Trending Articles

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Hotels' Biggest Challenges, Luxury's Evolution: Ask Skift's Most Popular Questions

Skift Blog

Skift Take: We have answers to some of Ask Skift's most popular questions, including what are the biggest challenges hospitality faces and how travel brands are using social media to attract younger audiences Read the Complete Story On Skift

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4 Best Practices for Building a Successful Sales Culture

Anthony Cole Training

We know that there are four things that separate high-performing banks from their peers in terms of their sales and revenue growth. Banks that embrace these four things will almost always outperform the competition. These activities are validated by the Objective Management Groups 30-year history of sales skills assessments across the country.

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Coverage Costs: Management Company Leaders Weigh In on Today’s Challenging Insurance Market 

Lodging

Premiums in many lines of hotel industry insurance have been spiking in recent years, creating pressure on owners and management companies to ramp up their cost-control and risk management initiatives as well as maintain strong broker partnerships. LODGING spoke with a group of management company leaders on their assessment of the current market conditions and approach to obtaining affordable coverage for their various insurance needs.

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Review: Tempo by Hilton Times Square is an affordable New York standout

Hotel Management

The 661-room Tempo by Hilton Times Square , the first hotel from Hiltons newest stylish and contemporary lifestyle brand, has been firmly creating abuzz in New York City since the property debuted in mid-2023. Located in TSX Broadway, new-build 46-story tower featuring experiential retail, cutting-edge entertainment spaces and the historic Palace Theatre, the hotel matches the ever-evolving needs of the traveller.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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From paper to profit: business planning is an underrated asset

eHotelier

As hotel owners and commercial leaders, we can no longer afford to treat business planning as a compliance exercise, or a dusty document filed away after budget season. A strategic business plan is your profit blueprintand when done right, it becomes your most valuable commercial asset.

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Every One of Marriott's Hotel Brands, Explained

Skift Blog

Skift Take: We break down each of Marriotts more than 30 hotel brands, highlighting key differentiators and market positioning.

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A-1 Hospitality Breaks Ground on AC Hotels by Marriott Property in Kennewick, Washington

Lodging

KENNEWICK, WashingtonA-1 Hospitality Group announced the groundbreaking for the new 163-room AC Hotels by Marriott in Kennewick, Washington. Located at the Three Rivers Convention Center, the hotel will operate as a franchise owned by A-1 Three Rivers Hotel, LLC, and managed by A-1 Hospitality Group. “We are thrilled to bring the AC Hotels brand to the Three Rivers Convention Center Campus as part of a dynamic public-private partnership, said Taran Patel, managing principal, A-1 Hospitalit

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KSL takes majority stake in Soneva, new CEO appointed

Hotel Management

Private equity firm KSL Capital Partners has taken a majority interest in sustainable luxury hospitality business, Soneva Group. The move builds on KSLs initial minority investment in the company in November 2019. Founded in 1995, Soneva operates award-winning resorts in the Maldives, including Soneva Fushi, Soneva Jani, Soneva Secret and the Soneva in Aqua yacht.

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Kenyan hospitality group’s smart switch to STAAH

STAAH

From rate updates to reviews, STAAH gave Sentrim Hotels & Lodges the tools to work smarter, not harder. From the vast plains of the Maasai Mara to the shimmering shores of Lake Elementaita, Sentrim Hotels & Lodges is a proudly Kenyan hospitality brand with a diverse collection of properties in some of the country’s most iconic locations.Whether it’s a lodge nestled in one of Kenya’s great National Parks or a Hotel in the Historic City of Mombasa, each Sentrim property d

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Airlines Prepare for Another Busy Memorial Day Weekend — and Summer

Skift Blog

Skift Take: After reports that domestic demand and consumer confidence was on the decline, airlines are gearing up for what might be one of their busiest summers yet.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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What Google’s new AI tools mean for Hotel Marketing

eHotelier

Google has long made it clear that it doesnt want to just help users search it wants to help them find answers.

