Sat.Jul 20, 2024 - Fri.Jul 26, 2024

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7 Ways AI Is Changing Business Travel

Skift Blog

Skift Take: Someday a computer-generated avatar may explain why you can't fly business class to Dubai. In the meantime, travel management and travel tech companies are testing how to apply Gen AI to various parts of business travel.

Business 349
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How Good is Your Team at Prospecting for New Leads?

Anthony Cole Training

As sales manager, business line leader, or CEO, is your team finding, qualifying and closing as much business as you think they should? Most say "No" when we ask that question, which means that something in your client outreach and sales process has to change. And that change, we believe, starts at the very beginning. The call or outreach to set up an appointment is key.

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Waterford Hotel Group Project Makes a Difference in Downtown Hartford

Lodging

COVID created challenges for many hotel companies, but some operators managed to turn those challenges into opportunities. One such company is Waterford, Connecticut-based Waterford Hotel Group, which spearheaded the recently completed transformation of the Hilton Hartford into a mixed-use development that includes both a hotel and premier apartment complex.

Hotels 278
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Schwartz and Trilogy introduce all-inclusive sports training destination and home of the NSW Blues

Hotel Management

Hotel owner and entrepreneur Dr. Jerry Schwartz and independent management company Trilogy Hotels are pioneering a premium sports hospitality offering through the integration of high-performance training facilities within a luxury resort setting at Fairmont Resort Blue Mountains. Nestled in the Blue Mountains community of Leura, the secluded Fairmont resort has been transformed into an elite training retreat, serving as the training camp for state rugby league team the New South Wales Blues this

Resorts 264
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Accor’s Europe CEO Explains the Impact of the Paris Olympics

Skift Blog

Skift Take: Patrick Mendes, Accor's CEO of Europe and North Africa, is excited about this year's Olympics — in large part because Accor is an official partner of this year's event.

Events 339
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Essential Tips for Crafting Engaging and Persuasive Copy

Social Hospitality

Nowadays, attention spans are short, and competition is fierce. That means crafting compelling copy is more critical than ever. Effective copywriting must grab your audience’s attention and persuade readers to act. Whether you’re writing for a website, social media, or an email campaign, the principles of persuasive copy remain the same. Here’s a guide to creating engaging copy that converts.

Market 246

More Trending

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Exclusive: Hilton looks to ‘kit-of-parts’ approach to expand mid-tier product

Hotel Management

In HM ’ s 2024-2025 Hotel Development Outlook, Hilton Director of Development, Australasia, Tushar Raniga, talks key market trends and the demands of today’s hotel owners. The Australian hotel development sector is currently navigating the significant challenge of rising development costs. As a response, innovative solutions such as modular development are gaining traction, a concept that Hilton recently showcased at AHICE with the Hilton Garden Inn room prototype.

Branding 245
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Ask Skift: What Impact Do the Olympics Have on Tourism?

Skift Blog

Skift Take: Attending the Olympics is a bucket list item for many sports fans, but does the worldwide focus on host cities contribute to a long-term increase in visitor numbers?

Tourism 337
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Simplifying the Digital Pathway: How AI Chatbots Can Revolutionize Hotel Bookings

Are Morch

This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateway. __ In the digital age, the hospitality industry faces a pivotal challenge: simplifying the online booking journey to captivate and convert visitors into guests.

Hotels 130
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IRHG Names Katharine Ames as Chief Marketing Officer

Lodging

CHARLESTON, South Carolina—The Indigo Road Hospitality Group (IRHG) announced the appointment of Katharine Ames as chief marketing officer. In this newly created role, she will continue to oversee all marketing efforts across the company’s portfolio, including internal communications, public relations, programming and branding, partnerships, and social media.

Marketing 271
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Capella Sydney aligns with Torrens University to upskill teams and build future workforce

Hotel Management

Capella Sydney has partnered with Torrens University to offer students hospitality work placements and provide upskilling opportunities for its team members. Torrens University students will have the opportunity to gain placements and graduate roles across various departments at the award winning 5-star hotel, providing new education and career pathways into the hospitality industry.

