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While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.
Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. 1) PMS + channel manager = real-time peace of mind Your Property Management System (PMS) is your operational command centre. You can maximise occupancy and revenue without manual rate updates.
Solid occupancy isnt enough anymore. While occupancy is still a core metric, relying on it too heavily can leave your property management business vulnerable to seasonal swings, economic uncertainty, and a volatile demand environment. Why You Cant Rely on Occupancy Alone First, lets state the obvious: you dont control demand.
It gives you data from only one income source and is based on an occupancy rate that’s also an incomplete representation. It’s a more holistic approach that captures more touchpoints like upselling – pre-stay and at your property – and F&B. But just like ADR, RevPAR also has its limitations.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. âTogether, weâre bringing ancillary revenue into the digital core of hotel operations â where it belongs.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Achieving goals with STAAH’s superior solution With multiple room types across properties spread across the world, agility in operation and optimisation is essential. Daily deals, upselling, promos and a number of other in-built capabilities allow Chokhi Dhani revenue managers to drive demand based dynamic pricing decisions.
An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling? Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue.
Running a hotel today involves managing a complex network of systems from reservations, sales operations, communication channels , marketing tools, and distribution. But when these parts dont talk to each other, the result is a fragmented operation that drains productivity and inflates costs. Whats hotel integration?
With the increasing complexity of hotel operations , having a centralized system that automates reservations, housekeeping updates, and billing processes can make all the difference. The hospitality industry is no longer operating on traditional pen-and-paper methods. How often do billing mistakes lead to guest dissatisfaction?
With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). A drop below 30% occupancy? Your rates drop automatically to drive last-minute bookings, across all OTAs. No more repetition. Just results.
What they needed wasnt just another tech platform, but a smart, scalable solution built for real hotel operations. The pooled inventory model ensures that every room is available to sell across all platforms simultaneously maximising occupancy and reducing spoilage. Thats where STAAH came in.
Mews adds point-of-sale to its hospitality cloud Mews has added Mews POS (Point-of-Sale) to the embedded payments experience offered with Mews Hospitality Cloud, providing increased operational time savings for hotels and a frictionless experience for guests.
The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. A loyalty program can encourage guests to keep coming back, which boosts your occupancy rate. In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success.
It gives you data from only one income source and is based on an occupancy rate that’s also an incomplete representation. It’s a more holistic approach that captures more touchpoints like upselling – pre-stay and at your property – and F&B. But just like ADR, RevPAR also has its limitations.
By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead. It can also share booking links, promote special offers, and upsell services all within the same conversation. Table of contents What does Visito do?
The report highlights that hoteliers view increasing occupancy and improving operational efficiencies as key priorities, with 85% of hoteliers anticipating that personalization could help deliver over 5% in incremental revenue. decision-makers planning to invest in technology within the year.
From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. Revenue management tools are software and systems that help hotels optimize pricing, control cost , maximize occupancy, and increase profitability. Cheers, Patrick Landman PS.
With that in mind, it’s an opportune time for hotel operators to reassess their revenue strategies to capitalise on the influx of travellers. Historically, hotel performance has been measured by room-based metrics such as Revenue per Available Room (RevPAR), Average Daily Rate (ADR), and occupancy.
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Several key themes emerged from the research, including a primary focus of investment on ‘improving operational efficiencies during times of high occupancy’ (43%). The findings are the result of a survey of global senior hospitality leaders representing a diverse range of properties and management groups.
The data is another proof point that occupancy levels have more than stabilized, making for a meaningful rise in RevPAR for our customers,” said Matt Welle, Mews CEO. Average occupancy in 2023 was 49.1%, a 3% increase YOY and 19% higher than 2019 levels. Online check-ins and upgrades continue to increase.
For hotel owners, the value of this role goes beyond daily operations. For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking.
The enhanced version of the âSkywayâ application provides hospitality, multifamily and senior living property managers with an easier way to monitor and maintain their propertyâs technology from a single portal, driving operational efficiency and improved guest experience. Ive been very impressed by how intuitive RUCKUS One is!
