Hotel Management

JANUARY 16, 2024

First-time general manager Michelle Scott is flexing her sales and marketing skills to bring Marriott International’s ‘Wild Child’ Moxy to life in its first Australian hotel. We’ve set some high goals in terms of our occupancy level, and we continue to ramp up.

Market 147

Market Marketing Occupancy Hotels 147

Hotelogix

OCTOBER 14, 2023

That being said, there are a handful of KPIs for hotel general manager which help hoteliers meet the benchmarks set. These KPIs range from the daily operations to financial performance to sales and marketing and customer service. The rate of occupancy is crucial to plan the operations of the hotel business.

KPI 52

KPI Average Length of Stay Average Daily Rate Occupancy 52

Travel Media Group

FEBRUARY 8, 2023

We had to do things different in a way to protect our general manager’s time because they were performing in a very different capacity than they were pre covid. So a lot of opportunity out there for occupancy for sure. And I think specifically at OCI Hospitality, we really learned to embrace technology through that period.

Hospitality 52

Hospitality Travel Market Marketing 52

Travel Media Group

OCTOBER 26, 2022

Second act, I guess was operations and general manager. And I was general manager at the Omni Hotel in Richmond, Virginia. And, and eventually was selected as general manager of the year for Omni Hotels. Every general manager wrote a letter to their team to say thank you that we memorialize.

Hospitality 52

Hospitality Market Marketing Operations 52

Travel Media Group

JANUARY 16, 2024

Uh, so from a priority standpoint, it’s always staying focused on revenue enhancement with the primary measure being, you know, market share changes, right? Then our customer experience, our profit management, and our team member engagement. Charles Oswald: It was Brighter Minds, marketing minds than mine.

Hospitality 52

Hospitality Digital Marketing Management Market 52

Travel Media Group

JULY 19, 2023

So what we would do is we would send customized and personalized emails to our guests from the general manager before, during, and after the stay. We are also working to really focus on demand generation and capturing demand and occupancy as it sort of stabilizes and resets to a degree.

Hospitality 73

Hospitality Market Marketing Business 73

Travel Media Group

SEPTEMBER 6, 2023

This is when our hotels get the most stressed, as far as, you know, occupancy coming in and could uncover, we’ve talked about it before, could uncover some patterns and trends that might have been issues in the slower season, but now have become bigger problems in the summer. We’re gonna express, you know, maybe why that is.

Travel 77

Travel Services Occupancy Market 77