach to managing your purchasing processes.

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U.S. group business shows highest overall index rating in four quarters

Hotel Business

Cendyn’s Sales Intelligence platform, previously known as Knowland, and Amadeus , a travel intelligence and technology provider for the travel industry, have released the metrics from the companies’ Hospitality Group and Business Performance Index. For the third quarter of 2024, the index shows an overall health metric of 107.9% year-over-year (YOY), showing the highest overall index rating in four quarters.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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MDA Hospitality Solutions Names Tito Ronchetta as Vice President of Operations, Driving Innovation and Growth

Hotel News Resource

MDA Hospitality Solutions, the global leader in hospitality and premier provider of exceptional full&service training solutions for some of the world's most prestigious hospitality brands announces the promotion of Tito Ronchetta to Vice President of Operations.

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Holiday Inn & Suites Parkway Conference Centre Re-Opens after Renovations

Hotelier Magazine

ST. CATHARINES, Ont. — Holiday Inn & Suites Parkway Conference Centre in St. Catharines, Ont. held a grand re-opening after its renovations, now converted to a dual-branded property with Staybridge Suites. Onsite amenities include a heated indoor pool, fitness centre, full-service restaurant, 30 lanes of bowling, arcade and laser tag at Parkway Social.

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