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Fixing Hotel Procurement: Why Visibility is the Missing Ingredient in Smarter Hotel Operations 

Lodging

In hospitality, procurement isnt just about placing ordersits about keeping the lights on, the kitchen running, and the guest experience flawless. Yet too often, this critical operation runs in the shadows, weighed down by poor visibility. Teams juggle spreadsheets, email threads, and disconnected systems, constantly reacting to problems instead of steering ahead with confidence.

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Exclusive: Choice Hotels inks landmark deal with SSAW to drive China growth

Hotel Management

Choice Hotels International has secured a long-term distribution and master franchise agreement with a key player in Chinas hospitality scene, SSAW Hotels and Resorts, which sets the foundation for a major expansion in China. Headquartered in Hangzhou, Zhejiang Province, SSAW Hotels and Resorts is recognised as a leader in the upscale business hotel and resort segment in China, and a pioneer in sophisticated boutique hotel and lifestyle hotel sector.

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Thoughtful Thursday – Drive More Bookings with Less Effort: Booking.com x STAAH Max Integration

STAAH

The global hospitality industry is projected to reach $4.7 trillion by 2028, with online travel agencies (OTAs) like Booking.com contributing a significant chunk to hotel bookings – accounting for nearly 40% of all online hotel reservations in some regions (Statista, 2023). To stay competitive, hoteliers must optimize their OTA operations for better efficiency and guest experience.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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OpenAI’s New Device Company and the Race for the Ultimate Travel Assistant

Skift Blog

Skift Take: OpenAI is taking a step toward its AI knowing more about you. For travelers, that could be key to an assistant that anticipates needs.

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Christian González appointed General Manager at Susurros del Corazón, Auberge Resorts Collection

eHotelier

Auberge Resorts Collection, the award-winning portfolio of one-of-a-kind luxury hotels, resorts, and residences, is pleased to announce the appointment

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Berkadia Negotiates Sale of Hampton Inn Tampa East (Casino Area)

Lodging

TAMPA, FloridaBerkadia announced the sale of Hampton Inn Tampa East (Casino Area), a 74-unit limited-service hotel property in Tampa, Florida. Associate Director Kyle Sahlsten of Berkadia Hotels & Hospitality led the transaction on behalf of the seller, Tampa-based Liberty Group. Hampton Inn Tampa East (Casino Area) was sold to Tampa-based KMD Hospitality Management on May 15.

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Key appointments: 25hours, 1 Hotel Melbourne, Crowne Plaza Fiji Nadi Bay

Hotel Management

Leadership announced at 25hours Sydney Jeremy Colahan has been appointed General Manager of 25hours Hotel The Olympia, set to open this spring. Colahan will lead a team of 130 staff and will be joined by Mitch Orr joins as Culinary Director across the hotel and venues. Colahan brings over 15 years of experience to the role, including most recently as General Manager of Hotel X and Hotel Manager of W Brisbane, Right now is our chance, as hoteliers, to set the cultural expectation of our hotel, an

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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From Search Engines to AI: The Transformation of Travel Booking Unveiled at Google I/O 2025

Hotel News Resource

The primary focus during Google's I/O developer conference was the shift towards an artificial intelligence (AI)&enabled future, particularly in the travel industry. The rise of the Gemini app, with over 400 million users and 7 million developers, was mentioned, as well as the potential impact of AI on search engines and how people find and book travel.

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The Leela’s $400 Million IPO to Fund Luxury Expansion in India

Skift Blog

Skift Take: The Leela plans to pay down debt and expand its luxury footprint across spiritual, heritage, and wildlife destinations.

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Boots on the Ground: How to Sell Hospitality Tech in India

Hotel Speak

Breaking into the Indian hospitality tech market isnt easy. Its vast, fragmented, and fiercely competitive. But for those who understand the landscape, the rewards can be significant. Selling tech solutions in India takes more than a good product. It takes patience, local knowledge and above all presence. India is home to roughly 2.5 million available rooms across an incredibly diverse hospitality spectrum, from budget stays to luxury resorts.

