This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
From upselling to sales and event management capabilities and hundreds of partner plug-ins, Oracle’s security-first methodology and commitment to long-term cloud investments can help properties meet their financial and operational objectives while maximizing customer satisfaction at every touchpoint.” .”
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
detect if a digital key is not working) AI will support hotels in delivering hyper-personalized services at scale , to enhance the guest experience and streamline operations. Include add-ons and upsells on your property’s website to increase revenue and allow guests to customize their stay with you.
AI in Hotel CRM: Personalization at Scale In the era of one-size-fits-none marketing, AI-enabled hotel CRM systems are a game changer. This personalization extends to real-time pricing, relevant upsells, and even dynamic content layouts.
Manual processes in communication, especially at scale, introduce hidden costs: missed direct booking opportunities, staff overload, and fragmented service experiences. This removes the pressure from reservation teams, allowing them to focus on high-value tasks such as upselling, group bookings, and complex guest requests.
Get that right, and the business benefits—like loyalty, upsells and stronger reviews—will follow. With tools like Phunware Hospitality Solutions, we can help hotels deliver those moments at scale. What excites you most about the future of hospitality? I’m also fascinated by the potential of AI to personalize service even further.
For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Personalisation at scale with CDPs Personalisation is one of the most effective ways to stand out in today’s hospitality industry, but tailoring every guest experience manually can seem impossible.
From helping hotels scale their marketing capabilities to assisting guests in planning their trips, AI is changing the way hotels communicate with and serve their customers. Stay Ahead : Invest in an AI-powered email platform that can generate personalized content at scale.
Move Beyond Syncing, Start Scaling 1) The New Age of Hotel Distribution The hotel distribution landscape has changed. The first-party data you collect powers smarter remarketing, personalized upsells, and loyalty programs a long-term revenue play. Multi-Property and Group Benefits 6. Leveraging Data for Smarter Distribution 7.
Fast to deploy and easy to scale, VAIA integrates with leading property management systems (PMS), point-of-sale tools and service ticketing platforms. VAIA identifies upsell opportunities based on guest behavior and delivers timely offers for upgrades, dining, spa services and more. The result?
This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. But doing it at scale is impossible without structured data and hospitality-driven tech tools. Personalizing Guest Communication Based on Data Personalization is no longer a luxury—it’s an operational standard.
This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. But doing it at scale is impossible without structured data and hospitality-driven tech tools. Personalizing Guest Communication Based on Data Personalization is no longer a luxury—it’s an operational standard.
Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.
helps them scale service, increase conversions, and operate more efficiently - without compromising the guest experience. RUCKUS DPSK3, which enable hotels to offer secure, seamless Wi-Fi 7 access at scale via this patented technology. âSabreâs SynXis Concierge.AI SynXis Concierge.AI
Upsell & Promo Tools : Drive more revenue per booking with add-ons, promo codes, and package deals. The right offer can tip the scales and turn hesitation into confirmation. Custom Branding : Your booking experience should look and feel just like the rest of your website. Make your first impression count.
Optional Add-On: UAT Environment â For enterprise-scale testing and validation. VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. AI-ready data architecture is critical.
Optional Add-On: UAT Environment â For enterprise-scale testing and validation. VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. AI-ready data architecture is critical.
âhotels can now offer the speed, personalization, and polish of enterprise-scale operationsâon their own terms.â As guest expectations rise and staffing challenges persist, this collaboration empowers hotels using the Visual Matrix PMS, a premium, high-touch service without expanding their teams.
Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. An AI agent powered by large language models (LLMs) can respond instantly, confirm availability, upsell a suite with pet amenities, and share relevant reviewsall within the same conversation. billion by 2026.
When an engineer sees maintenance requests resolved faster than the day before, or a food and beverage team watches upsells tick upward during a shift, it creates momentum. Data doesnt replace that magic, but it can make it easier to deliver, scale and maintain it. In turn, momentum creates motivation.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels. To see the OPERA Cloud platform in action visit HITEC booth #4015 on June 16-19 th.
The kiosk provider will invest in scaling its solutions with new and existing partners and scaling its technology capabilities, including its patented AI solutoin that analyzes each order in real-time to offer personalized upsell recommendations.
Optional Add-On: UAT Environment â For enterprise-scale testing and validation. VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. AI-ready data architecture is critical.
