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From conversations with generalmanagers to PR professionals and restauranteurs – we’ve compiled a list of the top hospitality podcasts today to help hoteliers boost their industry knowledge and take away practical tips for success. No matter what role or interest you have in hospitality, there’s a podcast for you. Who’s it for?
David Belón , GeneralManager of Casa Palacete 1822, discusses how the team has leveraged technology to deliver exceptional guest experiences whilst optimising their distribution strategy since becoming a SiteMinder customer. A renowned coffee bar is another highlight of this unique property.
The title can varysome properties use terms like hotel manager, lodging manager, or director of hospitalitybut the core responsibilities remain the same. The hotel director sets expectations for service, supports team performance, and ensures the property is meeting its revenue and occupancy targets.
For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. What does a hotel reservations manager do?
Sales and revenuemanagement are two departments that seemingly should be a match made in heaven but often find themselves at odds with differing goals for success.
A quick search on the internet yields a wide range of definitions for ‘revenuemanagement’. Some of these take a theoretical, almost academic approach and, in several instances, there are iterations of revenuemanagement’s classic definition: ‘selling the right room, to the right guest, at the right time, for the right price’.
By adopting advanced technology and analytics, hotels can unlock new opportunities to optimize pricing, improve occupancy, and elevate room revenue. This blog post will guide you through the essential preparations to move from basic, manual methods to a comprehensive, data-driven revenuemanagement approach.
While comforting in its familiarity, traditional revenuemanagement is akin to focusing on the tip of the iceberg, ignoring the vast potential lurking beneath the surface. It's time to dive deeper beyond the allure of high occupancy rates and RevPAR.
What is Yield Management? Yield management is a pricing and revenuemanagement strategy that is used to maximise business performance. It involves adjusting prices based on predicted demand and other external factors to maximise revenue or yield. Revenuemanagement is the focal point for hotels in today’s climate.
The data generated by modern hotel operations – from booking patterns and guest preferences to room occupancy rates and ancillary revenue streams – is often scattered across various siloed systems. The traditional approach to decision-making faces a new challenge.
Whether you accept transient or group business to your hotel is more than just a revenuemanagement question. It’s also a risk management question. And what is the philosophy of the hotel, the ownership, the generalmanager, and other stakeholders? How much are you willing to risk? Sounds good, right?
Key goals: State your main objectives, such as increasing occupancy rates, boosting revenue, or expanding your hotel chain. Pricing strategy: How you will set competitive room rates and consider implementing revenuemanagement strategies to maximise occupancy and revenue.
GeneralManagement: GeneralManagers take care of the overall administration of a hotel. A Hotel PMS provides several operational reports, including a history and forecast report, revenue report, reservation report, housekeeping report, night audit report, financial report, guest history report, occupancy reports, etc.,
From decision-makers of hotels, to generalmanagers and front office teams, they can use ChatGPT effectively if they know how to ask the right questions. ” For RevenueManagers: Maximizing Profitability and Forecasting Demand Revenuemanagers play a critical role in pricing, occupancy, and financial forecasting.
There used to be a time when hotel revenuemanagers simply had to look at predicted demand and keep an eye on competitors’ rates to optimize pricing. For revenuemanagers, that meant adding a new strategy (and a new skill) to their decision-making: reputation pricing. without harming its occupancy rates.
Once your hotel has an idea of demand, you can make tweaks to your room and service prices that help maximise revenue and occupancy. Three of the most common hotel forecasting methods include: Revenuemanagement forecasting: Used to predict future demand.
Many hoteliers question if it’s worthwhile investing in a direct booking strategy or if they can solely rely on online travel agencies (OTAs) like Airbnb, Booking.com, or Trip.com to fill occupancy. What many lodging businesses overlook are the different ways direct bookings can be captured. Intelligent pricing.
With the title, “Our Growth Has Been Inseparable from SiteMinder’s Support”, the revenuemanager of a US-based 500+ room resort writes this comprehensive SiteMinder review: “The remarkable ease of use for the booking engine, channel manager and metasearch, and the swift issue resolution make my experience with this system highly satisfying.
As we’ve already covered, the front of house manager at a hotel handles all customer-facing operations and is largely responsible for ensuring a positive customer experience. Hotel generalmanager. This is the most senior of all hotel management positions. Operations manager. Revenuemanager.
Types of hotel management If we zoom in on accommodation management, it too can be divided into a few different categories, which reflect the broad range of tasks and challenges that hotel management presents. You’ll need smart revenuemanagement and pricing strategies if you want to optimise your Average Daily Rate (ADR).
HOSPA’s members include individuals working in various operational roles within the hospitality industry across finance, revenuemanagement, operations, technology, sales, marketing, and human resources. HSMAI-APAC’s members include hotel and hospitality sales, marketing, revenuemanagement, distribution, and generalmanagers.
Types of hotel management If we zoom in on accommodation management, it too can be divided into a few different categories, which reflect the broad range of tasks and challenges that hotel management presents. You’ll need smart revenuemanagement and pricing strategies if you want to optimise your Average Daily Rate (ADR).
Hotels that embrace the right technology can: Simplify multi-property operations Improve staff efficiency Boost occupancy and direct bookings Personalize guest experiences Increase revenue and reduce manual overhead But not all technology is created equal. Here's a breakdown of what's worth adopting in 2025 and beyond.
By implementing a clever hotel booking system , you can manage availability, set dynamic pricing, and reduce the chance of overbooking. Additionally, technology can offer valuable insights into guest behavior, enabling you to tailor offers and maximize occupancy rates. RMS Predicting customer behavior is a must.
It was the first hotel I began directly overseeing all aspects of, working with the generalmanager and team onsite. If occupancy is low, you might only have one or two associates at the front desk. Our managers regularly adjust their schedules to ensure we are appropriately staffed when busy or slow.
But as revenuemanagement technology and other pieces of a hotel’s commercial stack have become more effective, owners have increasingly turned to it for driving results. A unique business model Hospitality is a unique industry, says Martin Soler, a former hotel generalmanager, and now Partner at Soler & Associates.
Second act, I guess was operations and generalmanager. And I was generalmanager at the Omni Hotel in Richmond, Virginia. And, and eventually was selected as generalmanager of the year for Omni Hotels. Every generalmanager wrote a letter to their team to say thank you that we memorialize.
My next mentor later on in my career, I was a generalmanager of a Homewood Suites in Houston, and this gentleman’s name was Mark Boulevard. He was the district manager for Reson Hospitality. I mean, I did sales, I did revenuemanagement, I did the visits, I did the guest service meeting. This guy was rough.
That means generalmanagers and department heads must be fluent in numbers, not just from a budgeting standpoint, but across forecasting, pricing strategy, and performance metrics. Understanding KPIs like RevPAR, GOPPAR, ADR, TRevPAR, and occupancy rate is just the start.
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