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Located in Mumbai and spread across five acres, the property feature 106 rooms, 110 serviced apartments, and 42 conference and banquet spaces. In a move to modernise operations and streamline booking management, the hotel adopted STAAH’s distribution and revenuemanagement tools.
This intimate six-room property delivers personalised service in a meticulously restored historic palace, just steps from the city’s iconic cultural attractions including the magnificent Alhambra. The platform’s instant mapping capabilities have proven invaluable in preventing potentially damaging double-booking situations.
By aligning services with the event’s spiritual and cultural significance, hoteliers can create lasting impressions on millions of visitors. Here’s what to focus on: Cloud-Based Property Management Systems (PMS) : Implement a system to manage bookings, payments, and guest preferences effortlessly.
Empathy: Understanding Guests’ Needs The ability to understand and anticipate guests’ emotions and needs is key to delivering top-notch service. From leveraging property management systems (PMS) to using online distribution platforms like STAAH , staying updated ensures you can offer faster, more efficient service.
Hoteliers face so much pressure to deliver exceptional service while streamlining operations. But luckily, there is a solution: Single-solution platforms that consolidate all essential hotel management tools into one complete system. Boost Efficiency: Automation reduces manual errors and frees up time for guest-focused tasks.
Managing 60+ alpine chalets was challenging until Chalets 1066 found a smarter way to streamline bookings with STAAH Nestled in the picturesque Alpine village of Les Gets, France, Chalets 1066 is a self-catered chalet and apartment rental business with a reputation for comfort, quality, and personalized service.
AI-powered revenuemanagement doesnt just suggest price hikes; it ensures that your pricing aligns with demand fluctuations , maximizing revenue without turning potential guests away. Dont Let Overbooking or Cancellations Kill Your Revenue With a major event like this, cancellations and no-shows are inevitable.
Hotel management challenged by seasonality in the mountains When Ana Sánchez joined Snö Hotels as RevenueManager over five years ago, she encountered an exciting challenge; helping to build a hotel chain from scratch that specialised in snow and mountain destinations – using the right technology from day one.
With a growing footprint across West Bengal, The Citi Residenci Hotels has emerged as a leading name in regional hospitality, offering modern comforts, efficient service and local charm across its properties. Catering to both business and leisure travellers, the group offers a blend of modern amenities and personalised services.
From making sure staff, guests, and smooth operations are all attended to, we can understand why revenuemanagement so frequently gets put on the back burners. So, let’s provide you with a list of revenuemanagement tools to simplify managing your hotel so much easier: What are RevenueManagement Tools?
You want to make sure your hotel is available where your guests are looking, but also avoid overbooking or confusion about prices across multiple channels. Use a Channel Manager: A channel manager allows you to update your prices and availability across all platforms in real-time, avoiding any booking mistakes or confusion.
Hotel management can often feel like youre spinning plates – online travel agents (OTAs) sending bookings, guests booking directly on your site, and your front desk needing real-time updates to avoid the dreaded overbooking. Enter the channel manager. 7) Drive More Revenue with Upsell Tools Why stop at the room?
But here’s the good news: a streamlined, intuitive PMS UX can turn hotel operations around—boosting staff productivity, enhancing guest satisfaction , and improving hotel revenuemanagement. Channel Management Real-time inventory syncing across OTAs and direct booking platforms enhances accuracy and reduces overbooking.
Inconsistency in room rates also leads to overbookings, which is a customer service nightmare for any travel brand. Rate parity cons Paying commission on top of your lowest possible rate cuts into revenue. In small hotels, every dollar counts.
Plus, when you connect Tryp.com to SiteMinder’s channel manager, inventory and rate updates flow through automatically, preventing mismatches and accidental overbooking. Bundled bookings that lift revenue. Think room-service brunch or late checkout. Next, feed Tryp.com booking data into your revenue-management system.
Running a hotel in todays competitive market involves more than just offering comfortable rooms and great service. With the hospitality industry adapting to evolving guest expectations and the rapid growth of online booking platforms, managing hotel operations become increasingly complex.
Its a strategic move to streamline customer service across all touchpoints. Running a hotel today involves managing a complex network of systems from reservations, sales operations, communication channels , marketing tools, and distribution. This minimizes overbookings, billing mistakes, and service delays.
Now operating as a standalone company, Hospitality Solutions aims to deliver more focused, agile innovation in hotel software and services. At the same time, hotel operators gain access to real-time data insights that drive building efficiency, improve service delivery, and reduce operational costs.
Now operating as a standalone company, Hospitality Solutions aims to deliver more focused, agile innovation in hotel software and services. At the same time, hotel operators gain access to real-time data insights that drive building efficiency, improve service delivery, and reduce operational costs.
For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. Efficiently managing OTAs and direct bookings is key to maintaining high occupancy rates.
Online reviews spread faster than room service One bad review can go viral instantly. Data-Driven Hospitality Big data and AI are our new revenuemanagers, optimizing operations better than a seasoned GM. Mobile booking is hotter than room service! Keep them coming back for easier and cheaper occupancy boosts.
