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Omni appoints Jeff Doane to CCO

Hotel Business

He will oversee all disciplines within marketing including brand and tactical marketing, public relations, partnerships, social media and digital platforms He will also be responsible for oversight of the company’s global and hotel sales organizations, revenue management, the Select Guest Loyalty program, distribution and customer service.

Hiring 59
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It is time to leverage software certification in hospitality

Hotel Business

By Jessica Carey Although the past several years have shown us the resiliency of our industry, staffing issues continue, particularly from the sales perspective. It has become evident that hiring and, more importantly, holding onto good sales personnel is difficult at best.

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REIT Alert: Website Valuation for Hotel Investors

Travelboom Marketing

From my experience as a former Director of Sales, this step in due diligence will require more time than your average investor would typically spend researching, say, a mutual fund. A newly-hired salesperson requires at least 90 days to get a firm understanding of current top accounts and marketing plans by market segment and account.

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A comprehensive overview of job positions within a hotel

SiteMinder

Day to day, the HR manager is in charge of ensuring that all workers rights regulations are adhered to and may be required to assist with negotiations between union leaders and management in the event of staff disputes. Revenue manager. A revenue manager’s job is to set hotel prices. Sales manager.

Hotels 72
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A clever approach to hotel management that might save your business

AskSuite

Build a high-performing customer service team Hiring the right talent, fostering their skills, and motivating performance growth are all crucial steps in building a team that goes the extra mile for guests. Click below to get your FREE download. Additionally, this gives staff room to come up with creative solutions.

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How to Provide the Best Customer Service in the Hotel Industry Before Booking

AskSuite

You can listen to the entire podcast episode with Jutta here: [Hotel Sales] Jutta pointed out that agents so often spend so much time with a customer you give them all the information. Hotel agents tell them everything they want to know but they don’t ask for the business at the end.