Some of the most impactful integrations include: Booking engines PMSs CRMs Communication channels Upselling tools With these integrations in place, every traveler interactionwhether it’s an inquiry, booking, update, or follow-up is automatically synchronized across systems. How does hotel integration benefit operational efficiency?
UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale. RUCKUS DPSK3, which enable hotels to offer secure, seamless Wi-Fi 7 access at scale via this patented technology.
Its mobile-friendly interface and intuitive setup empower lean teams to automate pricing decisions and scale operations effectively. With more than 300,000 rooms in reach, the partnership sets a new standard for what boutique and mid-market properties can deliverâinstantly, intelligently, and at scale.
helps them scale service, increase conversions, and operate more efficiently – without compromising the guest experience. Advertisements Amy Read, Vice President of Innovation, Sabre Hospitality, added, “We give hoteliers the tools to meet travelers where they are with efficiency, yet with a human touch. SynXis Concierge.AI
These systems enable hotels to deliver personalized experiences at scale, ensuring every guest feels seen and valued without requiring additional work from employees. Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget.
Through the rise of virtual events , planners have been able to extend their reach and scale their events to a wider audience. They’re also great for engaging and upselling guests before they arrive at the venue. Discover top event technology trends for planners and venues alike: 1. Live translation.
With a highly selective approach focused on AAA destinations, Emblems seeks intimate, human-scale properties with a residential flair. .” — Member of the owning family of Lucknam Park LTD Emblems is Accor’s most exclusive collection brand, designed to craft tomorrow’s legacy through addresses of exceptional character.
Simplifies Targeted Marketing and Upselling Loyalty program data helps you segment your audience effectively—by stay frequency, spend level, preferences, and location. Smart upselling becomes effortless when you know exactly what your loyal guests value. FAQs Q1: Do loyalty programs work for small or independent hotels?
UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale. RUCKUS DPSK3, which enable hotels to offer secure, seamless Wi-Fi 7 access at scale via this patented technology.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels. Clap resides in Connecticut with his wife and has two adult children.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels. Clap resides in Connecticut with his wife and has two adult children.
That includes helping us deliver new innovations to hotels such as room upselling, integrated revenue management and mobile housekeeping management, among others, all on a global scale.” ” The post Oracle to bring OPERA Cloud to 2K Wyndham hotels appeared first on hotelbusiness.com.
71% of hotels plan to implement AI-powered analytics in their POS systems by the end of 2025 to enhance personalization and upselling. With a growing demand for integrated Hotel Solutions , systems like Hotelogix make it easier to streamline operations while scaling business impact. Who Should Use an Integrated Hotel POS System?
Reaching this scale in just three years makes us the fastest-growing retail media network in history and a leading global growth engine driving local commerce. Upselling: Intuitive upselling at just the right moment in every conversation, leading to increased AOV.
Easy growth and more revenue What if you could boost your brand's scale and performance while also reducing your workload? It also makes it easy to set up promotions, upsell, and connect with guests to create a stronger relationship. Our smart hotel platform helps you do exactly that.
An Independent Hotel’s PMS Increases Upsell Potential All hoteliers are looking for ways to increase the lifetime value of their guests, but an upsell is a fickle thing. A hospitality solution such as a hotel self-service app would allow hoteliers to upsell their property in a more subtle and natural way.
These are just two ways your booking engine specifically can increase direct bookings, for more read our article on how your online booking engine can increase upsells and revenue per available guest. But the reality is that delivering that level of service at scale is difficult.
Hotels can deliver better service with a fully mobile platform, robust automation, mobile guest check-in and automated upsells that drive ROI. Channel manager: By optimizing all hotels’ booking channels, the channel manager enables hotels to scale their business globally. Stayntouch 2.0 The post Stayntouch 2.0
âs scale, such as accelerating the Companyâs digital and technology transformation through initiatives like the establishment of Byte by Yum!, In recent years, he has been instrumental in driving bold actions that leverage Yum!âs
GuestJoy will further expand SiteMinder’s robust hotel commerce offering, allowing hoteliers to automate and digitise their guest communication, drive upsell revenues, and strengthen direct guest acquisition. GuestJoy has been a SiteMinder partner since 2017, with customers across the UK and Europe.
Upselling tools. Employ strategic upselling solutions to maximize revenue through tailored guest offers and promotions. From large-scale independents and boutique hotels to hostels and motel groups, properties of all types and sizes are leveraging the Cloudbeds Platform differently. Smart door locks. Room controls.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content