Wed.Oct 16, 2024

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The Dream Deal: Uber Exploring Buying Expedia, Says FT

Skift Blog

Skift Take: This seems to be a trial balloon. No active talks are underway. But it makes intuitive sense given Uber CEO Dara Khosrowshahi's past and current ties with Expedia.

Travel 349
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Booking.com Reports Conventional Travel to Be Redefined in 2025

Lodging

AMSTERDAM—Booking.com’s annual Travel Predictions research reveals that many travelers want to redefine how they experience and engage with the world around them. Travelers will change the rules of conventional travel in 2025, and as a result, forge new connections with themselves, their loved ones, and those they meet along the way, as well as the destinations they visit.

Travel 260
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Expedia’s ‘Phenomena Tourism’ Trend: 5 Tips for Destination Marketers

Skift Blog

Skift Take: In 2025, some remote locations will enjoy more popularity because they offer access to celestial events, animal migrations, and other natural experiences. Here are 5 tips for destination marketers to capitalize on the growing interest.

Marketing 307
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Maintaining Hotel Fitness Centers and Pool Areas

Lodging

Two of the most often-overlooked areas of cleanliness in a hotel are the fitness center and swimming pool. While the engineering department may be responsible for maintaining the fitness and pool equipment as well as the pool water quality, housekeeping invariably is tasked with maintaining the guest use area around such equipment. Failure to do so will impact the hotel’s visual appeal, guests’ intent to return or recommend, and a property’s guest service index score. […] The post Maintain

Intent 162
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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How China, Japan and India Are Shaping the Asian Hotel Market

Skift Blog

Skift Take: The hotel sector in the Asia Pacific is doing better than before, but filling rooms — especially with business events — will take a bit longer.

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Don’t miss out: two weeks to go to HM Awards Aotearoa-Pacific

Hotel Management

New Zealand and the South Pacific hotel industry will be firmly in the spotlight at the upcoming 2024 HM Awards Aotearoa-Pacific on Friday November 1. Taking place at Cordis Auckland, the HM Awards’ first-ever satellite event will unite the hotel industry to celebrate the top hotels, resorts, departments and people across the region. With just two weeks to go until the event, time is limited to snap up discounted Early Bird Tickets (offers ends October 25).

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Veriu Group unveils first in a series of office-to-hotel conversions

Hotel Management

Veriu Group has expanded its presence to the Australian Capital Territory with the opening of Punthill Tuggeranong – the first in a series of office-to-hotel conversions to come from the group. The 76-key apartment hotel, located in Greenway, one of Canberra’s major commercial and government hubs, is intended to cater to solo and group travel, for business or leisure purposes.

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Premier Inn: 5-Year Plan And Converting Restaurants to Hotel Rooms

Skift Blog

Skift Take: The most intriguing of Premier Inn's plans is to replace many of Whitbread's restaurants with mini-hotels. While this tactic is only a small part of the brand's overall growth plan, it highlights how hotels are outperforming restaurants.

Hotels 274
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Unlocking Opportunities: Making Jobs Accessible to People with Disabilities

Are Morch

Creating inclusive workplaces isn’t just a legal obligation; it’s a moral imperative and an intelligent business strategy. It enriches your organization with diverse perspectives and talents, fostering innovation and growth. Employers must take deliberate steps to make job opportunities more accessible to people with disabilities, ensuring everyone has a fair chance to contribute and succeed. […] The post Unlocking Opportunities: Making Jobs Accessible to People with Disabiliti

Business 147
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Airbnb Launches Host and Co-Host Matchmaker Service

Skift Blog

Skift Take: Airbnb's expanded co-hosting service aims to make it easier for hosts to manage their homes, and to increase supply in the process.

Services 261
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Azul Hospitality Adds Hyatt Place South Reno to Managed Portfolio

Lodging

SAN DIEGO, California—Azul Hospitality announced that the newly constructed Hyatt Place South Reno in Reno, Nevada, has opened and joined its portfolio of managed assets. Tolles developed the property in conjunction with Pelzer Hospitality. The 132-room property offers panoramic mountain views from every guestroom, along with amenities including a 24-hour fitness center, 24-hour business center, outdoor patio and terrace with fire pits, heated outdoor enclosed pool, golf club, ski equipment stor

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United Execs on Corporate Travel, China, Boeing and the Election Slowdown 

Skift Blog

Skift Take: After reporting better-than-expected third-quarter earnings, United executives discussed topics ranging from business travel to Boeing.

Travel 261
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Sage Hospitality Group Promotes Jessica Werner to Chief Creative Officer

Lodging

DENVER, Colorado—Sage Hospitality Group announced the promotion of Jessica Werner to chief creative officer (CCO). In this new role, Werner will continue to guide Sage Studio, the in-house strategy and creative team behind some of the company’s projects. Werner’s journey at Sage spans a decade, beginning in 2014 as the director of feasibility, new business, and transitions for Sage Restaurant Concepts.

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IndiGo’s Move to Capture Global Travelers – India Report

Skift Blog

Skift Take: IndiGo's codeshare agreement with Malaysia Airlines reflects Indian airlines' efforts to grow their global network. The move is essential as they face strong competition from foreign carriers.

Travel 261
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Choice calls in comedian Merrick Watts for latest marketing campaign

Hotel Management

Choice Hotels Asia-Pac has enlisted comedian, radio broadcaster and television presenter Merrick Watts for its latest marketing campaign, which promises to deliver more for every type of traveller. The ‘Experience More with Choice Hotels’ campaign, which launches on Thursday October 17 across free-to-air, OOH, cable and connected TV, social and digital platforms and radio, encourages guests to ‘stay however you want’.