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Wyndham CEO Highlights Past Success During Downturns Amid Economic Uncertainty

Lodging

In recent months, economic uncertainty has impacted various businesses, including the hospitality industry. With tariffs specifically raising concerns, fears of a potential recession continue to swirl. However, Wyndham Hotels & Resorts had a record first quarter in which its global openings increased 13 percent year-over-year, and the company awarded 181 development contracts globally.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Quest partners with media platform Galah to highlight regional voices

Hotel Management

Quest Apartment Hotels has partnered with independent media platform, Galah, supporting their mission of amplifying voices from the bush. Regional and rural locations collectively represent 60% of Quests national revenue, and this collaboration ensures that regional communities are not only supported through quality accommodation but also given a stronger presence in the national media landscape.

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The New Travel Agents: AI Influencers and Instant Purchases on Social Media

Hotel News Resource

The travel industry is undergoing a significant transformation, driven by social media platforms like TikTok, where inspiration quickly turns into action. This shift is characterized by the rise of AI influencers and a new generation of travelers who prefer to scroll rather than search.

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AI That Plans, Not Just Chats: What to Expect from KAYAK at the Skift Data + AI Summit

Skift Blog

Skift Take: KAYAKs Matthias Keller explores how AI is transforming travel from search-driven clicks to intuitive, intelligent journeys, and whats next in truly personalized, agentic travel planning.

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How to Protect Your Rate Integrity: Making Your Direct Channel the Preferred Choice

Hotel Speak

In todays hyper-competitive hotel distribution landscape, ensuring rate integrity across all channels is critical. In the April edition of the World Parity Report by 123Compare.me industry room rate behaviour reveals higher prices and increasingly complex distribution channels can trigger aggressive responses from online travel agencies (OTAs), especially those outside the major distribution groups.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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CoStar: U.S. Hotel Industry Reports Mixed Yearly Comparisons

Lodging

ARLINGTON, VirginiaThe U.S. hotel industry reported mixed year-over-year comparisons, according toCoStars latest data through May 17. U.S. Hotel PerformanceMay 11 – May 17, 2025Percentage change from comparable week in 2024Occupancy: 67.2 percent (down 0.4 percent)ADR: $166.31 (up 1.3 percent)RevPAR: $111.80 (up 0.9 percent) Among the Top 25 Markets, Detroit saw the highest gains in each of the three key performance metricsoccupancy: 70.4 percent (up 11.4 percent), ADR: $142.83 (up 13.2 pe

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Exclusive: Langham Hospitality Group CEO Bob van den Oord talks approachable luxury

Hotel Management

When Bob van den Oord first joined Langham Hospitality Group (LHG) over 20 years ago, the group had five hotels and a handful of people working out of its Hong Kong office. Today, we have 32 hotels around the world, four brands, over four continents, with another 15 hotels in the pipeline, van den Oord shares. At The Langham, Sydney, where this interview takes place, the hotel is fully booked, and the restaurant is packed with people an indication that luxury demand remains strong in this marke

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Hotel de Mar Gran Meliá – taking Riva’s signature Italian glamour to Mallorca

Hotel Designs

Hotel Designs Hotel de Mar Gran Meli taking Rivas signature Italian glamour to Mallorca Hotel de Mar Gran Meli taking Rivas signature Italian glamour to Mallorca Hotel de Mar, Gran Meli in Mallorca has unveiled an exciting new partnership with Riva Yachts a collaboration combining the sophistication of Rivas signature style with the hotels Mediterranean elegance… This partnership between luxury brand heavyweights Gran Meli and Riva, marks the inauguration of the new Riva Lounge , nestle

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India’s Luxury Hotels Are Underpriced, That Must Change, Says Oberoi CEO

Skift Blog

Skift Take: According to Vikram Oberoi, its time Indian hotels stopped selling themselves short. Hes betting that Indian guests are ready to pay more, especially for top-tier stays.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!