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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!

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Asksuite + Expedia Integration: More productivity, fewer tabs, and centralized guest service

AskSuite

Fewer cancellations due to delayed replies OTAs like Expedia value fast response times — and so do travelers. Revenue growth via post-booking upsells Post-reservation conversations are the perfect opportunity to offer: Room upgrades Add-on services as breakfast, transfer and experiences Promotional packages 5.

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Contactless guest experience: How integrated technology makes it possible

Cloudbeds

From checking in online to ordering room service off a mobile app or messaging housekeeping to request extra towels. detect if a digital key is not working) AI will support hotels in delivering hyper-personalized services at scale , to enhance the guest experience and streamline operations.

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How decision intelligence unlocks hotel data for better insights

Cloudbeds

This creates a more collaborative environment between departments that traditionally have separate goals, such as revenue managers and guest services or marketing and operations teams. Or, if a guest asks about adding an extra bed, staff can locate and share a photo of a room with a rollaway bed, creating a clear visual upsell opportunity.

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Direct Booking Strategies: How to Promote Your Booking Engine Effectively

STAAH

Flexible Cancellation Policies : In an unpredictable world, flexibility matters. Upsell & Promo Tools : Drive more revenue per booking with add-ons, promo codes, and package deals. These elements reassure guests that your site is safe and your service is solid. If it takes more than a few clicks, you’re losing them.

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How to simplify hotel reservation confirmation 

Little Hotelier

By formally confirming each booking, independent hotels provide guests with clarity, build trust with their customers, and can reduce instances of no-shows, because guests know it is their responsibility to show up (or face late cancellation/no-show fees). What to do next: Personalise messages and highlight relevant upsell offers.

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AI Agents in the Hospitality Industry: How to Use Them at Your Hotel

AskSuite

For hotel operators, this presents a clear opportunity and challenge: how to deliver efficient, personalized service around the clock without overloading staff. This means they can handle complex requests, understand traveler intent, and adapt to different communication styles, making them far more effective in delivering seamless service.