Marketing 130
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Why Your Whole Team Needs to Attend Skift Global Forum East in Dubai

Skift Blog

Skift Take: Skift Global Forum East isn’t just a must-attend event for top executives — it’s a team experience that offers holistic insights across the entire travel ecosystem. For companies aiming to stay competitive in 2025 and beyond, bringing your whole team is not just a smart choice — it’s a strategic investment.

Events 261
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8 Ways to Attract Domestic Travelers to Your Hotel

Webrezpro

With the exchange rate being favorable, many travelers have recently taken off for international destinations, but the domestic market is still going strong.

Travel 108
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Hotels’ Optimism, Airbnb’s Matchmaking and United’s Earnings

Skift Blog

Skift Take: Today's podcast looks at cautious optimism in U.S. hospitality, Airbnb's new-and-improved co-host network, and United's third quarter boost.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Ambroise Collection – an artistic stay in the heart of the Marais

Hotel Designs

Hotel Designs Ambroise Collection – an artistic stay in the heart of the Marais Ambroise Collection – an artistic stay in the heart of the Marais Amélie du Chalard has opened her third Parisian pied-à-terre from the Ambroise Collection, inspired by the famous art dealer Ambroise Vollard… Nestled in the prestigious Hôtel de Tallard, a historic building designed by architect Pierre Bullet between 1702 and 1704, this new haven in the Ambroise Collection portfolio is adorned with contemporary

Events 106
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How innovative business models in gastronomy lead to social impact

eHotelier

By rethinking the business model of a food venture—whether through local engagement, technological innovation, or global partnerships—these entrepreneurs are showing that food can be both a business and a force for good.

Business 105
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Case study: it’s cocktail hour with Newmor

Hotel Designs

Hotel Designs Case study: it’s cocktail hour with Newmor Case study: it’s cocktail hour with Newmor While scrolling for inspiration on Pinterest, furniture upcycler Kayleigh Andrews – founder of Kookiwood – discovered the wonders of British wallpaper brand Newmor… A specialist in high-quality materials, and a fan of Art Deco design, British-based statement furniture designer Kayleigh Andrews was immediately drawn to Newmor’s Savoy Starburst pattern, knowing that it would

Branding 105
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Creating Value for Guests: Innovative Ideas Enhance Guest Experiences

Demand Calendar

This blog post explores three strategies hotels can employ to create exceptional value for their guests: Personalized Services, Exceptional Customer Service, and Complimentary Amenities. Hotels can transform ordinary stays into extraordinary journeys by focusing on these areas. We will delve into how understanding the guest's purpose of travel allows for meaningful personalization, crafting the perfect guest journey elevates customer service, and enhancing expected amenities can delight guests b

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Five Ways Hotels Can Simplify Booking and Boost Loyalty with AI's Help

Hospitality Tech

AI tools are revolutionizing trip planning, enabling hotels to offer more personalized, efficient, and transparent experiences that drive customer loyalty.

Hotels 87
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Vision and Efficiency: The Power of Agoda's Innovative Data Strategy

Hotel News Resource

Article - Vision and Efficiency: The Power of Agoda's Innovative Data Strategy - The company is shifting from superficial data to deep, intimate details.

Hotels 77
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Hot Off The Press – October 2024

Hotel Business

The October issue of Hotel Business is here and VP, Content & Partnerships Christina Trauthwein shares some of the stories you’ll find within it. There is an exclusive cover story on John and Eric Rubino’s Extreme Hospitality; a report on our recent Hot Topics event, in partnership with Procell InSite, that discusses how tech can increase profitability and guest satisfaction; and our annual sources of funding report and list.

Events 69
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58% of Hospitality Asset Managers Have Made or Are Planning to Make Changes to Brand And/or Management

Hotel News Resource

Article - 58% of Hospitality Asset Managers Have Made or Are Planning to Make Changes to Brand And/or Management - Hospitality Asset Managers Association Release Industry Outlook for Fall 2024

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Jeff Bzdawka named Hapi president

Hotel Business

Hapi , a provider of hospitality data and connectivity solutions, has appointed Jeff Bzdawka as president. He brings more than 30 years of hospitality experience to Hapi, with a track record of building customer and colleague-focused solutions, scaling teams and driving growth, according to the company. “I am thrilled to join Hapi at this exciting time for the hospitality industry,” said Bzdawka. “Hapi has a strong track record of providing innovative solutions that help hoteli

Scale 59
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Domino's Promotes Kate Trumbull to EVP, CMO

Hospitality Tech

Trumbull has spearheaded key marketing initiatives including Domino's Carryout Tips, Domino's Emergency Pizza, Domino's Pinpoint Delivery, and the company's revamped loyalty program, Domino's Rewards.

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Ninoska Batista joins Outrigger

Hotel Business

Outrigger Hospitality Group has appointed Ninoska Batista as its new project manager. In this role, Batista manages planning, programming and construction programs for the company and its hotel partners. She also provides expertise in design and construction, including specifications, product maintenance, raw materials and vended products. She brings more than a decade of industry experience to the company, most recently as a project manager for THOST Projektmanagement, acting as the owner’s rep

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Digital Markets Act: Guide for hotels in Europe

SiteMinder

What is the Digital Markets Act? The Digital Markets Act (DMA) is a regulation within the European Union (EU) that aims to make digital markets fairer and more competitive. It applies to very large online platforms and search engines, often called ‘gatekeepers’, that have a significant impact on the digital economy. It’s part of a wider movement to tighten regulation in the digital sector, with the EU also introducing the Digital Services Act (DSA) and proposing an AI Act.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!