This unique and much lauded feature provides instantly lower operational costs, while âinstant power-upâ via remote control ensures minimal downtime during presentation. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.
For decades, paper registration cards were the norm, serving legal and operational purposes. Improved compliance : Easily collect required details for legal or operational needs, including ID verification and guest signatures. Operational efficiency Digital registration reduces the amount of manual work for your team.
The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work. What Is Hotel Operations Management? Why Are Efficient Hotel Operations Important?
EBITDAR (Earnings Before Interest, Taxes, Depreciation, Amortization, and Restructuring/Rent) is a profit metric that excludes costs not directly related to operational performance. EBITDAR is calculated using details from the income statement, which presents a company’s revenues and operating expenses over a specific period.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
It's about exceeding them while efficiently managing your operations. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency. Boost revenue: Make the best use of an upselling/cross-selling strategy.
Hoteliers are increasingly turning to sophisticated software solutions to streamline their operations and gain a competitive edge. Hotels can increase revenue per guest by adjusting prices according to demand, seasonality, and consumer preferences , achieved through upselling and cross-selling additional services and products.
Are you ready to transform your hotel operations and stay ahead in this competitive marketplace? Meanwhile, nationwide hotel occupancy reached 67.5% A robust cloud-based Property Management System (PMS) doesn't just streamline your operations—it transforms them. Success also depends on data-backed decisions.
Data analytics is the cornerstone of successful hotel operations. This data can then be used to make changes to improve revenue management, occupancy, guest experience, and operational efficiency. Examples of advanced KPIs include revenue per available room (TrevPAR) and gross operating profit per available room (GOPPAR).
Several key themes emerged from the research, including a primary focus of investment on “improving operational efficiencies during times of high occupancy (43%).” The findings are the result of a survey of global senior hospitality leaders representing a diverse range of properties and management groups.
Some owners of accommodation properties are experienced business people, but new to the day-to-day operations of a hospitality business,” says Tamie Matthews, CEO and Founder of RevenYou, a consultancy for independent hotels. They would sell the same price to everyone and assume that 100% occupancy was the ultimate goal.
Understanding future demand trends, their causes, and the guest segments driving them can help hotel revenue managers adjust room rates to boost occupancy and sales. The bold line represents the average occupancy rate for the competitive set. Each point on the chart shows a specific day’s occupancy for the hotel.
Enter artificial intelligence (AI) agents tools designed to streamline operations, deliver tailored guest experiences, and predict customer needs with precision. Operational Efficiency Hotels, resorts, and travel companies rely on AI agents to automate repetitive administrative tasks, allowing staff to focus on customer-facing activities.
1 rated rewards program, our best-in-class technology or our top-tier sales, marketing and operational supporteverything we do, every decision that we make, is grounded in their long-term success. Simplified sourcing solutions Great guest experiences start with well-run operations and Wyndham is investing in both. Whether its our No.
Here are some of the key benefits: Increased profitability: By setting the right room rates and managing inventory effectively, hotels can maximize their revenue without necessarily sacrificing occupancy rates. Better resource allocation: Revenue management helps hotels predict staffing needs based on anticipated occupancy levels.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
These frontline employees are instrumental in shaping the guest experience, impacting occupancy rates, and ultimately driving revenue. Upselling and Cross-Selling Opportunities Effective Upselling Techniques Reception staff are in a prime position to upsell additional services and room upgrades.
Instead, they’re exploring sophisticated indicators like GOPPAR to gain a holistic view of their operations. Optimising Occupancy : Hotels have a fixed number of rooms, making it essential to ensure high occupancy rates. They’re not just satisfied with traditional metrics like ADR or RevPAR. But the evolution doesn’t stop there.
Mid-scale hotels âExpanding our mid-scale offering with the new R370 AP Featuring the AI-driven dual-band RUCKUS R370 solution, this option allows hotels to simplify operations and leapfrog technologies with the benefits of Wi-Fi 7. Improved single sign-on and multi-factor authentication adds layers of administrative security.
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