October, 2023

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The Extended-Stay Segment Reaches New Heights

Lodging

Commonly referred to by many as the ‘darling’ of the hotel industry in recent years, the extended-stay segment has risen to new heights on the strength of widespread growth and stellar performance outpacing all other chain scales. Demand continues to grow at unprecedented levels for the segment, which was established some 30 years ago and has upped the ante for both large brand companies and owner/operators looking for increased profitability.

Scale 338
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Travel Predictions 2024

Are Morch

Booking.com 2024 travel predictions highlight that travel isn’t just an escape, but a catalyst for experiencing our best lives. With data from a global study involving 27,000 travelers across 33 countries, explore our top seven 2024 travel predictions, including local market insights from the UK, Italy, Germany, Spain, the US, and Latin America. We’ll (re)invent […] The post Travel Predictions 2024 appeared first on Are Morch, Digital Transformation Coach.

Travel 334
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Unlocking Guest Satisfaction: Harnessing Technology for Hospitality Success

Hospitality Tech

Hotel brands can use technology to address the often unnoticed costs of negative guest experiences, by implementing effective feedback collection systems and leveraging data analytics to enhance guest satisfaction and stay competitive in the market.

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Dubai Has Too Many Millionaires – Says Dubai Billionaire

Skift Blog

Skift Take: The very man who helped transform Dubai into a haven for the rich is worried the city has gone too far.

Tourism 347
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Effective Coaching with Sales Performance Metrics

Anthony Cole Training

Sales organizations typically have plenty of sales data due to the growth and usage of CRM systems, critical to capturing the activities that are occurring with the sales team. But effective coaching with sales performance data often becomes the greater challenge with sales managers and leaders. In our coaching platform, we offer several tools to help in this area and one of the most effective, easy to understand and utilize is sales data insight that comes from regular Sales Huddles.

Sales 334
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‘An incredible journey’: Uday Rao’s enduring love affair with Four Seasons

Hotel Management

On August 19, 1991, Uday Rao started his hotel career as an overnight receptionist at a Four Seasons hotel in Chicago. “I walked into that hotel and said, ‘One day, I want to be a GM with this company’,” Rao told HM. “Thirty-two years later, I’m here at Four Seasons Hotel Sydney as General Manager.” Rao joined the Sydney hotel in May 2022, moving from Bali, where he had spent 10 years managing two Four Seasons resorts there.

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Morocco Tourist Sites Reopen One Month After Earthquake

Skift Blog

Skift Take: The country is trying to recover from the devastating earthquake – the high-profile World Bank and IMF annual meeting is helping.

Tourism 346
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Delta Profit Intact After Controversial SkyMiles Changes

Skift Blog

Skift Take: It must be nice having such loyal and high-spending customers as Delta.

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Southwest Airlines: ‘Healthy’ Demand Alone Can’t Boost Profits

Skift Blog

Skift Take: Southwest is flying too much capacity for the current level of travel demand in the U.S. Management knows it and is under increasing pressure to slow things down and boost profits.

Travel 337
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Google Upgrades Maps With Photo-First Searches of Things to Do

Skift Blog

Skift Take: Google's push to visually immersive search on its maps app may boost the discoverability of hidden-gem tours, activities, and museums.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Beyoncé Tour Brings a Hotel Renaissance With Boosted Bookings

Skift Blog

Skift Take: "You won’t break my soul," Beyoncé sings. But her concert series might break some hotel booking records.

Hotels 331
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Accor Now Expects Its 2023 Hotel Performance to Exceed Forecasts

Skift Blog

Skift Take: Accor is having a happy, "Emily in Paris" kind of year. High-spending Americans thronged Europe this summer, helping the hotel giant beat expectations for revenue and profit.

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U.S. Travel Caution FAQ: What the State Department Advice Means for Travelers

Skift Blog

Skift Take: This worldwide caution for Americans to stay alert in tourist spots, even often safe European capitals, is quite notable.

Travel 329
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Former Expedia Exec Says Google Increased Ad Costs for Little Return in Antitrust Trial

Skift Blog

Skift Take: Google has been fined billions of dollars in the European Union for similar practices that are allegedly happening in the U.S.