Your hotel may have the best rooms and services, but if no one can find you online, it’s like being invisible in a location. This practice simplifies revenuemanagement, builds trust with booking partners, and avoids conflicts between platforms. At this point Channel Manager becomes invaluable.
In addition, visitors can avail themselves of the hotel’s convenient self-service kiosks, which provide a seamless arrival by avoiding delays. Multi-day stays are made easy through the ice machine and self-service laundry, while a minimalist lounge area offers an unobtrusive setting for business or unwinding.
Guests today aren't just looking for a place to stay—they're seeking experiences that resonate, services that anticipate their needs, and efficiency that makes their journey seamless. A robust cloud-based Property Management System (PMS) doesn't just streamline your operations—it transforms them.
Revenuemanagement (RM) is supremely necessary for hotels. I kid you not, most of the hotels refrain from opting for any sort of revenuemanagementservices. The hotel revenuemanagement myths that are swirling around are the real reasons hotels are so skeptical about it. Who is to blame for it?
We have written extensively about hotel revenuemanagement strategies and tactics here throughout the years. As strategy is one of the most essential parts of revenuemanagement, we have made a summary of all the top advice from our perspective as a hotel revenuemanagement consulting company.
In the ever-evolving hospitality industry, staying competitive demands more than just offering great accommodations and service. Hoteliers need to employ smart strategies to optimize revenue and profitability. One of the most powerful tools in their arsenal is a robust RevenueManagement Solution (RMS).
The hospitality industry is well acquainted with the concept of hotel overbooking. Although it is a common practice in hotel management, it has been a matter of debate particularly because of the complications it brings during peak hours. However, in cases of last-minute cancellations, your profit is badly impacted.
Dallas, USA – Brittain Resorts & Hotels (BRH), a leading full-service hospitality management company, has adopted SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, as part of its newly-announced business intelligence technology matrix.
Hotel overbookings can be a divisive topic. Some hoteliers love using this strategy to boost their revenue and protect their property from losing out due to last-minute cancellations. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. What happens when a hotel overbooks?
In the fiercely competitive hospitality industry, the essence of successful resort revenuemanagement lies in data-driven decision-making. This approach is pivotal in optimizing financial performance and driving both revenue growth and guest satisfaction. Why is RevenueManagement Imperative for Resorts?
Revenuemanagement is a crucial aspect of the hospitality industry, focusing on maximizing income through strategic pricing, inventory control, and demand forecasting. These frontline employees are instrumental in shaping the guest experience, impacting occupancy rates, and ultimately driving revenue.
What makes Dolphin Suites the preferred choice for the modern discerning traveller is its friendly and courteous service. The challenge Before implementing STAAH, the group property faced challenges in managing online bookings efficiently. What sets STAAH apart from many of its counterparts is its customer service.
Property Management System (PMS) A Property Management System (PMS) is the heart of hotel operations, handling everything from reservations and check-ins to billing and room assignments. A good PMS streamlines these processes, freeing up staff to focus on delivering exceptional service.
July 3, 2024— DerbySoft , specialists in high-performance distribution services, announced a new partnership with IDeaS , a SAS company, provider of hospitality revenuemanagement software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types.
Firstly, What is Hotel Inventory Management? Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Proper maintenance is crucial for guest services and reservations.
STAAH provided a centralised way to set and update inventory and rates River Beach Resort & Residences now uses the STAAH channel manager’s real-time inventory and rates updates, which has helped resolved the price parity issues, overcome overbookings and streamline integrations for all channels.
The remarkable service and awe-inspiring ocean views leave a lasting impression on both local and global travellers, making it a coveted destination on their must-visit lists. Our goal is to provide exceptional service to our guests from the moment they book until their departure.
We have written extensively about hotel revenuemanagement strategies and tactics here throughout the years. As strategy is one of the most essential parts of revenuemanagement, we have made a summary of all the top advice from our perspective as a hotel revenuemanagement consulting company.
It is known for its exceptional service and passionate attention to detail. Airways prides itself on its highly personalised butler service. The challenges of managing online room allotment across multiple channels Prior to STAAH , Airways Hotel was faced with challenges relating to managing hotel bookings across multiple channels.
The results are evident in boosted revenue and staff efficiency. Five decades of service Sunshine Hotels and Resorts is a Pattaya-based hospitality group with more than 50 years of experience in hotel management. Delayed and failed updates to rates and availability was a common occurrence resulting in overbookings.
Table of contents SiteMinder solves online visibility woes Apart from providing the best service possible, hotels must not neglect the need to maximise their sales channels to boost revenue. Unfortunately this practice was difficult to achieve for Hanging Gardens of Bali. Fortunately, SiteMinder was able to change this.
With its previous technology partner, Sutton Hall was lagging behind in providing this seamless online experience to its guests, potentially affecting guest satisfaction and losing revenue. On the channel management front, overbookings and incorrect pricing were adding to the poor online experience for Sutton Hall.
From checking in guests and entering reservations to managing rates and assigning rooms, many hotels still perform a lot of manual tasks. Oftentimes, these tasks overpower hotels’ ability to invest in proper guest communication, marketing activities, and revenuemanagement , which significantly impacts performance and profitability.
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