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The World’s Most Powerful Passports: Find Out Where Your Country Ranks

Skift Blog

Skift Take: Passport rankings are more than just numbers; they show a country's diplomatic power and have real impacts on travel and tourism making them important not just for travelers.

Tourism 337
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What is sustainable travel: 10 best practices

eHotelier

As academics specializing in the travel, tourism and hospitality (TTH) industry, we have trained and advised dozens of companies in their journey towards sustainable businesses. There is so much more to sustainable travel & tourism than the generic statements you see on brand websites – which are invarably an attempt to greenwash. TTH firms are accountable and.

Travel 126
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Amadeus Debuts Delphi Direct Online Booking Platform

Lodging

Group business is top of mind for hoteliers in 2024, with research finding that hoteliers are prioritizing ways to strengthen customer relationships, improve outreach with new and repeat business, and plan and execute events more effectively. With this research, Amadeus developed an enhanced Delphi solution. Designed to support teams from sales lead to execution, Delphi has been updated to better meet the needs of any hotel.

Events 264
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Pro-invest partners with Southern Cross University to help bridge education gap

Hotel Management

Pro-invest Group has partnered with Southern Cross University on a new equity scholarship and internship program that aims to introduce diverse talents and perspectives for future generation of hoteliers. As an owner and manager of one of Australia’s largest independent hotel portfolios, Pro-invest Group will play an important role in providing access to paid internships, mentorships, and potential employment opportunities within the hotel industry, as well as financial assistance to support stu

Tourism 147
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Southwest Rips Up its Business Model: Here’s What’s Changing

Skift Blog

Skift Take: Southwest's leadership team will be hoping that these changes will be enough win back customers and fend off a vocal activist investor.

Business 333
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What is Dynamic Pricing and Why It Matters?

STAAH

In the ever-evolving landscape of the hotel industry, finding the right pricing strategy can significantly impact your business’s success. One approach that has gained traction among savvy hotel owners and managers is dynamic pricing. But what exactly is dynamic pricing? Unlike static pricing models, which maintain fixed rates regardless of fluctuating demand.

Occupancy 114
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World of Hyatt Partners With Under Canvas to Provide Outdoor Stay Experiences

Lodging

CHICAGO—World of Hyatt announced a partnership with Under Canvas, giving guests access to experience and stay at Under Canvas’ 13 outdoor resorts. The new alliance provides members with access to upscale experiences across many U.S. national parks and other outdoor destinations. World of Hyatt members can now book their stays at Under Canvas camps and its newest outdoor resort, ULUM Moab, through Hyatt.

Resorts 264
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Key appointments: IHG, Minor Hotels, Mandala

Hotel Management

IHG promotes Rajit Sukumaran to EAPAC leadership role IHG Hotels and Resorts has announced an expanded role for Rajit Sukumaran as Senior Vice President and Managing Director, East Asia and Pacific (EAPAC) – a newly-created position, overseeing more than 20 countries. Sukumaran brings two decades of industry experience, most recently as the lead of IHG’s South East Asia and Korea (SEAK) business unit for the past four years, and previously as the company’s Chief Development Officer, Europe, Midd

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In Major Reversal, Google Will Keep Cookie Trackers. What it Means for Travel Marketers

Skift Blog

Skift Take: As a baseball luminary once said, "It ain't over til it's over." Third-party cookies were about to be gone but then they weren't.

Marketing 332
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The material world of Duravit

Hotel Designs

Hotel Designs The material world of Duravit The material world of Duravit Velvety cast-mineral material, distinctive natural patterns, and a host of fascinating materials raise the bar in the bathroom – Duravit looks at different ways these textures can be combined to create intriguing and exciting bathroom designs. Intriguing textures, the very best materials and fascinating surfaces are used to create a unique atmosphere that highlights individual design styles.

