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In selling, you should have various rules of engagement when it comes to cultivating a prospect. Across the country, most salespeople just chase prospects. They do not follow any rules of engagement. They fundamentally lack a process, a decision tree, if you will, for deciding yes or no in terms of determining if a prospect is truly a prospect for them.
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Hyatt Regency Sydney, Australia’s largest hotel at 878 keys, is taking a lead on food waste by becoming the first hotel in the world to introduce an insect-powered food waste management system by Goterra onsite. Created by Olympia Yarger, the innovative system utilises Black Soldier Fly larvae, housed in high-tech, containerised units dubbed ‘Maggot Robots’, to rapidly break down large quantities of food waste, reducing it by 95% in just 24 hours.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Running a business in today’s social media world is quite competitive, to say the least. Social media advertising has become a powerful marketing tool that achieves the desired outcomes. This blog post will discuss all the actionable budgeting tips for maximizing ROI in social media advertising campaigns. Key Factors Of A Social Media Budget Staffing and labor costs Staffing and labor costs are the first factors to consider.
Skift Take: Airbnb CEO Brian Chesky originally predicted that a fully redeveloped app — with AI at the center — would already have been released. Now, he's saying it'll take years.
Hotel housekeeping managers need to deliver exceptional turnkey service for guests who expect fresh and thoroughly cleaned rooms when they arrive to take well-deserved rests after long journeys. Hotel housekeeping departments have many daily tasks to accomplish, which need organized, efficient, and dedicated staff so rooms turn over quickly for occupancy by the next guests day in and day out.
Hotel housekeeping managers need to deliver exceptional turnkey service for guests who expect fresh and thoroughly cleaned rooms when they arrive to take well-deserved rests after long journeys. Hotel housekeeping departments have many daily tasks to accomplish, which need organized, efficient, and dedicated staff so rooms turn over quickly for occupancy by the next guests day in and day out.
Marriott International has named long-standing employee, Jason Nuell, as Area Vice President – Australia, New Zealand and Pacific (ANZP), succeeding Sean Hunt, who retired last month. Nuell has worked at Marriott International for over 20 years, most recently serving as Vice President Customer Experience and F&B Design Services APEC. Nuell has relocated from the company’s Asia Pacific excluding China (APEC) headquarters in Singapore to Sydney to take up the role.
In the highly competitive hospitality industry, Pay-Per-Click (PPC) advertising is a powerful tool for hotels seeking to enhance their visibility, drive bookings, and maximize revenue. As we approach 2024, the PPC landscape is evolving rapidly with new technologies, trends, and strategies that hotels need to understand and leverage. With the advent of sophisticated AI-driven platforms, […] The post Mastering Hotel PPC Campaigns: Strategies for Success in 2024 appeared first on Are Morch, D
CHICAGO—Hyatt Hotels Corporation reported second quarter 2024 results. Highlights include: Mark S. Hoplamazian, president and CEO of Hyatt, said, “We posted solid second quarter results demonstrating our differentiated positioning and continued momentum. System-wide RevPAR grew by 4.7 percent and net rooms growth was 4.6 percent, generating record gross fee revenue of $275 million in the quarter.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Grand Hotel Group (GHG), a subsidiary of Tuan Sing Holdings, is set to introduce its first Australian-based hospitality venture on September 1 with the launch of Residence on Langley Park at the former Hyatt Regency Perth. Operated by Residence on Langley Park Pty Ltd, the new hospitality offering will feature a lively retail precinct, hospitality offerings and public spaces and represents the first stage of the site redevelopment work at 99 Adelaide Terrace.
By focusing on driving direct bookings, you can boost your revenue, strengthen your relationship with guests, and maintain full control over their experience.
Skift Take: The adventure travel company's appointment of Payton Iheme as an impact officer is a bet that responsible tourism will resonate among its customers.
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Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
The Queensland Premier, Opposition Leader and senior colleagues will make their election pitch to the tourism industry on August 29 at the Tourism & Transport Forum’s Leadership QLD Summit in Brisbane. Register now ! The Queensland Premier, Opposition Leader and frontbench colleagues will detail their vision for the tourism and transport sectors this month at Leadership QLD 2024: Tourism, Aviation and Transport Summit, ahead of the state election.
Learn why specialized hotel TVs, equipped with intuitive controls and secure features, are essential for providing exceptional guest experiences and streamlining hotel operations.
ALEXANDRIA, Virginia—The Global Business Travel Association (GBTA) and Cvent released a new study titled, “The Future Is Now: Technology Transformation in Corporate Travel.” According to the study, the industry is poised to allow technology to transform and accelerate business travel. Based on a survey of business travel professionals in North America and Europe, the report reveals that while 88 percent of travel management company respondents, 74 percent of suppliers, and 59 percent
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Accommodation Australia (AA) has appointed former boss of the Australian Airports Association, James Goodwin, as its new CEO. Goodwin, who commences the role on September 1, becomes the association’s second leader, following the amalgamation of Tourism Accommodation Australia and the Australian Accommodation Association in July 2023, and succeeds Michael Johnson, who retired in June.
Savvy travelers can avoid the pitfalls of overcrowded hotspots by traveling during shoulder-seasons, staying overnight and discovering destination dupes.
Skift Take: Ariane Gorin is not going to be a Peter Kern clone in her new role as Expedia Group CEO. Among her first acts was to pause the international rollout of the Group's One Key loyalty program.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Veriu Group has introduced its first property in regional NSW with the opening of Punthill Maitland, in partnership with the Panthera Group, on Monday August 5. The 76-key apartment hotel, at 373 High Street, is the first hotel brand to open in the town in more than a decade. “We’re extremely pleased to have added Punthill Maitland to our existing portfolio,” said Veriu Group CEO, Zed Sanjana.
The future of hotel bookings is not just about being online; it’s about being intelligently and engagingly present, guiding each visitor towards becoming a guest.
With the brand landscape quickly evolving and offering more choices for hotel owners, LODGING‘s annual Guide to Franchising serves as a resource to help hoteliers understand the market with important information about brands in the hotel industry. This online guide provides data on each brand within a company’s portfolio, covering chain scales, franchise fees, and the number of properties in their network.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
The Australian Tourism Export Council (ATEC) is calling for tourism and hospitality work across all regional areas in Australia to be included under the Working Holiday Maker (WHM) visa program’s qualification for second and third-year visas. The Federal Government is examining the WHM visa as part of the Review of Regional Migration Settings. ATEC is also recommending that the qualifying period for both the second and third-year visas is limited to 88 days.
Have you ever wondered how travel agents can instantly find the perfect hotel for a last-minute business trip or secure the best rates for a corporate client? The answer lies in the use by over 600,000 Travel Agents of one of the 4 Global Distribution Systems (GDS) – Sabre, Galileo, Amadeus or Worldspan. What is Global Distribution Systems (GDS)?
LONDON—IHG Hotels & Resorts announced a multi-year partnership with global NGO Action Against Hunger in support of its work to combat food insecurity and hunger for millions of people around the world. It’s estimated that one in three people globally are uncertain where their next meal is coming from, due to poverty, conflict, inefficient food systems, and climate change.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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