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This removes the pressure from reservation teams, allowing them to focus on high-value tasks such as upselling, group bookings, and complex guest requests. Real story: At Galgorm Resort , the AI solution led to a surge in accommodation inquiries, accounting for over 33% of all chats during an entire quarter.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.
For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Setting measurable objectives, such as higher guest satisfaction scores or improved ROI from marketing campaigns, will guide your decision-making process and help you evaluate success later.
Even if you doubled your investment in direct bookings, you would still achieve a better ROI. In fact, hotels are already doing this with their OTA distribution: the commission model means that an OTA could bring as many bookings as they possibly can, and the hotel is happy to accommodate those guests.
Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. Offer exclusive discount codes or booking links that they can share with their audience to track ROI and drive direct bookings.
Motorised height adjustment To accommodate all possibilities and room types â including sloping environments or areas with rising seating, such as cinema rooms or conference centres â the Philips 135HDL6015IA features a motorised trolley enabling smooth and safe electric lifting, also supporting its portability. We took this on board.
Motorised height adjustment To accommodate all possibilities and room types â including sloping environments or areas with rising seating, such as cinema rooms or conference centres â the Philips 135HDL6015IA features a motorised trolley enabling smooth and safe electric lifting, also supporting its portability. We took this on board.
An AI agent powered by large language models (LLMs) can respond instantly, confirm availability, upsell a suite with pet amenities, and share relevant reviewsall within the same conversation. Example : A traveler browsing a hotel’s website might ask, Do you have pet-friendly rooms available next weekend?
Via this integration properties can efficiently manage reservations for accommodations and activities. In addition, the hotel property can promote revenue-generating programs, services and amenities, driving upsell and cross sell opportunities. Click here to book a meeting to speak with our team at HITEC.
6/16/2025 HITEC 2025: Infor, Plusgrade Integration Creates Upsell Opportunities for Hotels Infor announced a preferred partnership between its Infor Hospitality Management Solution (HMS) and Plusgrade, the global leader in ancillary revenue solutions. We took this on board.
Via this integration properties can efficiently manage reservations for accommodations and activities. In addition, the hotel property can promote revenue-generating programs, services and amenities, driving upsell and cross sell opportunities. Click here to book a meeting to speak with our team at HITEC.
Thatâs a compelling ROI argument for sustainability-focused investments, especially when margins are tight. Via this integration properties can efficiently manage reservations for accommodations and activities. Hotels should explore similar toolsâespecially in buffet settings and banquet operationsâwhere overproduction is common.
Via this integration properties can efficiently manage reservations for accommodations and activities. In addition, the hotel property can promote revenue-generating programs, services and amenities, driving upsell and cross sell opportunities. Click here to book a meeting to speak with our team at HITEC.
Supporting the flywheel are two new layers: Accelerate is a growing suite of tools designed to increase check size, repeat visits, and campaign ROI. The Nomadix solution is one of the lowest cost-of-ownership offerings on the market, while also achieving a quick return on investment (ROI).
Supporting the flywheel are two new layers: Accelerate is a growing suite of tools designed to increase check size, repeat visits, and campaign ROI. The Nomadix solution is one of the lowest cost-of-ownership offerings on the market, while also achieving a quick return on investment (ROI).
Supporting the flywheel are two new layers: Accelerate is a growing suite of tools designed to increase check size, repeat visits, and campaign ROI. The Nomadix solution is one of the lowest cost-of-ownership offerings on the market, while also achieving a quick return on investment (ROI).
What is hotel ROI? Hotel ROI means return on investment, which evaluates how much money you are getting out compared to what you put in. The aim is to generate a positive ROI, which you can then use to grow and improve the business or take out as profit. To succeed overall, you can’t afford too many areas to be falling behind.
Little Hotelier Stand 2270 Little Hotelier is an all-in-one booking system designed specifically for small accommodations. We are dedicated to empowering venue owners and event managers with the tools they need to maximise revenue, enhance efficiency, and gain valuable insights into their return on investment (ROI) for marketing efforts.
These insights can help you achieve higher levels of productivity, improve your marketing ROI, and help you turn more highly qualified leads into guests. VR headsets can also help desk agents upsell rooms when guests do arrive. Conclusion Tech-powered hospitality marketing can maximize your ROI and help reduce risk.
