October, 2024

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How Technology is Modernizing Hospitality Operations

Hospitality Net

The hospitality industry has changed a lot over the years. Labor shortages, rising guest expectations, and tightening budgets are the new norm. We’ve spent a lot of time thinking about how technology can help solve these challenges. And while technology won’t fix everything, it can go a long way in making operations run smoother and guests happier.

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Why Are Airlines Quiet Quitting China?

Skift Blog

Many of the world’s biggest airlines are making a withdrawal from China. The list is large and it’s growing by the week.

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Accor to operate Perth Airport’s first hotel following $5 billion redevelopment

Hotel Management

Perth Airport is set to introduce its first hotel on the estate in 2027, under a management agreement with Accor, as part of a $5 billion capital investment program. The new hotel will operate under Accor’s premium hotel brand, Pullman Hotels and Resorts, making it the fourth Pullman in the Pacific. The 240-room Pullman Perth Airport, designed by DKO Architecture, will feature a rooftop restaurant and bar, lobby lounge café, gymnasium, sauna, meeting facilities and co-working spaces.

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3 Lost Hotel Keys Scenarios and Key Control Remedies

Lodging

For such a small item, a lost key can wreak havoc on hotel security and profitability. Rekeying can cost thousands of dollars, and if theft is involved, factor in the cost of replacing stolen inventory items. Although electronic keys have replaced traditional hotel room keys, there are still hundreds of physical keys on site at any hotel belonging to housekeeping, facilities, security, shipping and receiving, restaurant services, and a variety of other departments.

Hotels 312
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Using Sales Enablement Tools and Technology to Add Value to Relationships

Anthony Cole Training

In order for salespeople to truly engage, build value, and develop long-lasting relationships, they must compliment their selling approach with sales enablement tools and technology. Listening with the intent to learn, asking questions that are not product-based, and understanding the nuances, trends, and challenges of a company and industry are required in today’s environment.

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The United Arab Emirates Is Building Its Own Las Vegas

Skift Blog

Skift Take: The UAE’s emerging casino industry remains under wraps, but growing investments and behind-the-scenes developments indicate a lucrative future, quietly reshaping the region’s tourism and entertainment landscape for foreign travelers.

Casinos 338

More Trending

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Meet the New Face of German Tourism: An AI Travel Influencer Named Emma

Skift Blog

Skift Take: Germany aspires to set the standard for AI's future in destination marketing. However, we wonder whether Germany's new AI influencer can actually build an audience and earn their trust. Those tasks are challenging even for humans.

Tourism 318
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Flying Taxi Startup Lilium Burned Through $1 Billion. Now It’s Facing Bankruptcy

Skift Blog

Skift Take: There are several startups worldwide developing flyings taxis, but it's a capital-intensive venture. Lilium isn't the first to face empty coffers.

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Hello Google, ChatGPT Just Became a Travel Search Engine

Skift Blog

ChatGPT just became a browser-based search engine with real-time links, maps, weather, sports, stocks and news.

Travel 300
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ChatGPT Advanced Voice: The Future of Travel Booking or the Death of OTAs?

Skift Blog

Skift Take: After a history of false starts with Tellme, Alexa, and Siri, will ChatGPT Advanced Voice Mode unlock the holy grail: booking a flight?

OTA 307
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Anthropic’s New AI Feature Mimics Human Travel Agents

Skift Blog

Skift Take: This is an early idea of how an AI travel agent could look. As the tech advances, users could bypass online travel agencies altogether.

Travel 298
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Wynn Resorts Gets First Casino License in UAE

Skift Blog

Skift Take: The gaming authority had previously issued only one license since its creation in 2023 - to a national lottery company in Abu Dhabi.

Casinos 305
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The Dream Deal: Uber Exploring Buying Expedia, Says FT

Skift Blog

Skift Take: This seems to be a trial balloon. No active talks are underway. But it makes intuitive sense given Uber CEO Dara Khosrowshahi's past and current ties with Expedia.

Travel 300
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United Bets on Offbeat Destinations, Adds Mongolia and Greenland for 2025

Skift Blog

Skift Take: In what is probably one of its most unique route announcements, United is adding eight new destinations for next summer, ranging from the capitals of Sicily and Greenland.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Venice to Charge Entry Fees More Often: “The Experiment Worked”

Skift Blog

Skift Take: After dipping their toes in the waters of tourist management, Venice's officials are now diving in headfirst with entry fees on 54 days next year. Want to do a quick Instagram tour of St. Mark's Square? That'll be €5, grazie mille.