Hotels 110
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The Legacy Hotel Breaks Ground in Medina, Ohio

Lodging

MEDIA, Ohio—The groundbreaking ceremony for The Legacy Hotel in Medina, Ohio, will be held on the hotel’s site and attended by local and state officials, project partners, and community members on July 26, 2024. Jason Stevenson, the project’s developer, said, “We are excited to bring The Legacy Hotel to Medina, creating a space that honors the rich history of this area while providing modern amenities and services.

Hotels 264
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Shakespeare Property settles $50 million purchase of heritage Sydney hotel Woolstore 1888

Hotel Management

Shakespeare Property’s AU$50 million purchase of Sydney hotel Woolstore 1888 from Ovolo Group has been settled, with the property now operating under Accor’s boutique Handwritten Collection brand. The sale of the Darling Harbour hotel – regarded as one of Sydney’s finest heritage hotels –equates to around AU$555,000 per key, and was agreed in mid-2024.

Sales 130
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Barcelona to Drop ‘Visit’ Slogan, Wants to ‘End Global Call’ for Tourists

Skift Blog

Skift Take: Barcelona is pivoting away from mass to quality tourism promotion in the wake of local outrage and pressure.

Tourism 332
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Thoughtful Thursday: 4 Must-Have Add-ons for Your Booking Engine

STAAH

Modern travellers expect convenience, transparency, and efficiency when making reservations, and properties that meet these expectations are more likely to secure direct bookings and thereby increase their revenue. To stay ahead in this universe, integrating key add-ons into your booking engine can make a significant difference. This article highlights four must-have add-ons – WatchMyRate, Get Google, URL Masking, and Travel Agent & Corporate Travel (TACT) – that can increase you

Revenue 108
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Sandpiper Hospitality Manages ECHO Suites Spartanburg

Lodging

RICHMOND, Virginia—Sandpiper Hospitality has been named manager of the ECHO Suites Extended Stay by Wyndham Spartanburg in Spartanburg, South Carolina. Opened earlier this month, the hotel is the first property open in the ECHO Suites Extended Stay by Wyndham brand. Each of the 124 suites in the newly constructed hotel includes a kitchenette with two stovetop burners, a full refrigerator, and a microwave.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Exclusive: Travel and Leisure Co. eyes development opportunities in China, Thailand and Japan

Hotel Management

In HM ’ s 2024-2025 Hotel Development Outlook, Travel and Leisure Co. Senior Vice President Resort Operations, Warren Cullum, points to markets of interest in the Asia Pacific region amid an evolving hotel development landscape. At AHICE 2024, we highlighted how strategic partnerships have been instrumental in our growth trajectory. We’re focused on expanding our core business by acquiring and developing vacation ownership clubs worldwide.

Travel 130
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Selina Collapses in Liquidity Crisis, Seeks Buyers

Skift Blog

Skift Take: Selina billed itself as a pioneer in the "digital nomad" hospitality sector. But it can no longer avoid insolvency. Its woes can be partly traced back to its ill-fated SPAC merger in October 2022.

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Building trust through technology

Hotel Business

Guest experience is the cornerstone of hotel success, and, with the ubiquity of online reviews, a single negative encounter can ripple through the digital landscape, potentially costing a hotel significant bookings. According to Zuberance , a single unfavorable review can result in a staggering loss of 30 bookings, translating to a financial impact of $22,800.

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CoStar: Asia Pacific and the Americas Show Increase in Hotel Pipeline Activity

Lodging

WASHINGTON—Two of the world regions, the Americas and Asia Pacific, showed a year-over-year increase in hotel pipeline activity at the end of the second quarter, according to June 2024 data from CoStar. June 2024 (Percent change in comparison with June 2023): Europe Among countries in the region, Germany (27,302) led in construction activity, closely followed by the United Kingdom (25,312).

Pipeline 259
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i