Remove Cancellation Remove Travel Remove Upsell
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How decision intelligence unlocks hotel data for better insights

Cloudbeds

Consider booking patterns, cancellation rates, average length of stay, guest preferences for room amenities or dietary restrictions, website and app metrics, competitor rates, and market trends—the list goes on. DI can also be more proactive and suggest upsells tailored to guest profiles and booking patterns.

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Direct Booking Strategies: How to Promote Your Booking Engine Effectively

STAAH

If they see better rates on online travel agencies (OTAs) , they’ll lose trust and likely bounce. Flexible Cancellation Policies : In an unpredictable world, flexibility matters. Personalised Offers : Today’s travelers respond well to targeted perks like birthday discounts, returning guest rates, or room preferences remembered.

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Contactless guest experience: How integrated technology makes it possible

Cloudbeds

With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.

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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. 24/7 Availability Without Overloading Reservation Teams Travelers don’t operate on business hours, but your reservation team might.

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Asksuite + Expedia Integration: More productivity, fewer tabs, and centralized guest service

AskSuite

Expedia traveler messages are automatically imported into Live Chat 2.0 , the same interface used by agents for direct guest interactions. Fewer cancellations due to delayed replies OTAs like Expedia value fast response times — and so do travelers. Quick replies help prevent frustration and booking abandonment.

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Hotel terminology: A complete guide for hotel owners

SiteMinder

OTA (Online travel agency) Third-party site like Booking.com that sells rooms for commission and expands distribution reach. PAX (Passengers / persons) Shorthand for the number of people attending an event, dining or travelling. Wholesalers and tour operators add their margin before selling to travellers.

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7 Hotel Revenue Management Mistakes Costing You Thousands Each Month

Catala Consulting

Set rate fences: protect higher rates with smart length-of-stay, cancellation, and channel rules. Offer clear direct booking benefits (upgrades, breakfast, flexible cancellation). If you don’t know the difference between a weekend leisure couple, a midweek bleisure traveller, and a conference guest, you’re leaving money on the table.