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American Airlines Fined $50 Million for ‘Serious Violations’ of Disability Rules

Skift Blog

Skift Take: The fine is one of the largest an airline has ever received for disability-related violations. Transportation Secretary Pete Buttigieg said the DOT wanted the fine to “set a new standard.

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China Further Expands Visa-Free List to Include 5 More Countries

Skift Blog

Skift Take: China’s new visa-free program shows just how eager it is to bring back tourists. It’s already drawing in new visitors, but reaching pre-pandemic numbers is still a challenge. The real question is: can they keep travelers coming back? These relaxed visa rules are a great start, but turning them into long-term success will take more effort.

Travel 297
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How Thailand Is Using AI to Tap into Gen Z’s Love for Spiritual Tourism

Skift Blog

Skift Take: Thailand's move to blend AI with spiritual tourism isn’t just a clever marketing tactic, it’s about reshaping what travel means in a digital world. The real question is, will other destinations jump on this trend, or will Thailand’s unique mix of ancient beliefs and modern tech stay one-of-a-kind?

Tourism 296
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Spirit Airlines’ Latest Move to Raise Cash: A $519 Million Aircraft Sale

Skift Blog

Skift Take: Spirit Airlines is looking for more ways to boost its balance sheet. The aircraft sale would considerably decrease Spirit’s capacity for 2025.

Sales 288
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Cathay Pacific’s New First Class is ‘Mindblowing’ Says Chairman – Exclusive

Skift Blog

Skift Take: Boeing 777X delays are forcing Cathay Pacific to strip out first class cabins without an immediate replacement. The company's senior leaders share their strategy with Skift.

Business 289
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How to Create Career Pathways in Hospitality

Hospitality Net

The evidence is clear: the hospitality industry is a key driver of the United States’ economy. According to a report by the American Hotel & Lodging Association, the hospitality industry contributes nearly $600 billion to the U.S. Gross Domestic Product, accounts for 1 in 25 U.S. jobs, and is responsible for approximately $97 billion in annual wages and salary income.

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CoStar: U.S. Hotel Rooms Under Construction Increases for Seventh Consecutive Month

Lodging

WASHINGTON—The volume of U.S. hotel rooms under construction increased year over year for a seventh consecutive month, according to CoStar’s latest September 2024 data. The post CoStar: U.S. Hotel Rooms Under Construction Increases for Seventh Consecutive Month appeared first on LODGING Magazine.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Hilton CEO Touts Focus on Core Hotel Business as Competitive Edge

Skift Blog

Skift Take: In an interview, Hilton CEO Chris Nassetta spoke about sticking to Hilton's "core competencies" with traditional lodging and not expanding into cruises and vacation rentals like rivals have.

Business 288
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Uber-Expedia Super Deal? Our Answers to 10 Big Questions  

Skift Blog

Skift Take: Large scale acquisitions between consumer travel brands are rare these days, but now there are rumblings of one between Uber and Expedia. Could it work out? We're skeptical.

Scale 289
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G Adventures Launches New Brand for Solo Travelers Looking to Connect

Skift Blog

Skift Take: Tour operator G Adventures has responded to the loneliness epidemic with a new brand geared toward solo travelers.

Branding 293
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American Airlines Earnings Trail Competitors as It Resets Distribution Strategy

Skift Blog

Skift Take: American reported a third-quarter loss as its competitors profits nearly hit $1 billion. It still has a long road to recovery over a botched distribution strategy that caused it to lose out on lucrative business travel.

Business 283
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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The High 5 of High Return Hospitality: Elevating Guest Experience, Employee Satisfaction, and Profit Margins

Hospitality Net

Technology plays an increasingly pivotal role in today’s hotel and resort operations. From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service. Moreover, as consumer expectations skyrocket, there’s no margin for error.

Consumer 288
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Ask Skift: What Are Key Trends in Food Tourism?

Skift Blog

Skift Take: Travelers are increasingly looking to partake in culinary experiences on the road.

Tourism 287
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This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers

Hospitality Net

Halloween brings up images of spooky costumes and haunted houses. So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away?

Services 278
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How to design great digital guest journeys | Hotelier tips with Matt Welle

Hospitality Net

With so many hotels and lodgings available to guests, it can be hard to stand out from the competition. To do so, you’ll need a strong brand to guide the experiences you offer, aided by the smartest hospitality tech.

Branding 290
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.