Millennials invest their spending potential in guest experiences and encourage their peers to do the same, which has resulted in a reversal of roles: independent hotels now cater heavily to luxury travel, while established brand chains are investing in affordable accommodation.
GuestJoy will further expand SiteMinder’s robust hotel commerce offering, allowing hoteliers to automate and digitise their guest communication, drive upsell revenues, and strengthen direct guest acquisition. GuestJoy has been a SiteMinder partner since 2017, with customers across the UK and Europe.
Better upselling. Greater ROI. Make upselling easier and better. Upselling is undoubtedly one of the great business opportunities to increase the average revenue of a hotel. Hoteliers now consider WhatsApp as their go-to communication channel for upselling. Generate greater ROI. Smooth communications.
It is the right technology in business that produces ROI. Upsell Other services: With the booking engine, you should be able to upsell your extra services along with accommodation, thus giving you a chance to increase your revenue.
Optimizing Google Business Profile for Local Search Your Google Business Profile (GBP) is often the first impression travelers get when searching for accommodations in your area. Monitoring key performance metrics allows you to identify trends, optimize strategies, and ensure maximum ROI. Schedule Your Free Consultation 10.
Travel marketing targets potential tourists by promoting unique destinations, accommodations, and services through digital channels. Identify terms and phrases that potential travelers use when searching for travel information, destinations, accommodations, and experiences.
A direct booking website is a website that any hotelier or accommodation provider, no matter their size, can use to accept direct bookings. With Little Hotelier your business can enhance its guest experience and revenue, with up to a 46% increase in bookings and an ROI of 63x! What is a direct booking website?
Read on for the full guide to hotel bidding sites and how they can work for your small accommodation business. You may even convert bidding site users into customers who book directly with you , as Little Hotelier’s direct booking engine can drive up to 46% more bookings, 43% more revenue, and deliver an ROI of 63x!
In the highly competitive world of accommodation, that’s a big issue. Booking Add-ons No easy way to upsell or cross-sell during the booking process. By using Little Hotelier, businesses can enhance their guest experience and revenue, with potential increases of up to 46% in bookings and an ROI of 63x!
As the alternative accommodation market continues to grow, VR has become an essential differentiator, with properties offering immersive previews seeing conversion rates improve by up to 16% for premium room categories. Hotels implementing beacon technology report an average 22% increase in on-property spending per guest.
Higher ROI Channel Managers create new ways to sell existing inventory, resulting in a higher return on your investment in both your sales and marketing efforts. With pooled inventory, advanced rates with discounts or non-refundable rates, and upsell integrations, hotels optimize revenue management with smart pricing strategies.
When people plan a trip online, accommodation operators have opportunities to connect with them at various touch points on the traveler’s purchase journey. To ensure ROI from your marketing efforts, consider using a digital marketing solution like Cloudbeds Amplify.
By tracking real-time data from online reviews, accommodation operators can measure overall guest satisfaction and ratings by department. Each channel generates valuable data on conversion rates and return on investment (ROI) to determine how best to allocate resources. Marketing KPIs. Food & beverage KPIs.
Zucchetti North America showcases hotel tech suite Zucchetti North America , the North American outpost of the Italian-based Zucchetti Group , showcased its all-in-one, fully integrated tech stack for hotels and lodging accommodations of all sizes and types, designed to streamline business operations and enhance guests’ experience. “In
Training all client-facing employees, including front desk, food and drink staff, and activity sales employees in upselling and cross-selling is another way to drive customer engagement as well as revenue. It is a relatively inexpensive investment that can produce high ROI. In other words, you can live an unforgettable experience.
Choose an engine with localization support to attract and accommodate international visitors. Once you know exactly how much revenue each OTA generates for you, you can develop a channel mix that delivers the highest ROI. Added personalization can bring incremental revenue to hotels, no matter the property’s size. Pre-arrival.
Here we break down strategies to maximize ROI on direct channels. When integrated with the hotel’s booking engine, these chatbots effectively become virtual sales representatives that provide real-time information on room availability, rates, and upsells and even allow visitors to complete their booking directly through the chat window.
The demand for meetings, which includes accommodation, is going to be significantly challenged by a lack of inventory. Many venues that accommodate weddings and social events have large, minimalist spaces with easily accessible bars — the perfect recipe for a networking event. Screen time per day has more than doubled since 2008.
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