Travel 329
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Choice-Wyndham Faces Long Odds. The Skift Travel 200 May Reveal Choice’s Thinking

Skift Blog

Skift Take: The market is skeptical that Choice's hostile takeover bid for Wyndham will be successful. The Skift Travel 200 sheds light on the hotel sector and the thinking behind this offer.

Travel 329
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The Future of AI and Travel: 12 Industry Leaders Explain the Impact

Skift Blog

Skift Take: Executives speaking at the Skift Global Forum 2023 had no shortage of opinions about how AI will affect travel. Here are their most noteworthy predictions.

Travel 329
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Amadeus and Microsoft Want to Make Air Travel More Like Amazon Shopping

Skift Blog

Skift Take: Most agree that the airline industry needs an upgrade, but making it happen is the hard part.

Shopping 326
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Vrbo Kicked Out ‘A Large Number’ of Hosts for Cancelling Guest Bookings

Skift Blog

Skift Take: When online travel agencies trot out statistics on their numbers of properties, is it a vanity thing or something more strategic? If you take Vrbo at its word, it's going for quality over quantity.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Taylor Swift and Short-Term Rentals: It’s a Love Story

Skift Blog

Skift Take: Taylor Swift: A musical extravaganza or Christmas for business?

Business 325
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Certares’ Internova: Behind Its Strategy for Luxury Travel Agencies

Skift Blog

Skift Take: Internova Travel Group is owned by private equity firm Certares, and its CEO is the brother of Certares' CEO. How they are thinking about company strategy reflects insight into broader trends among the luxury travel agencies.

Travel 322
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Choice-Wyndham: Debt? Private Equity? Other Bidders? What Comes Next

Skift Blog

Skift Take: If an alternative asset investor like Blackstone gets interested, things could get even more interesting. Same if European hotel giant IHG made a bid of its own.

Hotels 322
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Puerto Rico to Start ‘No Passport, No Problem’ Tourism Campaign

Skift Blog

Skift Take: The State Department's passport processing sluggishness amid the American international tourism boom is an opportunity for Puerto Rico's destination marketing organization.

Tourism 322
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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A Trimmed Down VTrips Laid Off 9% of Its Employees

Skift Blog

Skift Take: Consider this a peek behind the curtain of VTrips, which has not been immune from the layoffs rocking the property management industry.

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Airbnb and Hotels: Growth Ambitions Could Threaten Peaceful Coexistence

Skift Blog

Skift Take: In a break with the past, hoteliers' and Airbnb's growth ambitions point toward rising competition for similar customers.

Hotels 319
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Washington to Roll Out ‘There’s Only One DC’ Tourism Campaign

Skift Blog

Skift Take: Destination DC now has a bigger marketing budget to help lift its tourism numbers.

Tourism 318
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Airbnb Accused of Violating Temporary Restraining Order For NYC Listing

Skift Blog

Skift Take: Things are heating up between landlords, tenants and Airbnb as Local Law 18 kicks into gear. You can expect a lot more of these types of lawsuits.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Meta, Microsoft, AWS: Big Tech Reveals Travel-Related AI Projects

Skift Blog

Skift Take: As the big tech companies reveal what they've been working on in travel, it raises questions about the longevity of small companies that have been working on similar projects.

Travel 318
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Ultra-Luxury Hotels: Secrets of Successful 5-Star Stays

Skift Blog

Skift Take: True luxury has no room for error. Yet underperformance can happen at even the world's most opulent properties. Here's what discerning travelers, investors, and hotel groups must watch for.

Hotels 318
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Exclusive: Hopper Terminates Booking.com Partnership in Preemptive Strike

Skift Blog

Skift Take: Hopper is in a much deeper state of hurt than it is letting on. It has a trimmed down vision to focus on direct hotel relationships after two of the biggest online travel agencies in the world departed as partners.

Travel 318
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Lifestyle Hotels Are Booming: This Week’s Top Stories

Skift Blog

Skift Take: JLL has released an investor's guide to lifestyle hotels, a fast-growing category. Plus, other highlights from this week's news in hotel deals and development worldwide.

Hotels 318
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.